Derwent Residential Care Home

36 - 38 Sedlescombe Road South, St Leonards-on-Sea TN38 0TB
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9.7 41 Reviews
  • Derwent Residential Care Home, St Leonards-on-Sea
Derwent Care Home is committed to creating a warm and welcoming environment where residents feel truly at home. Here, individuals are encouraged to continue living life as they always have, engaging in the hobbies and activities they enjoyed while in their own homes. Whether it’s gardening, painting, reading, or spending time with friends, residents are empowered to maintain their independence and pursue their passions.

The home’s compassionate team focuses on providing a safe, happy, and supportive atmosphere. Every resident is treated with kindness, dignity, and respect, ensuring they feel valued and comfortable. With a strong emphasis on quality of life, Derwent Care Home offers tailored care that prioritises the well-being and personal preferences of each person.

Residents can enjoy a vibrant, community-centred lifestyle while knowing they are in a safe and caring environment. At Derwent Care Home, the goal is to ensure that everyone experiences a sense of purpose, connection, and fulfilment—making it a place that feels like home, every day.

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Care Provided by Derwent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Derwent Residential Care Ltd
  • Person in charge
  • Ali Sepehri (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Derwent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Derwent Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Please be aware that mealtimes are generally a busy time in the care home.


  • Parking

  • Limited parking in front of the care home. Outside of this visitors are able to park on Sedlescombe Road Sth or in Sedlescombe Gardens.


Derwent Residential Care Home Reviews (41)

Total of 41, showing 1-20
9.7

Derwent Residential Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years. Over all time Derwent Residential Care Home has 41 reviews.

Overall Experience

  • 22
  • 15
  • 2
  • 1
  • 1

Date Published

41
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25

Review from F J (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for the past two years, and although she is progressing with her dementia, the care home manager and his staff have been very understanding and caring both with my mum and us as a family, always keeping us updated on what's going on. I know she is well looked after
here

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

It's truly wonderful to hear that your Mum is receiving such excellent care in our care home. It sounds like the team are providing not only for her needs but also offering invaluable support and communication to you and your loved one. Knowing she is well looked after must bring you a great deal of comfort and peace of mind during this challenging time. Many thanks again for your lovely feedback.


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Review from A J (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring, patient and supportive both to mum and myself. Easy to talk to and I feel they listen or take on board any concerns. The one issue can be food, but mum has complained less lately. Mum is always clean and appears well cared for and any health issues are dealt with promptly. Lovely
family atmosphere but more activities would be good.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

Dear family ,We are so pleased to read your positive feedback regarding our staff's care and support for both you and your mum. It's wonderful to know you feel comfortable talking to us and that your concerns are taken seriously. We're glad to hear she's been happier with the food lately. We are particularly happy to hear she has been more satisfied with the food recently. We appreciate your suggestion regarding more activities. This is something we are actively looking into to further enrich the lives of our residents.


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Review from M F (Son of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the very day my mother entered the care home, the staff have been amazing. Nothing is to much trouble. The facilities are excellent and spotless. Whilst she suffers with her memory she is always talking to at least one member of staff and getting about with her zimmer. Our small family have
just celebrated her 90th at the care home and we were even allowed to bring in my daughter's new cocker spaniel puppy, which put a big smile on my mother face. I can't thank them enough for making her life bearable.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

It's truly heart-warming to hear that your mum is being so well cared for and that she's happy with our performance. The dedication and compassion she has shown are invaluable. I'm thrilled to know that she had a beautiful 90th celebration surrounded by family. I hope we can all come together to make her special day as wonderful as she deserves. Thank you for sharing this uplifting experience; it really touches the heart.


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Review from Mark T (Brother of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very please with the way the care home and the staff treat my sister, they are always very friendly and take good care of her. She seems to be happy and comfortable there, which is the main thing as far as we are concerned. We cannot praise Derwent and staff enough and they always keep us
informed about her.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

It's heart warming to hear this! I'm truly relieved that your loved one is getting the care they deserve. It's so reassuring to know that our dedicated staff is making a meaningful impact in her life. Creating a warm and nurturing environment is so important, and I'm glad our compassionate team is helping to ensure she feels happy and comfortable.


