Whitebourne

Burleigh Road, Frimley, Camberley GU16 7EP
Submit a Review
9.9 63 Reviews
  • Whitebourne, Camberley
Whitebourne is a purpose-built care home in Frimley, Surrey, providing quality residential and specialist dementia care on a respite or permanent basis.

Inside Whitebourne you'll find cosy lounges, a hair and beauty salon and an activities room. The generously sized bedrooms offer en-suite facilities and a 24-hour nurse call system, with some overlooking the lovely gardens, which have raised flower beds and a variety of seating areas.

The compassionate team believes that when a person moves into a care home they should still have goals and wishes for their future. There’s a positive, friendly and fun atmosphere at Whitebourne and a focus on personalised care and experiences.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Show Whitebourne on the Map

Care Provided by Whitebourne

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Colette Kelleher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitebourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,646
    • RESPITE Self-Funded Residential Care from £1,556
    • RESPITE Self-Funded Residential Dementia Care from £1,646

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Whitebourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Whitebourne Reviews (63)

Total of 63, showing 41-60
9.9

Whitebourne has a Review Score of 9.9 (9.936) out of 10, based on 17 reviews in the last 2 years. Over all time Whitebourne has 63 reviews.

Overall Experience

  • 52
  • 11
  • 0
  • 0
  • 0

Date Published

63
2
4
17
46

Review from Robert C (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about my mum moving into a care home, however, I could not have been more wrong. The staff at Whitebourne are excellent, going out of their way to support my mum every day (she has dementia) and making her feel at home. The activities coordinators (you know who you are!) are
amazing and keep my mum busy and entertained, thank you so much for looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat T (Wife of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all of the staff have been very caring and kind to me all year. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean E (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Whitebourne care home for two years now, and I have no hesitation in recommending the care home. The staff are amazing and have been so wonderful during the lockdowns. If you are looking for a care home for a loved one, please visit Whitebourne and see how wonderful
the home is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda L (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming in relation to health and mental concerns, along with acting swiftly with any issues. Since the change of management, there has been a vast improvement throughout the home and staff. Excellent work by all in relation to covid, procedures, visits, care and understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying here for the last 3 odd years and in that time this care home has become very professional, whilst still maintaining a friendly caring atmosphere. The staff are very attentive and approachable. They keep you informed if there are any issues. My mother has enjoyed her time
here and will be returning in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here. The premises are clean. The staff are always friendly and helpful both to the residents and visitors. She is well looked after. The only downside is that because her legs are too weak for walking she needs a wheelchair to move around ahs has not been out of the care home in a
very long time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending the day centre at Whitbourne for some years. Since new management, the centre has improved greatly. Every person I have come into contact with has been so kind and friendly and I do not know what I would do without this two day a week break. I cannot comment on the rooms
as we don't have one, due to my husband being a day centre resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kyle W (Grandson of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great impressions are given from the care home, with friendly staff and lots going on throughout our visit. Also, we noted that the signs were very clear with my grandad also mentioning this point. Easy to move around even if the building is a bit of a maze. Easy to also walk around and his room was
very clean and bright. Adds to a 'lively' atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan F (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after really well by all the staff. They are all so friendly and attentive. Mum is always clean and comfortable and included in the activities. I know she is safe and her medical needs are attended to. She is happy to be left at the end of the visit and is unstressed and relaxed so I have
no worries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been using Whitebourne for respite and day centre services since September 2017. The day centre and care home staff are amazing. They always have a happy welcome ready on arrival and centre activities and care needs around each individual. As a family, we know Dad is in good hands at Whitebourne,
with comfortable, cosy rooms, lovely hearty food and kind caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen G (Daughter of Resident) assisted by family/friend published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant, caring home for Mum and being improved still further. Convenient to get to and open all hours is reassuring. All these care homes are not all cheap, but Whitebourne is as good as you can get. Staff and management are to be commended. The challenge might be to get an 'excellent' review from
the authorities. In the meantime, well done and thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Daughter of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Laundry service poor.

