Wey Valley House

Mike Hawthorn Drive, Farnham GU9 7UQ
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9.7 39 Reviews
  • Wey Valley House, Farnham
Wey Valley House is a charming care home that has been purpose-built and recently refurbished in order to suit the practice of professional care.

All the home's bedrooms are en-suite and residents enjoy having access to the home's gardens and a scenic river path, while also having access to a wide range of local amenities.

Carers support an active lifestyle with a range of events and activities, dedicated to supporting all areas of life and well-being for older people with care needs.

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Care Provided by Wey Valley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Blower (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Wey Valley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,333 – £1,415
    • RESPITE Self-Funded Residential Care £1,466 – £1,466

  • Although the home has trained Dementia carers, it is not a specialised Dementia unit so each residents are assesses by their individual care needs.
  • (these prices are only a guideline, please contact Wey Valley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small car park for staff and visitors.


Wey Valley House Reviews (39)

Total of 39, showing 21-39
9.7

Wey Valley House has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Wey Valley House has 39 reviews.

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Review from Wendy N (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a new resident at Wey Valley House in February 2023.
Since Dad passed away 2 years ago it has been a difficult time for Mum. We wanted Mum to be well looked after in a safe, caring and happy environment.
Mum has settled in well at Wey Valley House. The carers provide an excellent level
of care. They keep us well informed in case there are any changes in Mums health.
Mum has started to participate in some of the daily activities which is really good to see.
Overall Wey Valley House is well managed in a professional and organised manner. It has a lovely atmosphere and everyone is always very welcoming, friendly and cheerful.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thanks so much for taking the time to review our Wey Valley House care home. The team are all very proud of the lovely environment that is created within the home and will be so pleased to read your kind comments.
Best wishes from all at Wey Valley House.


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Review from Donal H (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my mother is at Wey Valley House Care Home, she gets amazing care from kind and dedicated staff. It's always a pleasure for me to visit, I think the team do a fantastic job and it's invaluable to know that my mother is safe and well looked after.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Thank you for taking the time to pass on your kind comments - our team will be pleased to read them.


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Review from Keith W (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received outstanding care, kindness and respect throughout her whole stay at the care home. The staff are highly competent, committed and caring and are led by a manager that really values the residents.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

Thank you for taking the time to pass on your comments - the manager and her team at will be so pleased to read your kind words.
Best wishes.


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Review from Christopher G (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always cared for and kept safe. The staff are always aware as her needs change and keep me informed. Staff and managers are always quick to recognise when a need is there and look for ways to solve any problems.

Reply from Iain Looms, Marketing Manager at Wey Valley House

Thank you so much for your comments - our team believe it is important to be flexible when it comes to care, together with ensuring an open and clear communication line with the resident's loved ones.


It is great to hear that this is working for you and that you are comfortable in the knowledge that Mum is always cared for well and safe.


We really appreciate you taking the time to share your experiences of Wey Valley House - Thanks again!


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Review from Susan K (Niece of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, who has lived contentedly at Wey Valley House for more than three years, has recently needed more care than usual. The care and extra help have been given with great warmth and professionalism. I have been kept informed of issues and developments and feel her most recent improvement is down
to the care and cheerful encouragement given by the staff. I thoroughly recommend Wey Valley House to anyone looking for a safe, happy home.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

Thank you very much for passing on your kind words - the manager and her team will be so pleased to hear that they are both helping improve your aunt, and supporting you as loved ones along the way too. They all take such pride in everything that they do, so we really appreciate you taking the time to share your positive experience of their home.


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Review from N H (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a new resident in September 2022 after a difficult period from her husband being hospitalised then going into dementia care and herself choosing to leave their beloved home. Mum had become depressed, anxious and confused. The care home has given her back her spark. The induction process was
thoughtful, caring and inclusive with participation from Mum and the family. The staff are all friendly and welcoming and Mum has settled well into this new lifestyle. She feels cared for and loves the meals, activities and on-site extras - hairdresser, podiatrist etc. Mum thoroughly enjoys the outings too.
We would welcome an activities calendar to be emailed at the beginning of each month so can plan visits avoiding favourite activities and good to have a discussion point in what she may participate in!
Many thanks to the wonderful staff team!

Reply from Iain Looms, AWVS Central Office at Wey Valley House

We are so pleased that our team have helped your mum get back to herself - it is great to hear that she is enjoying her time with us.


That is a useful point you make about emailing the monthly activities - we will bring this up with the dedicated Activities teams to see how they can help.


Thanks so much for taking the time to pass on your kind comments.


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Review from Josephine R (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wey Valley provides excellent care for my dad, who has been resident here for over a year. He is very happy and enjoys the company of the carers and other residents. The food is good and all the members of staff are dedicated, kind and very approachable. My dads room is always spotlessly clean and he
has everything he needs. He is free to come and go and uses his mobility scooter to make short trips along the riverside into Farnham town. Visitors are welcome at any time and even if covid strikes, a designated essential person can still visit. As a family, we are very happy with Wey Valley and the high quality of the staff. This is a very happy home environment.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

We really appreciate you taking the time to share your kind words. The manager and her team at Wey Valley House will be so pleased the whole family are really happy with Dad's home. As you know, the happiness of our residents and their loved ones is what the team strives towards on a daily basis so it's great to hear he is enjoying his time!


