Surrey Hills

Brook Road, Wormley, Godalming GU8 5UA
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9.6 28 Reviews
  • Surrey Hills, Godalming
Situated in the quiet village of Wormley, Surrey Hills is a 19th-century Victorian country manor that overlooks acres of natural beauty and is a privately owned care home, providing nursing care for 45 older people with dementia.

Acquired by CHD Living in 1989, Surrey Hills is located next to the famous King Edward's school, and is adjacent to its sister home, Surrey Heights, which was the former country home of novelist and poet, George Eliot.

Offering a comfortable, inviting space for older individuals, Surrey Hills benefits from carefully designed interiors, unique infrastructure and beautiful views of the Surrey countryside.

With a primary focus on specialist dementia care, the skilled team at Surrey Hills strive to deliver person-centred care and companionship to those living with organic and induced dementia. Meanwhile, a secondary focus is given to residential, respite and nursing dementia. No matter the type of care offered, all residents can expect high-quality service in a friendly environment, allowing them to live their lives, their way.

Individually tailored activities and outings are offered to residents on a regular basis, and a variety of health and wellbeing services are offered on-site. Residents are able to choose between several relaxation spaces, too, from comfortable lounge areas to peaceful outdoor retreats.

Care is delivered to suit the needs of the individual, and a team of trained, compassionate staff give residents the care and attention they need with dignity and respect. To enhance and support the dementia care provided, planning is underway to modernise and develop a dementia care village.

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Care Provided by Surrey Hills

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Munya Ngaru (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Surrey Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Surrey Hills to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Surrey Hills Reviews (28)

Total of 28, showing 1-20
9.6

Surrey Hills has a Review Score of 9.6 (9.600) out of 10, based on 10 reviews in the last 2 years. Over all time Surrey Hills has 28 reviews.

Overall Experience

  • 21
  • 6
  • 1
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Date Published

28
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Review from Sandra P (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with overall care for Dad. Staff helpful and very friendly. Dad appears happy and well fed.
I would like to know when dad is put on medication he was put on antibiotics Tuesday and I only found out Thursday which effect him and makes him sleepy.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you so much for your kind words. We appreciate your feedback and will ensure that you receive timely updates.


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Review from S W (Partner of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and for the last four years have always been kind and caring with all residents and visitors. We travel 45 minutes to visit my partner and could move him closer but feel he may not be so well looked after with affection.

Reply from Munya, Home Manager at Surrey Hills

Thank you so much for your valuable feedback. We are committed to continue working hard to ensure you have positive experiences with us.


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Review from J G (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care afforded to my mother has been good. She is looked after well can seems content.

Reply from Munya Ngaru, Home Manager at Surrey Hills

We appreciate your valuable feedback, it means a lot to our team and I will share it with the rest of our team.


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Review from Karl H (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the team provides is absolutely outstanding. I am more relaxed knowing my mum is so cared for, she is treated with the upmost respect and dignity. I have never had any concerns, if there has been anything we have needed or asked everything has been met and questions answered. All staff are
amazing, keep me updated with any issues if there are any. Fantastic, thank you for everything you do.

Reply from Rebecca Connolly, Regional Manager at Surrey Hills

Thank you for the lovely review, I will ensure this is passed on to the team at Surrey Hills.


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Review from S H (Sister of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are always welcoming and friendly. The residents are clean and comfortably dressed. They have very well-prepared and nourishing meals. Every member of staff are caring, and helpful and my brother is happy here.

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Review from Linda C (Wife of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always kind and friendly. Wish they were name tags, like to call them by name.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you so much for your feedback, we wanted to let you know that we have ordered name tags for all staff members. We are committed to ensure this is addressed promptly.