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Review from Dave F (Son of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good caring/friendly care staff, all get on well with my mum, and provide her a good family atmosphere. Clean environment, good food and a nice spacious room. Helpful and understanding management team. I feel my mum is being looked after well, following her move to Derwent in November 2024. After the
initial move and some initial confusion on her part, she now appears to have settled and is accepting of the new environment

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

Thank you so much for your kind words and for sharing your experience with Derwent. We're truly delighted to hear that your mum has settled in well since her move in November 2024, and that she's experiencing a family atmosphere with our caring and friendly staff. It's wonderful to hear that you appreciate the clean environment, good food, spacious room, and the helpful and understanding management team.Our team strives to provide the best possible care, and your feedback is incredibly valuable to us. We're committed to ensuring your mum continues to feel looked after and happy at Derwent.


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Review from G H (Granddaughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home look after my nan really well they go above and beyond for her. The staff are really friendly could do with a activity person so that the residents have something to look forward to, other than that it's a lovely home, nice atmosphere and the residents seem happy.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

Thank you so much for sharing your positive feedback! It's truly heartening to know that your nan is happy and well-cared for. We're delighted that you've noticed the friendly and dedicated nature of our staff. We will take your feedback seriously, and we will look into the possibility of adding an activity person to our staff. We are always looking for ways to improve the quality of life of our residents. Thank you again for your kind words and for bringing this important point to our attention.


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Review from Jill H (Daughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to the Derwent residential care home in December 2024. Since mum moved to the Derwent residential care home mum is always telling me how much she loves the home and all the staff and her room. I have seen a massive improvement in my mum's health she is always happy and smiling she interacts
well and always looks very well cared for. The Manager and all the staff are very approachable and I feel I am able to speak to them all if I have any questions. I visit mum often and am always welcomed with a smile from staff and a hot drink. The home is always clean and appears a calm happy environment. And the garden has a lovely fish pond and flowers for everyone to enjoy.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

We're especially pleased to hear about the significant improvement in your mum's health. Seeing her happy, smiling, and interacting well is the best possible outcome for us. We strive to create a calm, happy, and supportive environment, and your feedback confirms that we're on the right track. It's lovely to know you appreciate the clean environment, the warm welcome you receive, and the beautiful garden with the fish pond and flowers. We believe these details contribute to a sense of well-being for our residents. We're committed to continuing to provide your mum with the highest standard of care and to maintaining the happy and welcoming atmosphere you've described. Thank you again for your kind words. We appreciate your feedback and are delighted that your mum is thriving at Derwent.


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Review from A P (Daughter-in-law of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming and very supportive, encouraging and polite to my mother in law. She was able to bring her own furniture to the home, which has made it feel more homely. My only concern would relate to food, which the literature suggests offers some flexibility. With a restricted budget, and
the request for vegetarian food, this is often supplemented by us bringing food in.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

It's wonderful to hear that your loved one is settling in comfortably and enjoying her time with us.Please know that I'm committed to upholding the dignity of each of our residents, ensuring they feel as comfortable and at peace as they would in their own home. I strive to create a welcoming atmosphere that respects each resident's individual expressions and choices.In addition, I am working on providing more alternative food options to better satisfy. Many thanks again


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Review from H J (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum absolutely loves it here. She has been here couple of years now and has made couple of friends. She is finally safe. The staff are amazing and friendly and so helpful. Only thing I would recommend is more activities. Staff always go above and beyond to he caring and kind and helpful.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

I am glad to hear your satisfaction regarding the home and the staff's performance. I would like to express my sincere gratitude for your kind words. We will continue to do our utmost to provide the best care and support for your Mum, ensuring her quality of life is maintained and that she is happy and enjoys her time with us.


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Review from E P (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to Derwent Residential Care Home and the staff and management helped us through what was a difficult transition. They were kind, honest and professional and treated us as family, and my mother with care and dignity at a very stressful time. Sadly my mother died only 3 weeks after
she arrived at Derwent but in those 3 weeks, she was well looked after.

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

Thank you for your thoughtful review. I am truly glad that we were able to meet all of your mum's needs during her time with us. She is fondly remembered, and her spirit will always hold a special place in our hearts. May she rest in peace and be blessed.


