Review from Cynthea May C (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

I like all things. All staff are good. I feel like I am living in my own home.

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Review from Janet S (Sister-in-law of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience

My sister-in-law has been resident at Wolfe House for 21 months. Moving to a care home is a massive decision, but I feel we made the correct choice. When I visit, regardless of the time of day, staff are always welcoming and although my sister-in-law suffers with dementia, they always include her in

any conversation and ask her opinion. Wolfe House has been through a huge improvement plan and this has been carried out with the utmost consideration to the residents, consequently, my sister-in-law now has an ensuite room. The lounge is now light and bright with lovely views over the North Downs. Staff are friendly and polite and good is excellent, nothing is too much trouble. Recommend as a home from home residency.

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Review from Michelle M (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience

Friendly and welcoming at all times of the day.
Always available to answer questions.
Recent high turnover of staff.
Recent building work has improved the home environment but has made the rest look tired.

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Review from Clive H (Son of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience

My observation of Wolfe House Care Home is that it offers a home-from-home experience. It feels like someone's home or small hotel, rather than an institution.
I always visit unannounced & each time have found staff members welcoming & my mother to be both cared for & contented. All the staff I have

met are both professional & helpful. If I had to, I feel I could live there.

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Review from Kathryn A (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience

We could not have wished for a nicer home for our mums. All the carers are so friendly and helpful. A genuine wish to see the residents are happy and attention to their needs. It has only been a month since mum arrived, but already she is settling in. Wolfe House is well run with a calm and relaxed

atmosphere. All visitors have a warm welcome when they visit.

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Review from Alan C (Son of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience

I think that because this care home is small, it has the atmosphere of a house rather than an institution. I feel that it is ideal for my mum.
The rooms are always very clean and the staff are welcoming and helpful.

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Review from Sue S (Daughter of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience

As I only visit monthly, it is difficult to comment on her welfare. Her dementia progresses so so does here confusion.. and consequently behaviour on occasions.
However, when I phone in for updates the staff are always very helpful in what they say about mum. As you would expect Wolfe House is always

clean and welcoming. After two years the other residents know me.

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Review from Ann T (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience

My mother has always been very happy and settled in this care home. She has been at Wolfe House for three years. The staff are friendly and professional. the food is very good and it is pleasing to see that there are many activities during the day to keep mother stimulated. I would recommend this care

home.

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Review from Richard B (Friend of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience

A welcoming establishment and always helpful. Facilities rather cramped but they manage to use the small space well. Midday meal time is a very unusually early time which can make visits a little difficult. Visiting car space can be difficult and backing out can be dangerous.

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Review from Linda S (Daughter of Resident) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience

Whenever I visit Wolfe House to see mum the staff are always welcoming and friendly. They answer any questions I may have. They offer us an additional room (conservatory) to have a private meeting if we want but we are happy to sit at the table. There are always members of staff around which is important.

I like Wolfe House because it only has around twelve residents. T o me this is very important as the staff can have a food relationship with their residents and will be able to monitor their wellbeing closely.

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Review from Patricia H (Daughter of Resident) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience

My mother became a resident during the summer. I am delighted with the quality of care. They have managed her dementia extremely well and she is very happy. The team are all excellent and extremely well managed. The house is always very clean and feels like a comfortable home for the residents. I feel

confident and reassured than my mother is being well cared for.

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Wolfe House Care Home

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