Tiltwood

Hogshill Lane, Cobham KT11 2AQ
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9.8 37 Reviews
  • Tiltwood, Cobham
Set in charming surroundings, the skilled and compassionate team at Tiltwood provides high-quality residential and respite care for older people, including those living with dementia.

The family-oriented and welcoming care home runs a busy programme of activities, including arts and crafts, baking, gentle exercise and reminiscence sessions. On nice days, residents might browse the village shops or take a trip to a local garden or stately home.

Tiltwood care home is full of character, as part of the Surrey building dates to Edwardian times. Each bedroom is spacious and light, and in addition to cosy lounges, an activity room and hair and beauty salon, there are secure and spacious gardens outside with different interconnected areas to explore.

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Care Provided by Tiltwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • George Sargent (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Tiltwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,556
    • Self-Funded Residential Dementia Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,766
    • RESPITE Self-Funded Residential Dementia Care from £1,856

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tiltwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Tiltwood Reviews (37)

Total of 37, showing 1-20
9.8

Tiltwood has a Review Score of 9.8 (9.797) out of 10, based on 10 reviews in the last 2 years. Over all time Tiltwood has 37 reviews.

Overall Experience

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  • 7
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Date Published

37
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Review from S L L (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were deeply moved by the manager who swiftly assessed my father's needs despite the language barrier. He even created English-Chinese cards and researched translation apps to help staff communicate. His professionalism, empathy, and proactive approach to difficulties, ensured the best care for residents.
Our
heartfelt thanks to the entire team. They are kind, professional, and genuinely attentive to each resident. During visits, we noticed how well they knew and greeted residents warmly, offering personalized care. Thanks to the carers and the kitchen staff, who consistently ensured Dad's comfort and well-being. Their dedication to residents' health, medication, and daily needs is remarkable, always keeping families informed.
Tiltwood is clean, safe, and welcoming, with cosy spaces and a peaceful atmosphere. The food is excellent, and the activities keep residents engaged. We are grateful for Dad in the Tiltwood home.

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Review from Sonya H (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the attentive care that my father and the other residents receive. Their individual needs are catered for so well. The staff regularly go out of their way sometimes on their days off to bring joy to their residents.

Reply from Fiona Madder, Reviews Team at Tiltwood

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from A H (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tiltwood are always friendly, professional and knowledgeable. My mother enjoys being a resident so much. She thinks a lot of all the staff members and feels she is being looked after so well and has a lot of fun with them all. I'm very glad she is staying there.

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Review from T T (Husband of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So fare very friendly staff.

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Review from Tim B (Friend of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tiltwood are clearly making a great difference to my friend in residence. The regular activities, the environment to enable people to be active and the friendliness of staff is so important to make it a place that the residents can call home and be able to regain their living. They provide space to
go and visit when I am able to do so.


The only down side I have had on visiting as a guest is sometimes the toilets not so clean. But that's a thing that can't always be helped and not sure if there is a toilet that guests can use or are suposed to use.


Reply from Samantha Debenham, Reviews Team at Tiltwood

Thank you very much for taking the time to write a review for Tiltwood care home and for your positive scores and lovey comments regarding our friendly team. We are pleased to hear that you feel our activities programme is beneficial for residents and your friend, and that you are seeing a real difference in them. Our housekeeping team do their best to ensure the home and environment is kept to the high standard that we pride ourselves on and that should be expected, however we will of course feed your comments back to the team for review.


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Review from W A (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Tiltwood since October 2022. Since being there she has been more stimulated and seems happy. The home has a welcoming feel to it and staff are friendly and approachable.
We like the set up of the home too, with 10 residents to each unit, having their own lounge and kitchen with
bedrooms and bathrooms leading off a hallway making it feel more homely.
The entertainment team does a great job with different types of activities from cooking, painting, exercises etc.
The staff engages with the residents and us too.
We feel happy and relieved that our mum is in a good caring home.

Reply from Fiona Madder, Reviews Team at Tiltwood

Thank you very much for taking the time to leave us feedback about your experience.
We are delighted to hear that your family are happy with the care provided.
At Tiltwood Care Home & Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Astrid B (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been a permanent resident at Tiltwood since 2021. The care my dad receives is wonderful and nothing is too much trouble. I am fortunate that I am able to visit very regularly - I am always made to feel very welcome. When I visit there are often social activities, which are varied and mental
and physically stimulating. These are especially enjoyed by my dad. Thank you, everyone, at Tiltwood, it is a joy to see my dad so happy and healthy.

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Review from Paula M (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Tiltwood has been outstanding. The care offered to my mum has improved her quality of life immensely. She is laughing and smiling so much more than before she was here. She has more friends and enjoys the activities very much. The whole family has been welcomed and though sometimes
upsetting we enjoy our visits very much.

Reply from Fiona Madder, Reviews Team at Tiltwood

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Tiltwood.
Many thanks, the Care UK team.


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Review from Paula M (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tiltwood is a place where all the family is welcomed. I regularly take the great grandchildren to see their nana. My experience has been that all the staff show great respect and kindness to all the residents in their care. They go above and beyond to facilitate the best possible experience for the
residents and their families.
Tiltwood is kept to a high standard. It is clean and very comfortable. The food is excellent and there is a huge variety of activities. There is also a lovely garden that everyone can use anytime.
I will be forever grateful for the care my mum receives at Tiltwood.