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Review from Simon F (Grandson of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this place any more the staff are amazing my Nan was looked after and loved by all staff they made her feel like family. I visited every day they always welcomed me in and answered any questions I had, the manager is such a lovely man he went above and beyond to make nans last days
as comfortable as possible. I will always remember all the staff and will always be in their debt for how amazing and caring they all are, thank you again and I will still pop in and see you all and say hello to the residents who I also became close to,

Reply from Ali Sepehri, Home Manager at Derwent Residential Care Home

We are incredibly grateful for the time you took to share your experiences and feedback. Your reviews help us understand what we are doing well and where we can improve. Your kind words and constructive comments are invaluable to us and we are committed to continuously enhancing our services to meet your needs. Thank you for being a part of our community and for your ongoing support. We look forward to serving you better every day. Warm regards.


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Review from Caroline P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care at Derwent. My mum loves all the staff and it’s a very safe environment. They are all exceptionally good at what they do and have plenty of care and understanding for my mum who is nonverbal. My only negatives are that mum sometimes doesn’t get up until 11 am and has her breakfast
then and about an hour later will have her lunch. The only other downfall is they do not have enough activities at present, but there is a new manager who hopefully will bring this in place. Very impressed with the communications by the new manager to us as a family to keep us updated at all times.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Sara W (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always appears to be happy, clean and well looked after.
Communication between the care home and family is really good.
The care home always looks clean and tidy and staff are all friendly and helpful.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from John D (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since I have been a resident my care has been second to none. The management and staff are so caring and nothing is ever too much trouble and always ready to listen to you if you need them. I would thoroughly recommend this home to anyone without question.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from John W (Power of Attorney of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time of seeing the home we were put at ease, the home is lovely and clean, no smells and the staff are lovely. Very spacious and well set out. The kitchen is lovely and clean and the meals smell lovely. We saw two homes before Derwent and they were disgusting. I can actually sleep at
night knowing they are in good hands.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Denise W (Friend of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff, very clean. My friend has settled in and is very happy. The rooms are big and decorated very nicely. The staff are excellent, nothing is too much trouble. My friend is very well cared for at Derwent.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from D H (Brother of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been professional, friendly, helpful and patient. The home is clean, well run and comfortable. My sister has settled in well and is very happy at Derwent.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Timothy G (Son-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and friendly, always keeping me informed of any health developments and treatment. I very much appreciate all their help and care.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S W (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made my father feel this was a home from home, they even bought him a lawn mower to help him continue his regular routines. Great awareness of needs that were addressed immediately.

Reply from Louise Livesey, Group Support Manager at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Alice P (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Am grateful for all that the carers do - I know they are stretched and poorly paid. Some carers are more attentive and pleasant than others. Little things mean a lot - like the carer who buys cat treats for Mum and Dad to feed the home cat. Similarly - abruptness and impatience have an impact too. Some
carers are very brisk and short - not allowing residents to be heard and dismissing them. Floors and tables are often dirty and sticky. Washing clothes - never seem to get own clothes returned! Poor stimulation and activities provided?

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Derwent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Derwent Residential Care Home is calculated as follows: ( (143 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 188 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ali

Ali Sepehri

Job Title: Home Manager

Joined: 2024

Hello, my name is Ali and I am the Home Manager at Derwent Care Home. I thoroughly enjoy the daily challenges that come with my role and take pride in recruiting a strong team that delivers high-quality care to our residents. It brings me great satisfaction to add value to our care services and enhance the lives of our elderly residents, enabling them to lead fulfilling lives.


I am passionate about providing the same level of care to our residents as I would expect for my own parents. With over 10 years of experience in independent care companies, I have worked with adults who have acquired dementia, challenging behaviour and nursing. I hold qualifications as an Assistant
Practitioner, Dementia Championship, Leadership, and Management.


Making a positive difference in people's lives is my biggest achievement throughout my career. I am committed to continuous development to ensure that the individuals I care for receive the best possible care and life enrichment in their later years.


Frequently Asked Questions about Derwent Residential Care Home

What types of Care is Derwent Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Derwent Residential Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Derwent Residential Care Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Derwent Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derwent Residential Care Home to the centre of St Leonards-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.