Upalong Residential Home

16 Castle Road, Camberley GU15 2DS
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9.4 10 Reviews
  • Upalong Residential Home, Camberley
Upalong is a small and select residential care home where nine residents are provided with twenty four hour care in a "homely" environment by experienced and attentive staff.

Each resident is encouraged to enjoy the best quality of life suited to them individually. The chef prepares a varied menu taking into account the preferences of each resident. Residents are encouraged to participate in hobbies or games. The comfort and well being of each resident is paramount.

The owner/manager maintains it is the caring that counts and this is exactly what is provided at Upalong.

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Care Provided by Upalong Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 9 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Mary McTeggart
  • Person in charge
  • Mary McTeggart (Owner/Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (7)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Upalong Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,200
    • Self-Funded Residential Dementia Care £990 – £1,200
    • RESPITE Self-Funded Residential Care £980 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £990 – £1,200

  • Our fees include full board and residence including laundry. The only personal extras are hairdressing, chiropody and newspapers.
    Additional charge if incontinence established after admission.
    Toiletries are not included.
    Fee are based on an assessment of the resident and the room they would occupy.
  • (these prices are only a guideline, please contact Upalong Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting and visitors requested to avoid mealtimes.


  • Parking

  • There is a small car park for the use of visitors.


Upalong Residential Home Reviews (10)

9.4

Upalong Residential Home has a Review Score of 9.4 (9.379) out of 10, based on 5 reviews in the last 2 years. Over all time Upalong Residential Home has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
5
5
5
5

Review from J A (Resident) assisted by family/friend published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy in this home, the staff are wonderful and caring.
I have a lovely room which is kept clean and tidy. The food is good quality.

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Review from G R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed by friendly staff at any time. Everywhere is very clean and tidy as rooms are cleaned thoroughly every day. The rooms are always lovely and warm, and my mum is content knowing her individual needs are catered for, therefore I am happy.

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Review from J M (Power of Attorney of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Upalong Residential Home. The facility is always well-kept and welcoming and the staff are always professional, helpful and friendly. The carers are always prompt with assisting in daily tasks and clearly get to know the residents and visitors well.
Our experience with Upalong
has been extremely positive, the staff and overall care are amazing.

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Review from J B (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly home. We were welcomed in, asked if we would like a hot drink. All the staff were very caring. If I had to go into a home, I would choose this one, if I lived nearer. Just a lovely home.

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Review from Kerry W (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience in a care home for Mum, I visited many others to find the right place - I found Upalong. I am so pleased to have found this home, it is beautiful. The home is so clean, fresh and welcoming. The staff are kind-hearted, lovely, caring people. Mum is so much happier, I can really
tell she is well cared for now. She looks well and she is relaxed and content. Her room is immaculate and her belongings well looked after. The home-cooked food is excellent. Visitors are made very welcome. I can highly recommend Upalong.

Reply from Diana Guy, Administrator at Upalong Residential Home

We were pleased to receive this positive review and that the resident is happy and content at Upalong. We strive to provide the very best environment and care for all our residents and give them the maximum quality of life that they are able to enjoy.


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Review from S W (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home since May 2019 and during this time, I have found the staff to be professional, polite, friendly and welcoming. During the current pandemic, I have felt very reassured that she is being well looked after and kept safe.

Reply from Diana Guy, Secretary at Upalong Residential Home

We appreciate receiving such excellent reviews as the Home does strive to provide our residents with a personal service in warm and comfortable surroundings.


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Review from F W (Son of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can testify during the covid-19 crisis, the care provided to my mother has been excellent. The staff are always friendly, helpful and readily available on the phone. The home has been very welcoming and my mother seems very happy there.

Reply from Diana Guy, Secretary at Upalong Residential Home

This review is very much appreciated, particularly during these difficult times with Covid. The Home has been free of the virus and strives to continue in the same way.


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Review from Penny H (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Upalong since May 2019. She has a lovely comfy room with her own bathroom and the care she receives is excellent. She has wonderful, homecooked food and there is an open door policy to visiting, pre-lockdown. Our mother feels safe and secure. The staff are very approachable,
friendly, competent and keep us informed. I can only say that we are extremely grateful that we found Upalong and feel very happy that she is looked after so well.

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Review from Lindsay E (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upalong is a very caring and homely place. I am so pleased my brother and I found this home for our mother. The staff are delightful and their patience, dedication and care is immeasurable. Although it is a difficult time and I am unable to visit, I am confident my mother is very well looked after.

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Review from Lisa N (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upalong is the most lovely, homely, caring place imaginable. After a terrible experience at another facility, my mother had become very sad and was in terrible physical shape. Within a matter of days, Upalong's endlessly patient and kind staff helped her to find her smile again and I shall always be
indebted to them for that.
She's not just happier now - the care she has received has improved her physical state enormously. The fabulous, home-cooked food probably has played a good part in elevating Mum's spirits. I call her every day to ask the menu so that I can enjoy it myself vicariously. Visiting at weekends, it's a pleasure simply to inhale, though the staff invariably ply family members with tea, biscuits and the occasional sandwich so we aren't entirely left out.
There is no safer, better place for someone elderly to live out their days.

Reply from Diana Guy, Secretary at Upalong Residential Home

This review is welcomed and appreciated by all the staff and manager/owner at Upalong. It is always the intention of the Home to provide the very best care possible to all our residents at all times.


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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Upalong Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Upalong Residential Home is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) ) ÷ 58 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Upalong Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Upalong Residential Home

What types of Care is Upalong Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Upalong Residential Home provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Upalong Residential Home have?

There are 7 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Upalong Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Upalong Residential Home to the centre of Camberley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.