Dalling House

Croft Road, Crowborough TN6 1HA
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9.5 40 Reviews
  • Dalling House, Crowborough
Dalling House is a relaxed friendly and welcoming care home for the elderly situated in the heart of Crowborough allowing easy access for visiting friends and family.

Dalling House is a double-fronted Victorian residence which benefits from all the usual facilities and amenities being so close to the town centre.

The dedicated staff provide high levels of care with a person-centred approach, ensuring all individual needs, requirements and preferences are met at all times in an immaculate residential setting.

Potential residents are encouraged to spend a day at Dalling House, before making a final decision, without incurring any costs.

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Care Provided by Dalling House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Aleksha Care Ltd
  • Person in charge
  • Paul Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Dalling House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £990
  • (these prices are only a guideline, please contact Dalling House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Dalling House Reviews (40)

Total of 40, showing 1-20
9.5

Dalling House has a Review Score of 9.5 (9.472) out of 10, based on 7 reviews in the last 2 years. Over all time Dalling House has 40 reviews.

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Review from L W (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Dalling House for five months, she has settled in extremely well. The staff have been amazing with my mum, they give her all the care and attention that she needs. I have always been informed of any problems relating to her health. I was worried about how my mum would
settle into a care home environment and i can honestly say they made her feel at home from day one. Its a small care home with a homely feel, the food is home cooked, my mum always mentions how nice it is! They have activities through the week for all residents to participate and even a staff member paints her nails. Thank you all for all your care and support.

Reply from Rawinder Basra, Owner at Dalling House

We are so pleased to hear your mother is enjoying her time at Dalling House. We try our best to create a homely feel for our residents so the staff will certainly appreciate your very kind comments.


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Review from D L (Son-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy and well cared for.
The staff are attentive and kind.
We are always made to feel welcome when we visit.
They keep my wife fully informed of any changes that may occur.
The food is good and appetising.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for taking the time to write a review and for the very kind words. I will be sure to give your compliments to our cook!


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Review from C D (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from dementia and had recently lost his wife and initially went into Dalling House for respite care after an operation. He was very reluctant to go but after his operation needed 24 hour care. The team was excellent with him, showing him compassion and understanding sitting with him
and talking to him about his wife and life. After six weeks, he sadly could not remember his home and wanted to remain at Dalling House. Dad has been at Dalling House for just over a year and is really enjoying life, the twinkle in his eye is back and it's incredible to see his cheeky grin return. He has a couple of favourites, but all the team are amazing. I am reassured to know that dad is safe and well looked cared for.
Thank you!

Reply from Rawinder Basra, Owner at Dalling House

Thank you so much for your very kind words. We are so pleased your father is enjoying his stay at Dalling House and he is an absolute joy to look after.


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Review from Dudley T (Brother of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a suitable local care home for my elderly sister who we had looked after in our own house for the last four and a half years. I wanted somewhere which was homely, not too large and where the residents were treated as people, not numbers, in a friendly environment. We checked out Dalling
House and were delighted to find that it ticked all of our boxes. The staff are very helpful and accommodating, and my sister’s room is just right for her and she has her own furniture and bed, which makes her feel at home. The facilities are perfectly adequate for her needs and a doctor visits regularly so we know she is in good hands. Her room is always clean and tidy when we visit and she enjoys a choice of food. We are very happy with Dalling House.

Reply from Rawinder Basra, Owner at Dalling House

We are so happy to hear that you have found Dalling House to have a homely and friendly atmosphere. This is something we pride ourselves on. Thank you so much for your encouraging words.


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Review from Gwen M (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two years at Dalling House, until she recently passed away. We always found the staff helpful and friendly. We were always kept informed of any problems relating to Mum’s health etc. Being a small care home, it always had a homely atmosphere.

Reply from Rawinder Basra, Owner at Dalling House

Your mother was a joy to look after and is missed very much. At Dalling House we do try to create a 'home away from home' atmosphere so your comments are very gratifying.


