What types of Care is Nower House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nower House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Nower House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nower House to the centre of Dorking?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Nower House care home, Coldharbour Lane, Dorking, Surrey RH4 3BL

Review from Louise C (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience

We have been extremely happy with the care and support our mum has received at Nower. The carers are all so kind and personable, they genuinely care. Everyone has always been approachable. The food is lovely as well! Thank you

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks so much for taking the time to share your kind words - the whole team at Nower House will be really pleased to read that you are happy with our home. All the best from all at Abbeyfield Wey Valley Society.

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Review from Susan L (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience

My mother moved into Nower House after living independently in a small Dorset town until she was 90 years old. She was nervous about leaving her home but recognised she needed more support and to be closer to her family. A few months on she is really settled. Nower House staff have all been absolutely

excellent and support Mum to be independent while assisting her when needed. The food is excellent and she now enjoys the company of other residents throughout the day. Thank you Nower House for all your excellent work.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for taking the time to pass on your kind comments - we are so pleased to hear that your mum is enjoying her new home. Best wishes from all the team at Nower House.

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Review from Marilyn W (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience

We have had outstanding support from the managers of the trust regarding my mother’s transition from her home to Nower House. The staff have been so welcoming and caring and my mother has settled in very quickly. She has a lovely room overlooking the hills of Dorking which is light, spacious and comfortable.

My mother needs quite a lot of care at the moment and the staff have been very encouraging, kind and patient. The food is excellent and my mother really enjoys it, she is getting stronger by the day! Thank you Nower House for taking away all the worries of the past months.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for your kind comments - it is a pleasure having your Mum as part of our community and good to see she is settling in well and improving daily. Best wishes from all at Nower House.

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Review from Jacqueline C (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience

I have nothing but total admiration for the care that this home and its staff provide for the residents. From the very top of the management to the lovely ladies and men who clean, provide food, provide a smile or just help the home do what it does to make the lives of the residents as happy and comfortable

and ‘as home’ as they can. My mother lived here for 6 years, she was happy and at home. Every time I visited, the staff, no matter what their role, were courteous and friendly, they loved my mum. It was a joy to visit. I left every time knowing she was safe, well looked after, well fed, and in a happy place.
She died peacefully in the home in February 2024.
There is nothing more I could have asked for.
It was her choice to go into a care home, I am so happy we found a place for her at Nower House.
I thank you all, you were the best.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you so much for taking the time to pass on your kind comments - it is lovely to know that your mum was so happy with us and we have passed on your feedback to the whole team. As you know, they all work so hard to help ensure our Nower House community is a safe, enjoyable and friendly one and it means a lot to them when they hear they have made a real positive difference, not only to our residents, but also their loved ones too..Wishing you and your family all our very best wishes from all of us at Nower House and Abbeyfield Wey Valley Society.

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Review from Lorraine H (Private Carer of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience

I cannot recommend the duty manager highly enough. She went above and beyond to accommodate every need. The home assessment was thorough and carried out promptly. She was compassionate kind and thoughtful at all times. On admission, two staff members in particular made the admissions and transition

as pleasant as possible. If you’re looking for a private home that really does care, then this is the one for you.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you so much for your kind review - We will pass your positive feedback to everyone involved - they work so hard to ensure the admission process is as smooth as possible and will be really pleased to read your positive comments. Thanks again for taking the time to pass them on.

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Review from Alan T (Respite Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience

Excellent carers, nurses, staff and management.

The food was good with a selection, and chef was able to prepare meals for this usually vegetarian.

There was a wide range of activities with choirs, singers, dancing, bazaar. Christmas Party and outings including wheelchair users.

Everyone was

welcome to join in activities. In the two weeks that I was there I participated in Yoga, Tai Chi and dancing. This was good to keep me moving approaching 90.

The communal areas were spacious with dining room, 3 sitting rooms, conservatory, and an outside area that would be good in better weather conditions.

Should I have a need to go into a Care Home this is the one I would like to go to.

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks very much for taking the time to share your comments - Lisa and the team will be pleased to hear you enjoyed your respite stay with us.

Best wishes for the New Year from all of us at Abbeyfield Wey Valley Society.

