Abbey House Residential Care Home

20/22 Albert Road, Bexhill-on-Sea TN40 1DG
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8.8 13 Reviews
  • Abbey House Residential Care Home, Bexhill-on-Sea
Abbey House is a traditional residential care home catering for older residents who need assistance with day to day living. The staff teams can help with self-care and mobility and facilitate residents in visiting the local attractions Bexhill has to offer, such as museums and cafes.

Abbey House is a large detached house decorated and furnished to a high standard. It provides spacious communal areas, comfortable living space and 23 individually styled bedrooms. It is a period property with plenty of character and charm. Communal space at the home includes a large lounge, leading onto the dining room and private garden. The garden is lovely in summer and a popular area in which to relax.

All communal areas of the house and garden are accessible either via the passenger lift or gentle ramps. The bedrooms have en-suite toilet and washing facilities – there are also two assisted bathrooms and one shower room.

All bedrooms have a 24-hour call bell installed for added peace of mind. Meals from the extensive menus are high quality, varied and nutritious. Hot and cold food and beverages are available throughout the day.

All services are personalised and Abbey House welcomes both private and socially-funded clients.

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Care Provided by Abbey House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Rumble (Manager)
  • Admission Criteria
    • Private /NHS / Social Care referrals accepted
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Abbey House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,186 – £1,186
    • Self-Funded Residential Dementia Care £1,186 – £1,186
    • RESPITE Self-Funded Residential Care £1,186 – £1,186
    • RESPITE Self-Funded Residential Dementia Care £1,186 – £1,186

  • This is the Self Funded rate, we do accept funded clients with client contribution top up
  • (these prices are only a guideline, please contact Abbey House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any reasonable time.


  • Parking

  • There is on street parking in Albert Road and the De La Warr Pavilion car park is located at the end of the street, with reasonable parking charges.


Abbey House Residential Care Home Reviews (13)

8.8

Abbey House Residential Care Home has a Review Score of 8.8 (8.822) out of 10, based on 5 reviews in the last 2 years. Over all time Abbey House Residential Care Home has 13 reviews.

Overall Experience

  • 7
  • 6
  • 0
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  • 0

Date Published

13
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0
5
8

Review from D H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing, really kind and helpful. They have made my parents feel very welcome and will do anything they can to help. They are very thorough and organised taking a lot of worry away from me. Communication is excellent. They are always polite and happy to help.

Reply from Jenny Miles, Owner at Abbey House Residential Care Home

Thank you so much for your review and valuable feedback. We will of course look at those areas with fewer stars!


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Review from L S (Daughter-in-law of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Abbey House for nearly 2 years now. She went in during Covid, as she had had a fall and broke her hip and arm and was then unable to return to her previous care home as she was no longer mobile. She is bedbound and has dementia, but is extremely happy at Abbey House, she
enjoys the food and loves the staff who all care for her so well and truly meet all her needs. They are amazing and always include her in lots of activities that are run in the home. They come up with so many things to make her time enjoyable. They have had coloured moving lights in her room for her to watch. She even had a pony visit her in her room at Christmas! And she loves the house cat that can often be found fast asleep on her windowsill! Abbey House is a small care home, the staff have all been there for a long time. It has a special feeling of being a big family and we are truly lucky to have found the best care home with so much love for the residents.

Reply from Jenny Miles, Owner at Abbey House Residential Care Home

Thank you for your lovely feedback and review. The staff and management do their utmost to enable our residents to lead a positive life at Abbey House.


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Review from Paula S (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We contacted Abbey House as my mum needed to go into repsite for a couple of weeks. Two of the staff came out quickly to assess my mum and then she went in for repsite within a few days. On arriving the staff were so friendly and welcoming, we had a tour of the home and Mum was shown to her room. Most
days there were some activities, sadly Mum did not feel well enough to join in but she did join in for Bingo! It is a small care home with a family feel and lovely staff.

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Review from Maureen T (Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated alright here. The staff are always helpful if I need anything. I like the food here. I am happy here, it is very friendly and welcoming.

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Review from David L (Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review from Eve B (Respite Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome. Staff are helpful and friendly. Had a problem with cold room though small plus no carpet. Food was very good but was cold most of the time.

