Wolfe House Care Home

Wolf's Row, Limpsfield, Oxted RH8 0EB
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9.1 31 Reviews
  • Wolfe House Care Home, Oxted
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Care Provided by Wolfe House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 16 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Chelsea Hudson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
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Wolfe House Care Home Reviews (31)

Total of 31, showing 1-20
9.1

Wolfe House Care Home has a Review Score of 9.1 (9.127) out of 10, based on 5 reviews in the last 2 years. Over all time Wolfe House Care Home has 31 reviews.

Overall Experience

  • 23
  • 7
  • 1
  • 0
  • 0

Date Published

31
2
2
5
26

Review from Faith P (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely home, staff very friendly. Clean and caring, recommend it to anyone.

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Review from Stephan R (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a daunting prospect to find a home that could cater for my Mum with her Alzheimer's. What luck when the manager of Wolfe House contacted us, we arranged a personable meeting my mother and I, we were made to feel at ease and arranged to pay a visit to the home. I personally came away elated in
that we had found the perfect place for my mother to see out her days nestled in the beautiful Oxted Surrey Hills area is this charming property that has 13 residents which means all the carers, from the second in command to the most amazing cook, all have a care of duty. You only have to visit to see for yourself. My mother was admitted to Wolfe's house in November, as I write we are nine days away from Christmas and I have to say every step of the way she has been cared for and loved. I rest at night knowing that she's in the right place. I cannot recommend Wolfe House and all their staff more, 110%! Thank you so much for your warmth and love. Kind regards.

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Review from J T (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wolfe House Care Home is friendly and welcoming to all. The care staff are supportive and help to encourage my mother to maintain her day-to-day life with dignity and respect.

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Review from A J (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Wolfe House Care Home after an extended stay in hospital. She has dementia and wasn't eating or sleeping and was extremely anxious when she first arrived. Thanks to the excellent care, patience and compassion shown by the lovely staff she settled and regained her appetite. Wolfe
House is a very small care home and so the staff can give personal attention to the residents and the manager is always available to discuss any concerns you may have and offer advice. If you are looking for a small homely care home with lovely staff able to give your loved one personal attention, I would thoroughly recommend Wolfe House.

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Review from Julie J (Daughter-in-law of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had vascular dementia, he was moved here from the hospital, in October 2021. The manager helped me fill in all the relevant paperwork. The care he received, up to the day he passed, April 2023, was so good and would recommend Wolfe House as a very friendly home from home.

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Review from Deborah C (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Wolfe House Care Home for the last few months of her life, they coped with her rapidly deteriorating health, with compassion and professionalism. The management team and every member of staff showed my mum great kindness and understanding, they were extremely supportive of
me during this short but difficult period and I will never be able to thank them enough.
I spent quite a bit of time at the home at different times of the day, it was always clean and calm, call bells were answered quickly and all residents were treated with respect, dignity, patience and good humour. It is a lovely comfortable, home-from-home environment and being a small team, I felt there was continuity of care which meant I could rest easy knowing my mum was safe and well cared for, I would highly recommend Wolfe House.

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Review from Lorraine A (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and moved into Wolfe House last August. I have been so impressed by the home and all the staff, which has made the transition so much easier for us all. The manager leads by example and is always there to give good advice. The care team have such a lovely way with the residents and
I’ve witnessed many kind moments of a stroke of the cheek or a hand being held. As soon as you walk in you feel calm in the knowledge that your loved one is being looked after in such a positive way. Mum always says how lovely the food is too. There is also regular entertainment and activities. I really can’t thank them enough.

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Review from Theresa H (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by a wonderful team, who showed the kind of respect and care we would all like to receive if we find ourselves in need of residential care. The manager really gets involved and puts herself out to secure the best possible care needed. My mum felt happy and contented, even though
she suffered with some dementia she genuinely couldn’t have been in a better place. Covid rules were adhered to, but visiting was always implemented with sensitivity and always with Mum's well-being at heart. I can’t thank everyone enough for making my mum feel like the special lady that she was.

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Review from S C (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I choose Wolfe House Care Home for my dad because it is a small, quiet, family-run home without the presence of the big named establishment. He always says "they take good care of me here" and my dad looks 10 years younger since he moved in. He seems happy which make me happy.

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Review from J W (Next of Kin) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been here since lockdown having no longer to be able to return to her own home. Social services found Wolfe House which I visited beforehand everyone was friendly and could see everyone was looked after and happy. Kept up to date with changes in care and Covid-19 updates via email.

