Rivendale Lodge EMI Care Home

14 Prideaux Road, Eastbourne BN21 2NB
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9.3 12 Reviews
  • Rivendale Lodge EMI Care Home, Eastbourne
Rivendale Lodge EMI Care Home in Eastbourne offers residential care to older people with dementia, Alzheimer's disease and other related conditions.
   
Residents and their families receive a warm welcome from staff who like to foster a sense of independance and offer comfort in a relaxing yet stimulating environment.

It recognises that the care needs of every individual are unique and also varies over time.

It promotes independence and supports the needs of its clients while maintaining a safe, comfortable and stimulating environment.

The home is situated close to Eastbourne District General Hospital and is only a mile from the town centre itself. The nursing home is well-placed to offer a safe, centralised home for residents who can take advantage of a wide range of opportunities.

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Care Provided by Rivendale Lodge EMI Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ash Sharma Sunjay Rai
  • Person in charge
  • Jeanette Essaadi (Registered Manager)
  • Admission Criteria
    • Private and ESCC funding residents, NHS and Local CCG referrals.
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Rivendale Lodge EMI Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300

  • Not included in the care fee are hairdresser, Chiropodist, toiletries there is an extra charge every 3 months.
  • (these prices are only a guideline, please contact Rivendale Lodge EMI Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends can visit anytime.


  • Parking

  • Private Car Park


Rivendale Lodge EMI Care Home Reviews (12)

9.3

Rivendale Lodge EMI Care Home has a Review Score of 9.3 (9.326) out of 10, based on 5 reviews in the last 2 years. Over all time Rivendale Lodge EMI Care Home has 12 reviews.

Overall Experience

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Date Published

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Review from PAUL C (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mother to Rivendale Lodge EMI Care Home the beginning of January. The manager and staff were immediately very supportive and I could see my mum feel happier.
All staff are very friendly, caring and professional. The atmosphere is very calm and I know my mum loves talking with the staff.
The
facilities are first class and lovely food always welcome by my mum.
I and my sisters and brother definitely feel happy, confident and relieved that mum is being looked after by an excellent team.
I would not hesitate to recommend Rivendale.

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Review from Caroline M (Niece of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle lived in Rivendale for almost 3years. As his next of kin living abroad, my sister and I will always be eternally grateful for the amazing care he received. All the staff were kind, caring, and professional. They were very helpful in accommodating his own personal needs. When we visited we found
it to be a calm welcoming atmosphere. We could not have wished for better care.

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Review from Anthony (Tony) W (Husband of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's disease in 2017. For two years I looked after her at home with a visiting P.A. (carer) and 3 days a week at an outstanding day care centre. Being fully conversant with my wife's needs, they recommended Rivendale Lodge as the best match when the time came (May 2019)
for her to enter a Care Home. She is a 'wanderer', constantly on her feet and so needed a Care Home with plenty of safe inside and outside space. Rivendale Lodge is ideal. I take her out twice a week and her original visiting P.A. once. We are always made welcome, and because all the staff makes a point of welcoming me by name and "Here is your husband", there is no question as to whether she still knows me! She is well looked after, well turned out, and happy. Early on she accepted that this is now her home and at her annual Local Authority review, when asked "What do you like most about being here?", the answer is always the same, "they are all so kind.".

Reply from Jenny Essaadi, Registered Manager at Rivendale Lodge EMI Care Home

Many thanks for your kind words. We always try our very best to look after our residents, providing care and a comfortable environment, whilst always understanding the importance of family connections.


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Review from Judith S (Wife of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Rivendale Lodge since January 2022. I cannot fault the care he has had. All staff are so friendly and caring and obviously know my husband well. He is always well-dressed in his own clothes. I have been kept up to date with any developments. The staff are always around chatting
to residents with lots of laughter involved. I consider myself very lucky to have found a care home like this for my husband who has no sight and has dementia. It's not a big place with lots of facilities but it is homely and extremely caring.

