All fee are subject to an initial assessment based on the residents current daily needs
Car Park at the front of the Prideaux Lodge
Prideaux Lodge has a Review Score of 9.9 (9.911) out of 10, based on 24 reviews in the last 2 years. Over all time Prideaux Lodge has 79 reviews.
Review from Beth E (Granddaughter of Resident) published on 5 March 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kind review, we are glad that you think our activities are good and the home is clean and tidy.
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Review from S J (Nephew of Resident) published on 11 February 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kind review I am glad you feel the staff work well with the residents and are very professional.
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Review from Mark S (Son of Resident) published on 3 February 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kind review. We are very glad you picked us for looking after your mum, especially after looking at other homes. We try our best to look after the families as well as the residents.
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Review from R G (Partner of Resident) published on 31 January 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you taking the time to review us thank you for your positive feedback.
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Review from J E (Son of Resident) published on 30 January 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kind review and the positive feedback you have given. We like to make the families and friends of our residents feel very welcome also when they visit
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Review from F K (Husband of Resident) published on 30 January 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kind review, it is always hard making the decision to put your love one in the care of others, we are glad that you feel the home meets your requirements for your wife.
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Review from Richard G (Son of Resident) published on 24 January 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kind review. Your mum and your family are a huge part of the home. Thank you for your continued support of the home.
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Review from Lea E (Daughter of Resident) published on 23 January 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
I am glad you feel part of our Prideaux family, thank you for your kind review and the wonderful things you have said about the home. We do like a gathering with families and friends and we are looking forward to our Valentine's event.
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Review from L A (Daughter of Resident) published on 23 January 2025
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Reply from Denise Argent, Operations Director at Prideaux Lodge
I am glad you feel that Prideaux Lodge is the right home for your mum and she has adjusted well, we pride ourselves in looking after visitors too. A nice cup of tea and a cake goes a long way. Thank you for your kind review.
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Review from Annette C (Daughter of Resident) published on 20 January 2025
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Review from Paul E (Son of Resident) published on 27 December 2024
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for all your kind words. Your mum is a delight to have here.
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Review from N P (Daughter of Resident) published on 20 December 2024
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Thank you for your kinds words about the home. I am glad you feel the home is cosy and welcoming.
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Review from D E (Daughter of Resident) published on 20 December 2024
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Reply from Denise Argent, Operations Director at Prideaux Lodge
We are glad you enjoyed our Christmas fete is was lovely to see so many families enjoying the festive activities. We raised over 200 for the residents fund which is amazing.
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Review from Michele V (Daughter of Resident) published on 16 August 2024
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Reply from Denise Argent, Operations Director at Prideaux Lodge
Your mum has had her ups and downs during the four years, she has shown resilience and she continues to amaze us all, especially with her French. We love looking after your mum, her singing brings joy to all of the team.
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Review from Nigel B (Son of Resident) published on 2 July 2024
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Reply from Denise Argent, Manager at Prideaux Lodge
Thank you for your kind review. I am glad you feel your mum was well looked after at the home. We have great chefs that produce good home-cooked food, and some amazing cakes. The staff do an amazing job looking after all the residents.
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Review from Carys R (Granddaughter of Resident) published on 1 July 2024
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Reply from Denise Argent, Manager at Prideaux Lodge
Thank you for your kind review. I am glad you feel the home was a good choice for your granny. The care staff are very dedicated to the residents and the home, from the carers to the ancillary staff.
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Review from Colin C (Son of Resident) published on 10 June 2024
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Reply from Denise Argent, Manager at Prideaux Lodge
We are all very sorry for the loss of your mum. We enjoyed looking after her while she was with us. I would like to thank you for your kind review, we are glad that you feel the care has been outstanding, I will pass this on to the staff.
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Review from C B (Daughter of Resident) published on 22 May 2024
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Reply from Denise Argent, Manager at Prideaux Lodge
Thank you for your kind review we loved looking after your mother and miss seeing you and your family. It's great that we still keep in touch and you still come and support us at our events within the home.
