Cross Lane House Care Home

Cross Lane, Ticehurst, Wadhurst TN5 7HQ
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9.8 42 Reviews
  • Cross Lane House Care Home, Wadhurst
Cross Lane House offers quality care for older people that promotes independence alongside professional standards of healthcare, hygiene, nutrition and security.

Residents are given individual care plans detailing their needs, likes and dislikes, with input from the resident and next of kin, and they are continually updated.

Each resident is allocated a key worker.

A full programme of activities within a pleasant social atmosphere. Including trips out.

Residents are welcome to personalise their rooms.

Respect for privacy and dignity is central to the home's care philosophy.

Staff have in-depth knowledge and experience, while constant on-going training keeps them up-to-date with new care methods and innovations, as well as the requirements of regulators.

Professionals care not only for the resident but their family as well, so that families can be safe in the knowledge that their loved one is in safe hands.

An in-house catering team create delicious, nutritious home cooked meals using locally sourced ingredients where possible.

There is also an in-house professional laundry.

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Care Provided by Cross Lane House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Spiers (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Cross Lane House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,550
  • (these prices are only a guideline, please contact Cross Lane House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please visit and enjoy the hospitality, experience what an excellent care home feels like.


  • Parking

  • Generous parking in the forecourt


Cross Lane House Care Home Reviews (42)

Total of 42, showing 1-20
9.8

Cross Lane House Care Home has a Review Score of 9.8 (9.801) out of 10, based on 13 reviews in the last 2 years. Over all time Cross Lane House Care Home has 42 reviews.

Overall Experience

  • 37
  • 5
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Date Published

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Review from Nicky P (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum experienced an acquired brain injury earlier this year and her care needs have become greater. The staff at Cross Lane House Care Home have provided a home from home - they are caring, accommodating and welcoming. She has developed some good rapport with the staff and has particularly enjoyed
the events held at the home (i.e the Christmas party).

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us such a lovely review. Glad mum is enjoying the events.


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Review from Hilary B (Sister-in-law of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and welcoming to my sister in law and any of the family on visiting.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to give us such a lovely review.


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Review from Betty F (Resident) assisted by family/friend published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to review Cross Lane House.


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Review from D Y (Niece of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my Aunt was at this time not in the best health she was treated with dignity, care, and support. I was kept fully informed regarding her medical condition. Mental health and doctor visits. Family was always welcomed by the staff who were also able to answer questions.
I couldn't ask for a more
caring, thoughtful end of like care for my Aunt.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete a review, and for your kind words.


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Review from J T (Stepdaughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad took a long time to settle but now he has, he is very happy and feels safe. The staff and managers are friendly, helpful, understanding and always able to help with my or Dad's queries/questions.
It is reassuring and great that all the anxieties are no more and Dad is always safe and well looked
after.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for the review. It is a pleasure to look after your dad, he is quite a character, very chatty and amusing.


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Review from P S (Brother of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly home, my brother settled quickly and well. Staff very friendly and helpful.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for completing the review. It is a pleasure to look after your brother, and have him as part of our Cross Lane House family.


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Review from G F (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely, kind and caring.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you very much for the excellent review, and thank you for letting your mum join our little family.


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Review from Mary T (Wife of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Small care home, happy staff and very welcoming.
Residents seem settled, comfortable and happy.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking the time to complete a review; it is very kind of you.


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Review from John B (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All ok.

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Review from Jayne B (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good, my mum is very happy here.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for choosing to complete a review. I can’t believe that it is two years since your mum joined the Cross Lane family.


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Review from S D (Daughter-in-law of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful care home with caring staff that cannot do enough for everyone.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for taking for taking the time to complete a review form, it is very kind of you.


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Review from T H (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has thoroughly enjoyed the care home fun days and enjoys company. The staff have been very caring and helpful to my mum, besides understanding.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for the kind review. I am so glad that Mum is enjoying being at Cross Lane House, it is a pleasure to have her.


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Review from Eric B (Son of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, good food and a beautiful home. Mum is very happy here.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you. It is a pleasure to look after Mum. As one of our oldest residents her energy and zest for life is wonderful.


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Review from Sheila C (Resident) assisted by family/friend published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here, staff are kind and friendly.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for completing the review, it is our pleasure to have you in our Cross Lane family.


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Review from Eve H (Granddaughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cross Lane House Care Home was always a first choice for Nannie for me. The home itself is small, cosy and inviting, not a large home where no one knows everyone. Staff are lovely, friendly and kind, always taking time to chat to make you feel welcome. The care my grandmother gets is excellent.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for bringing Nan to Cross Lane House, she is a joy to be around, always so independent, positive and happy. Also, a big thanks for the lovely endorsement.


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Review from Judith O (Respite Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff, including managers, are very helpful and kind, never a complaint of any sort nor of each other.
No rules, can get up or stay in bed if liked, have breakfast when ready. Can go to bed when like, I go at midnight! Large fan and a good TV set in each room but could watch on the large TV in
the lounge, alright if I wished. Very relaxed atmosphere. Visitors are allowed any time, no prearrangement necessary. Could ask for a sandwich or cup of tea whenever. Spoke to the owners, who visit, wish us to think of this as our home.

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Review from H E (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very kind, knowledgable and always helpful.
The rooms are adequate if a little dated in areas.
Food and drink apparently are not always up to a high standard as the meat is sometimes tough but there is always a wide variety of food available.
The rooms and main areas are always kept
very clean and tidy.
My father is happy in his surroundings and clean accommodation and appreciates all the support given to him.

Reply from Carol Spires, Manager at Cross Lane House Care Home

Thank you for your review. I am sorry that dad sometimes feels that the meat is tough. I am going to monitor this, and if necessary, we will change suppliers. Please let me know if you have any other feedback next time you see me in person, as it is always appreciated.


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Review from N C (Son-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has only recently moved to Cross Lane House Care Home. We were attracted by its homely atmosphere and lower number of residents. We were struck by the friendliness of the staff and management, who provide the required services but with sensitivity and seemingly without an institutional
rigidity. My relative's room (with an ensuite toilet) is a very good size (and has a Freeview TV) with a nice view of the spacious garden, with the house being set on the edge of a rural village.

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Review from Susan C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have recently had to find a home for my father who has dementia. We were very impressed with the family, homely feel of Cross Lane House Care Home. The staff have been very supportive as he settles in. His room is large and overlooks the good-sized garden.

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Review from Michael O (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is 97, is in this nursing home with undisclosed dementia.
I have been very pleased with the care she receives and the feedback I receive from the staff regarding my mother's well-being.
Staff are very friendly and very caring and she is very happy.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Cross Lane House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Cross Lane House Care Home is calculated as follows: ( (127 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cross Lane House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 08 Mar 2025

A beautiful ground floor room with ensuite, large flat screen TV, electric profile bed, colour co-ordinated furnishings wonderful views of garden with it's numerous squirrels and the ducks in the Pond, all within a lovely Victorian Mansion


Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cross Lane House Care Home

What types of Care is Cross Lane House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cross Lane House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cross Lane House Care Home have?

There are 14 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cross Lane House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cross Lane House Care Home to the centre of Wadhurst?

2.8 mile(s) as the crow flies, distance by road may be significantly further.