Crest House Care Home

6-8 St Matthews Road, St Leonards-on-Sea TN38 0TN
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9.9 58 Reviews
  • Crest House Care Home, St Leonards-on-Sea
Crest House is a wonderful residential care home based in St Leonards-on-Sea that is perfectly set up to suit the needs of older people. It is located in pleasant surroundings and close to numerous amenities.

Crest House offers a wide range of care for the over 65s, such as:

- Short Term Care / Respite Care
- Long Term Care
- Transitional Care

Residents are able to maintain a lifestyle as active or as relaxed as they wish, with the benefit of 24-hour access to carers when needed. The home has a wide range of activities, such as Music and Movement, Nostalgia Sessions, Yoga, Entertainers, Arts and Crafts to name but a few.

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Care Provided by Crest House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Crest House Care Ltd
  • Person in charge
  • Lily Ripley (Registered Manager)
  • Admission Criteria
    • SUBJECT TO ASSESSMENT
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Crest House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500

  • Fees will vary depending on rooms sizes, please call for a chat regarding how we can help.
  • (these prices are only a guideline, please contact Crest House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to arrange either a video viewing or in person


  • Parking

  • Plenty of on-street parking


Crest House Care Home Reviews (58)

Total of 58, showing 1-20
9.9

Crest House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 12 reviews in the last 2 years. Over all time Crest House Care Home has 58 reviews.

Overall Experience

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Date Published

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46

Review from C P (Niece of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have left reviews in previous years, all finding Crest House Care Home to be an excellent care home for my 97 year old aunt, who sadly passed away this month, at Crest House. She had been a resident since spring 2019. I just wanted to leave a final review, endorsing my previous praise for the care
home and staff. My aunt could not have been in better hands. I have no hesitation in recommending Crest House as a homely establishment, staffed by kind, professional people, who treated my beloved aunt with dignity and compassion.

Reply from Lily Ripley, Registered Manager at Crest House Care Home

Thank you for your kind words - it really means a lot. It was a pleasure and a privilege to care for your aunt.


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Review from S M (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crest House have been absolutely marvellous! My father became a resident in late January and ever since then he has always said how happy he is there and how well he is looked after. Nothing is ever too much trouble and the staff are always friendly and welcoming when I visit. As well as
this, Crest House is always immaculately kept, the quality of the food is superb, and I'm always seeing that many different activities are arranged to keep everyone active and entertained. I'd have no hesitation in highly recommending Crest House to anyone who is in need of their top-class care and support.

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Review from E D (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

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Review from S C (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the idea of it.

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Review from D W (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel better that my Mum is here. They look after her day and night. The staff are all lovely.

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Review from Kim W (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing at Crest House for a few months. I cannot recommend the home enough. The staff are brilliant and the home feels like a home rather than a clinical establishment. I did visit a few and Crest House ticked all my boxes for mym mother's care and welfare.

Reply from Lily Ripley, Registered Manager at Crest House Care Home

Thank you for your kind review, Kim. It's an absolute pleasure to care for your mum.


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Review from Jamie S (Friend of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At my time visiting my friend at Crest House the staff were very kind and helpful. They even seated me and my friend in one of their lovely conservatories where they gave us a cup of tea each and a biscuit or two. My friend always has a hot meal every day, seated in the newly decorated dining room and
can make friends over dinner. My friend has got a very modernised room with a great view overlooking Hastings with the hill tops in the background. Overall I am writing this review because I, and my friend who lives there, are very happy with the level of care that is provided and the friendly staff and management.

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Review from Lynn W (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Crest House for one year. She unfortunately suffered from dementia, resulting in eating problems and although usually happy, was very stubborn and if she didn't want to do something she wouldn't do it. The care, gentle kindness, support and encouragement were second to none.
She had a lovely ground floor room. She was fully mobile, so able to join in with the daily activities, especially the music and dancing. The thought given to encouraging residents to enjoy the things they like best was, again, second to none. There is a beautiful residential garden across the road, which she spent many hours enjoying. Crest House is a small, homely, loving environment. We, the family, are so grateful Mum was there, especially during the last month of her life, they looked after her so tenderly with love, dedication and expertise and went above and beyond (holding her hand and singing her favourite song to her) and I have absolutely no hesitation in recommending this lovely home.

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Review from Anthony L (Respite Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words alone can't describe my latest stay here. All the staff were lovely, from the lady manager and her lovely assistant through to all the carers - day and night, not forgetting kitchen staff/carers, and that is what they all do - care. As this was my second visit for respite everyone including the
residents I met last year treated me with love and as if I was a permanent resident. Thank you everyone.