Reply from Amy Wilson, A D at Whitebourne

We’re very grateful for your feedback and are delighted with the positive comments and scores for Whitebourne. We are sorry to hear that the laundry service has not met your expectations on this occasion. We are keen to understand your concerns and would like to discuss this with you in person when you next visit the home. Thank you again for taking the time to share your views, your feedback is important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter-in-law of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law has been a resident for just over a year.
The service and care have been amazing.
Caring, friendly and supportive at all times.
Thank you Whitebourne, you have taken a weight from us and we know she is safe and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul G (Son-in-law of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been helpful from the start. My mother-in-law is still settling in with staff help. The regular check-up has proved its worth when Mother was taken to hospital with a chest infection shortly after moving into Whitebourne. We visit very regularly and staff remain friendly
and helpful still eg guiding residents who are confused, checking up on the wellbeing of residents, administering medication etc. My wife and I are relieved the home is very good and are impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Whitebourne on the death of my father who was her primary carer. The arrangements and care on that first day was brilliant I can not praise the staff highly enough for their care and handling of the situation.
Since then my mother has been settling in. She has good and bad days.
Dealing with the loss of her husband and her home. The staff are caring and understanding. Her general health has improved and she is making friends and coping. Well done, very very happy with the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful, helpful, caring staff. Keeping me up to date with my husband's state of health. Thank you all. However, would like to see more activities going on.

Reply from Amy Wilson, AD at Whitebourne

Thank you for your excellent review. I am pleased you find the staff cheerful, helpful and caring.


With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. We vary the activity programme to appeal to as many residents as possible and advertise these activities around the home, as well as producing a monthly activities diary to let people know what is going on. We would be happy to email you a copy of the activities diary so you can see our current activities provision. Our team are always keen for feedback and suggestions, so please do let us know of any ideas, particularly those things you think your loved one would like, so that we can continue to provide them with the very best care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitebourne has certainly improved over recent months since the last CQC visit. More activities, more permanent staff, more visible staff 'on the floor', provision of drinks, snacks in lounges.
Residents always look clean and well cared for and seem happy generally. The new management team have certainly
upgraded the home to include 'homely' lounge and improved decor.
Thank you all for your hard work and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric C (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Whitebourne for the last 1 1/2 years. Her first language is French, but through Dementia, she can no longer converse in English and her speech is very limited. However, the staff at Whitebourne have endeavoured through Google Translate and all their caring ways to ensure
she feels part of the Whitebourne community. I would also like to add, on every visit I make my observations of care are reassured.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Daughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Whitebourne Frimley since September 2014. She suffers with dementia and is very well cared for by the whole team of staff there. She is very happy in the home and comfortable in her environment.
She participates in the activities there and has a very nice en suite
room which overlooks the garden. The staff are very patient and kind and tolerant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter M (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and support my mother is getting at Whitebourne. She has been a resident since June 2014 and has received excellent care. Accommodation and lounge areas are immaculate, medical and personal support are very good including feedback to relatives with food provision being
more than adequate. I am a great believer that any operation or service provider is as good as its lead manager and in Whitebourne, Care UK have an outstanding one. Long may she continue.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Whitebourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Whitebourne is calculated as follows: ( (191 Excellents x 5) + (13 Goods x 4) ) ÷ 204 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitebourne is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Colette

Colette Kelleher

Job Title: Home Manager

I began working for Care UK in 2021, but I felt I knew the provider well – five other family members of mine work for Care UK care homes and have done for many years.


All Care UK homes have the same goal: to provide the best possible care for older people.


Before joining Whitebourne, I worked for another large care provider for almost 14 years. I worked my way up from Care Assistant to Head Housekeeper to Receptionist to Team Leader, Deputy Manager and finally Home Manager. I was always encouraged to apply for new roles, and the progress I’ve made is my proudest achievement.


I am always thinking about what is best for the residents we care for at Whitebourne, and it’s important as a Home Manager to be open-minded, honest and approachable. For me, the best part of the day is the end of the shift when I get to check that the residents are all safe and well, the home is cosy and warm, and the staff are all thanked for their work. I look forward to continuing to progress at Whitebourne and to leading our amazing team in providing excellent care.


When I’m not at work, I love spending quality time making memories with my family.