Wey Valley House

Mike Hawthorn Drive, Farnham GU9 7UQ
Submit a Review
9.7 39 Reviews
Wey Valley House is a charming care home that has been purpose-built and recently refurbished in order to suit the practice of professional care.

All the home's bedrooms are en-suite and residents enjoy having access to the home's gardens and a scenic river path, while also having access to a wide range of local amenities.

Carers support an active lifestyle with a range of events and activities, dedicated to supporting all areas of life and well-being for older people with care needs.
... Read more
Show Wey Valley House on the Map

Care Provided by Wey Valley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Blower (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Wey Valley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,333 – £1,415
    • RESPITE Self-Funded Residential Care £1,466 – £1,466

  • Although the home has trained Dementia carers, it is not a specialised Dementia unit so each residents are assesses by their individual care needs.
  • (these prices are only a guideline, please contact Wey Valley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small car park for staff and visitors.


Wey Valley House Reviews (39)

Total of 39, showing 1-20
9.7

Wey Valley House has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Wey Valley House has 39 reviews.

Overall Experience

  • 32
  • 7
  • 0
  • 0
  • 0

Date Published

39
1
15
21
18

Review from D L (Son of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a lovely place with a great atmosphere where everyone is treated with respect, compassion and love. For my dad, he couldn't be better served and cared for. For myself and family, there is peace of mind knowing my dad is in safe hands. I love to visit and am treated with a warm welcome always and
feel the staff act like friends. Just seems like a wonderful atmosphere for them all to work in which is positive on all levels.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for the lovely review and kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and talented staff team.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for the great review, I am so happy that you think the staff are friendly and talented. I will pass this on to our amazing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter K (Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is attentive to my needs, always ensuring I'm comfortable. Kept informed with what's going on in the home.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for our lovely review. I am so happy all is good with home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wey Valley House is a lovely place.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for your kind words, we are so pleased that you enjoy living at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J N (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good! I enjoy the food.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for a lovely review, we are so glad you are happy at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, staff were accommodating. Range of activities.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for the lovely review, we are so glad you are happy living at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and very good food, all is good.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for our lovely review. I am so happy all is good with home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All is good but all can be improved.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for your review. We always value constructive feedback, I am pleased to hear all is good. I will talk to you in person to gain clarification as to the areas, you feel could require improvement.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N Y (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 3 years care has been very good. Helps my quality of life.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for the kind words and review. We are so happy that we can help with your quality of life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the Wey Valley for almost 2 years now and it's one of the best decisions I have made.

Reply from Michelle Blower, Registered Manager at Wey Valley House

We are so pleased that you are happy living at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thirty years ago I did the tea trolley here and always said if I go in a home when I am old, this is where I wanted to come. Soon after my ninety-fifth birthday I moved in and can honestly say I have never regretted it for one moment.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you so much for your kind words, we are elated that you are so comfortable here at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Friend of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was previously at another care home where he resided for a year. A family decision to move him closer to his direct family, he opted for Wey Valley House. He is happy here, has a pleasant room overlooking the canal.
Care levels are good and meals are good.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you ever so much for your kind review, We are so pleased that he is happy at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy at Wey Valley House where I am well cared for. The food is good and the staff are helpful. The room is well adapted to my needs.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for a lovely review, we are so happy that you feel comfortable in our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have known Wey Valley House for years, my father was nursed here and lived in Farnham all of my life. The staff are cheerful and put a smile on my face each day. they all do the best they can for me.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you for such kind words, we are so happy that our staff are cheerful and put a smile on your face.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian A (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As you will see, I have scored full marks on everything, but I haven't done this lightly, or lazily, it's genuinely how I feel.
This is based on my recent findings when trying to find a rest home for my 90-year-old Mum.
In searching for a home, I visited 3 others, and this is why I have basically
marked this home as outstanding, and being so very much better on all aspects, in comparison. to the other homes I visited.
The residents are all so happy to be there, but the staff are clearly happy in their work, and it shows.
Well done all.
Thanks for looking after my Mum yesterday.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you ever so much for your lovely review, it was a pleasure caring for your mum and we hope to see her again soon! All the best, Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine Y (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a new resident in February 2023. The staff are all really friendly and welcoming and Dad has started to settle well into his new surroundings. He is a quiet person generally and enjoys his own company, but he has started to enjoy some of the daily activities and trips that are put on by the
home. The food is also excellent and there are always plenty of choices, so we know that he is getting what he needs.
He definitely feels looked after and cared for which is the most important thing. We are involved in any decisions that need to be made for him and I am more than happy with the level of this involvement.
I would definitely recommend Wey Valley House from what we have experienced so far. Thank you to all of the team.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thank you for your kind comments. It is great to hear that your Dad has settled into his new home well and is enjoying some of the activities. It is a pleasure having him as part of the Wey Valley House community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Wey Valley House for a few months. She is very settled now and we are very happy with the care she receives. Mum likes to join in with the daily activities and outings. We recently joined the residents and staff for an amazing afternoon tea celebrating the King's Coronation.
It was lovely to see everyone enjoying themselves in the lounge, singing along with the entertainer. The home is a friendly and happy place with very caring staff.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thanks for your lovely review of our home. It is great to see your Mum settling in so well and enjoying daily life within the home. Thank you also for coming along to our Coronation celebrations - we all had great fun, and I'm sure that we will be doing more family events throughout the year for everyone to enjoy together.
All the best from the team at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bruce B (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a member of the Abbeyfield family since about 2001, more latterly at Wey Valley. She and I always found the service, kindliness and care exceptional. She was allowed to be herself and enjoyed the freedoms offered by a city centre service - shopping, lunch out and being able to regularly
visit friends and family living in Farnham. She became friends with the staff and as often as not their families. She could be demanding but the staff did what they could to accommodate her - taking her shopping, writing letters for her, being her telephone answering service when deafness and frailty prevented her use of phone and email. As her son, I too felt a member of the Abbeyfield family and was also treated well and with respect as were the extended members of my family.
That she lived to the great age she did is testament to the care she received.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thank you very much for taking the time to share your experience of Abbeyfield Wey Valley Society and our Wey Valley House care home. It was an absolute pleasure having your Mother within our community and we are so pleased to have been able to help her enjoy her lifestyle with us.
Wishing you and your family all the very best from everyone at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel N (Granddaughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been at Wey Valley House for a couple of months now, he has settled very well and it’s lovely to hear from him on a daily basis about how well he gets on with the care assistants, and how wonderful his meals are each day! He’s always encouraged to go down to the many activities that
are on, or if he prefers to stay in his room, there is always someone visiting him in there with some sort of little activity to keep him entertained. Every time myself or other family members visit, all the staff are always cheerful, friendly and attentive. The home always has a warm feel to it as soon as you arrive.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thanks for taking the time to pass on your kind comments about our Wey Valley House care home. We are so pleased to hear that you and your Grandfather are enjoying the lovely atmosphere within the home. It is great to have you all as part of the Wey Valley House community, and a pleasure to be looking after your Grandad at Wey Valley House.
Best wishes from all at AWVS


