Crest House Care Home

6-8 St Matthews Road, St Leonards-on-Sea TN38 0TN
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9.9 58 Reviews
  • Crest House Care Home, St Leonards-on-Sea
Crest House is a wonderful residential care home based in St Leonards-on-Sea that is perfectly set up to suit the needs of older people. It is located in pleasant surroundings and close to numerous amenities.

Crest House offers a wide range of care for the over 65s, such as:

- Short Term Care / Respite Care
- Long Term Care
- Transitional Care

Residents are able to maintain a lifestyle as active or as relaxed as they wish, with the benefit of 24-hour access to carers when needed. The home has a wide range of activities, such as Music and Movement, Nostalgia Sessions, Yoga, Entertainers, Arts and Crafts to name but a few.

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Care Provided by Crest House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Crest House Care Ltd
  • Person in charge
  • Lily Ripley (Registered Manager)
  • Admission Criteria
    • SUBJECT TO ASSESSMENT
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Crest House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500

  • Fees will vary depending on rooms sizes, please call for a chat regarding how we can help.
  • (these prices are only a guideline, please contact Crest House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to arrange either a video viewing or in person


  • Parking

  • Plenty of on-street parking


Crest House Care Home Reviews (58)

Total of 58, showing 21-40
9.9

Crest House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 12 reviews in the last 2 years. Over all time Crest House Care Home has 58 reviews.

Overall Experience

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Date Published

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Review from S H (Friend of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crest House Care Home really go out of their way to create a safe and positive atmosphere for the residents and have continued to do so even in the difficult times we’ve had lately!
There always seems to be lots of fun activities to keep everyone entertained and it has a real family atmosphere.
A lovely, clean, safe home with patient and attentive carers. Highly recommend!

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Review from Paul D (Friend of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident of Crest House Care Home for a number of years. They are more than happy with their care, are well looked after, kept entertained and are well fed (perhaps too much cake on birthdays!). For value of money I find it hard to fault, the rooms are well-kept ad tidy although
quite small. Laundry services are efficient and the management team always greet me with a warm welcome.

Reply from Ilker, Proprietor at Crest House Care Home

Hi Paul
Thank you so much for the wonderful review, everyone here works very hard and your kind words are really appreciated! We will look at the cake portions and make sure no one is over-fed too often! Just for information, we do have a wide selection of room sizes, all vary according to individual requirements and, of course, budgets. Thanks again and see you soon.


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Review from Paul G (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round excellent.

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Review from Lynn T (Next of Kin) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have made the resident extremely welcome - continued with high-quality care and support. He has never looked happier or healthier. Haven't ever had cause for concern or complaint. So happy to have found such a good home for him.

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Review from Jon (Regular Volunteer) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was involved in some voluntary work at Crest House. I made friends with a few of the residents and recently visited after I found out through the manager that residents can be visited in a designated sanitary room. It was great to see the residents and staff in such high spirits during the tough period
we are all going through. The team here really have been doing a great job and I can’t speak highly enough of their great work.

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Review from Ryan B (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Crest House Care Home is an extremely well-run care home, with polite care staff at the helm.
Our relative who is a resident feels happy and content as they are looked after in every way possible.
The care home is looked after and incredibly clean, reassuring us that our relative is in safe
hands.

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Review from Hannah R (Friend of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crest House has provided a wonderful home for my friend. When I went to visit, they were having a lovely time playing bingo. The cake was yummy too. Lovely surroundings and super friendly staff. I felt very welcomed and happy that he is in such good hands during such a precarious time.

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Review from P B (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been extremely pleased with the care and protection of our mum whilst being in the care of Crest. She was very happy to live amongst the friendly and caring team and loved the food. Her mobility was the only reason she had to leave.

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Review from Amie (Granddaughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandfather has received at Crest House has been incredible.
The staff have been so caring and accommodating under the circumstances of covid and given him a second family here.
Knowing this, it’s really helped our family to know he is well looked after and genuinely loved there, more
importantly, he is very happy. Thank you so much to all the wonderful staff we are so lucky grandad found a home like yours.

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Review from E B (Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff, good food and I like my room. No complaints.

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Review from S S (Friend of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home with kind staff and efficient management. Met the owner many times and he is also very nice.
Clean rooms and good food. Always music playing and things going on.

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Review from C G (Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff and good home. Better than most and helpful to residents.

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Review from Kristy S (Great-Niece of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were met at the door by a very friendly cover who was delightful. Chef offered a drink which was appreciated. The home was warm and friendly and the staff attentive. Great Aunt is very happy there.

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Review from D V (Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and caring.

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Review from Bryan W (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after food very good.

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Review from David I (Son of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Crest House as an emergency admission after yet another fall at home. We had always aid I never want to end up in a care home. However, all at Crest House provided such an excellent experience, the family were able to convince him he really would now be better living here. Dad has settled
in very well and is enjoying being looked after. He especially loves the meals. Food has always been very important to him.

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Review from J F (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly/homely/welcoming.
"Attends" quickly when called.

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Review from S S (Friend of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crest House is homely and comfortable. Always feel very welcomed and always smells nice and clean. I would recommend this home to anyone looking for a care home. 10/10.

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Review from C C (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived I could hardly do anything, I was so poorly. However, the staff looked after me and all of my needs. The care I received was so good I have recovered to the point of getting ready to go home.


The catering is first class with fresh cooked meals every day. The accommodation is worthy

of a gold star with everything one could need.


Most days there is some activity to enjoy from singing to yoga. I would recommend this care home to anyone.


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Review from M B (Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is comfortable, well run and friendly. The staff are kind, caring and thoughtful. The food is delicious.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Crest House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Crest House Care Home is calculated as follows: ( (129 Excellents x 5) + (13 Goods x 4) ) ÷ 142 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crest House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 10 Mar 2025

Spacious and comfortable ground floor and 1st floor en-suite rooms are currently available. We have a passenger lift to all floors and very experienced and professional carers. If required, staff can provide an escort in the lift. Respite or Longer Term care, all individually tailored to your own requirements!


Awards / Recognitions (3)

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Meet the Team (1)

No image found

Lily Ripley

Job Title: Registered Manager

Joined: 2007

Hello and welcome!!


Please feel free to email or call me regarding our wonderful care home, Crest House. We are a residential care home of 21 rooms, for the over 65s, which has a very homely and friendly atmosphere. We offer short-term or longer care - whatever your residential needs are, I am sure we can cater to suit you!


I look forward to hearing from you.


Regards,


Lily.