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Review from Paul S (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivendale Lodge EMI Care Home looked after my dad in the last 3 years of his life. The manager and her staff were always very helpful and kind and I could see that my dad was well cared for - he was always washed, shaved and appropriately dressed and the staff were very kind and patient with him when
his dementia got worse. I feel very fortunate to have found such a wonderful, caring home for him.

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Review from Alison C (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in residence since March 2022 and we have been very impressed with the level of care, compassion and professionalism this care home provides. Although he cannot say for himself, we can see that he is happy and settled and enjoys the companionship of other people who are similar to him.

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Review from Suzanne H (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Rivendale Lodge, who looked after my mum for almost a year before she passed in February 2022. The manager and her staff were amazing with mum who could be difficult at times. I can't praise the manager and the staff highly enough and am grateful to them for the professional
and loving care they gave to mum in her last year. I felt very comfortable with mum's care at all times and thoroughly enjoyed my visits to her. At the end, the staff were even more amazing and so kind and considerate, during a time which was made even more difficult with the whole COVID situation, and I will always be so grateful to them for that.

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Review from Rebecca C (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend Rivendale Lodge and all its staff; as an excellent example of a care home at its best; genuinely caring and coping with stressful situations with calmness and professionalism. I am confident at all times that my mum is being cared for to the highest possible standard. Many
thanks to Rivendale staff for their kindness and patience with my mum who is very settled and happy to be there.

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Review from Christalleni A (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent over a year at Rivendale Lodge, until she recently passed away, still in their care. It's difficult to express how much we valued the care that she received there, or how welcome we were made to feel whenever we visited her. She was always treated with kindness and respect and
became less anxious than she had been elsewhere. The staff interact with residents all the time with kindness and great empathy, noticing when those in their care need extra support or encouragement. They always seem to be happy, no matter how busy they are. We were welcome at any time in the last two weeks of her life and will never forget the kindness shown her and to us. As a family, we are content that she was able to spend her last days there. Many, many thanks. I would not hesitate to recommend Rivendale Lodge to anyone seeking an excellent home from home for a loved one.

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Review from Helen S (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivendale Lodge , management and staff are extremely caring, kind and understanding when looking after their residents. It was the perfect place for my mum to spend her last couple of years.

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Review from Sarah P (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to thank you for all the care Mum receives. Since living at Rivendale Lodge she has become calm and cheerful and feels secure. She belongs to a safe and caring home where you know her so well and what she needs even when she doesn't. When my Dad used to visit you helped him come to terms with
her dementia and cared for him also, which he appreciated. He said, "She is in a beautiful house where up to 20 other men and women are lovingly cared for by a devoted staff; they are like a big family. I am welcome to visit every day, and I enjoy the Friday fish lunch, with the most succulent chips in Eastbourne followed by lemon meringue pie. "
It is such a comfort to know Mum is getting the best care and everything she needs from your caring and professional staff.

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Review from Patrick P (Son-in-law of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards of care at Rivendale Lodge are beyond praise. Every time I visited I was greeted by smiling caring staff. My mother in law was given the highest standard of care and every aspect of her needs was met. The standard of training was the highest I have seen in my very long career in medicine.
I would without hesitation recommend this caring establishment to anyone.
My heartiest congratulations for having achieved such a commendable standard.

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Current Review Score: 9.3 (9.326)

Overview of Review Score

The Review Score of 9.3 (9.326) out of 10 for Rivendale Lodge EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Rivendale Lodge EMI Care Home is calculated as follows: ( (54 Excellents x 5) + (6 Goods x 4) ) ÷ 60 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.426 Points relating to the number of positive Reviews for Rivendale Lodge EMI Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 5 Positive Reviews ÷ 5.4 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Rivendale Lodge EMI Care Home

What types of Care is Rivendale Lodge EMI Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rivendale Lodge EMI Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rivendale Lodge EMI Care Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rivendale Lodge EMI Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rivendale Lodge EMI Care Home to the centre of Eastbourne?

0.9 mile(s) as the crow flies, distance by road may be significantly further.