Cliff Court

70 The Promenade, Peacehaven BN10 8ND
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9.2 32 Reviews
  • Cliff Court, Peacehaven
Cliff Court in Peacehaven is registered to care for those with dementia and those over the age of 65.

The care home supports people with dignity and respect.

Care is responsive to people's needs and personalised to their wishes and preferences. People are able to make choices about all aspects of their day to day lives.

Staff know the importance of learning about people's preferred ways of daily living and supporting them to continue to be independent when possible.

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Care Provided by Cliff Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs R Awotar
  • Person in charge
  • Soobeeta Awotar (Manager)
  • Admission Criteria
    • Private and Social Services
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Cliff Court Reviews (32)

Total of 32, showing 1-20
9.2

Cliff Court has a Review Score of 9.2 (9.231) out of 10, based on 7 reviews in the last 2 years. Over all time Cliff Court has 32 reviews.

Overall Experience

  • 22
  • 9
  • 1
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Date Published

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25

Review from Chris S (Friend of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for at least two years now. She seems very happy and cared for here. All the staff are lovely and caring. I have sampled the food and it is very good.

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Review from Michael W (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cliff Court offers exceptional care in a truly beautiful setting, nestled by the sea. The home provides stunning views that bring a sense of peace and serenity to residents and visitors alike. The building is warm and thoughtfully designed to ensure comfort and accessibility for all.
The staff are
truly the heart of this care home. They are professional and attentive and create a nurturing and friendly environment. My mum feels genuinely cared for.

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Review from Siobhan D (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy our mother is in Cliff Court. We are so reassured she is in good hands, with kind and excellent care. Staff keeps up up to date with medical issues and any concerns. We are welcome anytime to visit and never feel we are in the way. Our mum her put weight on and is settled in her new
home. There are no urine smells and everything is kept clean and sanitised and warm. We are so grateful to this care home.

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Review from Annabel V (Granddaughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has called Cliff Court her home for two years. She says how kind and caring staff are, they have made an impact despite her dementia. The staff are so patient and gentle they have a calm and respectful way of insuring the residents keep freedom and dignity. No job is too big, the staff
are extremely helpful, they go above and beyond in informing family and making special adjustments.

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Review from Brian S (Husband of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very caring and professional.

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Review from Sandy H (Stepdaughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has blossomed since coming here. When she was living with me during lockdown, she became a bit withdrawn and was missing socialising. Within a week of being here, she brightened up, took a new interest in life and enjoyed socialising with other residents. She continued to be happy and
always looks well and well dressed. I am so grateful that my stepmother is here. It is a very nice, friendly place and not too big or too small.

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Review from D H (Son-in-law of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and understanding staff that go that little bit extra in keeping us informed on mother-in-law's health.
More a family home than a care home feeling when we visit and you can communicate with other residents which is lovely.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you, it's a pleasure to look after your mother-in-law.


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Review from E A (Granddaughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is needing respite to recover from a hip operation. After viewing many care homes in my area, I was relieved to find Cliff Court Care Home. It is such a nice home. We are hoping to move Grandma in permanently. It is clean, warm and homely. The staff are patient, caring and kind. The food
is very good. This home reflects the knowledge and dedication the manager uses to create a home where residents are healthy and happy.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from J B (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at Cliff Court Care Home since September 2022 and we are, as a family, very pleased with the overall support and care our mom receives. All staff are extremely kind, supportive and nurturing towards my mom. We know she is very well looked after and all her needs are met. The staff at
the home helped to make the transition into a care home as gentle as possible. Any questions we have about my mom's care are always promptly answered and we are always kept up to date with any medical visits/changes to my mom's needs.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from M Y (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend in Cliff Court Care Home weekly and have always found her well cared for. She says she has a nice room with an ensuite which overlooks the sea and that the room is kept clean. She says staff are "lovely" and very caring. She says they have regular activities, painting etc., and entertainment.
I haven't visited her room so cannot comment on this, nor can I comment on food, facilities or value for money. My friend is as happy at Cliff Court as she could be anywhere and I couldn't ask for more.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from L B (Son of Resident) published on 4 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very informative, friendly and keen to help and of happy deposition. They communicate very well with the family. The cleanliness of the premises is good and the room is warm and comfortable. The care and support given to my mum are excellent.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from S H (Daughter of Resident) published on 4 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum doesn't join in with the activities but I understand they are good. The staff are brilliant and because some of them are nurses they really look after Mum, calling the doctor when necessary.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from Peter M (Son of Resident) published on 4 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, my mother is well looked after. Communication from the home concerning her welfare is excellent. Can't fault anything at the home. The staff are lovely, very attentive and very kind to the residents.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from Jacqueline G (Daughter of Resident) published on 4 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care has been wonderful. Staff always keep me informed. The staff are friendly and do a wonderful job.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review, much appreciated.


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Review from Ann-Marie E (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Cliff Court Care Home for one year now and due to Covid it was a rushed choice but the best choice we made. She has settled well and likes the staff, her face lights up when they come to take her back to the main house after I have visited. They adapt her care to meet her needs.
The staff are kind and caring. I know my mum is safe.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Hi Ann-Marie.
Thank You for your review, much appreciated.
Sue Awotar.


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Review from Delarosa V (Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the friendliness and helpfulness of all staff.
I am very happy to be here as we have all our needs satisfied.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review.


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Review from Alan B (Husband of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good and very clean. The staff looked after my wife very well.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review. Much appreciated.


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Review from A M (Daughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother arrived at Cliff Court Care Home the staff have been amazing. Very caring and mindful of her needs. She has been treated with kindness and respect.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Thank you for your review. From Sue Awotar.


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Review from S J (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Cliff Court for over five years. As stated in my previous reviews I repeat my comments. My family were very happy to place Mum at Cliff Court. The owners being hands-on and very caring, also the staff. A homely and friendly atmosphere. We were kept informed at all times if Mum was
unwell and the doctor was always called. The home is clean, the food is good, all of the residents are well dressed, hairdresser and chiropodist visit regularly. During lockdown due to Covid restrictions we could Skype Mum at any time and also telephone to speak to staff if we had any worries. I would recommend Cliff Court 100% if anyone is looking for a safe, friendly home to home to place their loved ones.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Hi S.
Thank you for your review.
Kind Regards.
Sue.


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Review from Vivian F (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Cliff Court for the last five years. During her time there she was very well looked after and made to feel safe and happy. The staff are kind and gentle and understanding and make it a home from home for the residents. During my mother’s decline into dementia and her final
days, they maintained her dignity and treated her with the utmost respect. I can highly recommend this residential home.

Reply from Soobeeta Awotar, Owner/Manager at Cliff Court

Hi Vivian.
Thank you for your review.
Kind Regards.
Sue.


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Current Review Score: 9.2 (9.231)

Overview of Review Score

The Review Score of 9.2 (9.231) out of 10 for Cliff Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Cliff Court is calculated as follows: ( (61 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 84 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Cliff Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Cliff Court

What types of Care is Cliff Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cliff Court provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cliff Court have?

There are 12 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Cliff Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cliff Court to the centre of Peacehaven?

0.3 mile(s) as the crow flies, distance by road may be significantly further.