Best regards, All the team at WVH.


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Review from E D (Daughter-in-law of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law used to work as a volunteer at the home many years ago. She has always held it in high regard and has said when the time was right this is where she would like to reside. Since my mother-in-law recently moved into Wey Vally House as a resident. We are both impressed with what the home
has to offer, facilities and the extremely friendly staff.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Thanks for taking the time to send your review - it's lovely to have your mother-in-law with us at the home and we are all looking forward to enjoying Christmas with our residents and friends.
I'll pass your kind words on to our team as they will be pleased to hear you are impressed with their care.
Best wishes.
All at AWVS


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Review from Noni E (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please accept our sincere thanks for providing such an excellent level of care during our mother's respite stay. We remain very impressed with the level of care and the excellent facilities provided at Wey Valley House. The atmosphere is very welcoming and the staff have been both very friendly and
professional throughout. The accommodation and catering are to a high standard and the grounds very well presented. Access is provided to many stimulating activities and events throughout the week. Our mother returned to us much brighter and engaged after the week's respite and gave high regard to the level of care and social interaction she received. She showed great interest in her new surroundings and other residents there and expressed to us that she would be very happy to return for further visits. Thank you to all the staff for your help and support.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Absolutely wonderful to hear - thank you so much for taking the time to share your positive feedback and we look forward to welcoming your Mum back soon.


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Review from Ian S (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the happiest and friendliest group of people. They will go the extra mile for the residents and for visitors as well. Any questions that I ask are always answered with no fuss. The food is excellent and they keep the residents entertained and cheerful.

Reply from Iain Looms, Head Office at Wey Valley House

Thanks for your lovely comments - our staff love what they do and will be so pleased to read your kind words. It's important for us that we try and look after the loved ones through the care journey as well, and it's good to see that in your case, we are achieving that too. Thanks again and best regards.


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Review from Janet G (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Wey Valley House for almost 2 years. We as a family have felt that mum has been enjoying herself, she feels safe and secure and a lot happier. Best thing that happened since dad died. The staff are very friendly, cheerful and helpful.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

We are so pleased that the care teams at Abbeyfield Wey Valley Society are helping your Mum's quality of life - thank you for taking the time to pass your kind comments on.


Best regards, all at AWVS.


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Review from Katie W (Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed to move our Mum from the care home she was in as we were extremely unhappy with her care, so we thankfully got her into Wey Valley. The Wey Valley staff were so kind and helpful, and Mum has settled in well and now we can all have peace of mind.

Reply from Iain Looms, AWVS HEad Office at Wey Valley House

Hi Katie, we are so pleased that the move to Wey Valley House was the right one, for both your Mum and yourself. It's been a pleasure welcoming her into our community, and we are very happy you have peace of mind now that she is with us.


Thank you for taking the time to pass on your comments - the team will be delighted to read them.


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Review from Sue E (Sister-in-law of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we placed my sister-in-law into this home, I was told all the staff were very friendly and helpful, which I have now found out to be true. Wey Valley House is lovely and caring towards everyone. We will recommend Wey Valley House. My sister-in-law is happy and very well looked after.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

So pleased to hear that your sister-in-law is happy with us and that our team have lived up to their reputation of being friendly, helpful and approachable. Thank you for taking the time to post your kind comments.


Best wishes from all at Wey Valley House.


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Review from Penny M (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has quite significant health problems which make her difficult to deal with. The Covid pandemic and its consequences have been difficult for her to understand especially as it has meant that she and others in the home have been isolated from time to time. The staff have been extremely kind
and understanding towards her and done better than their best at coping with an extremely difficult and dangerous time for all concerned. Well done to all the staff and I would have no hesitation in recommending Wey Valley House to anyone who is looking for a home from home for their loved one.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Hi Penny,
Thank you so much for taking the time to write your kind comments - I know our staff understand how difficult the past eighteen months have been, for not only our residents, but also their loved ones - they will be so happy to hear that you are comfortable in the fact that your Mum is in the best environment possible for her.


Best wishes from all at Wey Valley House.


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Review from Anne M (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Wey Valley House since 2016. He is extremely deaf but the care staff have been so careful to always include him in all the activities and day to day things and they take great care when he needs assistance with his personal care. If there is a medical problem someone
always rings me to explain that they’ve contacted the surgery and they will keep me informed. Recently my father had a fall in his room, fortunately he didn’t hurt himself but a doctor was called and my father had a check-up and a member of staff rang me to discuss the situation. This year has been exceptional and all the staff have worked so hard to not only look after the residents but to entertain them as well. I cannot thank them enough and I am grateful to them for the care and understanding they give to my father and in turn, to me.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Thank you for your kind words Anne - the team at Wey Valley House will be so pleased to read your comments. They pride themselves on ensuring each individual residents’ needs are taken into account so they still get as much companionship and social interaction as possible - it’s also really important to us that we support the loved ones too so it’s nice to hear we are helping support you also. Thanks again for taking the time to review us!