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Review from Heidi B (Friend of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to a friend of my dad. Quiet atmosphere here. The business manager was really friendly and took the time with us to talk to me (I run a care home too). The carer is clearly loving her job and is very good with the residents, you can see that.

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Review from Jacqueline D (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make residents' birthdays special for them by putting up balloons and banners. At teatime, residents are treated to homemade birthday cake and drinks. Staff and residents sang happy birthday to my mum and I was made welcome to participate and was included with cake and a glass of bucks fizz. I
really appreciated the effort staff put in.

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Review from W C (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tiltwood offers a relaxed, family atmosphere in a homely environment. The management and staff are amazing and treat residents as individuals and with dignity and respect. Regular activities are laid on including outside entertainers and therapy dog visits weekly which are a huge hit with the residents.
I never wanted to place Mum into care, however, at Tiltwood I know that she is safe, well looked after and happy as a result of the level of care and affection she has received from the amazing staff for which I am truly grateful. I have always found the manager to be accessible and any concerns, are listened to and addressed. The changes that have been made to the internal decor and soft furnishings have made the home brighter and cheerful.

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Review from Christopher R (Son of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a permanent resident at Tiltwood since 2018 and he also required respite care at Tiltwood prior to that. I have found all the staff to be very understanding of my father's needs and always have complete confidence in the manager and her team. Care UK has always kept us as a family
informed of the latest developments and news at Tiltwood which was very welcome over the difficult lockdown period. They were able to put a visiting pod on the grounds so that we could see Dad as much as we could in very safe surroundings. We as a family were well informed of any health issue that Dad may have had and the staff always kept us updated when needed. We are very happy to have Dad stay at Tiltwood and cannot wish for a better team to look after him. They always say Dad is a pleasure to look after and we can see how happy and settled he is when visiting. Excellent care team all round.

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Review from Simon J (Son of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly two years under the excellent care of the team at Tiltwood, my father regretfully will no longer be a resident. I’m very sorry that Dad won’t be at Tiltwood any longer. The care he received was so good that I had complete confidence in the manager and her team. The most remarkable aspect
for me was how all the staff interacted with Dad. Whenever I visited, it was heartwarming to see so many staff know him, say hello and interact, sharing a laugh with him and showing what a great relationship had been developed. On the last day, I spoke to the maintenance gentleman in the car park and he expressed such fondness for Dad that really showed me how much everyone at Tiltwood cares for their residents. Saying thank you doesn’t quite seem enough but simply, thank you Tiltwood, to everyone that helped my Dad, cared for him, shared a joke with him and got to know the real him.

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Review from Linda P (Daughter of Resident) published on 5 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was cared for in this home for a period of 10 months. He died peacefully in his sleep on 13th November 2020. The staff and management were first class. Catered for his needs, compassionate and loving. Good communications. He was loved and cared for in a special way especially during these
tough Covid times. I would like to extend my thanks to all the members of staff at Tiltwood Care Home.

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Review from Bridget C (Friend of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was unable to enter the care home as my friend was taken in during lockdown, all members of staff (without exception) that I came into contact with) were kind, caring and considerate. When I was able to visit my friend in the garden it was clear that she had a good rapport with the staff.
I am glad she was able to spend her final few months cared for my lovely people.

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Review from T B (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tiltwood are excellent. They provide a caring, family atmosphere where my mum is respected as an individual. I would like to thank them all for the kindness and consideration they have shown her.

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Review from Beryl M (Wife of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who suffers from Alzheimer’s, entered Tiltwood as a resident in June, having previously stayed for respite care.
Because of lockdown I was unable to visit and was a little apprehensive as to how he would respond to the carers.
I was encouraged to ring to ask about him at any time and was
always told exactly how he was responding to his new regime.
Paramedics were called a couple of times because of concerns but I was always kept fully informed of any incidents.
I have complete faith in the care my husband is receiving. The staff are always helpful and most of all cheerful. From my observations on recent garden visits, residents are treated with dignity and respect.

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Review from Kim S (Friend of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the high level of care, empathy and respect I have seen shown to residents by all the care workers at Tiltwood.
The care workers take time to get to know every resident, their likes and dislikes, so they can help them settle into their new home. They are also very
supportive to relatives and friends of the residents.
I was surprised at the level of activities held daily to keep residents entertained and they try to accommodate any requests too.
Although the rooms do not have en suite bathrooms, there are plenty of toilets close to each room. The communal bathroom in each wing is always spotlessly clean too.
There is a very warm, friendly and homely feel about Tiltwood. It is very comforting and reassuring that my friend is being so well looked after.

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Review from L N (Granddaughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Tiltwood is a caring and home from home environment. My Nan was well-loved and enjoyed taking part in the day to day activities run by the staff. Being able to have a cafe-style tea was also a bit hit with her as she felt like she was still able to do a familiar thing she used to do before going to
Tiltwood.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Tiltwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Tiltwood is calculated as follows: ( (95 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tiltwood is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

No image found

George Sargent

Job Title: Home Manager

Joined: 2024

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.


Frequently Asked Questions about Tiltwood

What types of Care is Tiltwood registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tiltwood provide?

Own GP if required is an additional type of care provided.

How many Rooms does Tiltwood have?

There are 50 Single Rooms.

What are the Facilities & Services at Tiltwood?

Pet Friendly (or by arrangement), Close to Local shops, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tiltwood to the centre of Cobham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.