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Review from F R (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was taken into hospital from Abbey House earlier in December. The care given by staff whilst he was ill and waiting for the ambulance was exceptional.
They showed care and concern, keeping in touch with me and talking to Dad whilst in hospital.
He is still weak but due to the wonderful
caring staff at Abbey House, is able to go back home, rather than spending more time in hospital to recover and gain his strength back.
They have installed a hospital-type bed and agreed to help mobilise him and make all the necessary referrals.
The staff at the hospital have sung their praises too as often homes refuse to take residents back, so thank you Abbey House, for your care and support for Dad.

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Review from V W (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been let down in other establishments so often, soul destroying. Finally, I am settled, happy.

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Review from Gwen S (Resident) assisted by family/friend published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Abbey House as my memory got extremely poor. I have been here for 15 months now. I feel safe and I don't get scared when I get muddled and forget things as the staff are always there to help. I love my room; it is upstairs which is good for me as I am quite fit for 89 and enjoy walking about.
The house is run like a big family which I feel very part of. I enjoy the company of all the other residents and we do get on and help each other where we can as we all have our different 'drop offs!' that come with old age. We join in the activities and we have a lovely, sheltered garden to sit and walk in. When we can go out we go to the seafront for coffee or ice cream. The thing that you never know until you get old is 'how scary life can become but by being in Abbey House I'm not scared anymore and I have been able to enjoy life again. Thank you to our manager and all her staff.

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Review from Mark H (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know this is early to write a review, but I felt I needed to put in writing how thankful I am to the management at Abbey House. Over the last few weeks, they have worked tirelessly to sort out accommodating my Mum who is ninety and has complex needs. Mum had been in hospital for a month after having
a fall in her previous care home where she lived for over 5 years and was quite mobile. Sadly, as she broke her right hip and right arm in two places, they said they couldn’t have her back as she was no longer mobile! I didn’t know where to turn and then a friend suggested Abbey House. I spoke to them and they said they were happy to speak with the hospital to see what was needed to take her. After working hard with community services, Mum is now at Abbey House and seems totally content, I have managed to see her, and she said the carers are very kind and give you chocolate biscuits! Thank you so much Abbey House, you are much appreciated.

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Review from Margaret B (Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been a very content experience.

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Review from John B (Son of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident here for several years until her death in May 2019. The care she received here was second to none and the staff always went the extra mile to make her life as happy as possible. The home managers always kept me fully informed of Mums day to day health and well being.

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Review from Hazel W (Daughter of Resident) published on 7 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was resident in this home for nearly a year and was very happy. It is just like a family home with excellent manager and carers. He died on 20th November 2015 and in his last week he was very poorly and needed a lot of looking after. The manager and her staff looked after him splendidly and
respected his dignity at all times so he was able to pass away with all possible comfort. They also treated us, his family, with respect, care and kindness. We could not have wished for a better place for my father to spend his last year in.

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Current Review Score: 8.8 (8.822)

Overview of Review Score

The Review Score of 8.8 (8.822) out of 10 for Abbey House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.322 for Abbey House Residential Care Home is calculated as follows: ( (26 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 59 Ratings = 4.322

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Abbey House Residential Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Louise

Louise Rumble

Job Title: Registered Manager

Joined: 2005

Hi my name is Louise Rumble and I am the registered manager of Abbey House. At Abbey House our aim is to provide a safe and caring home for our cleints, families and staff. Together with my team we ensure our residents are treated with kindness, dignity and respect as individuals. Without my team we could not deliver the best quality care we give. I am compassionate, caring and enjoy being a hands on manager when needed to meet the needs of our clients. I always put the needs of our clients and my staff first. I have an open door policy and am always there when needed if its by phone, knock on the door in person for all our clients, their families and my staff.


Jasmine

Jasmine James

Job Title: Assistant Manager

Joined: 2021

Hi, my name is Jasmine James and I am the Assistant Manager at Abbey House. I feel as if I am part of a great family at Abbey House.


At Abbey House, I and my team aim to provide a safe and happy home for our clients and their families. Clients are always treated with care, compassion and commitment. Abbey House is an amazing care home where clients always receive person-centred care and are always put first


Frequently Asked Questions about Abbey House Residential Care Home

What types of Care is Abbey House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey House Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbey House Residential Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Abbey House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey House Residential Care Home to the centre of Bexhill-on-Sea?

0.1 mile(s) as the crow flies, distance by road may be significantly further.