Whitebourne

Burleigh Road, Frimley, Camberley GU16 7EP
Submit a Review
9.9 63 Reviews
  • Whitebourne, Camberley
Whitebourne is a purpose-built care home in Frimley, Surrey, providing quality residential and specialist dementia care on a respite or permanent basis.

Inside Whitebourne you'll find cosy lounges, a hair and beauty salon and an activities room. The generously sized bedrooms offer en-suite facilities and a 24-hour nurse call system, with some overlooking the lovely gardens, which have raised flower beds and a variety of seating areas.

The compassionate team believes that when a person moves into a care home they should still have goals and wishes for their future. There’s a positive, friendly and fun atmosphere at Whitebourne and a focus on personalised care and experiences.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Show Whitebourne on the Map

Care Provided by Whitebourne

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Colette Kelleher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitebourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,556
    • RESPITE Self-Funded Residential Dementia Care from £1,646

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Whitebourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Whitebourne Reviews (63)

Total of 63, showing 21-40
9.9

Whitebourne has a Review Score of 9.9 (9.936) out of 10, based on 17 reviews in the last 2 years. Over all time Whitebourne has 63 reviews.

Overall Experience

  • 52
  • 11
  • 0
  • 0
  • 0

Date Published

63
2
4
17
46

Review from Helen R (Niece of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for a while now, and I visit with my mum once a week. I have to say that we always receive a warm welcome from all staff, and I feel they are an amazing team who are caring for my aunt really well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard F (Nephew of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my auntie is receiving, while she is in Whitebourne, is excellent. The staff are friendly and the management is very good. My auntie wants to thank the chef, who always gave her delicious food. Keep up the good work. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan G (Respite Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gave me help and encouragement. Felt safe. The staff are great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann K (Wife of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and I need him to go into respite. He has been to three other care homes and has never really settled but Whitebourne was entirely different and I felt relaxed about leaving him as the staff are lovely. He came home happy and relaxed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R Y (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What is impressive about Whitebourne? The manager, the genuine and lovely carers, the friendly and supportive atmosphere, the cleanliness of residents and rooms and the quality of food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Wife of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First and foremost, the manager in Whitebourne completely put me at ease with this next (huge) step on the dementia journey I am involved with. Without this, I would still be trying to navigate my way through. The respite care my husband had was superb and if he's happy, I'm happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brielle J (Daughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to celebrate the Queen's Jubilee. It was my first time trying food that the care home had prepared and I must say that it was delicious. The care staff were also very friendly, kind, and really cared for the elderly from the bottom of their heart. I do not usually write reviews, but I
was really touched by the care that my mother has been receiving. This is a care home I can confidently allow my mother to stay in. 10/10. Well done Whitebourne!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate F (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident that my mum is in a kind and caring environment. The staff are very supportive of me. They are all very kind, friendly and professional. Whenever I visit, I see the kind care the residents receive from the Whitebourne team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex D (Friend of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gone there to visit a family friend and the staff were friendly and very welcoming. My friend seems to be very happy there and said the managing team are nice and professional. The music is getting you a relaxed atmosphere and the free sweets from the shop are great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M Y (Husband of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been with you since the end of July 2021 but has received wonderful care and support. It can be very upsetting for him as he would rather be at our home, so we do get a few tears. Whitebourne is looking after him very well, he has a lovely room downstairs overlooking shrubs and the
road. He is in very capable hands - thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane H (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially reluctant for mum to go into a care home but am a complete convert. The care, love and family feel at Whitebourne has been second to none. She left yesterday as her needs are now so complex, she needs a more nursing-led approach but the send off brought tears to my eyes. Every single
carer, helper and manager came out to hug her and wish her well. Whitebourne may look very ordinary on the outside but it is extraordinary within. Thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda W (Wife of Resident) published on 7 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had two weeks respite at Whitebourne. I thought it was very lovely and welcoming. The manager and his staff were so helpful and nothing was too much trouble. My husband enjoyed staying there and wants to return for another break. All the residents were treated with dignity and respect. The
food was varied and well presented and there was plenty to eat. Well done to everyone at Whitebourne.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark W (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following admission to Whitebourne, our Mum is looking and feeling much better thanks to the kind, caring, supportive staff. Mum enjoys all the activities, interaction and stimulation provided as part of her daily routine. As a family, we have found the management team and staff to be very professional
and supportive through difficult and challenging times. Excellent team, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mags D (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed in Whitebourne after a 2 1/2 week stay in the Frimley Park hospital and a subsequent 3 1/2 week stay in the Fareham hospital. Mum was extremely distressed when she arrived at Whitebourne and very agitated about what was going to happen to her. Although mum has been in isolation since
arriving she is much happier, sleeping better and getting the care and attention she needs with her dementia. The manager and the staff have all been exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Whitebourne in June 2020 when families were unable to enter care homes. The staff and manager were very helpful in reassuring us that she was ok and settling in well. Since she has been at Whitebourne she has flourished, looking much happier and healthier than before. She joins in with
the activities regularly. All the staff are incredibly helpful and the activities team, especially one lady, are fabulous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Stepson of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care home at Whitebourne excellent in all areas. They have all worked very hard over the past year (during the pandemic) to keep the residents safe. Also enables us to keep in contact with my relative through visits outdoors and in the pod and through Whatsapp video calls. We have
seen first hand how all the staff treat my relative with care and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary K (Wife of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough. The manager and all the staff work so well together to the benefit of the residents. A new library and sweatshop have been created and are really popular. My husband has vascular dementia and is just a shell of the man he once was. Married for 61 years, I find it very
hard as he cannot communicate, but the care staff help the visit along. My consultation is that he is settled and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ginny C (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Whitebourne for the past 9 months. I am so happy with my choice. The staff are amazing and I feel a real bond has formed, with several people. The effort and care, I have to say, are outstanding. Communication over the past 6 months has been great, telephone calls and social media
coverage, which is just fantastic - to see your loved ones. Visits have been mixed, as at the beginning, it was difficult for both my mother and myself, as obviously no contact, hard for all. She did need support and encouragement at this difficult time. The pandemic really did not help as it was such a change for her from living with my father. The love and encouragement I see, is fantastic and I feel my mother has settled in well, due to this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Husband of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff are friendly and caring. If anything to be recommended, more staff are needed. It is difficult to comment as we have not been in the home for a year. It seems they have had Covid under control as best they can with no major outbreaks. The manager has been outstanding, always keeping
us informed and is proactive.