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Review from Rebecca R (Daughter-in-law of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Surrey Hills Care Home is a lovely place. The staff are very kind and extremely helpful. They have so much time, and patience and give lots of support to the residents. They do arts and crafts and music sessions and really try to engage everyone. I am so grateful for the care and support they show my
father-in-law.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you so much for sharing yours and father-in-law's experience at Surrey Hills. This means a lot to our team and will motivate us to continue focusing on positive outcomes for our residents.


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Review from Terry H (Husband of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy considering she is unable to communicate with staff. They look after her well and are always smiling. They always go the extra mile to attend to her needs and always make me very welcome when visiting. Her ongoing care is paramount to me and the home cares for all our needs. Surrey
Hills is well-maintained and a happy home.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you so much for your kind words, we are always grateful you offering to support the team setting up for parties and with gardening activities.


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Review from G H (Husband of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are all very happy with the care and treatment that my wife has received since coming to Surrey Hulls. She enjoys the company and support that she receives from the nursing and care staff.

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Review from Maria M (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas dinner put on for residents and families was a truly great experience, allowing a chance to eat and meet together just as the true meaning of Christmas. So pleased after the last three years for Christmas dinner, we did not meet my Dad because he was too far.

Reply from Munya Ngaru, Home Manager at Surrey Hills

It was a great experience for us; thank you for the feedback, and we look forward to more events like this. I'm glad that your dad's closer and you get to meet him frequently.


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Review from A H (Friend of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had power of attorney for this lady and was also a friend. The treatment she received throughout her 20-month stay here was exemplary; the staff were invariably kind and attentive to her, which was mirrored in the way that I was received and treated on my visits to the home. Everywhere was spotless,
and the facilities were excellent. She always said to me she couldn't believe how lucky she felt to be here and that every request was met promptly and with kindness. An all-around excellent home, and I particularly appreciated the level of communication with me throughout her stay.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you so much for your kind words and for taking the time to share your experience through this amazing review!


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Review from Shirley L (Partner of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted to Surrey Hills last march (2021) at the time I was a bit apprehensive, but I needn't have been, the manager and staff are all brilliant and caring and my partner seems quite happy there ( in his own way) I keep saying I am going to book myself in there.

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Review from David H (Brother-in-law of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the occasions my wife has phoned and booked our visits, one lady has always been most polite and accommodating. He always seems to be groomed and clean. Two members of staff seem very caring and give us an update on his well-being. The home is clean, and every resident appears to be quite happy.
Qe have seen the food menu, which is good and am told there are things to keep everyone interested.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you so much for taking the time to review our service. We are so happy that you have had a positive experience with our home, and we hope that this continues for you and your loved one.


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Review from Susan G (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has only been here for one week so far.
Have just come to visit, and she seems to be settling in and says she likes it!
I feel the staff are very nice and kind, and Mum thinks so too.
Looking forward to the new decor and furniture in Mum's room, plus the garden furniture.

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Review from Helen H (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum entered Surrey Hills in late January 2020 and sadly passed away in the nursing home in early December 2020. Her experience (and mine) of her life in the home was fundamentally affected by Covid-19 pandemic conditions and restrictions. Understandably, this year has been marked by incredibly
difficult conditions and loss for so many people, particularly those living in care homes, and we were no exception. Nevertheless, I am extremely grateful to the management and all staff for the loving care and support they provided to my mum throughout those ten months of her stay, and also to me during the last two weeks of her life. My impression of the home is of a compassionate and caring environment for older people with nursing care needs. In my view, it has a relaxed and inclusive management approach, yet best practice is never compromised. My warmest thanks and appreciation to all staff, I shall never forget you.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you for taking the time to share your experience of Surrey Hills with us. I am so pleased to hear you are happy and confident with the way our teams have managed your Mum's care and well-being during this difficult time.


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Review from Kevin F (Relative of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt, who was 99 years of age, was admitted to Surrey Hills care home back in March 2020. With the Covid virus stopping visits to see our aunt meant that we have only seen her about five times since March. My partner and I found the management team and all their carers couldn't have done more to
make her stay more comfortable, they were very professional and caring towards us and our aunt, right up to her short time stay, till she passed away on December 2nd. We found Surrey Hills to be a very happy and clean home, the best I've seen, so a big thank you to all the staff and especially the management team for their kind and professional attitude. Many thanks, a fine example of how a home should be run.