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Review from G O (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the first time I've ever had to organise some respite care for my mum. I've always looked after my mum myself. The care, love, support they given to Mum in just the 24 hours she's been there has been incredible!
The amazing team run that little home beautifully. I've actually had some quality
time visiting Mum tonight, she looked so cozy and comfortable, well fed, clean and relaxed. She's made friends which is lovely.
Thank you so much everyone. You are a wonderful team and having worked in several nursing homes, hospitals and private practices, I couldn't recommend you enough.

Reply from Rawinder Basra, Owner at Dalling House

Thank you kindly for your review. Your words are such an encouragement to all of the team at Dalling House.


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Review from R R (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the resident care staff very helpful when arranging to get my mother ready and on time, so that I could take her out in the afternoons. The care staff are also very helpful at addressing any issues or requirements that need to be dealt with. I was also very grateful for a staff member to walk
my mother to the local community hospital in a wheelchair to have an X-ray.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for taking the time to write this review. It is very reassuring for the staff at Dalling House to hear such kind and generous praise from the loved ones of our residents.


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Review from Angie T (Sister-in-law of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83-year-old sister-in-law has regular respite breaks about every 10 weeks and really enjoys her stays. She now looks forward to going and has built a good relationship with the staff who are all lovely and friendly. She enjoys the home-cooked food and always a choice if main meal not for you. Being
a smaller home it is more homely which suits my sister-in-law well. The home also provides some activities for the residents giving them a break in routine and again seems to be enjoyed by those who can partake. The owner is also extremely helpful and does her best to facilitate the regular respite dates which we really appreciate as it gives us some time for ourselves. We will continue to book the respite breaks and gives us peace of mind to know my sister-in-law is well cared for. Thank you to all of you for your professional and caring support.

Reply from Rawinder Basra, Owner at Dalling House

Thank you so much for your very kind and considerate review. Your sister-in-law is an absolute pleasure to look after and we enjoy having her stay with us very much. We are so happy to hear that she enjoys her visits to Dalling House.


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Review from J B (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed respite care after suffering a stroke, his aim was to always return to his own home.
The Dalling House owner and all her staff have been so very friendly, caring, helpful and supportive for this to happen. I can’t thank them enough.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for taking the time to write your review. Your kind words are much appreciated. We are pleased that your dad enjoyed his stay with us and also pleased to hear that he has been able to settle back into his own home again.


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Review from Laurence W (Son of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently stayed at Dalling House for care while we were on holiday. From the moment we arrived, we were welcomed by kind, friendly staff, which straight away, put our minds at ease that she would be well looked after. There is a lovely, homely atmosphere. We were very happy with her bedroom
and facilities. We have booked my mother in for more respite care later on in the year.

Reply from Rawinder Basra, Owner at Dalling House

Thank you so much for your kind comments. It was our pleasure to have your mother stay with us, and we look forward to seeing her again soon.


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Review from A T (Husband of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my wife going into care but all the staff at Dalling House have been outstanding. My wife loves it there and is very happy.

Reply from Rawinder Basra, Owner at Dalling House

We are so pleased that your wife has settled in so quickly and is happy at Dalling House. Thank you for taking the time to write your review.


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Review from Christine S (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very difficult to let go and trust anyone to look after my 89-year-old mum that needs 24-hour care.
I cannot thank Dalling House highly enough for taking away all my pressure.
The owner and her team are all so kind, caring and attentive. They literally are one big extended family and I
trust them to look after my mum 100%.
I would recommend Dalling House 100%. Thank you Dalling House.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for taking the time to write your review. As well as being rewarding for the staff to receive, reviews like yours are also very helpful to prospective residents/families who are looking to find a suitable home for their loved ones. Many thanks.


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Review from June S (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Dalling House in July as her dementia became worse and she needed 24-hour care. The manager and her staff cared for my mum in a most professional way. My mum was only there for five weeks as she passed away on Thursday 19th August due to her condition. I can’t thank the staff enough
for the kindness we received as a family whilst our mum deteriorated. We would highly recommend Dalling House for their kind and professional handling. Thank you.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for taking the time to give your valuable feedback. Please accept our condolences on the passing of your mum and we are pleased to know that we were able to help during a difficult time.


