Castlemaine Care Home

4 Avondale Road, St Leonards-on-Sea TN38 0SA
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7.7 5 Reviews
  • Castlemaine Care Home, St Leonards-on-Sea
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Care Provided by Castlemaine Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Penny Wallis (Manager)
  • Admission Criteria
    • Specialise in Dementia Residential Care
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Castlemaine Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £850
    • Self-Funded Residential Dementia Care £750 – £850
    • RESPITE Self-Funded Residential Care £800 – £900
    • RESPITE Self-Funded Residential Dementia Care £800 – £900

  • This excludes all sundry expenses such as hairdressing, chiropodist, Newspaper and toiletries . This is not exhaustive.
  • (these prices are only a guideline, please contact Castlemaine Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Visiting

  • No appointment necessary, just call to say that you would like to visit between 9am and 5pm


  • Parking

  • Onsite parking is available. Also plenty of parking available on roadside.


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Castlemaine Care Home Reviews (5)

7.7

Castlemaine Care Home has a Review Score of 7.7 (7.651) out of 10, based on 4 reviews in the last 2 years. Over all time Castlemaine Care Home has 5 reviews.

Overall Experience

  • 2
  • 1
  • 1
  • 1
  • 0

Date Published

5
0
0
4
1

Review from L J (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in
late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.

Reply from Prash Patel, Director at Castlemaine Care Home

Hi, I have manged to speak to the home manager just now to discuss points raised above. We take all comments received seriously and at the same time try to find out what actually did happen whilst your Mum was under our care. I have read her care notes, mum was an independent person and was a very proud women who enjoyed taking care of her care needs privately. On some occasions, she did ask for help from Staff and she was always offered necessary support. Your dad, who visited her regularly at least twice a week who had no concerns for his wife whilst she was in our care. I am led to believe that you were not a frequent visitor. We have photographs where mum enjoyed taking part in all our daily activities offered and she particularly enjoyed sitting in our garden with your father. Rooms are left for the family members to make them personalised and I can imagine that this would be very difficult for a short term respite service user. We will learn from your review. Thanks.


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Review from Sharon B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castlemaine are excellent. They are friendly and compassionate towards residents in a very challenging environment. My dad's needs appear to be at the forefront of the staff's minds. The home itself is a little dated but this seems unimportant compared to the level of care provided.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for reviewing our services. We will endeavour to improve where necessary from your ratings.


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Review from Claire T (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlemaine offers good care to residents with complex needs, both physical and mental health.
Overall this is a safe environment.
The staff are very caring and compassionate and have a good knowledge of resident’s individual needs.
The environment is clean and food choice is varied.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for your encouraging rating of our services. Staff will really appreciate your positive feedback.


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Review from J B (Wife of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to speak to a resident. Residents are treated with respect and dignity.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for your kind words. We appreciate the positive feedback and gives our staff the well deserved recognition for their hard work


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Review from Rob A (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Anyone looking to place a loved one into care please steer well clear of this dreadful home, all rooms are shabby communal areas are cold and the unwelcoming manager is less than caring. There is a total lack of funding from the owners which is reflected in the home's appearance, obviously only interested
in lining their own pockets. Staff cannot be retained, one admitting to being embarrassed to let the resident's relations enter the building. Overall a quite horrendous experience. Please see the current CQC report if you are considering homing a loved one here it's very damning.

Reply from Prash Patel, Director at Castlemaine Care Home

Hi Rob, we are sorry to hear about your experience at Castlemaine. Reading the review, we are surprised considering these concerns have only been raised recently with your loved one being placed with us, almost one year ago. Your concerns were raised to the relevant authorities and our manager has responded accordingly to their satisfaction. We are also aware this placement was at risk due to consistent non-compliance with payments. As you are aware there is an open case around the collection of service charges, which is being dealt with via the legal process. We wish you all the best for the future and hope the new placement is satisfactory based on your expectations.


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Current Review Score: 7.7 (7.651)

Overview of Review Score

The Review Score of 7.7 (7.651) out of 10 for Castlemaine Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.044 for Castlemaine Care Home is calculated as follows: ( (18 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 45 Ratings = 4.044

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.607 Points relating to the number of positive Reviews for Castlemaine Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Castlemaine Care Home

What types of Care is Castlemaine Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castlemaine Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Castlemaine Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Castlemaine Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Castlemaine Care Home to the centre of St Leonards-on-Sea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.