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Review from Richard K (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to bear in mind that I am responding to this survey on behalf of my father who unfortunately resents the fact that he is living in a care home but appreciates that for his own safety and wellbeing he is in the best place. He moved to Wey Valley from another care home expressly to give him the
freedom to be able to visit Farnham town and have somewhere to walk, unfortunately, Covid has curtailed all that.
But in every other respect, his care has been exemplary, he has taken to looking after the garden and feeds the birds at a feeding station outside his bedroom window, it really is as close to being home from home.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Hi Richard, Thank you for reviewing our home and staff so positively - it certainly is a difficult situation for all the family when its clear a loved one needs support but we are so pleased you and your father both feel he is in the best possible place with us at Wey Valley House - fingers crossed we can get back to some form of normality at some stage soon so he can get back to enjoying the short walk along the riverside into town.


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Review from Margot H (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care for my dear mum through this time of uncertainty and different regulations. Always so happy to see mum, who appears well cared for when I visit. Not sure mum understands why we are unable to hug her or hold her hand although I usually communicate by written hand due to her lack of hearing
and myself wearing a mask, just long for the day for physical contact.
Staff always available, for me to view any concerns and give myself updates when visiting or over the phone about my mum's physical and mental well being.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Hi Margot,
Thank you for taking the time to review our team at Wey Valley House - we really do understand how awful the current situation is for families with vulnerable loved ones and our hearts go out to you! We desperately hope we will be allowed to get back to a form of normality in the not too distant future but in the meantime, our team at Wey Valley House will always be on hand to support both you and your mum throughout this and beyond. Thanks again for your kind words. It means a lot to our team as they are so passionate about providing the best possible care for everyone they look after.
Best wishes from all at Wey Valley House.


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Review from Steve H (Son of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved here two months ago and I can honestly say it couldn't be much better. The quality of care is excellent. The staff are really nice. They are always pleasant and they really care about the wellbeing of the residents. The food is good and plentiful. Yes, there are homes with more luxurious
accommodation if you have the money, but it is hard to imagine the care would be any better. The location is good too. It's not far from the centre of town and is right by the river if you just want to look out of the window.

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Review from Richard G (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Wey Valley House in May 2016. Since that time, and together with the inevitable increase of her need for support as age increases, I have found both the home and its staff to be all we, as family, could wish for in terms of a caring community.


The range of activities and outings

are comprehensive to enable residents to retain as much involvement as regards both personal interests and the outside world as they may wish to.


The aspects of organisation provide a great deal of comfort and support for both the residents and their relatives and friends. The fact that there is a high level of interaction with the staff on a daily basis helps to combat one of the saddest aspects of old age - namely loneliness.


Given the degree of negative press that some Care Homes attract it is reassuring to find one that truly delivers for the benefit of both its residents and their families.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Wey Valley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Wey Valley House is calculated as follows: ( (181 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 249 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wey Valley House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (3)

Michelle

Michelle Blower

Job Title: Registered Manager

Joined: 2015

Michelle has worked in Health and Social Care for 10 years. For 5 years Michelle worked with Adults and Children with learning disabilities. Michelle started working for Abbeyfield Wey Valley Society in 2015 as a Senior Care Assistant at Wey Valley House. She then progressed to Deputy Manager at Ridgway Court in 2019.


Michelle has NVQ3 and NVQ5 in Health and Social care and the Care Certificate. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Mental Health, Equality and Diversity, Support and supervision.


In April 2021 Michelle switched roles within the society to return to Wey Valley House as the new Deputy Manager.


Nathan

Nathan Cripps

Job Title: Deputy Manager

Joined: 2022

Nathan has been in the care industry for eleven years gaining extensive experience in domiciliary care, elderly nursing care and complex needs.


He has completed his level 2 and 3 QCF and has recently earned a foundation degree in management and leadership after completing his level five QCF.


Nathan joined Wey Valley House in 2022 and works alongside Michelle ensuring the smooth and efficient day-to-day running of the home. His office is right by the front door as you enter the home, and his door is always open for both residents and their loved ones to pop in for a chat!


Outside of work, Nathan is a huge care enthusiast who likes to modify cars as a hobby. He is married with two young children.


Louise

Louise Arnold

Job Title: Operations Manager

Joined: 2001

Louise has worked for 18 years in caring for the elderly. She started working for The Abbeyfield Wey Valley Society in 2001 as a Care Assistant. Louise then became a Senior Care Assistant and then Deputy Manager.


In November 2014 Louise was appointed as the Registered Manager of Wey Valley House. Her qualifications include NVQ3 and Diploma in health and social care level 5 in care. Louise has also had courses in first aid, health and safety, fire awareness, food hygiene, drug administration, palliative care and SOVA and keeps up to date with her personal development in the care industry. Louise has an office in both homes, sharing her time between Wey Valley House and Ridgway Court.