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Review from Gabi S (Niece of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience

My Aunt arrived in mid-October after a couple of falls at her home and in a fairly stressed state. She received a lovely welcome, she has been looked after brilliantly and is recovering well and getting stronger by the day.
She only considered Nower House as she used to regularly visit a family friend

a number of years previously, on arrival she was pleased to recognise and be recognised by a number of the staff who still work there.
Nothing is too much bother for them, we are very happy that our Aunt has agreed to stay full-time and is no longer on her own.
Thank you and keep up the great work you do!

Reply from Iain Looms, AWVS Central Office at Nower House

Many thanks for passing on your thoughts about our Nower House care home.
We are very proud of the transformation in the home since Abbeyfield Wey Valley Society took over operation earlier this year - this has led to us being awarded a Good rating by the CQC, with some great comments in the report noted by the inspector. It is great to have all the fantastic care teams who have been at the home for many years join us on our journey as we continue to move the lovely home forward - our manager will be sure to pass on your kind comments to all the team and they will undoubtedly be so pleased to hear your Aunt has settled in so well and is getting stronger.
All the very best from everyone at Nower House and the Abbeyfield Wey Valley Society.

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Review from Jacqui G (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

I had to organise two weeks urgent respite care for my mother who is physically frail as my father was admitted to hospital. Sadly for us he passed away but I was so glad that Mum was being cared for so tenderly at Nower Care when this happened. It was such a difficult time for us all but the wonderful

carers made sure mum was attended to at all times. She is now home with a live-in carer but I know that in the future if this situation should change and her health declines there is nowhere I would rather she be moved to.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for taking the time to pass on your comments at this time. We are pleased that we managed to help you and your mother in such difficult circumstances.
Very best wishes to you and the rest of your family from all of us at Nower House and AWVS.

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Review from J R (Son of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience

My mother began her stay at Nower House on a respite care basis and she has remained there since. Mum's arrival at Nower House was at a time when the management was being taken over by Abbeyfield. I noticed that the motto under Abbeyfield's logo read: 'Making time for older people' and this is exactly

what the staff and management do at Nower House. The level of professionalism, care and compassion is special. Equally and importantly, the staff are very practical and seem well trained in being sensitive to the individual needs of residents, with a high regard for their dignity and genuine efforts to understand what it is like to be a person of advanced years, relying very much on the help of others. Good food is served in a very pleasant dining room and various talented visiting entertainers are arranged from time to time, as well as occasional outings for those who are able to join them. My experience of Mum staying at Nower House has been very positive.

Reply from Iain Looms, Marketing Manager at Nower House

It is great to hear that your mum is enjoying a positive experience in her new home, it is a pleasure to have her as part of our community.
Thank you for taking the time to pass on your comments.
All the best from the manager and all at Nower House.

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Review from D W (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience

My mum is a resident at Nower House; she moved here in June 2021. She has a lovely room with great views and a little patio.
We are very happy with the personal care and emotional support Mum has received over the past two years. This level of care for the residents was maintained during challenging

Covid times and is down to the fantastic staff.
Housekeeping is excellent, the home is kept very clean, laundry is processed quickly, food is good, and activities and outings are available.
The staff make this home - they are caring, cheerful, friendly, hard-working, helpful and approachable. Thank you.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for taking the time to pass on your comments - the manager and her team at Nower House will be very pleased to hear you are happy with the care and support your Mum receives.
It is a pleasure to have her as part of the community.
Best wishes from all.

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Review from I C (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience

My mother came to Nower House after a long stay in hospital following a fall at home. It was a difficult decision to make, but the most important aspect for us was her safety; we no longer felt she was safe at home on her own. Any concerns we had about her moving into care were dispelled quickly by

the staff at Nower; they are friendly, attentive and caring. Within a very short space of time, they all knew Mum’s name. There was a wonderful entertainer in full flow the day we arrived and that made settling in very easy. Regular activities and entertainment activities are booked by Nower and there are regular trips out throughout the summer months, which Mum really enjoys. Mum has done more in the three months she has been at Nower then she probably did in the last three years at home! Regular weekly visits by a local GP to Nower House mean residents are also well-supported, medically. Knowing that Mum is safe and happy is the most important thing to us; at Nower we know she is.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for taking the time for passing on your kind comments. Lisa and her team will be extremely happy to read that you are confident that Mum is both safe and happy in her new home. It is a pleasure having her as part of the Nower House community.
Best wishes, All at AWVS.