Reply from Lily Ripley, Registered Manager at Crest House Care Home

Thank you, we’re so glad you enjoyed your second respite stay at Crest House. We loved having you and look forward to seeing you again soon!


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Review from Clifford P (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy at Crest House. The manager is absolutely wonderful and her team has made my dad feel so well looked after. It's a beautiful clean home, with a great social programme, he is always trying new things, even still life drawing. We were always worrying about his weight, but he loves
the food and the chef has always catered to some of his fussier requests. We couldn't recommend the home more highly.

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Review from L H (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice.

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Review from J R (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all services.

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Review from Dennis T (Respite Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were caring, helpful and kind. Nothing was too much trouble for them. Food was varied, plentiful and delicious. Room was bright, comfortable and clean. The ten days I spent there was a very pleasant experience and I would not hesitate to recommend the home to anyone else.

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Review from A L (Respite Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before entering Crest House Care Home, a friend (who recommended Crest House) said it was like a five-star hotel. Very true. All the staff were unbelievably helpful. I never once felt any embarrassment when they attended to my personal needs. The catering was very good, thank you. I can't think of any
way to fault the place or staff. Entertainers and exercise visitors were very good. I would not hesitate to use Crest House in the future.

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Review from Lori H (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Crest House Care Home on a weekly basis for almost a year. I cannot commend the staff highly enough. They were attentive, kind and always enthusiastic! The care my mother received was second to none and they were as thoughtful with her family as they were with her as a resident. Covid was
a trying time for everyone but you still got a smile whenever the door was opened....even if you couldn't see it properly you could hear it in their voice and see it in their eyes. It was always scrupulously clean throughout and all the residents were happy. I can honestly say my mother could not have been in a better place.

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Review from Colin B (Husband of Resident) published on 17 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife I could not have asked for better care. She had her problems, especially her hearing and restlessness, but your staff were brilliant. All good wishes for the future.

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Review from G P (Friend of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited at Christmas time and such a lovely atmosphere in the home. Entertainment was provided all behind the safety screen and socially distanced with carols and everyone was joining in! Staff always friendly and welcoming and take time even just to say hello. Such a lovely home from home in very difficult
times for everyone - they are a real credit to the care industry.

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Review from A N (Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like living at Crest House Care Home, I came for eleven days respite and decided this is where I want to live permanently! The staff and management are most helpful and attend to all wants when needed. I enjoy the activities, we are always kept entertained. The home is always clean and tidy,
the cleaning staff are fantastic. I also really enjoy the food, the kitchen staff are very kind and cater to all likes and dislikes. I can not fault any of the staff, they really are amazing and make this house a home. And the management are absolutely faultless, they're really lovely ladies. I would recommend this home to absolutely anyone.

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Review from L C (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at the Crest House Care Home for almost seven years.
During this time she has benefitted from the combined care and attention of all the staff. It has become her home where she feels safe and protected. Her health needs are taken care of which is of primary importance.
However, she has thrived (as much as she's able) as a result of the social programmes the staff members provide.
I have been kept informed of any changes that Mum has experienced which is very reassuring. Any time I've wanted to talk to Mum, video call or visit the staff have always been accomodating.
I have been both grateful and impressed at the efforts made at keeping their residents safe through the Covid pandemic.
I would recommend the Crest to anyone considering residential care in any capacity.

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Review from Julia C (Friend of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly at the care home and she is always happy and contented. The staff are great and have so much interaction with the residents. The home is clean, tidy and they put so much effort into the care they give all their residents. I hope if I ever need to go into a home that I can
choose to come here.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Crest House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Crest House Care Home is calculated as follows: ( (129 Excellents x 5) + (13 Goods x 4) ) ÷ 142 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crest House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 10 Mar 2025

Spacious and comfortable ground floor and 1st floor en-suite rooms are currently available. We have a passenger lift to all floors and very experienced and professional carers. If required, staff can provide an escort in the lift. Respite or Longer Term care, all individually tailored to your own requirements!


Awards / Recognitions (3)

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Meet the Team (1)

No image found

Lily Ripley

Job Title: Registered Manager

Joined: 2007

Hello and welcome!!


Please feel free to email or call me regarding our wonderful care home, Crest House. We are a residential care home of 21 rooms, for the over 65s, which has a very homely and friendly atmosphere. We offer short-term or longer care - whatever your residential needs are, I am sure we can cater to suit you!


I look forward to hearing from you.


Regards,


Lily.


Frequently Asked Questions about Crest House Care Home

What types of Care is Crest House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crest House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Crest House Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Crest House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crest House Care Home to the centre of St Leonards-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.