Whitebourne

Burleigh Road, Frimley, Camberley GU16 7EP
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9.9 63 Reviews
  • Whitebourne, Camberley
Whitebourne is a purpose-built care home in Frimley, Surrey, providing quality residential and specialist dementia care on a respite or permanent basis.

Inside Whitebourne you'll find cosy lounges, a hair and beauty salon and an activities room. The generously sized bedrooms offer en-suite facilities and a 24-hour nurse call system, with some overlooking the lovely gardens, which have raised flower beds and a variety of seating areas.

The compassionate team believes that when a person moves into a care home they should still have goals and wishes for their future. There’s a positive, friendly and fun atmosphere at Whitebourne and a focus on personalised care and experiences.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Whitebourne

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Colette Kelleher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitebourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,556
    • RESPITE Self-Funded Residential Dementia Care from £1,646

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Whitebourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Whitebourne Reviews (63)

Total of 63, showing 1-20
9.9

Whitebourne has a Review Score of 9.9 (9.936) out of 10, based on 17 reviews in the last 2 years. Over all time Whitebourne has 63 reviews.

Overall Experience

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Date Published

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Review from Anthony S (Grandson of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care the team offer is extraordinary. Staff are so caring and compassionate; gentle and kind with the wellbeing of residents being paramount. My grandmother is always clean and her accommodation tidy, she is very happy here. The staff as a whole are a credit to Care UK, and I am convinced
that if she were not so cared for and loved, she may not be with us now.

Reply from Fiona Madder, Reviews Team at Whitebourne

Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Yvonne H (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I ever need to be in a home I would like it to be this. My mother gets exceptional care and love from the staff - no matter what day or time I visit she always looks clean and happy, and her room is always very clean. The food she gets looks good enough to eat.

Reply from Fiona Madder, Reviews Team at Whitebourne

Thank you very much for taking the time to leave us a review about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Clare P (Granddaughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has settled really well in Whitebourne. The experience has been amazing. All staff and management are wonderful and communicate really well. I cannot thank them enough for everything they do.

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Review from Susan K (Partner of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's wonderful to know my partner of fifty years is being cared for so well and that I am made so welcome when I come to visit him.

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Review from Sarah C (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that, since my father has been at Whitebourne, the staff, especially the team leaders, have been wonderful - very caring and attentive, and nothing is too much trouble. I can't thank them enough for their care and support. My father is treated with dignity and respect.

Reply from Fiona Madder, Reviews Team at Whitebourne

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


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Review from E J (Respite Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was here for one week and found all the staff really nice, always smiling and ready to help.

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Review from T P (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Mum, she is always happy. I love the way the staff are with the residents. Lots of smiles and attention. There is a happy buzz in the dining room. I leave knowing that she is safe, happy and well.

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Review from Dennis W (Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care home is very favourable. The general age of the people indicates a high proportion of mental illnesses i.e. dementia is prevalent, however the staff are well-equipped to care for them.
The food and the catering is excellent, 3 meals per day and a good variety is available.
There
is a good selection of activities i.e. trips to local supermarkets and the beach and also a summer fete was very successful.

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Review from Steve K (Son of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into Whitebourne, prior to her moving in she spent several days feeling the environment to make sure she was comfortable with all the surroundings and facilities. I can only say that the staff and management are absolutely fantastic, committed and warm to all my mum's needs and
the level of care has not dropped with my family being welcomed with warmth and management available at all times. To sum it up, my mum is a happier person and enjoying life again! Thank you.

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Review from Jo M (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a wonderful place for the elderly. My mother-in-law has been in Whitebourne just over 4 years and when my mum needed a care home I was in no doubt that this was the place for her.
The staff are attentive to both residents and their family members. They are always happy and willing
to help. This, I'm sure is largely due to the excellent management team. The manager is always around and greets all residents and guests with a smile, nothing seems to be too much trouble.
All care homes should be like Whitebourne.