Reply from Samantha Debenham, Personal Assistant at Whitebourne

We’re grateful for your feedback and are delighted with the positive comments, particularly about our wonderful team at Whitebourne. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. We are also pleased to confirm that we are growing our team, with several new colleagues joining us in April. Thank you very much for your kind feedback and we’re pleased you are happy with the care we provide for your wife.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve D (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for the last couple of years. In general, the staff have always been very helpful and friendly and take pride in doing what can be a very challenging job, particularly in the recent pandemic. The home is always clean and various events are organised for those who want to
participate. Following management changes, the service seems to have improved during the time my father has been a resident. Particularly during COVID, there has been an increase in communication from the management, which has been good. Issues have only generally arisen through the overall process and procedures. When issues have been raised, these have been dealt with, when followed up. It would be good if more things could be done electronically so that records could be accessed by relatives, appointments booked etc. We are very grateful to all the staff for the amazing work they have done during the pandemic.

Reply from Samantha Debenham, Personal Assistant at Whitebourne

Thank you very much for your feedback - I’m delighted to hear your positive comments and scores for the care and support we provide your father. Our team are always keen for feedback and suggestions and we will take your comments on board so that we can continue to improve and provide the very best care for your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Whitebourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Whitebourne is calculated as follows: ( (191 Excellents x 5) + (13 Goods x 4) ) ÷ 204 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitebourne is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Colette

Colette Kelleher

Job Title: Home Manager

I began working for Care UK in 2021, but I felt I knew the provider well – five other family members of mine work for Care UK care homes and have done for many years.


All Care UK homes have the same goal: to provide the best possible care for older people.


Before joining Whitebourne, I worked for another large care provider for almost 14 years. I worked my way up from Care Assistant to Head Housekeeper to Receptionist to Team Leader, Deputy Manager and finally Home Manager. I was always encouraged to apply for new roles, and the progress I’ve made is my proudest achievement.


I am always thinking about what is best for the residents we care for at Whitebourne, and it’s important as a Home Manager to be open-minded, honest and approachable. For me, the best part of the day is the end of the shift when I get to check that the residents are all safe and well, the home is cosy and warm, and the staff are all thanked for their work. I look forward to continuing to progress at Whitebourne and to leading our amazing team in providing excellent care.


When I’m not at work, I love spending quality time making memories with my family.