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Review from I B (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Wolfe House in December 2019 and prior to her moving in they redecorated her room in quick time. The level of care and compassion of staff is excellent and the management team run it so well. The preparations they made during Covid-19 Pandemic, sourcing their own PPE locking down early
ensured the residents were well protected and no cases reported. The entertainment and stimulus they provide are very good and the residents and mum look happy when we visit.

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Review from Di P (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father became a resident at Wolfe House late in the autumn of 2019. Right from the start of his stay we knew we had chosen the right place for him, he was extremely well cared for. The room we chose was perfect for him and kept clean and tidy at all times. The staff were all very friendly and
caring and showed great sensitivity while looking after dad. We had no hesitation in discussing any matters that were concerning us and they acted promptly to accommodate his needs as they changed. Unfortunately, dad enjoyed a very short stay at Wolfe House and after a very short stay in hospital he died. I cannot recommend Wolfe House highly enough. Dad had lived a very independent life well into his 90's, and we were worried about how he would 'take to' residential care, we needn't have worried in his case!! I would thoroughly recommend this excellent home - as that is it what it was to dad for his final few months.

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Review from Shirley P (Niece of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was a resident at Wolfe House for nearly three years until she passed away. We have nothing but good words to say about this care home, the staff have been so kind, caring and professional. We visited four or five times a week and always found a calm, organised home regardless of what time we
arrived. The food was excellent and the alterations to the building have made a tremendous improvement. The staff are very approachable and always willing to discuss any concerns and suggestions. They also have a website where it is nice to see photos of the residents joining in the entertainment.

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Review from L C (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Wolfe House in February this year. He has settled very well and eats and sleeps well. He has Alzheimer's with a particularly bad short term memory. In spite of this, my sister and I believe he is generally happy. The staff tell us he joins in the activities and I have joined
in with him. Everyone seems caring and helpful to the residents. We like to fact it is a small home and I'm glad we chose this one. The rooms are very nice and kept clean.

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Review from Bryn R (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother receives at Wolfe House. Friendly staff and clean, tidy home.

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Review from Andrew C (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is clean and staff are friendly with a welcoming smile. Residents appear content and comfortable in their surroundings.

Reply from Ajay Randerwala, Proprietor at Wolfe House Care Home

Thank you for taking the time to review the home. We notice many of the areas under review have been marked as satisfactory. As you may be aware we strive to meet the highest standards at the home. We would welcome a one to one meeting to explore ways in which we may be able to improve standards, should you feel this may be helpful please contact the manager and we will make ourselves available to have a chat.


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Review from David P (Husband of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident at Wolfe House Care Home for over 3 years now and has settled in as part of the small friendly 'happy family'.
She receives excellent care from kind, polite, friendly, hardworking staff who listen and act if there is a problem.
The care home has greatly improved with the
building extension now, almost, completed with modern facilities. I would not wish my wife to be moved as she is happy and that says it all for me!
Criticism. It would be nice if caring staff did not keep changing (it must confuse residents).

Reply from Ajay Randerwala, Proprietor at Wolfe House Care Home

Thank you for your kind review.


Whilst we make every effort to retain staff where possible, sometimes we do let staff go if standards are not met or on other occasions staff move on for reasons outside of our control.


As we explained at our recent residents' families meeting, we have been able to retain our core staff for many years now. We believe they are some of the most qualified staff in the area and we are very proud of the team the manager has nurtured and built over the years at the home.


We are always seeking to add suitably qualified, experienced and committed staff to the team to help meet the high standards we expect at the home.


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Review from Anne B (Sister of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved into Wolfe House almost two years ago and has received excellent care from patient and understanding staff.

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Review from A B (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chose this home for mum as it has a small number of residents, it's in a nice setting with a good outlook and feels very homely, as opposed to clinical. Mum has been happy here and the staff are very good. It is currently undergoing refurbishment which will hopefully be concluded soon.

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Review from Cynthia B (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care. Staff are good to me, always helpful.

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Current Review Score: 9.1 (9.127)

Overview of Review Score

The Review Score of 9.1 (9.127) out of 10 for Wolfe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for Wolfe House Care Home is calculated as follows: ( (40 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Wolfe House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Wolfe House Care Home

What types of Care is Wolfe House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wolfe House Care Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Wolfe House Care Home have?

There are 16 Single Rooms.

What are the Facilities & Services at Wolfe House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wolfe House Care Home to the centre of Oxted?

1.4 mile(s) as the crow flies, distance by road may be significantly further.