Derwent Residential Care Home

36 - 38 Sedlescombe Road South, St Leonards-on-Sea TN38 0TB
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9.6 34 Reviews
  • Derwent Residential Care Home, St Leonards-on-Sea
Derwent Care Home is committed to creating a warm and welcoming environment where residents feel truly at home. Here, individuals are encouraged to continue living life as they always have, engaging in the hobbies and activities they enjoyed while in their own homes. Whether it’s gardening, painting, reading, or spending time with friends, residents are empowered to maintain their independence and pursue their passions.

The home’s compassionate team focuses on providing a safe, happy, and supportive atmosphere. Every resident is treated with kindness, dignity, and respect, ensuring they feel valued and comfortable. With a strong emphasis on quality of life, Derwent Care Home offers tailored care that prioritises the well-being and personal preferences of each person.

Residents can enjoy a vibrant, community-centred lifestyle while knowing they are in a safe and caring environment. At Derwent Care Home, the goal is to ensure that everyone experiences a sense of purpose, connection, and fulfilment—making it a place that feels like home, every day.

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Care Provided by Derwent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Derwent Residential Care Ltd
  • Person in charge
  • Ali Sepehri (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Derwent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Derwent Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Please be aware that mealtimes are generally a busy time in the care home.


  • Parking

  • Limited parking in front of the care home. Outside of this visitors are able to park on Sedlescombe Road Sth or in Sedlescombe Gardens.


Derwent Residential Care Home Reviews (34)

Total of 34, showing 21-34
9.6

Derwent Residential Care Home has a Review Score of 9.6 (9.585) out of 10, based on 9 reviews in the last 2 years. Over all time Derwent Residential Care Home has 34 reviews.

Overall Experience

  • 19
  • 12
  • 1
  • 1
  • 1

Date Published

34
3
5
9
25

Review from Lindy C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy and relaxed, which I have not seen before she came here.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Deborah U (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Due to Covid could only have garden visits. The Garden was in disrepair at the time, broken seating area. Witnessed a resident fall through a swing chair seating with staff laughing.
Some staff very curt and rude. No engaging activities obvious or timetable. Considering a dementia home. My mother
has since moved and I cannot believe the difference in care facilities. Would not recommend this awful place. Building in need of good facelift and front gardens full of rubbish. Far better homes out there than this place!
Also, neglect founded on my mother's personal care.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to complete a review for Derwent Residential Care Home, which we have noted with some disappointment. As you are aware, we have previously responded to the concerns you have raised and feel that we have adequately addressed all of the issues in the appropriate manner, after completing a full investigation. We would like to reassure you that after our latest CQC inspection, we have been awarded a Good rating and the report will be available on our website as soon as it has been released by the CQC.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Sharon V (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I recommend they update their website photos as not accurate as buildings and gardens in need of repair.
Small ornaments scattered around the garden at floor level not good for partially sighted or dementia patients.
Blinds always closed so residents are unable to look out the front window.
My mum
never had on her own clothes or even her glasses.
Never responded to emails/calls regarding safeguarding issues.
The phone never answered and felt some staff quite curt when answering.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to complete a review for Derwent Residential Care Home, which we have noted with some disappointment. As you are aware, we have previously responded to the concerns you have raised and feel that we have adequately addressed all of the issues in the appropriate manner, after completing a full investigation. We would like to reassure you that after our latest CQC inspection, we have been awarded a Good rating and the report will be available on our website as soon as it has been released by the CQC.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from K U (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dementia care specialist home which has proved to be a very good place for our mother. The care staff are all local and have been the same throughout, so staff are retained which is a good sign. They have helped us deal with and understand dementia. Our mother is now settled and the staff seem genuinely
fond of her.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Residential Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to the whole team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from A F (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, clean and excellent care. I could only give satisfactory to safety/security as mum did manage to escape once.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations. In relation to the Security issue at Derwent, please be assured that we are looking into this as a matter of importance and have been in touch with a couple of companies in order to see about having a different system installed. We will keep our residents and their families up to date with this project when we have more information.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Tracy F (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Do not believe the Quality Care Commission report. This is a really good care home with really lovely and caring staff. I have worked in care homes and this is the best you can get so I do not understand why they need improvement. It is not the caring staff, as they are all wonderful.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Residential Care Home. We really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from A M (Relative of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and caring to the residents family, keeping family up to date if the resident is unwell.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Maxine R (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I appreciate the care and affection shown to her.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of Derwent, we really appreciate your kind words and observations and will ensure they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

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Review from D R (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have always treated my mother with love, care and dignity. Happy atmosphere and nothing is too much trouble for the staff. The staff always deal with any queries efficiently. Happy that my mother is being cared for so well.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations and will ensure that they are passed on to our team at Derwent.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from J B (Husband of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the husband of a resident.
Overall, I am very happy with the care my wife receives at Derwent Residential Care Home. I am myself made to feel welcome at all times as I am there most days visiting my wife. The staff and carers treat my wife with dignity and respect at all times and this makes me
feel comfortable when I leave at the end of the day. I hope this care and level of professionalism continues for the future care of my wife.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

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Review from Gillian B (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, welcoming and caring environment with a feeling of a personal home and not an institution.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of Derwent, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Review from S R (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Derwent Care Home needs a lift.
Those residents who reside in the rooms upstairs and have mobility problems would find it very difficult to descend the stairs. My mother is bed bound and could only get around using a wheelchair; noway could she join in with activities downstairs. There is a stair
lift but would still be a problem for both residents and staff alike.

Reply from Sian Kennell, Office Manager / PA to Directors at Derwent Residential Care Home

Thank you for taking the time to review your experience of our Derwent Care Home, we really appreciate your comments and observations. We are currently embarking on re-decoration and improvement works at Derwent and are looking into options for easier access to the ground floor.


We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Jim V (Brother-in-law of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister in law every week and always find the staff to be very attentive and caring towards her and all of the other residents. Her room and the communal areas are spotlessly clean and there are activities on offer for those that want to join in. It is reassuring to myself and my family that
she is looked after so well

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Review from Lisa B (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the Derwent for temporary respite care and enjoyed her stay so much, decided to stay on a permanent basis. The staff are friendly and efficient, creating a happy safe and caring environment for the residents.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Derwent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Derwent Residential Care Home is calculated as follows: ( (83 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 108 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Derwent Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ali

Ali Sepehri

Job Title: Home Manager

Joined: 2024

Hello, my name is Ali and I am the Home Manager at Derwent Care Home. I thoroughly enjoy the daily challenges that come with my role and take pride in recruiting a strong team that delivers high-quality care to our residents. It brings me great satisfaction to add value to our care services and enhance the lives of our elderly residents, enabling them to lead fulfilling lives.


I am passionate about providing the same level of care to our residents as I would expect for my own parents. With over 10 years of experience in independent care companies, I have worked with adults who have acquired dementia, challenging behaviour and nursing. I hold qualifications as an Assistant
Practitioner, Dementia Championship, Leadership, and Management.


Making a positive difference in people's lives is my biggest achievement throughout my career. I am committed to continuous development to ensure that the individuals I care for receive the best possible care and life enrichment in their later years.