Dorley House

19-20 Bedfordwell Road, Eastbourne BN21 2BG
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9.8 29 Reviews
  • Dorley House, Eastbourne
Situated in the seaside town of Eastbourne, Dorley House provides residential care for up to 30 older people. There are some shared rooms available for couples and a lift to provide easy access to all bedrooms. 19 of the bedrooms are en-suite and all have sinks, telephone and television points.

The house has a sun lounge and dining room, as well as a large garden. Staff provide a choice of freshly prepared meals and daily activities to keep residents entertained.

The house is just a mile from the coast with bus access to the seafront, town centre and Eastbourne railway station.

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Care Provided by Dorley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chalika Udugampola & Sharon Vincent (Home Manager)
  • Admission Criteria
    • Open
    • Ages 50+
  • Room Information
    • Single Rooms (33)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Dorley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,199
  • (these prices are only a guideline, please contact Dorley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are not restricted to any time frames
    Please note during this pandemic that you ring and ask for more information.


  • Parking

  • Parking available on site and off road free


Dorley House Reviews (29)

Total of 29, showing 1-20
9.8

Dorley House has a Review Score of 9.8 (9.755) out of 10, based on 16 reviews in the last 2 years. Over all time Dorley House has 29 reviews.

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Date Published

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Review from Eleanor M (Regular Volunteer) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dorley House had a lovely friendly vib as soon as I entered with my dog. All residents seems happy, content and well catered for. We look forward to our next visit.

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Review from L F (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled well into Dorley House. The staff are caring and understanding of his needs.

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Review from Simon H (Husband of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very well led. They do magnificent work in a challenging environment. the home itself could do with a face lift. All residents are cared for with utmost respect, kindness and love. Thank you.

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Review from C P (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care given to my husband is excellent couldn't wish for more. He took a while to settle but the staff have taken all the time and care for him to be settled. He now seems content and happy.

Reply from Chalika Udugampola, Home Manager at Dorley House

Many thanks for this wonderful review. I will pass this on to our staff.


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Review from C S (Wife of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for 9 months. He has always been treated with care and respect. He had a few problems setting in but the staff supported us both through this transition.

Reply from Chalika Udugampola, Home Manager at Dorley House

Many thanks for this wonderful review. Our care staff are extremely competent and do everything possible to make everyone feel comfortable, especially during the transition period. I will pass this information over to the staff.


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Review from J O (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum arrived she has seemed very happy. The staff are extremely kind and helpful. They have made mum very welcome and when we visit we are greeted like old friends. The main room is bright and residents interact with each other well.

Reply from Chalika Udugampola, Home Manager at Dorley House

Thank you very much for your wonderful review about the home and the care staff. The credit goes to all the staff who care for your mom. I will pass this information on to the staff.


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Review from J J (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dorley House has cared for my mother for several years now and I am extremely happy with her care. She is very settled and happy.

Reply from Chalika Udugampola, Home Manager at Dorley House

We appreciate your valuable feedback and all the credit goes to our wonderful team of staff.


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Review from J W (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff are always kind, friendly, attentive and professional and do everything to keep our mother looked after and well cared for. We know she is in excellent hands and enjoying the welcome and family days we share there. They exceed our expectations.

Reply from Chalika Udugampola, Home Manager at Dorley House

We appreciate your valuable review and I will pass this information to our incredible staff to whom the credit should be given.


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Review from T S (Niece of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home, which looked after my very elderly aunt who had dementia and who recently passed away. She was always treated with dignity and respect. The staff treat their residents with obvious compassion and love. They were always really helpful and delightful to talk to. We had to
travel a long way to visit and were always offered food and refreshments. We received regular updates and newsletters and the care was first class. I would not hesitate to recommend Dorley House to care for your loved one.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you for your lovely review of Dorley House. I will be sharing this with the team. It was a pleasure to have met such a wonderful person like your aunt.


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Review from Andy J (Son of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always friendly and happy. My mother is always happy and has good things to say about the home.

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Review from Kate R (Daughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Dorley House have been amazing to my mum since she came in August. They are all so friendly and caring and she has received amazing care since she has been here. Dorley House is very welcoming. I feel so happy knowing she is safe and getting excellent care. I highly recommend Dorley House.

