Camelot

7 Darley Road, Eastbourne BN20 7PB
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8.0 10 Reviews
  • Camelot, Eastbourne
Camelot Residential Home is a 'home from home' and are proud to offer a residential home where the residents could feel they are in their own home.

The home offers activities twice a day, and because they are a small home, the interactive time with the residents is great. Carers and residents get to know each other and this gives a family feeling orientation.

The activities are designed to stimulate the mind and the body on a daily basis. All the food that is served is homemade and cooked on-site with fresh ingredients. The home celebrates birthdays and makes birthday cakes for the residents, and they have a special day out of their birthday.

Camelot Residential Home has theme event/activities throughout the year, like Halloween, BBQ parties in the summer and special Christmas events, and also like to donate to charities and have some charity tea parties. The majority of the staff at Camelot been with the home for more than 7 years, Camelot does not use agency carers, therefore, all the staff gets to know all the residents very well.

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Care Provided by Camelot

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • YGL Group of Associates Ltd
  • Person in charge
  • Harriet Curtis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 4

Funding & Fees Guide for Camelot

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £814 – £998
    • Self-Funded Residential Dementia Care £864 – £1,049
    • RESPITE Self-Funded Residential Care £834 – £1,028
    • RESPITE Self-Funded Residential Dementia Care £913 – £1,078

  • Depending on room size, smaller room are available from £814 a week and larger rooms £1078 per week.
  • (these prices are only a guideline, please contact Camelot to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Camelot is a home from home Care Home, therefore the visiting hours are the same as if it was at the resident's own home. The family members will visit them at a time set by the residents individually, as Camelot is open 7 days a week, and will cater for the resident's loved ones whenever they visit.


    If the visit is to have tour around the home, then it's recommended to make an appointment, or to come in any time from 10am to 5pm Monday to Friday and request to speak to Harriet.


  • Parking

  • Camelot doesn't have parking on site, but there is plenty of on the road parking without restrictions.


Camelot Reviews (10)

8.0

Camelot has a Review Score of 8.0 (7.961) out of 10, based on 1 reviews in the last 2 years. Over all time Camelot has 10 reviews.

Overall Experience

  • 7
  • 3
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Date Published

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9

Review from Mike L (Son of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother, lived at Camelot for three years - prior to passing away in May this year. For anyone looking for a small, friendly care home with a 'family feel', look no further. The manager and staff couldn't have been kinder - including dedicated palliative care for mum for her last few months.
Having
had experience of at least six care and nursing homes (for several relatives) in the last few years, I can say Camelot was the best - much better than the far more expensive large group owned facilities.

Reply from Harriet Curtis, Home Manager at Camelot

Thank you so much for your kind words. Caring for your mother was our pleasure. We aim to provide personalized care for everyone we support and we are so glad you felt that.


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Review from Annabel W (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived together at Camelot Care Home for two and a half years. They have aged and deteriorated but the staff have adapted to their changing and increasing needs brilliantly and with extreme care and sensitivity. My brothers and I are absolutely delighted with the care received. The staff
are all so kind and gentle and genuinely caring.

Reply from Manuela Pouso Castelli, Manager at Camelot

Thank you so much for the review, I am really please with the comments, your parents are lovely to care for, and the team is happy to adapt with the caring as needed. Thank you fir the great support always given.


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Review from W F (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here.

Reply from Manuela Pouso Castelli, Manager at Camelot

Thank you for the review, it is so encouraging for our staff and the management to hear someone that has been living here for over 17 years is happy and content using our service, we will continue to do our best.


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Review from D W (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far so good.
Staff helpful as possible.

Reply from Manuela Pouso Castelli, Manager at Camelot

Thank you for the review, we will try to continue to provide a good service.


