Tiltwood

Hogshill Lane, Cobham KT11 2AQ
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9.8 37 Reviews
  • Tiltwood, Cobham
Set in charming surroundings, the skilled and compassionate team at Tiltwood provides high-quality residential and respite care for older people, including those living with dementia.

The family-oriented and welcoming care home runs a busy programme of activities, including arts and crafts, baking, gentle exercise and reminiscence sessions. On nice days, residents might browse the village shops or take a trip to a local garden or stately home.

Tiltwood care home is full of character, as part of the Surrey building dates to Edwardian times. Each bedroom is spacious and light, and in addition to cosy lounges, an activity room and hair and beauty salon, there are secure and spacious gardens outside with different interconnected areas to explore.

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Care Provided by Tiltwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • George Sargent (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Tiltwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,556
    • Self-Funded Residential Dementia Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,766
    • RESPITE Self-Funded Residential Dementia Care from £1,856

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tiltwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Tiltwood Reviews (37)

Total of 37, showing 21-37
9.8

Tiltwood has a Review Score of 9.8 (9.797) out of 10, based on 10 reviews in the last 2 years. Over all time Tiltwood has 37 reviews.

Overall Experience

  • 30
  • 7
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Date Published

37
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27

Review from Sarah (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Tiltwood in Cobham for almost three years now, suffering as she is from the latter stages of dementia. It was a difficult decision to place her in care but it was no longer possible for my father to look after her at home, even with the help of carers. The care she is
receiving at Tiltwood is amazing and there is genuine love and affection for her from the staff. We know she is safe and well looked after - in fact I'm confident that her life has been extended by being resident at Tiltwood.
If we ever have any concerns, we know they are listened to and acted on. I wouldn't hesitate to recommend Tiltwood to other families in the same situation.

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Review from Emma R (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tiltwood staff have been so kind and reassuring to myself and my mother, she has become more like her old self and she is so happy and cared for, it has made a sad and stressful family situation so much easier with all the support and help from Tiltwood's manager. Guidance, care, compassion and sensitivity.
We could not have asked for more. Thank you.

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Review from Ben R (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother arrived at Tiltwood, she has been welcomed with nothing but love, friendship, support and care. The atmosphere is relaxed, homely and stimulating with lots of smiles and laughter. The staff always make the time to engage with the residents and are supportive and attentive.
The management team have been nothing but excellent in keeping us informed and providing much-needed support, not guidance. Facilities and rooms are kept clean and well maintained. Mum's life has been very much positives enhanced by Tiltwood and we are looking forward to continuing her journey there.

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Review from Anne H (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Tiltwood on the 29th Dec 2017. He is still being cared for and the care that he is receiving is second to none. The family are more than satisfied with all the care and attention he is obtaining. I and my family would recommend Tiltwood to anyone that needs special care in
every aspect. I would like to add that all the carers that look after the residents give 101% to them.

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Review from Sandra P (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents/relatives are made to feel at home and part of a family as soon as they enter the front door. From cleaner to manager everybody extends a warm and loving hand to every resident, making them feel valued, secure and happy. They are encouraged to be independent and participate in a variety of
activities throughout the day from dancing and singing, cookery, arts and crafts, exercises and many more. A number of external trips are also organised for those residents who wish to go, as well as relatives interested in going along.


I was extremely upset at the thought of having to move my mother into Tiltwood, however, that was very short lived as this is, in my opinion, the loveliest place she could be, which is largely due to the hard work and kindness shown by every member of staff who look after her. Everyone has time to spend with every resident, they are never too busy to sit down for a chat and share a laugh. I could not be happier with the love and care extended to my mum.


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Review from L B (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for over a year now and we as a family are very pleased with her care. She is happy, healthy, loved and well cared for. The staff on the unit are amazing and must make a special reference to two ladies who run the unit so well. there is always such a positive vibe in there and
the residents are treated with such dignity and love. There are two ladies do an amazing job in the day centre and mum has a lot of fun with them, doing varied activities. All the staff are lovely and it is a pleasure coming into see mum as they are so friendly. Thank you Tiltwood for listening to us and make mum as comfortable as you can.

