Crest House Care Home

6-8 St Matthews Road, St Leonards-on-Sea TN38 0TN
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9.9 58 Reviews
  • Crest House Care Home, St Leonards-on-Sea
Crest House is a wonderful residential care home based in St Leonards-on-Sea that is perfectly set up to suit the needs of older people. It is located in pleasant surroundings and close to numerous amenities.

Crest House offers a wide range of care for the over 65s, such as:

- Short Term Care / Respite Care
- Long Term Care
- Transitional Care

Residents are able to maintain a lifestyle as active or as relaxed as they wish, with the benefit of 24-hour access to carers when needed. The home has a wide range of activities, such as Music and Movement, Nostalgia Sessions, Yoga, Entertainers, Arts and Crafts to name but a few.

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Care Provided by Crest House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Crest House Care Ltd
  • Person in charge
  • Lily Ripley (Registered Manager)
  • Admission Criteria
    • SUBJECT TO ASSESSMENT
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Crest House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500

  • Fees will vary depending on rooms sizes, please call for a chat regarding how we can help.
  • (these prices are only a guideline, please contact Crest House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to arrange either a video viewing or in person


  • Parking

  • Plenty of on-street parking


Crest House Care Home Reviews (58)

Total of 58, showing 41-58
9.9

Crest House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 12 reviews in the last 2 years. Over all time Crest House Care Home has 58 reviews.

Overall Experience

  • 51
  • 7
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Date Published

58
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5
12
46

Review from K A (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to see mum smiling again! She has made friends, has company and lovely to see her mixing again.

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Review from Catherine H (Regular Volunteer) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lead a group of parents and children who go into Crest House regularly. We aim to interact with the residents by singing, eating and crafting together, ending with a storytelling session. We are always made to feel extremely welcome and staff join in when possible. The residents are so happy and
relaxed and comfortable. They look forward to our visit and we all chat amiably together. We raise the roof singing! Crest House is such a friendly place where the Staff are consistently attentive, unflappable and so obviously care, if not love, the residents. It is always spotless. Crest House is known in the area for being a small, friendly and highly a respected care Home, reaching out to the local community where possible. The owner is passionate that no older person should be lonely, giving opportunities for free coffee mornings.

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Review from L A (Granddaughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come and visit nan, she's always happy telling me about the puppies or animals that come to her home for pet therapy, she's a lot happier being there with new friends.

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Review from Nicole S (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome when visiting.
Calm and homely atmosphere.
Very caring and respectful staff.

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Review from Bob C (Friend of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean, comfortable temperature, friendly, kind and helpful staff. Food looks good. Equipment usually works if not it is soon fixed. A secure and helpful haven.

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Review from Thomas C (Friend of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Crest House is a very homely, well-run care home. My friend likes it there very much.

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Review from C A B (Friend of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend once or twice a week since September 2015. She has severe mobility and other problems and remains ion her room most of the time. She uses a Zimmer and wheelchair to access the bathroom (basin and toilet) and dining room. She is assisted by a carer. A bell is provided to obtain any
immediate care. The room is comfortable, attractive and very light. My friend has many of her personal things to make it homely. When necessary, extra medical advice and care have been requested from the doctor or surgery. The proprietor and carers are always very welcoming and pleasant. The Crest House is homely, warm and comfortable. Much is done to make the surroundings pleasant.

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Review from Michelle L (Daughter of Resident) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Crest House are amazing. They looked after my mum so well during the time she resided there. I was always greeted with a warm friendly welcome. They offer secure and homely accommodation and would recommend Crest House to anyone seeking accommodation for an elderly relative.

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Review from Colin F (Friend of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Crest House to be very nice, residents always active and chatty. Staff were always welcoming when I visited and nothing was too much trouble.


It's a lovely home.


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Review from M B (Resident) assisted by family/friend published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Good food. Your personal care is wonderful. Pleasant surroundings and pleasant staff.

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Review from T B (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, welcoming and very friendly care home. Excellent food and comfortable rooms. Professional staff who are always approachable and helpful.

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Review from K S (Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with it here and I have no complaints at all.

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Review from Daphne P (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are friendly, efficient and always cheerful.

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Review from Pamela S (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since November 2016 and have received excellent care.

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Review from M O (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Crest House since October 2015. I am 96 years old and suffer from IBS, gallstones, restless leg syndrome, bad circulation and occasional stomach upsets. For all these troubles I receive medication from the doctor which helps. I walk with difficulty with the aid of a Zimmer. I have a pleasant
room with lots of my belongings from home to make it homely. I try to do as much as I can for myself but if needed, staff will help. The staff are patient, kind and helpful. There are activities and entertainment if one likes to partake.
The chefs cook plain and healthy food and are very kind when one is not feeling well. All in all, life here is pleasant and comfortable.

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Review from Pamela H (Friend of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited one of the residents for several months and have always found the home to be clean and fresh. The front door is secured, but always answered/opened quickly and whoever opens the door is always smiling and polite. Rooms are clean and tidy and to a very high standard. The Crest is well
run, well managed and the residents very well cared for - with dignity.

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Review from E M (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable resident, homely accommodation. Everyone helpful.

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Review from Jude H (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor to a friend who lives at Crest House. I can say that I am always made to feel welcome by the staff who are cheerful and friendly. My friend is happy and secure.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Crest House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Crest House Care Home is calculated as follows: ( (129 Excellents x 5) + (13 Goods x 4) ) ÷ 142 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crest House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 10 Mar 2025

Spacious and comfortable ground floor and 1st floor en-suite rooms are currently available. We have a passenger lift to all floors and very experienced and professional carers. If required, staff can provide an escort in the lift. Respite or Longer Term care, all individually tailored to your own requirements!


Awards / Recognitions (3)

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Meet the Team (1)

No image found

Lily Ripley

Job Title: Registered Manager

Joined: 2007

Hello and welcome!!


Please feel free to email or call me regarding our wonderful care home, Crest House. We are a residential care home of 21 rooms, for the over 65s, which has a very homely and friendly atmosphere. We offer short-term or longer care - whatever your residential needs are, I am sure we can cater to suit you!


I look forward to hearing from you.


Regards,


Lily.