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Review from Jennifer E (Daughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I looked at many care homes for our mum, it’s not easy to find one that ticks all the boxes, but Dalling House definitely does, we’re extremely pleased and couldn’t be happier with the care and attention my mum has been getting from the very caring staff at Dalling House. My mum has dementia
and is now immobile, it’s very comforting to know they are always there to attend to her needs, the facilities are excellent, as is the amazing home-cooked food, also good to know a GP and district nurse attend weekly. The staff and owner are really kind, nothing's too much trouble, overall, I would definitely recommend Dalling House!

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Review from C S (Respite Resident) assisted by family/friend published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant stay, well cared for, food very good, staff very attentive and kind. I was there for respite and wouldn't hesitate to stay at Dalling House again. I would have preferred a shower and did not take part in any activities by my own choice.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for your lovely review. We are so pleased that you enjoyed your stay at Dalling House and our chef will be especially pleased that you enjoyed her cooking.


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Review from David W (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for.
On the times I visited my Mum, I found the staff were very professional and kind.
Also, we were updated on a daily basis.
We were also able to FaceTime and call Mum with the help from the wonderful staff .
It felt so much like a home from home, the care my mother
received.
The personal touch my mother had was 1st class.
I would highly recommend this family-run care home in the future.
Thank you so much for looking after my mum.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for your words of kindness and support for Dalling House. Your mum was a pleasure to look after. I will be sure to share your feedback with all of the staff.


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Review from Jack P (Granddaughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault the care given. Friendly, helpful staff. Always kept informed.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for your very kind words and for taking the time to submit your review. We are delighted you are happy with the care and support your Grandmother is receiving at Dalling House.


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Review from Michael B (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to place on record how happy my family and I are regarding Mum's placement at Dalling House. We know for a fact that Mum is so happy at Dalling and she enjoys all the activities and daily aspects of living there. Importantly she loves the food too. This is especially good because she has
always been a fussy eater, but has nothing but praise for the meals at Dalling. The manager and all the staff have been wonderful to her ever since she arrived after being discharged from the hospital; Mum has nothing but gratitude to them for the thorough way in which they care for her. So thank you all at Dalling for looking after Mum in such a caring way. It is so reassuring and comforting for us, her family, to know that she is safe and being cared for in such a professional way.

Reply from Rawinder Basra, Owner at Dalling House

Thank you so much for your wonderful feedback and it is our pleasure to look after your Mum at Dalling House. She has settled in so well since arriving here and we hope you will be able to visit her very soon. I am sure our cook will be very pleased to hear how much your Mum loves the food!


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Review from Kate L (Daughter-in-law of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very helpful and kept all the family up to date. Accommodating and my mother-in-law was very comfortable there. Staff are very friendly.

Reply from Rawinder Basra, Owner at Dalling House

Thank you for your amazing review. It makes us feel very proud to know that you are happy with the care your mother-in-law is receiving and your feedback will be shared with all of the staff at Dalling House.


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Review from Vivienne B (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been in Dalling House for six months and I am very pleased with the care she is receiving. She is happy with her room and comfortable. The staff are extremely caring and are always very kind and work very hard. Because of lockdown, things have been a little restricted but that will pass.

Reply from Rawinder Basra, Owner at Dalling House

Thank you very much for your kind review. We really appreciate the time you have taken to submit your review. This means a lot to us to reflect the service we provide to our service users. We will continue to provide the best care for your Mum at Dalling House and hope you will be able to visit her soon.


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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Dalling House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Dalling House is calculated as follows: ( (61 Excellents x 5) + (18 Goods x 4) ) ÷ 79 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Dalling House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 05 Mar 2025

En-suite bedrooms available. Self-funding only.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Dalling House

What types of Care is Dalling House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dalling House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dalling House have?

There are 20 Single Rooms.

What are the Facilities & Services at Dalling House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalling House to the centre of Crowborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.