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Review from James N (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service will use again.

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Review from Barry G (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Whitebourne for a few years now and we have seen changes in staff and management. The current manager and staff are simply brilliant and I am very happy with the care my mother is getting.

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Review from S K (Son of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and staff were very good and listened but my mother who is 101 years old was unnerved by dementia patients coming in her room.

Reply from Samantha Debenham, Reviews Team at Whitebourne

Thank you very much for taking the time to write a review for Whitebourne Care Home and for your lovely comments and scores. Whitebourne is home to many older people living with dementia and we always do our best to explain to new residents and families of residents coming to live with us that this occasionally may happen. The home manager would be more than happy to discuss how your mother can best be supported with this should she wish to stay at Whitebourne again in the future.


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Review from M O (Respite Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed at Whitebourne for 2 weeks and he was treated like a King by the staff and the manager.
Everyone is caring and kind and compassionate.
The place is clean.
Keep up the outstanding work - the manager and the team.

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Review from Anne S (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, such a wonderful time with amazing care all the time. Fantastic company, with such great care.

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Review from A M (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed here for respite. Very well looked after and he enjoyed his stay in the home, even arranged for his covid booster. Manager is very nice and polite. The place is very well managed, clean and tidy and offered a variety of activities. Will definitely choose for future respite stay. Thank
you to one staff member in particular and the team.

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Review from R U (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes Whitebourne, Frimley.
The staff and in particular the care home manager are real gems. They were really helpful and gave the best services to my dad. I wish I could use names to highlight the individuals who were always the best, smiley and down-to-earth. Please pay my special
gratitude to the care home manager - he was amazing.

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Review from Mark L (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father was placed in the Frimely Care Home, his health has been slowly declining. However, the good care and attention given by staff, has enabled him to regain some of his previous functions. There is always a very good update from all the staff on his day and nobody seems to be short of time
to explain.
Their presence is constant and it always appears they have everyone's best interest at heart. My initial opinion is that I'm really comfortable Dad will be looked after extremely well. His recent pneumonia case in point.

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Review from Sandra L (Wife of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the care home for a few weeks and in that time has been treated incredibly well! A manager who is available at any time and an incredible team of carers, team leaders, office staff and housekeeping - all lovely caring people, also the local doctor, who comes in on a weekly basis
and is superb. They are also there for our whole family.

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Review from Sarah S (Niece of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities team are very good.
The staff are fantastic.
The manager is very nice and polite.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Whitebourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Whitebourne is calculated as follows: ( (191 Excellents x 5) + (13 Goods x 4) ) ÷ 204 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitebourne is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Colette

Colette Kelleher

Job Title: Home Manager

I began working for Care UK in 2021, but I felt I knew the provider well – five other family members of mine work for Care UK care homes and have done for many years.


All Care UK homes have the same goal: to provide the best possible care for older people.


Before joining Whitebourne, I worked for another large care provider for almost 14 years. I worked my way up from Care Assistant to Head Housekeeper to Receptionist to Team Leader, Deputy Manager and finally Home Manager. I was always encouraged to apply for new roles, and the progress I’ve made is my proudest achievement.


I am always thinking about what is best for the residents we care for at Whitebourne, and it’s important as a Home Manager to be open-minded, honest and approachable. For me, the best part of the day is the end of the shift when I get to check that the residents are all safe and well, the home is cosy and warm, and the staff are all thanked for their work. I look forward to continuing to progress at Whitebourne and to leading our amazing team in providing excellent care.


When I’m not at work, I love spending quality time making memories with my family.


Frequently Asked Questions about Whitebourne

What types of Care is Whitebourne registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitebourne provide?

Day Care is an additional type of care provided.

How many Rooms does Whitebourne have?

There are 66 Single Rooms.

What are the Facilities & Services at Whitebourne?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitebourne to the centre of Camberley?

1.6 mile(s) as the crow flies, distance by road may be significantly further.