We apply, on your behalf, to the NHS with a nursing assessment in order to obtain a Funded Nursing Contribution to contribute towards your nursing requirements. Should this be successful, the contribution will be retained by us for this purpose in addition to the above-mentioned fees.
Hairdressing is included in fees listed
Visiting is at anytime.
During Covid Government guidelines are being followed.
Parking available onsite.
Coast Care Centre has a Review Score of 9.5 (9.473) out of 10, based on 8 reviews in the last 2 years. Over all time Coast Care Centre has 17 reviews.
Review from Thomas E (Respite Resident) published on 28 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre
Thank you for your lovely feedback, I will ensure that I pass on your lovely feedback and kind words. Thank you.
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Review from Paula Q (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Victoria M (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre
Thank you very much for your kinds words, I will ensure this is passed on to the rest of the team.
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Review from Mark S (Son of Resident) published on 10 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre
Thank you very much for your lovely review and kind words, I will ensure that this is passed on to the rest of the team at Coast Care Centre.
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Review from Bea M (Daughter of Resident) published on 28 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre
Thank you so much for your kind words. I have passed this review on to the team at Coast Care Centre.
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Review from Sarah D (Daughter of Resident) published on 17 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
Thank you for your kind words, we will pass them on to the team at the Coast Care Centre. We are happy your father is happy and content.
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Review from Nikkie L (Daughter of Resident) published on 10 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
Thank you for your kind words, they will be passed onto the whole team.
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Review from C M (Daughter of Resident) published on 28 March 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
Thank you for your review. We are so pleased to hear that your dad is settled and happy with us.
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Review from G W (Wife of Resident) published on 16 March 2023
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
I am sorry to hear that you feel no activities are provided to your husband. At the Coast Care Centre, we have a team of four activity coordinators. I would advise you to speak with the management team to speak of any concerns that you may have.
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Review from Alan B (Friend of Resident) published on 1 February 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Diane H (Sister of Resident) published on 1 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Coast Care Centre
This is so lovely to hear Diane and I will ensure that this lovely review is passed on to the team at the Coast Care Centre.
Thank you for your kind words.
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Review from Ruth A (Mother of Resident) published on 20 August 2021
Submitted via Website •
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5.0 out of 5
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Review from Sandra W (Resident) published on 5 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Coast Care Centre
Thank you so much for your kind words. This is so lovely to hear, and I will ensure that this is passed on to the rest of the team.
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Review from Fiona D (Daughter of Resident) published on 5 August 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
Thank you for your kind words. We shall pass on your comments to the staff teams.
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Review from Harriet R (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Coast Care Centre
Thank you for your kind words, Harriet. I will ensure that I pass all your lovely words on to the rest of the team.
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Review from P R (Wife of Resident) published on 22 June 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
Thank you for your review, we will make sure the staff teams hear of your comments.
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Review from J P (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Lynda Dewhurst, Director at Coast Care Centre
Thank you for your review. We are pleased your Mum is recovering well.
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The Review Score of 9.5 (9.473) out of 10 for Coast Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.764 for Coast Care Centre is calculated as follows: ( (71 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 89 Ratings = 4.764
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.709 Points relating to the number of positive Reviews for Coast Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jan 2023
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Job Title: Owner
Joined: 2003
Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.
Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.
Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.
Job Title: Owner
Joined: 2003
Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.
Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.
Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.
Job Title: Operations Manager
Joined: 2012
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.
Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.
Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.
Job Title: Operations Manager
Joined: 2020
Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.
This approach has translated to other relationships with residents' families, health professionals and staff teams.
Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.
Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.
Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Job Title: Operations Manager
Joined: 2022
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.
Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.
Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Job Title: Manager
Joined: 2020
Tee started with Coast Care in August 2020, originally joining the company as an Admin Assistant at Coast Care Centre, before becoming then Co-Manager in June 2023.
Tee joined Coast Care Centre during the pandemic, assisting the service to successfully manage over 350 admissions and discharges within the first year.
Tee has worked in various care settings since 2004 and has lots of experience working closely with children who suffer from profound physical disabilities.
Tee’s strengths lie in her strong commercial focus, which has helped Coast Care Centre reach record income levels. Tee has also brought a wealth of knowledge in Complex Conditions, which has been a key reason why Coast Care Centre has been able to successfully complete packages for clients with complex needs.
Job Title: Manager
Joined: 2020
Louis started with Coast Care in April 2020, originally joining the company as a Care Assistant at Coast Care Centre, before becoming then Co-Manager in June 2023.
Louis joined Coast Care Centre after wanting to pursue a career in care, following helping to care for both of his grandparents and finding he had a real interest in caring for the elderly. Louis has progressed very quickly and quickly emerged as an excellent leader amongst the care team and quickly developed into the management team.
Louis strengths lie in his strong staff management skills and his ability to manage numerous responsibilities and duties. Louis is currently the Co-Manager alongside Tee Small and this has given the management team a perfect mix of skills, as well as giving the home the ability to have a manager on the care floor, supporting the care team, more often.
