Alfriston Court Care Home

Sloe Lane, Alfriston, Polegate BN26 5UR
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9.6 77 Reviews
  • Alfriston Court Care Home, Polegate
Stunningly situated on the very edge of picturesque Alfriston where the heart of the village is only a stroll away, this exceptionally spacious Edwardian-style country house commands outstanding views across nearly three acres of beautiful lawns and gardens and of the countryside beyond.

With accommodation for both individuals and couples, Afriston Court encompasses 27 individually designed rooms, some interconnecting and two very large two-roomed suites.

Affording high-quality comfortable living with the envied standard of care that has always been provided by Chanctonbury Healthcare’s skilled professionals, Alfriston Court promises specifically designed care to facilitate a relaxing happy retirement, with the knowledge that expert and individual nursing care is available if and when it is needed in the future.

Visitors are welcome at any time and will always be made to feel truly welcome with coffee, tea and biscuits always available. Alfriston Court is an acclaimed care home with a truly respected reputation for excellence.

- Downs restaurant
- Personalised menus
- Room service
- Large individually designed rooms
- Very spacious en suites
- Assisted bathing facilities, if required
- Nutrition and hydration advice
- Social and recreational activities
- Hobbies and crafts
- Community events

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Care Provided by Alfriston Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Alfriston Care Ltd
  • Person in charge
  • Anita Message (Registered Manager)
  • Admission Criteria
    • All are welcome
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Alfriston Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400

  • Alfriston Court’s fees Nursing care start at £1400 per week depending on the room chosen and the needs of the resident. This is not inclusive of Funded Nursing Care (FNC). FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.
  • (these prices are only a guideline, please contact Alfriston Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Alfriston Court at any time and there is ample parking on-site with a dedicated visitors' car park. If wishing to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to provide entry into the home.


  • Parking

  • Alfriston Court has a free, on site visitors' car park. The car park is signposted when entering the property - it is the second right when driving up the driveway.


Alfriston Court Care Home Reviews (77)

Total of 77, showing 41-60
9.6

Alfriston Court Care Home has a Review Score of 9.6 (9.649) out of 10, based on 18 reviews in the last 2 years. Over all time Alfriston Court Care Home has 77 reviews.

Overall Experience

  • 57
  • 19
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Date Published

77
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Review from Rosemary F (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really happy with the care my mother is getting. The staff are friendly and always there to help and if there are any questions we may have, they will do their best to help. The rooms are very clean and bright and the food is good.
The residents often have entertainment and are often busy with
activities. I couldn't wish for a nicer care home for my mother.

Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Thank you for your lovely review. We shall share your kind comments with all members of the team who will be delighted.


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Review from Gary H (Son-in-law of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law [Mum] has been cared for and nursed at Alfriston Court now since May 2016. The understanding, care and support given by all staff has been completely genuine throughout that time. The consideration and friendliness by staff for Mum and her family has been openly sincere, making every
possible requirement to ensure the best arrangments are made for Mum's quality of life. The significant effort to organise the regular activities by staff for residents is very clear to see by their enjoyment and is much appreciated by all who attend. The staff were so accommodating with giving their time and helpful input for having Mum's 100th Birthday Party event at Alfriston Court for which we will be eternally grateful. It was no surprise that my own family were so pleased that our own Mother was also able to be resident at Alfriston Court for a short period before her passing. Again the staff were so naturally supportive and friendly for her and her particular needs.

Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Thank you Gary for such heartwarming comments. I know the whole team at Alfriston Court will be immensely proud to hear of your experience with us.


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Review from Jo B (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum stayed 18 days, but won’t be going back. Impressed initially by our guided tour but the day we dropped Mum off, it was a shambolic checking in process, not very welcoming. No-one was available to sign for the cash Mum took in.
When we called by phone staff couldn't transfer our call to her room
phone, instead, having to walk round to her room and present her with their phone.
The hot water in Mum’s ensuite was unreliable so she didn't shower for her entire stay. Staff finally offered an assisted shower on day 17. She asked instead for a bath. The water was cold so Mum had to go without. Coincidence that the shower was only offered the day before she was due to be collected by her family.
I complained in writing, got the usual apologetic letter with noises about reviewing processes etc, but no suggestion of any partial refund etc.
Hopefully, they have sharpened up their act since. We won’t be using them again, but at least we learnt not to be over-influenced by nice surroundings!

Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Dear Jo,


Thank you for taking the time to leave us a review. We are sorry that you did not find our service as you would have expected, and we thank you for highlighting to us the shortfalls in your Mum’s stay. Sharon the Home manager fully investigated each concern raised and we have implemented changes as a direct result.
Please accept our sincere apologies that on this occasion we did not meet the expectations from your initial visit to the home and we wish both you and your Mum the very best for the future.


Kind regards
Kate Russell


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Review from J B (Daughter-in-law of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place to live. Although mum was only resident for 9 wks every aspect of Alfriston Court was excellent. It was second to none. Thank you, everybody.

Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Thank you so much for sharing your thoughts of Alfriston Court. It is so special to share your kind words with the whole team, so thank you. Best wishes Kate Russell and all at Alfriston Court.


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Review from John L (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care in a lovely very well run home. Although my mother was only there for 9 weeks after being "fast-tracked" from hospital the care and love given by all the staff was second to none. Their consideration to family and visitors was also exceptional. I hope that I can find somewhere like this
if I ever need it!

Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Thank you for your lovely review and kind words, which will be shared with all team members. Wishing you all the best and feel free to pop on for a cup of tea if you ever wish to. Many thanks.


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Review from Christine H (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last couple of weeks at this home and I can honestly say that we couldn't have wished for more. He was totally respected and well-cared for as were we each time we visited him. All the staff were so friendly and couldn't have been more helpful. We felt as if they were almost family!
They allowed us to visit at any time and always asked us what we would like. They were always on-hand, yet totally respected our privacy.


We couldn't have wished for a better place for our dear father/husband/grandfather to spend his last days. Alfriston was a favourite place for him and my mother to visit in better days and we now have good memories of him being in that place as he peacefully left this world with his family around him, which was a huge comfort to us all.


Thank you so much, everyone, at Alfriston Court!


Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Thank you for sharing your experience with Alfriston Court. We are very privileged in our roles and it means so much to each member of the team to hear your kind words. Best wishes Kate Russell


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Review from D H (Respite Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at Alfriston Court after a hip replacement operation in April 2018.
I cannot praise too highly the staff there. Always helpful, always willing, never showing any reluctance to answer my bell 24 hours a day. They are an important assist to you and get 10/10 from me.

Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care Home

Thank you for taking the time to give us such wonderful feedback. We are so lucky to have such wonderful staff and I know Sharon and the whole team will be so pleased to see your comments and score! Best wishes.


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Review from S S (Granddaughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my nan after she was admitted to Alfriston Court and she is so happy living there.
She says that the care is fantastic and it makes me so happy to see her happy.
The manager and staff are very friendly and supportive.

Reply from Rebecca Hignett, Development Manager at Alfriston Court Care Home

Thank you for your kind words, we are so glad that your nan is settled in to the home!


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Review from L B (Niece of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is wonderfully cared for at Alfriston Court.
The staff are amazing and so helpful.
The home is always clean and beautifully tidy and the manager is always friendly and available to answer any questions.

Reply from Rebecca Hignett, Development Manager at Alfriston Court Care Home

Thank you so much for your lovely review of our home. We are so glad your aunt is happy at Alfriston Court!


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Review from R M (Sister of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well impressed with the home.
Staff very caring.
My sister always seems happy and talks highly of members of staff that care for her.
I can see how well looked after she is by her appearance and well being.
I am very grateful as a lot of pressure has been taken off me.
I can also have peace of
mind and not feel guilty about putting her in care, as I found this a very hard choice.

Reply from Rebecca Hignett, Development Manager at Alfriston Court Care Home

Thank you so much for your kind words! We are so glad your sister has settled into Alfriston Court and that you have peace of mind that she is safe with us!


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Review from J C (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with the most amazing staff. Such a loving environment and beautiful décor with outstanding views.

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Review from Angela S (Sister of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a positive welcome and willingness to work together as a team to ensure the best outcome. Staff work happily together to support each resident with their needs. It is well run by the manager who has a 'can do' attitude and a constant wish to achieve the best results at all levels.


My

brother has complex needs and requires end of life care - his partner was also nursed here and tenderly cared for in her final days (16/08/17).


Improvements are being made to give social interaction time to those confined by illness to their rooms. This is important for my brother as he gets lonely.


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Review from Hillary T (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced cancer and was unable to maintain a decent quality of life at home. He has been treated 'like royalty' at Alfriston Court and after only one week he is looking and feeling better. The staff are all absolutely lovely and they care for him on every level. The food is fantastic,
the chefs are so keen to provide for Dad's every preference. Visiting is a pleasure as we can drop in any time. Dad can have visitors for lunch and four of his nephews and nieces joined him for a lovely lunch. Two are chefs and they are very impressed.