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Review from Tina P (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and doesn't like change, change makes him anxious. Upon being placed in Tiltwood, my dad has been calm and happy which was such a relief to me. The staff and management have been amazing, very compassionate and supportive on all levels of care.
I am very impressed and thankful
knowing my dad is getting the care he now needs. I would definitely recommend Tiltwood to others.

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Review from Steve H (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care my father receives at Tiltwood. He is quite obviously receiving top class care and is extremely healthy and happy. All the (permanent) staff clearly make every effort to go beyond the basic hygiene factors and make staying at Tiltwood a stimulating and enjoyable
experience. We receive quality feedback on Dad's condition and the staff regularly make changes to his customised care regime. The staff have taken the time to get to know us, as a family, and we always receive a warm welcome to this clean, happy, well-organised home. Thanks to all the team from all of us.

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Review from Gary H (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Tiltwood for over 2 years now.
Due to the extremely friendly and professional staff, he settled really quickly.
Since he's been there he has maintained, and in fact increased, his sense of humour.
We are so happy that we found Tiltwood and are so pleased the staff look
after him so well!!

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Review from Michelle C (Granddaughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in the second stage of her dementia and is unable to eat and drink like we would like her to - but the staff whom are patient and caring towards her, try so hard to keep her drinking and eating. I know the time will come soon when I have to say goodbye to her and the manager at Tiltwood has
really helped me come to terms with this, so without the wonderful staff and the manager, I would be lost. They are all so fantastic and I thank them for all their help.

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Review from L B (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Tiltwood for respite, after a fall at home and a week in hospital. The staff encouraged Mum to eat and as a result she gained 1/2 kg during her 2 weeks. Mum settled well and afterwards, spoke of how good/kind the staff were. Mum said the food was lovely! - praise indeed from someone
not eating well on arrival! Admittance/assessment was very smooth too and took the hassle out of a very stressful time. Mum is moving homes due to location needing to be nearer to me - no reflection of the care received!

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Review from Gladys L (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Tiltwood, it's the best thing I have done. The people here are the kindest people I have met, most loving and caring people, nothing is too much for us and there is always a hug and a kiss when they come to me. I really want to live here.

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Review from Jennifer L (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Tiltwood for three years and during that time she was looked after very well. The home was very welcoming, clean and bright. All the staff were very helpful and kind to my vulnerable and frail mother-in-law. She was very content in the home and it was because of a second hip
operation within 2 months that we had to choose a more suitable nursing home.

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Review from Barbara T (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Tiltwood last month after a few falls in her home. It became unsafe for her to go back there. We visited Tiltwood a couple of years ago with her in mind but we weren't very impressed, what a difference 2 years make. It has been redecorated throughout and the gardens are lovely.
The staff are all so friendly and helpful and my mum is happy. Tiltwood has a warm 'home from home' feel. I am so glad my mother is there.

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Review from Mary A (Relative of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last 2 years Tiltwood has improved so much. Much needed improvements have been made: carpets, curtains and furniture being replaced. The gardens look lovely now - a lot of time and effort was spent on them lately; all the pots of flowers look cheerful. New garden furniture has replaced the shabby
old stuff. Staff continue to do sterling work in good humour. Food quality and choice is excellent.

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Review from Peter L (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Tiltwood this year and we could not speak too highly of the care that has been given. The staff are kind and caring and do everything possible to manage and care for the residents. The Manager, despite her busy role, always has time to speak to relatives and creates a
lovely welcoming atmosphere. The residents obviously love her and attach themselves to her if she is walking about. Mum loves the home and would not want to be anywhere else.

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Review from M H (Niece of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident at Tiltwood for almost 2 years. I have found the home to be tidy, clean and organised during this time. My aunts care is good, the staff are caring and friendly, any small issues are promptly dealt with. I feel my comments are taken on board by staff, and management keep
me informed about my aunts health. Family feel welcome when visiting, and we are confident that my aunt is well looked after in Tiltwood.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Tiltwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Tiltwood is calculated as follows: ( (95 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tiltwood is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

No image found

George Sargent

Job Title: Home Manager

Joined: 2024

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.