Thameside

Beldham Gardens, West Molesey KT8 1TF
Submit a Review
9.8 69 Reviews
  • Thameside, West Molesey
Anchor’s Thameside in West Molesey is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. Within the home, there is a library, a hairdressing salon and a shop for sundries.

They continue to welcome new residents to Thameside for both respite care and for permanent care.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhances their quality of life. Individual care needs are met by creating personal care plans for each customer in conjunction with their families and care team.

Staff are trained in dementia care and receive ongoing training to ensure their knowledge of best practice is always up-to-date.

Thameside is run by the Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Show Thameside on the Map

Care Provided by Thameside

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gary Baker (Manager)
  • Admission Criteria
    • Please contact Thameside directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Number of floors: 2

Funding & Fees Guide for Thameside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,382
    • Self-Funded Residential Dementia Care from £1,382
    • RESPITE Self-Funded Residential Care from £1,382
    • RESPITE Self-Funded Residential Dementia Care from £1,382

  • Our colleagues at Thameside will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact Thameside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces.


Thameside Reviews (69)

Total of 69, showing 1-20
9.8

Thameside has a Review Score of 9.8 (9.820) out of 10, based on 24 reviews in the last 2 years. Over all time Thameside has 69 reviews.

Overall Experience

  • 55
  • 13
  • 0
  • 1
  • 0

Date Published

69
5
14
24
45

Review from Margaret S (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Thameside for over 2 years.
Thameside is a lovely care home with lovely caring staff. The residents are treated with care and compassion as well as lots of good humour and many, many smiles. Both the Manager and Assistant Manager have an open door policy and without
fail address any issues raised with them, however small. Mums behaviour was challenging but was always treated with kindness and good humour. Over the last two and a bit years, I have never seen any resident be coerced or treated with disrespect. The home has super, helpful receptionists and lovely admin staff, all of whom are welcoming. Thameside has a happy atmosphere and is light and bright. Well done Thameside. Thank you all for your hard work, care and humanity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy B (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Thameside for seven years and was part of their family - they loved him. Amazing care given throughout (including COVID). The whole team really do care about their residents and provide great personal care, food, activities in a clean and safe environment. My mind was always
at rest knowing Dad was in the best place/care. They initially took time to find out about Dad's interests, football, so installed a goalpost in the garden for him. From early stage to advanced Alzheimer's Dementia he was cared for extremely well. The home also has a good service from the local doctor and has relevant connections with a hairdresser, optician, chiropodist etc. I would highly recommend Thameside and thank the manager, deputy manager and the team for making the past seven years comfortable and happy for Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Nephew of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful welcome for my auntie from the very professional reception and administration teams, the carers who are always available, kind and helpful and the management team who have clearly instilled a culture of care, support and professionalism. Many thanks to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Husband of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although the care staff were generally superb the last 3 months of my wife's life were made much more difficult by decisions made concerning her mobility, this despite representations being made by me.