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wey Valley House have done everything possible to ensure Mum's comfort. They were keen to find out about Mum's life so that they could help her to settle into the home and they have encouraged her to participate in the daily events the home has to offer. They are prompt to act in any medical
situations and always keep me fully informed of any concerns they might have.
Wey Valley House is a safe and inclusive home with caring staff and a friendly atmosphere. I would have no hesitation to recommend Wey Valley House.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

Thank you for your kind comments. Getting to know all our residents as individuals is an incredibly important part of the person-centred care we offer and it is always our goal to ensure each person feels comfortable and content in our home. Our team will be so happy to hear that you all feel supported in your Mum's care journey so we are very grateful for you to take the time to pass on your kind words.
Best wishes from all at Wey Valley House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Wey Valley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Wey Valley House is calculated as follows: ( (181 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 249 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wey Valley House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Investors in People Gold Award

Recipient: Abbeyfield Wey Valley Society Ltd

Date: Friday 28 Oct 2016 More details

2015 Surrey Care Awards Winner

Recipient: Abbeyfield Wey Valley Society Ltd

Date: Friday 20 Nov 2015 More details

2014 Surrey Care Awards Winner

Recipient: Abbeyfield Wey Valley Society Ltd

Date: Friday 28 Nov 2014 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Michelle

Michelle Blower

Job Title: Registered Manager

Joined: 2015

Michelle has worked in Health and Social Care for 10 years. For 5 years Michelle worked with Adults and Children with learning disabilities. Michelle started working for Abbeyfield Wey Valley Society in 2015 as a Senior Care Assistant at Wey Valley House. She then progressed to Deputy Manager at Ridgway Court in 2019.

Michelle has NVQ3 and NVQ5 in Health and Social care and the Care Certificate. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Mental Health, Equality and Diversity, Support and supervision.

In April 2021 Michelle switched roles within the society to return to Wey Valley House as the new Deputy Manager.

... Read more
Nathan

Nathan Cripps

Job Title: Deputy Manager

Joined: 2022

Nathan has been in the care industry for eleven years gaining extensive experience in domiciliary care, elderly nursing care and complex needs.

He has completed his level 2 and 3 QCF and has recently earned a foundation degree in management and leadership after completing his level five QCF.

Nathan joined Wey Valley House in 2022 and works alongside Michelle ensuring the smooth and efficient day-to-day running of the home. His office is right by the front door as you enter the home, and his door is always open for both residents and their loved ones to pop in for a chat!

Outside of work, Nathan is a huge care enthusiast who likes to modify cars as a hobby. He is married with two young children.

... Read more
Louise

Louise Arnold

Job Title: Operations Manager

Joined: 2001

Louise has worked for 18 years in caring for the elderly. She started working for The Abbeyfield Wey Valley Society in 2001 as a Care Assistant. Louise then became a Senior Care Assistant and then Deputy Manager.

In November 2014 Louise was appointed as the Registered Manager of Wey Valley House. Her qualifications include NVQ3 and Diploma in health and social care level 5 in care. Louise has also had courses in first aid, health and safety, fire awareness, food hygiene, drug administration, palliative care and SOVA and keeps up to date with her personal development in the care industry. Louise has an office in both homes, sharing her time between Wey Valley House and Ridgway Court.

... Read more

Frequently Asked Questions about Wey Valley House

What types of Care is Wey Valley House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wey Valley House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wey Valley House have?

There are 26 Single Rooms.

What are the Facilities & Services at Wey Valley House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wey Valley House to the centre of Farnham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.