Reply from Munya Ngaru, Home Manager at Surrey Hills

Thank you for taking the time to share your experience of Surrey Hills with us.
I am so pleased to hear you are happy and confident with the way our teams have managed your Aunt's care and well-being for the short time she was with us.


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Review from Sharon M (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Surrey Hills for nearly 3 years now and is very happy/settled there most of the time. She spent time in hospital last year, which was quite distressing for her, but she settled back in the home quite quickly. The staff and management are always kind and treat mum with great dignity and
are also very kind and caring towards my concerns about mum and if any problems arise they are very quick to address them.

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Review from Susan F (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently attended the Barbecue that was held at Surrey Hills on 25th June. It was such an incredibly fun event. Mum was clapping and singing along to the live musician, it was a joy to see. The manager and all staff are to be congratulated on hosting such a fun fundraiser. We actually won three
prizes, but re-donated them so that more funds could be raised. The donut wall was inspired (delicious donuts as well). The staff worked really hard to ensure that residents not only ate very well with the tasty food that was on offer, but had a really good time as well. Mum was talking about it for days afterwards. Staff were dancing singing and taking part so that they ensured that this event was enjoyed by families and residents as well. Just a shame that the weather let us down. Looking forward to the next one!
Thank you once again to the manager and her fantastic staff.

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Review from Janet T (Daughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Surrey Hills in early May 2019.
Myself and my family can't believe how quickly mum has settled in. We were able to choose the room we felt most suitable for mum. Mum was able to bring along her own furniture and all personal belongings. On the day mum moved in shelves, pictures
etc were put up in mum's room to help mum settle quickly. Mum has also had a birthday since arriving and a beautiful cake was made for her. Staff are always approachable and helpful. There is a real 'homely' atmosphere. An activities coordinator has recently been appointed and many future activities and outings are planned. I believe the home wishes to work together with residents and families to ensure consistent well-being is met.

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Review from Raymond & Susie F (Son of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived with us for two years until ill health saw her admitted to hospital for 9 weeks in November 2018, where she became quite depressed. The change since she has resided at Surrey Hills is amazing. I was so happy to see that her mobility, appetite and outlook completely changed for the better.
This is almost entirely due to the wonderful staff, all of which are very helpful, informative of mum's current condition, and very welcoming when we visit.
The environment is more like a domestic home, and a lot of credit has to go to the manager. The manager is extremely caring and genuinely passionate in her dealings with staff and family visitors and especially in her sympathetic handling and care of the residents in her charge. I cannot recommend this residential home enough. A big thank you to the manager and all of her staff.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Surrey Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Surrey Hills is calculated as follows: ( (74 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Surrey Hills is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Munya

Munya Ngaru

Job Title: Registered Manager

Welcome to Surrey Hills, a beautiful Victorian mansion set in the picturesque village of Witley.


We’re a team of dedicated carers specialising in dementia care. We offer each resident an individual, exclusive lifestyle, and it’s always our aim to deliver care with respect and dignity, transforming lives with high quality service.


Using a person-centred approach, our care is based on leading dementia practice. This means that we strive to create personalised life stories for our residents, with as much involvement from the family as possible.


If you feel your loved one would benefit from our care, I would love to hear from you. Please do contact me if you’d like to have a chat or arrange a virtual tour.


No image found

Kensey O’Hara

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Surrey Hills.


Frequently Asked Questions about Surrey Hills

What types of Care is Surrey Hills registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Surrey Hills provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Surrey Hills have?

There are 29 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Surrey Hills?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Surrey Hills to the centre of Godalming?

3.5 mile(s) as the crow flies, distance by road may be significantly further.