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Review from U C (Wife of Resident) published on 16 May 2024
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Reply from Denise Argent, Manager at Prideaux Lodge
Thank you for your kind review I am glad you are made to feel welcome when you visit, and your husband is content.
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Review from David C (Son of Resident) published on 9 May 2024
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Reply from Denise Argent, Manager at Prideaux Lodge
Thank you for your kind review, we are pleased that you feel the home is welcoming by all of the team.
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The Review Score of 9.9 (9.911) out of 10 for Prideaux Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.911 for Prideaux Lodge is calculated as follows: ( (258 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 282 Ratings = 4.911
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Prideaux Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2023
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Job Title: Registered Manager/Operations Director
Joined: 2017
I am Level 5 Health and Social Care Management qualified. I lead my professional care team in delivering the highest level of care and support for our residents ensuring a person-centred approach is taken.
I feel that maintaining a strong relationship with residents and their relatives and understanding the important contribution that these relationships make lead to the successful running of a care home.
I have worked in the care industry for 16 years and I am very passionate about social care as a whole and ensuring that standards are met across the whole sector.
I am happy for you to come in and have a coffee and meet the team to help identify, what support is available to you should you need the support of a dementia home. I can talk to you about support options including care and respite.
Job Title: Health Care Assistant/Weekend Chef
Joined: 2014
I have a wealth of knowledge and am very passionate in caring for my residents and ensuring they receive the best quality of care on a day to day basis. I believe communication is key especially when caring for those with dementia.
Job Title: Senior Care Assistant
Joined: 2019
I have an NVQ Level 3 in Health and Social Care, my current job role is senior care assistant. I have worked in care since I left school. I am a fun and bubbly person who brings happiness and energy to the residents. I enjoy getting involved in activities when they happen in the home. I enjoy keeping our families up to date with our social media page.
Job Title: Health Care Assistant
Joined: 2020
I am a calm and nuturing person and always strive to make the residents feel at ease. I have an NVQ Level 3 in Health and Social Care which has helped me understand all aspects of the job role and how to meet my residents needs.
Job Title: Health Care Assistant
Joined: 2017
I was a qualified nurse in my previous role and have been in the industry for over 20 years. I am enjoying the role I am currently in and the challenges it brings.
Job Title: Laundry Assistant
Joined: 2020
I am NVQ Level 3 qualified in Health and Social Care and have worked in the sector for many years. I have a methodical way of working to ensure that all my resident's needs are met. I am now currently the head of Laundry which I enjoy very much.
Job Title: Senior Care Assistant
Joined: 2019
I am from Finland and my background is in nursing. I am part of the senior care team that ensures the safety of the residents throughout the day, by completing hourly checks and ensuring medication is administered at the right time.
Job Title: Head Chef
Joined: 2017
I have been a chef for most of my working career, working in hotels and restaurants. I have been working in care homes now for 12 years. I am renowned for my baking and ensure the residents have a fresh supply of biscuits and cakes throughout the day, with extra care taken on birthdays to ensure the residents get the cake of their choice.
Job Title: Kitchen Assistant/Bank Chef
Joined: 2019
This is my first role in a care home and I enjoy the homely environment and the choices given to the residents regarding their nutrition. I take pride in ensuring my meals are visually appetising and that visual options are offered to the residents prior to serving.
Job Title: Kitchen Assistant
Joined: 2016
I have done many roles within the home from housekeeping to laundry and now I have found my niche working in the kitchen alongside some amazing chefs.
Job Title: Housekeeping
Joined: 2017
I am responsible for the ordering of cleaning supplies and ensuring the home is clean and tidy and odour free.
Job Title: Activities coordinator
Joined: 2020
I am currently in charge of keeping the residents entertained through various activities such as arts and crafts, gardening club, I produce a monthly activities schedule for friends and families to see what we are doing within the home.
Job Title: Senior Care Assistant
Joined: 2020
I have worked in the care industry for over 000 years. I am currently a senior care assistant administering medication to the residents. I also work on the care plans and risk assessments for the home.
Job Title: Step up Senior
Joined: 2020
I have been working as a step-up senior since I returned to Prideaux Lodge after some time out of care.
I enjoy working with the residents and like to ensure their day is fulfilled.