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Review from Lisa B (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beautiful mother (inside and outside) moved to Camelot last month. We knew this was going to be a difficult transition not only for her but also for all of us as we love her so much. Well, without the kindness and gentleness of all those at Camelot this move would have been much harder. However,
their gentle patience and sincere assurances on the phone of how our mother is settling in has been extremely encouraging. My initial restless nights have gone back to peaceful ones. I realise that this is a safe, loving and caring environment for my mother as she begins a new chapter in her life. With this she still brings charm and good company to all those around her, making some lovely new friends. Our warmest thanks and gratitude from the depths of my heart have to go to all staff (and the cooks!).
They have welcomed our darling mother so warmly into the Camelot family. Thank you.
May God bless you all.

Reply from Manuela Pouso Castelli, Manager at Camelot

Dear Lisa,
Thank you for your kind and wonderful statement. This is a great compliment to the dedication our amazing team are providing to everyone; we always try to make the move from home to the care home as smooth as possible. Thank you so much.


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Review from Adam M (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camelot is a wonderful, restful place for my parents who have been there now for 6 months. The staff are unfailingly kind and helpful, and my parents say they are always on hand when they are needed. The head of the home and her team have handled the very difficult Covid situation with great sensitivity,
putting the safety of the residents above everything. It can be very difficult moving from the home you have lived in for years to residential care, but it could not have gone better for my mother and father, and I could not recommend Camelot more highly.

Reply from Manuela Pouso Castelli, Manager at Camelot

Dear Adam,
Thank you for your kind heart-warming words, at a time when care homes are going through such a difficult time, your comments are very appreciated by all our staff. Thank you very much.


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Review from Toni L (Wife of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I, as a visitor, have received nothing but kindness, support and politeness from all members of staff and management. My husband, as a resident, always looks smart and always enjoys the food provided.

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Review from Penny S (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the best things about Camelot is that the carers have worked there for many years so there is a great consistency. And although it took some time for my mother to get settled and make relationships with the carers, the relationships have really grown and it's great to see. Camelot is a very
homely and friendly care home with a peaceful feel to it. It's in a great position for walks and shopping. My mother also has my cat with her which is a real joy for her. Camelot are good at ensuring he is fed and looked after too. As far as care homes go, Camelot offers a lot and I'm pleased my mother is there.

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Review from F M (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff and management both towards my father and to us when we visit.

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Review from U M (Wife of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Camelot was very well run. More than a care home - it was a family home.

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Current Review Score: 8.0 (7.961)

Overview of Review Score

The Review Score of 8.0 (7.961) out of 10 for Camelot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Camelot is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.294 Points relating to the number of positive Reviews for Camelot is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 1 Positive Reviews ÷ 3.4 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Harriet Curtis

Job Title: Registered Manager

Joined: 2023

Harriet brings over 20 years of experience in the Health Care sector. She is a seasoned and well-qualified senior health care assistant and advocacy advisor with extensive knowledge in residential, EMI homes, nursing homes, day centers, and community care for young people, adults, the elderly, and those with special needs and mental health conditions. Harriet has a solid background in general administration and management within health and social care. Currently, she is pursuing a Level 5 qualification in Health and Social Care. Harriet has been a valuable member of the Camelot team for over a year.


Debbie

Debbie

Job Title: Shift Leader

Joined: 2017

Debbie had her own business for a few years, and previously she was the Landlady of The Tally-Ho Pub. She had been working in the catering industry for many years, she had decided on a change of career and started working at Camelot as a cleaner and now she is doing her Level 3 qualification in Health & Social Care and bringing exceeding person-oriented skills, she is very popular among the staff and the residents who always enjoy her amazing personality, always smiling. Debbie is a great asset for Camelot as she is a person to trust if you say something needs to be done, she is the person to deliver. Debbie does most of the activities that are artistically based for the residents. She is not only beautiful on the inside but also on the outside, we know her as the Doll of Camelot.


Frequently Asked Questions about Camelot

What types of Care is Camelot registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Camelot provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Camelot have?

There are 15 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Camelot?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Camelot to the centre of Eastbourne?

1.5 mile(s) as the crow flies, distance by road may be significantly further.