Surrey Hills

Brook Road, Wormley, Godalming GU8 5UA
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9.6 28 Reviews
  • Surrey Hills, Godalming
Situated in the quiet village of Wormley, Surrey Hills is a 19th-century Victorian country manor that overlooks acres of natural beauty and is a privately owned care home, providing nursing care for 45 older people with dementia.

Acquired by CHD Living in 1989, Surrey Hills is located next to the famous King Edward's school, and is adjacent to its sister home, Surrey Heights, which was the former country home of novelist and poet, George Eliot.

Offering a comfortable, inviting space for older individuals, Surrey Hills benefits from carefully designed interiors, unique infrastructure and beautiful views of the Surrey countryside.

With a primary focus on specialist dementia care, the skilled team at Surrey Hills strive to deliver person-centred care and companionship to those living with organic and induced dementia. Meanwhile, a secondary focus is given to residential, respite and nursing dementia. No matter the type of care offered, all residents can expect high-quality service in a friendly environment, allowing them to live their lives, their way.

Individually tailored activities and outings are offered to residents on a regular basis, and a variety of health and wellbeing services are offered on-site. Residents are able to choose between several relaxation spaces, too, from comfortable lounge areas to peaceful outdoor retreats.

Care is delivered to suit the needs of the individual, and a team of trained, compassionate staff give residents the care and attention they need with dignity and respect. To enhance and support the dementia care provided, planning is underway to modernise and develop a dementia care village.

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Care Provided by Surrey Hills

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Munya Ngaru (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Surrey Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Surrey Hills to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Surrey Hills Reviews (28)

Total of 28, showing 21-28
9.6

Surrey Hills has a Review Score of 9.6 (9.600) out of 10, based on 10 reviews in the last 2 years. Over all time Surrey Hills has 28 reviews.

Overall Experience

  • 21
  • 6
  • 1
  • 0
  • 0

Date Published

28
8
9
10
18

Review from Susan F (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Surrey Hills only 1 week ago, after 9 weeks in hospital where she got very depressed. I was very worried about how she would settle in but I really didn't need to. The staff are all so lovely, kind and helpful and nothing is too much trouble. My Mum has said she is happy there and
is improving with her mobility, eating and is generally happy. It has been the best move I think.

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Review from S H (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came into the home only a few days ago. I came to visit her today and was overwhelmed with the kindness and welcoming staff.
Mum had been in hospital for 9 weeks and the change in her in the short time of her being in your home is amazing. I can't thank you all enough I am sure mum is going
to be very happy with you.

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Review from Carey M (Daughter of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Surrey Hills in January 2018 after living in another care home and then a period in psychiatric care due to her Alzheimer's. We are very happy with everything associated with Surrey Hills. The staff are lovely and friendly, are always available for a quick chat and most importantly,
mum settled in very well. The home is extremely clean and well decorated, with good facilities. The staff are well geared up to dealing with people with dementia (mum now has advanced dementia and they cope with her very well) and my sister and I are extremely happy with the service and care provided at Surrey Hills.

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Review from Peggy K (Wife of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Surrey Hills since July 2017. He is well looked after and seems to be very fond of all the staff and carers. He enjoys his food and seems fairly content most of the time. Never asks to come home.

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Review from C S (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago my Dad came to this home and each time I am more and more impressed. The staff look after the residents so well, that even when I visit they are so respectful to the families. Anything you require they will do for you. They always keep you informed about everything from the family resident
to what is going on in the home. But apart from that, I am so happy that my Dad of 91 fits in so well and he is happy.

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Review from Diane P (Daughter-in-law of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in law was in Surrey Hills for three years and the kindness and care was first class constantly. My husband and I never had any concerns about her welfare or treatment, the staff are superb. If only all care homes were like Surrey Hills we wouldn't have any worries about the treatment of our
elderly.
The Home is always spotless but most importantly the residents are looked after with respect. Communication was brilliant, always kept informed. The staff are always welcoming and polite.
Sadly my mother in law has now passed, but we know she had the best care, and will always remember the staff with much fondness. Thank you.

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Review from James M (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely lucky to have my wife resident here. The management and staff are first class, which gives me peace of mind over her care. My wife has been here five years and the care and compassion have been of the highest standard. I just can't thank them enough.


Thank you Surrey Hills.


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Review from R D (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Surrey Hills for six years and throughout that time we have always been extremely happy with all aspects of the care that she is receiving.
I have full confidence that she is being cared for in a warm and friendly environment and I know that she is very happy there.
I
am also very reassured that a member of staff will be in contact if there are any concerns over mum's health or wellbeing.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Surrey Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Surrey Hills is calculated as follows: ( (74 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Surrey Hills is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Munya

Munya Ngaru

Job Title: Registered Manager

Welcome to Surrey Hills, a beautiful Victorian mansion set in the picturesque village of Witley.


We’re a team of dedicated carers specialising in dementia care. We offer each resident an individual, exclusive lifestyle, and it’s always our aim to deliver care with respect and dignity, transforming lives with high quality service.


Using a person-centred approach, our care is based on leading dementia practice. This means that we strive to create personalised life stories for our residents, with as much involvement from the family as possible.


If you feel your loved one would benefit from our care, I would love to hear from you. Please do contact me if you’d like to have a chat or arrange a virtual tour.


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Kensey O’Hara

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Surrey Hills.