Reply from Gary Baker, Manager at Thameside

Thank you for your review and we reiterate our condolences for the sad loss of your wife. I am sorry to see that you are unhappy with the adjustments to the care we provided to meet your wife's changing needs. The well-being and safety of our residents are always our priority, and any changes to our residents' care are made on the advice of healthcare professionals. Our internal complaints process has been followed and an outcome was finalised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Wife of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful kind and caring ethos runs throughout Thameside. The rooms are spotlessly clean with en-suite facilities and the food is excellent, plentiful and nutritious. The care is second to none, every care assistant provides time, hugs and companionship on top of their normal duties with cheerful
smiles too. Indeed, every member of staff here cares deeply for the residents' well-being, and nothing is too much trouble. Entertainment, quizzes and activities take place all the time and everyone is invited and helped to join in. We're so relieved to have found this care home for my husband's care. For the first time in years, we can relax knowing he is safe and in excellent hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth C (Wife of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted here five months ago. My whole view of the home is very friendly, very kind staff and very caring. I find the home extremely supportive, cannot need more or say more, excellent home, 100 per cent perfect in all ways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie C (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for at Thameside. Every member of staff, be it the manager, team leaders, carers, housekeepers or cleaners, treated her with care and respect. During the last days of her life, she and our family were shown so much love, and she was afforded dignity and care to the highest
level. Above all, she was happy at Thameside. The wonderful staff there made her time there enjoyable and even fun!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Wife of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy with his attention and care from all staff.
Food good and plentiful.
Reception and management always available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie W (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Thameside from August 2020 until she passed away in June 2024, I have to say we have been very happy with Mum's care at the home and more importantly she was happy.
The staff have always been friendly and caring, if we ever had any concerns the staff were quick to respond.
Mum went in during covid so very hard saying goodbye at the door and it was well over a year before we saw her room but the staff were excellent in working within the rules so that we saw Mum whether being behind a screen, in the garden, even through an intercom with me in the garden and mum inside.
The home is very clean, nice and bright and lots going on from themed days to various entertainment plus arts and crafts. Food good and always a choice in the dining room.
Showing how much they care, in mum's last days staff who were even on leave came in to say goodbye.
I would definitely recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Thameside in March of this year unexpectedly, we hadn't planned on needing to have her in a care home. Since the day I went to check it out, I knew it was the right place. The staff are very friendly and welcoming and helped my Mum settle into a situation that she wasn't prepared for
at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave C (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely faultless from day one up to my mother's last days. The manager and another staff member have assembled a wonderful team. A happy staff, well trained and all fully aware of the needs of the residents. A real family atmosphere. The accommodation is spotless, the social areas well used, and
the meals and regular snacks (pastries and fruits) excellent. I would recommend Thameside unreservedly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola H (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Thameside Molesey last year, it is amazing! Every time I visit her the staff are friendly and welcoming. The care they show to the residents is lovely. There are sing-a-longs, quizzes, games, etc. The rooms are beautiful. The food is good and my mother has put on weight.
The staff greet me by name and sometimes a hug! They communicate any worries quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Cousin of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in Thameside for over a year. Happy there from the first day. My family and I visit when possible, and each time we have received pleasure and joy from all the staff. My cousin is well looked after, everywhere is nice, having own bathroom is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I R (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother had been residing with Thamside for approx 10 months before her recent passing. As a family, we have been pleased with the service provided to our mother in that time.
Special mention to the support we have had since our mother recently passed away. Staff were particularly helpful, supportive
and sympathetic in offering condolences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Thameside, I immediately felt very at home, the staff are amazing and will go above and beyond to reassure you and make you feel comfortable. The managers are amazing and are always there should you need them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth W (Wife of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thamside Care Home is a home-from-home. It is run by an admirable management team whose ethos and philosophy of respect and caring are displayed by every member of their staff. It is a warm, bright and inviting place full of kind, friendly, caring and helpful personnel. My husband went into the home
for three weeks of respite, and he settled so well that he is staying for longer. The food is delicious, and the dining room is warm and cosy. The bedroom with ensuites is spotlessly clean; in fact, the whole place is a testament to its rigorous attention to detail by an amazing, hardworking team led by an inspirational management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Thameside do the most wonderful job taking care of my mother. They are kind and attentive, and nothing is ever too much trouble. My mum loves them all, and I am confident that she is receiving the best care possible.
The home itself is well kept and very clean and a pleasant
place to be.
The activities seem varied and the residents are often in the middle of something when I turn up to visit, I don't want to interrupt!
In all, Thameside has made the very difficult decision of placing my mum into a care home much easier. I would not hesitate to recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter-in-law of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Thameside care home it was like a 'breath of fresh air'. The management, admin team and staff are very approachable, helpful and very friendly. The setting inside was calming, clean and tidy. My father-in-law has settled into his new home exceptionally well and as a family all feel so much
happier that he is settled, well looked after and cared for. They really do cater for his needs, the attention to detail is very impressive. We would highly recommend this care home, especially knowing your loved one is in a safe, secure environment and looked after. He is very happy and that in itself makes a huge difference. Thank you, Thameside for all your support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine P (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Thameside for almost two years. Very happy with the care she receives. The carers are always so helpful and go above and beyond to help the residents feel comfortable and cared for. The managers and team leaders are always approachable, open to suggestions and willing to do
all they can to make the residents stay better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the doors at Thameside, we were blown away by the warmth and care that greeted us. We were flooded with relief I felt very reassured leaving my father. We knew instinctively he was in safe hands.
Bright, clean rooms which are well-maintained makes the world of difference.
A special thank you to staff for making a difficult time easier. The difference in my father is remarkable and that's thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Thameside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Thameside is calculated as follows: ( (245 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 284 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thameside is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Thameside

What types of Care is Thameside registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thameside provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Thameside have?

There are 61 Single Rooms.

What are the Facilities & Services at Thameside?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thameside to the centre of West Molesey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.