Caroline House

7-9 Ersham Road, Hailsham BN27 3LG
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8.2 6 Reviews
  • Caroline House, Hailsham
Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques.

All staff are experienced in delivering care to the elderly, especially those suffering from dementia, or dementia type illnesses.

Caroline House pride themselves on providing a comfortable home environment, and offer a wide range of activities all tailored to suit each individuals tastes and abilities.

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Care Provided by Caroline House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Wright (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Un-restricted visiting hours. Pets welcome to visit also


  • Parking

  • On-site and roadside parking


Caroline House Reviews (6)

8.2

Caroline House has a Review Score of 8.2 (8.221) out of 10, based on 4 reviews in the last 2 years. Over all time Caroline House has 6 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 1
  • 0

Date Published

6
1
3
4
2

Review from Nicholas T (Brother of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to assess
place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.

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Review from S G (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Caroline House since May 2023, and I've found the staff to be very friendly and helpful. As time has gone on. Mum's needs have changed and they've adapted with her. Her clothes and room are always clean and tidy. I think Mum is happy there. I have never had any "I want to go home" from
her, which I take as a good sign as I think if she was very unhappy there, she'd tell me.

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Review from L H (Friend of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.

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Review from J W (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of
all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.

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Review from Sandra C (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caroline House is a very friendly home and if ever there is something I wish to discuss, there is always someone there to talk to. I go there to visit my mother, but it is always nice to be able to have a chat to all the lovely staff, manager, carers, activities ladies etc. There is a great atmosphere.
My mother is very happy there, she says she couldn't be looked after better, and loves being waited on. She eats well, as there is such a good choice of food, all in all it is a very good rest home.

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Review from Linda R (Daughter of Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum has only been here for a couple of months we find it very friendly and the staff are very caring. The food is very good and seems to be plentiful.

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Current Review Score: 8.2 (8.221)

Overview of Review Score

The Review Score of 8.2 (8.221) out of 10 for Caroline House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.435 for Caroline House is calculated as follows: ( (29 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 46 Ratings = 4.435

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.786 Points relating to the number of positive Reviews for Caroline House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 3 Positive Reviews ÷ 5.6 = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Caroline House

What types of Care is Caroline House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Caroline House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Caroline House have?

There are 28 Single Rooms.

What are the Facilities & Services at Caroline House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caroline House to the centre of Hailsham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.