Reply from Rebecca Hignett, Development Manager at Alfriston Court Care Home

Thank you so much for your lovely words. We are so happy your dad has settled into Alfriston. We endeavour to maintain our high standards!


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Review from Nigel D (Nephew of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit which has been most enjoyable. Excellent lunch!

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Review from Sue M (Niece of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly welcome on arrival. All care staff appeared happy and very helpful.
My uncle has only been here a short time but is very happy and realises the care here is exactly what he needs. It actually meets all his needs. Beautiful setting.

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Review from B S (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely satisfied with the super care my mother has been given in the home. She is always very content, happy and her room and always comments on how delicious the food is. We have always found the staff to be very friendly and extremely attentive.

Reply from Rebecca Hignett, Development Manager at Alfriston Court Care Home

Thank you so much for your kind words!


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Review from S F (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well in Alfriston Court. He always says how friendly and caring all the staff are.


He has a lovely room and the home is very clean and has a homely feel to it.


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Review from Vanessa H (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always cheerful and enjoys joining in the activities. Always clean in her appearance and staff are always helpful and cheerful.

Reply from Rebecca Hignett, Development Manager at Alfriston Court Care Home

Thank you so much for your lovely review, we are so glad your mum enjoys staying at our home!


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Review from R M (Respite Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very attentive and caring staff in all departments. In particular, the nursing staff who understood the unpleasantness of my surgery and were reassuring and helpful.


The home is very well run. It is currently undergoing a programme of refurbishment. E.g carpets, flooring and furnishings. This will

better enrich resident's experience.

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Review from J W (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good atmosphere and caring staff.
However, hearing aid batteries are not changed regularly and my mother then hears nothing and becomes more confused. This problem has occurred several times now and is not acceptable considering the high weekly cost.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Alfriston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Alfriston Court Care Home is calculated as follows: ( (142 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 205 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alfriston Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (3)

Anita

Anita Message

Job Title: Registered Manager

Joined: 2018

Anita Message qualified as a Registered General Nurse (RGN) in 1986 before going on to midwifery training and qualifying in 1989.


After having her own three daughters and working in a primary school for many years, specifically on a one-to-one basis with Special Education Needs children, Anita applied for the post of Nurse at Alfriston Court in 2018.


She then secured the role of Head of Care at the beginning of 2020, taking on the Registered Manager Role in 2024 following the retirement of Shirley Eyles.


Anita says: “I once heard that, if you found a job you love, then you would never have to work again. If that’s the case, I can honestly say I haven’t worked a single day since September 2018!”


“Alfriston is one of my all-time favourite villages. The setting of Alfriston Court is quite exquisite. I feel that this really is my dream job. Love every second of it.”


Adam

Adam Hards

Job Title: Head Chef

Joined: 2008

Following his initial training as a chef in a BUPA care home, Adam was headhunted by his former BUPA head chef and persuaded to join him at Alfriston Court as his second chef, having bagged the top job there when it first opened.


Adam quickly worked his way up, completing sought-after qualifications in hospitality supervision and leadership and, when Alfriston’s head chef moved on, Adam was more than able to step up. He is enormously well-liked and has a superb set of skills which keep his menus exciting, nutritious, traditional yet innovative and well-balanced.


Adam takes great pride in delivering the very best quality cuisine for Alfriston Court’s residents and has been a finalist in the Independent Care Home Caterer of the Year Awards.


“It wasn’t something I was looking for at the time, but I’m very happy I grabbed the opportunity to work at Alfriston Court. Becoming Head Chef has allowed me to develop my skills even further and I really enjoy what I do for our lovely residents.”


Vanessa

Vanessa Simmons

Job Title: Activities Co-ordinator

Joined: 2018

Vanessa (aka Nessie, pictured left) was one of the famous Butlins’ Redcoats, a title given to frontline staff at Butlins holiday camps throughout the UK with duties ranging from adults’ and children’s entertainment to stewarding.


Undergoing a tough selection process, each Redcoat has to show customer services and guest-facing skills and can also showcase their singing and dancing expertise.


Nessie stills absolutely loves singing and entertaining and puts these skills to great use for our residents here at Alfriston Court, which she joined two years ago. One of her biggest aims, she says, is to keep the residents happy and Nessie organises events to keep everyone engaged and as fit as they can be.


Sallyann is a more recent addition to the activities team, but joins us with a mass of experience. We'll update you with her background just as soon as we have it all!