Wray Park Care Home

55 Alma Road, Reigate RH2 0DN
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9.5 28 Reviews
  • Wray Park Care Home, Reigate
Wray Park Care Home is located in a secluded residential area, close to woodland and Reigate Hill.

Within a tranquil and comfortable atmosphere carers look to maintain high standards, with a personalised approach that support personal choice.

Areas of expertise include dementia and sensory impairments, while the home is also ideal for adults with a physical disability. Short and long-term requirements are welcome.

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Care Provided by Wray Park Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Elliott (Director)
  • Admission Criteria
    • NHS Referrals, Private Referrals, Hospital admissions
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 4

Funding & Fees Guide for Wray Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,700
    • Self-Funded Residential Dementia Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500

  • All fees include food and laundry, chiropody, hairdressing and opticians are charged separately.
  • (these prices are only a guideline, please contact Wray Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to Relatives/Visitors 24/7.


  • Parking

  • The home has parking available for Relatives and Visitors.


Wray Park Care Home Reviews (28)

Total of 28, showing 1-20
9.5

Wray Park Care Home has a Review Score of 9.5 (9.523) out of 10, based on 9 reviews in the last 2 years. Over all time Wray Park Care Home has 28 reviews.

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Review from C P (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home.
My mother has been happy there since September 2023.
The staff are wonderful, patient, and caring.
The manager is excellent, enthusiastic, and truly cares about the residents. Activities are arranged daily.
I always feel welcome when I visit.
Spotless and welcoming environment.

Reply from Gillian Mayhew De Lima, Activities Coordinator/Client Liaison Manager at Wray Park Care Home

Thank you so much for the lovely review. We all really spending time with your Mum and she enjoys the trips out too.


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Review from Julie S (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially my father's behaviour was challenging due to his dementia, but staff made every effort to help him adjust to his new surroundings and help him settle and feel at home. When he was settled after a week or two he was included in activities in the day room and had support from therapists and
referrals to specialist teams when needed. When asked about his experience of his care, my father said that the staff were always kind, polite and he felt he was looked after well. This was also our experience as a family.

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Review from H L (Sister of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very kind and helpful.

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Review from C E (Husband of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Wray Park Care Home for two months suffering from Vascular Dementia. All the staff are very caring, food is very good. Her room is well-maintained. A relaxed atmosphere and well-run care home dealing with approximately 20 residents of mainly dementia. I am very happy with the care
provided for my wife.

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Review from Ian T (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally find all the staff at Wray Park Care Home very helpful and my mother is also very thankful for all their assistance. My mother’s mobility is not very good and she is often in pain but the care that she receives is very much appreciated and although unable to leave her room she is involved
with the events as much as possible

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Review from Phil R (Husband of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy at Parkhall, she enjoyed the coffee morning in early May as did our relatives that kindly turned up, the staff are wonderful and do a very difficult job at times, a big thanks to you all regards.

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Review from Claire J (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Wray Park Care home my mum is well cared for. When I have dropped in unannounced, I have never seen anything to suggest otherwise. She is always clean and tidy and so I get the impression that hygiene standards are at a good level. There is never any unpleasant smell in the home. I am happy for my
mum to be here and feel reassured that the staff take a kind approach. I have never heard anyone lose their patience or behave in any way to suggest a lack of understanding.
The people who care for my mum are a great bunch of unsung heroes who work really hard and deserve praise for keeping going through the pandemic and beyond. They turn up every day to provide excellent care for our older generation - not an easy job. Thank you!

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Review from D R (Brother of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Wray Park Care Home since 2018 and has dementia. The staff are kind and caring and catered well with the early troublesome behaviour of my sister, and continue to look after her ongoing special needs. They let me know when anything happens to her as I cannot visit very often, living
100 miles away. I have confidence in the care my sister receives. Wray Park is a small home so all staff know all the residents.

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Review from Mary F (Sister of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely well managed home with very good staff who are both caring and helpful to the residents. The home is clean and friendly with lovely grounds, which are often used to entertain in the nice weather.