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Review from Michele B (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience

My mum had to enter The Nower in April, which I found very difficult, however, what a wonderful caring home it is. Mum has settled well, all due to the help of all who work there. It is a happy place with lots provided for all. Outings, singers, artists, hairdresser etc. The chef is amazing, the meals

are great and homemade cakes to scoff. All those there have made the transition for Mum and myself so much easier. A big thank you to all.

Reply from Iain Looms, AWVS Central Office at Nower House

We are all so pleased that your Mum has settled into her new home so well and is enjoying all the facilities on offer.
Thank you for taking the time to pass on your kind words.
All the best from everyone at AWVS.

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Review from Linda G (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My Mum was a resident at Nower Care for 3 years prior to her death in May 2022. The care home and the staff were magnificent. Always patient and understanding in their care for Mum from the moment she arrived in May 2019 until the end of her life; always with loving kindness and preserving Mum’s dignity

and comfort. Thank you to all the staff.

Reply from Pramod Bucktowar, Home Manager at Nower House

Thank you for the kind words and the nice review which I will share with the team. Best wishes.

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Review from Caroline C (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

My mother, aged 94, needed a place to stay for 4 days while she had building works done on her house. Nower Care took her in at short notice, this is her second stay, the last one being a couple of years ago. The staff are very friendly and caring, many of them are still there and remembered my mum.

Her room was clean and comfortable. She enjoyed her stay, I would definitely recommend it.

Reply from Pramod Bucktowar, Home Manager at Nower House

Thank you Caroline for your kind review. Much appreciated.

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Review from Ann J (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

Whenever I have visited Nower Care for over three years, there were always activities going on for the residents. The home was spotlessly clean, the staff were very friendly and my friend was really happy there. She was kept clean and well dressed and often told me how nice the food was and that she

was in the best place. I would like to thank all the staff at Nower Care for all they did in looking after my best friend. Thank you very much.

Reply from Pramod Bucktowar, Home Manager at Nower House

Thank you very much for your kind review. I will pass on your kind comments to the team. Much appreciated.

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Review from James T (Nephew of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience

My uncle has received wonderful and loving care at Nower Care. We have been able to visit him in the visitation pod to ensure safety in the pandemic.
Nower care has welcomed my uncle into it;'s family, he couldn't be happier. The staff are kind, respectful, and show empathy while ensuring he is cared

for in the manner of his choosing. The manager is a blessing.

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Review from J S (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience

My mother chose to move to Nower Care from her own home when she needed more care and companionship and felt too anxious to remain at home alone. From the start, I was confident that she would be well looked after and, throughout her stay, I was nothing but pleased with the care she received. The staff

were always kind, attentive and thoughtful, anticipating small but important things such as the need for her spectacles to be cleaned. I wholeheartedly recommend Nower Care.

Reply from Sharne Duck, Home Manager at Nower House

Thank you so much for your lovely review, both the staff and myself are working hard to make sure that we create a homely environment for all who live here. Thank you for taking the time to recommend us.

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Review from T H (Respite Resident) assisted by family/friend published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience

I had a respite stay after being in the hospital. I was welcomed and made to feel safe.
The staff were all brilliant. The food was all freshly made so there was a lot of choices and it tasted wonderful.

Reply from Sharne Duck, Home Manager at Nower House

Thank you for this lovely review. Things have been difficult for everyone during this pandemic, but we strive to do our very best for everyone who lives with us.

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Review from M D (Friend of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience

Nower Care is a wonderful place. The staff know the residents so well, it really is like family. No agency staff and the permanent staff have all been there for many years which is so important.

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Review from Sue G (Daughter of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Mum moved to Nower Care a year and a half ago, and she has never looked back. She is no longer lonely, worried, scared, stressed; all the things that she felt before she moved. The staff are all so kind, friendly, polite and they really helped her settle in. There are always activities going on which

also include outings, Mum has been to the ballet, out for lunch, trips to garden centres for a coffee, but she also loves the knitting club and Art Club etc. Mum is always happy when I visit her, she loves her room which is really nice, she has her own things, pictures etc. During the shut down it has been brilliant being able to send her videocall/text messages, and getting lovely messages back, a massive thank you to all the staff.

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