Wray Park Care Home

55 Alma Road, Reigate RH2 0DN
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9.5 28 Reviews
  • Wray Park Care Home, Reigate
Wray Park Care Home is located in a secluded residential area, close to woodland and Reigate Hill.

Within a tranquil and comfortable atmosphere carers look to maintain high standards, with a personalised approach that support personal choice.

Areas of expertise include dementia and sensory impairments, while the home is also ideal for adults with a physical disability. Short and long-term requirements are welcome.

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Care Provided by Wray Park Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Elliott (Director)
  • Admission Criteria
    • NHS Referrals, Private Referrals, Hospital admissions
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 4

Funding & Fees Guide for Wray Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,700
    • Self-Funded Residential Dementia Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500

  • All fees include food and laundry, chiropody, hairdressing and opticians are charged separately.
  • (these prices are only a guideline, please contact Wray Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to Relatives/Visitors 24/7.


  • Parking

  • The home has parking available for Relatives and Visitors.


Wray Park Care Home Reviews (28)

Total of 28, showing 21-28
9.5

Wray Park Care Home has a Review Score of 9.5 (9.523) out of 10, based on 9 reviews in the last 2 years. Over all time Wray Park Care Home has 28 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Michele M (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed at Wray Park care home for 4 weeks after leaving hospital. She has heart failure, was exhausted and very unwell. All the staff were very welcoming to her and couldn't do enough to help her. The staff are all excellent, extremely caring. We are so thankful for all their efforts.

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Review from Debbie D (Daughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident here for 4 years prior to her recent death.
I cannot speak highly enough of the care and support mum received in her time at the home. The staff are wonderful, dedicated, supportive, affectionate and there is a lovely atmosphere.
All are treated with dignity and respect.
In
her final days, mum was cared for amazingly. My brother and myself spent 4 days living with her in her room, and all at Wray Park were very caring and supportive of us too. Rooms were made available for our use if we wished to use them, and we were provided with food and drinks. They couldn't have done more to support us and mum. Mum passed peacefully with us present, feeling comfortable, secure and loved. Just what we wished for her.
I would not hesitate to recommend Wray Park to anyone looking for a comfortable, safe and caring home for their vulnerable relative. The staff feel like family to the residents and their relatives.

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Review from Gayle S (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so well cared for here. After previous home she was in, it was a worry for us. Thankfully all our worries just fell away within a few weeks. The staff are amazing, so caring and patient. The effort put in for special occasions is fantastic and the welcome always friendly with tea offered immediately
and the food is very good. Mum looks happy and healthy. I couldn't fault them in any way. So grateful.

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Review from H P (Wife of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my husband had to spend 4 and a half weeks in hospital with an infected pressure sore on his foot, his previous care home refused to have him back after discharge from hospital. After a search locally, we found Wray Park who were very reassuring about the care they could offer. He is only 69 but
is suffering from semantic dementia and is now doubly incontinent. Wray Park have been so caring and cater for all his physical needs, nothing is too much trouble. He is freshly shaved/showered and smartly dressed (and changed when necessary) every day. I am very happy he is in the right place.

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Review from P D (Wife of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found nursing care excellent, also attention to comfort and cleanliness. Staff very friendly and caring.

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Review from Yvonne R (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Wray Park in September 2018 after spending several weeks in hospital and being turned down by many care home providers. Myself and my sister viewed Wray Park and were very impressed by the staff and their values, the transition to the home from hospital was very swift which
was good for Dad as he has dementia and at that time was very confused. The staff and manager were very helpful. They have an open door policy which is good for us as we work shifts. We visit Dad weekly and we are always made to feel very welcome. They keep us informed of Dad's health etc at all times. Dad always looks amazing and we have no concerns with Dad's care in Wray Park. Can't thank them enough.

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Review from J M (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for some three years. We are very happy with the care she is given, the staff are friendly, efficient and unfailingly kind. We feel lucky to have found such a good home.

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Review from G P (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The front line care staff are amazing.

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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Wray Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Wray Park Care Home is calculated as follows: ( (70 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Wray Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Gillian Mayhew de Lima

Job Title: Client Liaison/Activities Manager

Joined: 2017

I have worked here for 8 years and absolutely love my job and enjoy spending time with the Residents and making them smile. I wanted a career change and found the perfect job.