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Review from M Q (Relative of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mum when we came over from Australia. We were really impressed with the level of care, staff interaction, cleanliness and overall positive vibe at the home. The building is of a high quality/standard and the gardens are very well maintained. With so many activities and outings, the residents
appeared happy and engaged. Mum has settled quickly and all of the staff interact well with her. The good leadership of the team shows in their actions.

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Review from Becky W (Niece of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home, smells clean, very caring staff, they look after my auntie in a refreshing, caring way. We visited on her birthday, loved the balloons, banners and the cake too. Thank you to everybody.

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Review from B M (Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wray park is one of the best care homes in Reigate . All the staff are very kind and they look after the residents very well. My friend resident always look happy and he is satisfied with the food provided to him .

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Review from Paul C (Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay at the home.

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Review from Boby L (Friend of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of my family friends has been in Wray Park since 2020. I have been meeting him since then. Previously he was a resident of other care homes and shifted to Wray Park in 2020. Wray Park Care Home is an amazing place for the residents who are in need of care for their daily routine. First of all, I
would like to give a big thanks to the Home Manager, she is well experienced and a very caring manager. She is emotional and provides good care to my friend. All the staff members are excellent and provide the utmost care to my friend. I have seen the compassion and love towards the residents of Wray Park, particularly from the Home Manager, she is so polite and responsible. A manager who is fulfilling all the needs of the residents. I can say this is the best place for a person who needs homely care and he/she will enjoy the place with utmost care. Once again thanks to the home manager and her team for providing support and care to my friend.

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Review from C G (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say a big thank you to all the team at Wray Park for taking great care of my father who has Alzheimer’s and dementia for his two-month stay.
We did not choose Wray Park by choice this was through the system after a stay at the hospital after breaking his collar bone.
When he left the
hospital my dad was underweight and had lost more communication skills. We were very anxious that my father was at Wray Park initially as it’s quite a journey for our family and out of the borough.
Within weeks they had fattened him up, improved his coordination skills, speech and even got him walking again!
We really can’t thank you enough. 5 stars all round.

Reply from Gillian Mayhew, Client Liaison/Activities Manager at Wray Park Care Home

On behalf of all the staff at Wray Park Care Home, thank you for your lovely words and glowing review. It was an absolute pleasure to look after your father, he was a true gentleman and we send him and all your family our best wishes.


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Review from Sue K (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not commented on food or activities as I have not witnessed these. Mum seems happy here and is always clean and tidy, my only negative is her nails are always dirty.

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Review from Julie R (Sister-in-law of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and considerate. They do what they can in difficult circumstances - dealing with dementia clients. The food is good. Clothes sometimes get lost.

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Review from M M (Resident) assisted by family/friend published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She feels feel happy and relaxed here. It feels like home and she is happy to stay here. The meals are always good. The staff are so very kind and helpful.

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Review from M H (Resident) assisted by family/friend published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a lovely and friendly place to live. I have a pretty and comfortable room. The food is good with plenty of variety, The staff are so kind.

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Review from Carlos A (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first became a resident in 2016, so I feel I have extensive experience of Wray Park as an operational care service, the team and management. I can say, without a shadow of a doubt, my mother received the very best possible care from the most caring and professional team. As I live across the
country, my visits were not as frequent as I would wish (even before the current restrictions due to COVID), but whenever I turned up un-announced, it was clear that she had been well cared for. She was always well presented, and as happy as her condition would allow her to be. We are all too aware of how challenging it is to care for individuals who are not fully aware of their own condition, but the team at Wray Park have found a way to provide the right care and maintain the protection that is vital for their well being. If I had to make the choice again, I would not hesitate in choosing Wray Park.

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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Wray Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Wray Park Care Home is calculated as follows: ( (70 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Wray Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Gillian Mayhew de Lima

Job Title: Client Liaison/Activities Manager

Joined: 2017

I have worked here for 8 years and absolutely love my job and enjoy spending time with the Residents and making them smile. I wanted a career change and found the perfect job.


Frequently Asked Questions about Wray Park Care Home

What types of Care is Wray Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wray Park Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wray Park Care Home have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Wray Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wray Park Care Home to the centre of Reigate?

0.8 mile(s) as the crow flies, distance by road may be significantly further.