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Review from David H (Husband of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffers from vascular dementia. She was a resident at Dorley House for respite for a 2-week period, for her, and my, first time. After initially settling in, she was fine and safe. She was not anxious. I would certainly consider her return to Dorley House.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you. That is indeed good to hear. Take care.


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Review from Paul R (Son of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent two years in the care of the staff of Dorley House. I have nothing but the highest of praise and infinite thanks and gratitude for the way my Mum was cared for in her last two years. I was kept informed of any issues, increased medications, concerns and welfare. The staff are marvellous,
simply the best anyone could wish for in caring for a dementia patient.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you Paul for the great feedback. It's good to hear that Mum was Happy. Take care.


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Review from C S (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dorley House has provided an excellent service of care and support, they are very understanding and keen to meet all my Mother's needs. They take time to listen to any concerns I may raise about her health and address them very quickly, keeping me informed on any decisions or extra support she may need.
Dorley House has a wonderful, caring, cheerful and friendly atmosphere, always welcoming, providing an excellent and loving service. Thank you.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you for your wonderful comments. We will continue to provide and maintain the service based on needs and choice.


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Review from Pauline C (Wife of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after very well. The staff are kind, friendly and efficient. My husband always seems happy as are the other residents. The staff always do activities and there is always music on. The care home is very homely.

Reply from Vasantha Nadesan, Director at Dorley House

Thank you. Will pass on the the team at Dorley.


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Review from L H (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my father is receiving at Dorley House. The staff are all friendly, gentle and efficient, and provide activities for the residents. There is always a range of music playing and even an old Hammond organ in one of the lounges! The home has a bright, light feel to it
and the bedrooms are modern and well equipped. It is a peaceful setting with a beautiful garden and wonderful staff. My dad is relaxed, happy and in safe hands. What more can you ask for?

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Review from Marion A (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and supportive. Thank you.

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Review from H P (Friend of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, very helpful. They treat residents with respect and chat with them in a friendly manner. They deal kindly and calmly with residents who may be upset about anything. They always encourage residents to join in activities.

Reply from Alicja Klamann, Home Manager at Dorley House

Thank you. We will pass on your comments to the team at Dorley.


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Review from Helen S (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident at Dorley House for five and a half years and we have always felt that she has been part of a family. The staff made it clear from the start that it was her home. The staff were always welcoming and friendly. Food and refreshments were regular and of high quality. During lockdown,
the activities coordinator provided updates and photos and there were opportunities for virtual visits and planned in-person visits. Sadly in November Auntie became unwell and we cannot fault the care provided during the deterioration in her health. The compassion she received and the communication with family from the manager at this time was outstanding. We were incredibly thankful for the holistic approach taken by the team at Dorley House and for the care she received at the end of her life in her 'home'.

Reply from Alicja Klamann, Home Manager at Dorley House

Dear Helen,
Thank you so much for taking the time to review your experience of the home. It is great to have good news and I will be sharing this with the team. I wish you all the best. Kind regards.


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Review from Madeleine F (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed into Dorley House care home at the beginning of the pandemic so still to this day I have not been able to visit inside, however, mum had stayed in a couple of other care homes for respite and was clearly not happy in them so I was concerned having not been inside Dorley House how suitable
it would be for her. It took mum a few weeks to settle and Dorley House put everything they could in place for her to help with this. Mum has now been there for 10 months and I am so happy with everything. I speak to mum regularly, the Management and the staff keep me up to date with how she is getting on with sleeping/eating etc and to top it all, the full-time activity lady goes out of her way to ensure all the residents are kept occupied which is exactly what mum needed being the busy body she is. The activity lady keeps me informed regularly about what she has been doing with mum and with the other residents and she ensures that the residents also get one to one time with her.

Reply from Pramod Bucktowar, Home Manager at Dorley House

Thank you for your nice review which much appreciated. I will share your views with the team.


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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Dorley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Dorley House is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 188 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorley House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Chalika Udugampola

Job Title: Home Manager

Choosing a care home is an important decision. Make the right choice with Dorley House Residential Care Home.


Frequently Asked Questions about Dorley House

What types of Care is Dorley House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dorley House provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dorley House have?

There are 33 Single Rooms.

What are the Facilities & Services at Dorley House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dorley House to the centre of Eastbourne?

0.4 mile(s) as the crow flies, distance by road may be significantly further.