Cross Lane House Care Home

Cross Lane, Ticehurst, Wadhurst TN5 7HQ
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9.8 42 Reviews
  • Cross Lane House Care Home, Wadhurst
Cross Lane House offers quality care for older people that promotes independence alongside professional standards of healthcare, hygiene, nutrition and security.

Residents are given individual care plans detailing their needs, likes and dislikes, with input from the resident and next of kin, and they are continually updated.

Each resident is allocated a key worker.

A full programme of activities within a pleasant social atmosphere. Including trips out.

Residents are welcome to personalise their rooms.

Respect for privacy and dignity is central to the home's care philosophy.

Staff have in-depth knowledge and experience, while constant on-going training keeps them up-to-date with new care methods and innovations, as well as the requirements of regulators.

Professionals care not only for the resident but their family as well, so that families can be safe in the knowledge that their loved one is in safe hands.

An in-house catering team create delicious, nutritious home cooked meals using locally sourced ingredients where possible.

There is also an in-house professional laundry.

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Care Provided by Cross Lane House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Spiers (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Cross Lane House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,550
  • (these prices are only a guideline, please contact Cross Lane House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please visit and enjoy the hospitality, experience what an excellent care home feels like.


  • Parking

  • Generous parking in the forecourt


Cross Lane House Care Home Reviews (42)

Total of 42, showing 21-40
9.8

Cross Lane House Care Home has a Review Score of 9.8 (9.801) out of 10, based on 13 reviews in the last 2 years. Over all time Cross Lane House Care Home has 42 reviews.

Overall Experience

  • 37
  • 5
  • 0
  • 0
  • 0

Date Published

42
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6
13
29

Review from Julia B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was lost when my mother passed away and he has received the best of attention and understanding. He also has onset Parkinson's disease and requires special care. These are all taken care of by the fantastic members of the care team. He is comfortable and content.
I would absolutely recommend
Cross Lane House Care Home for the care of your loved ones.

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Review from C B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my dad. All the staff are friendly, welcoming and understand my dad’s needs. The manager is great, I feel confident that she will ensure Dad is well looked after and keep me informed of anything I need to be aware of.
I really like the way that all the staff interact
with my dad, they spend time with him, make him laugh and keep his spirits up. Dad feels as though he has a friend and it’s great that she can help him with his mobile phone!

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Review from G B (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, welcoming house, with very kind, helpful staff and caring management.

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Review from T B (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my fairly frequent visits to Cross Lane, I am always impressed with the level of attention from the staff. The home is both welcoming and clean. I would certainly recommend.

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Review from E B (Resident) assisted by family/friend published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable.

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Review from R L (Respite Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Sheila T (Resident) assisted by family/friend published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here.

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Review from Carl T (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention.

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Review from Ena B (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

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Review from David B (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and care for the residents. Mum has been very happy since moving in.

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Review from Dorothy H (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Nothing is too much trouble here at Cross Lane House.

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Review from Mabel T (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, so kind to me and cheerful.

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Review from G B (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best home in the area.

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Review from Beryl A (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.

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Review from S T (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is looked after really well and is very happy at Cross Lane House Care Home.

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Review from J C (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The administration and staff are so kind and caring and we know that mum is well looked after and cared for.

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Review from B H (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy place with staff caring and very helpful. Friendly. All staff always anxious to help.

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Review from J C (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has got everything I want.

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Review from J R (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, staff are very caring and friendly.

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Review from C H (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cross Lane was the fourth care home my mum came to, having struggled for some three years with her health and care needs. For the first time, she has really settled. She does not feel unhappy to be away from her own home because this has really become her home and the staff are so caring and warm. She
has regained so much of her capacity that I can really relax at last, knowing she is safe and her needs are always met. Thank you. The team is just wonderful in every way.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Cross Lane House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Cross Lane House Care Home is calculated as follows: ( (127 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cross Lane House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 08 Mar 2025

A beautiful ground floor room with ensuite, large flat screen TV, electric profile bed, colour co-ordinated furnishings wonderful views of garden with it's numerous squirrels and the ducks in the Pond, all within a lovely Victorian Mansion


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