Eastbourne Grange

2 Grange Gardens, Blackwater Road, Eastbourne BN20 7DE
Submit a Review
9.2 11 Reviews
  • Eastbourne Grange, Eastbourne
Eastbourne Grange provides quality living, dining and caring services delivered by fully trained staff. The home features double and single rooms, all with en-suite facilities.

The food at the home is home-cooked and caters for all dietary requirements. The home a warm, friendly and privately-owned residential care home with 25 beds.

Show Eastbourne Grange on the Map

Care Provided by Eastbourne Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Eastbourne Grange Ltd
  • Person in charge
  • Glenys Patrick (Registered Manager)
  • Admission Criteria
    • pre assessment by Manager
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Eastbourne Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200

  • Standard fees include all elements of personal care. Also included are all meals (which are all freshly cooked on the premises daily), refreshments throughout the day, laundry, cleaning of rooms, bed changing, calls made to other professionals ie GP's nurses etc.
    The home's policy on top ups for local authority funded residents is for the family to top up any shortfall to meet the lowest room rate.
    Facilities not included in the rates are hairdressing, chiropody, newspapers and private telephone lines.
  • (these prices are only a guideline, please contact Eastbourne Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be throughout the day, however ask visitors to please avoid meal times if possible.


  • Parking

  • Small car park at front of the building plus roadside parking.


Eastbourne Grange Reviews (11)

9.2

Eastbourne Grange has a Review Score of 9.2 (9.229) out of 10, based on 5 reviews in the last 2 years. Over all time Eastbourne Grange has 11 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
  • 0

Date Published

11
0
1
5
6

Review from James W (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experince of the staff of Eastbourne Grange was very positive. All of them had wonderful empathy and compassion for the inmates. I could not fault them.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for your kind words; it was an absolute pleasure looking after your mother, who was a delight. I am very proud of my team, and I will pass on your feedback to them all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle G (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely rest home. Friendly staff, the residents are always looking clean and happy and they are well looked after. My mum loves the activities, there’s always a staff member to help the residents. The rest home is nice and clean, and residents' clothes are always cleaned. The room is nice, and clean
and has plenty of room.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for your kind words, very much appreciated. We do have an amazing team here who work so well together creating a lovely, homely family atmosphere.
We are so pleased your mum is happy here and settled so quickly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Friend of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found care for three relatives or friends over recent years. This was the first time I have used Eastbourne Grange. I was super impressed by the lovely, kind and caring atmosphere at Eastbourne Grange. Accommodation is comfortable and clean. The food is well made. Medical help is professional
and effective. But without a doubt, this care home's strengths come from the management and the lovely staff. My friend loved it here and I always felt happy that they were being looked after.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for your review it is greatly appreciated. I am fortunate to have an amazing team who do an amazing job. Caring from the heart, creating a lovely homely atmosphere. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy to write this review. As a long-standing resident, I have seen very many improvements over time. With good and stable management and an excellent and caring team, the home is well-run and has a peaceful and happy atmosphere, with excellent care. The food is freshly cooked, with very
good choices, to meet all needs and by two very good and friendly cooks. The owner and manager always seeks to make any improvements possible. Thank you to everyone, your hard work does not go unrecognised!

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you, that is so kind of you to say and it is really lovely of you to share your experience with others.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet M (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has spent twenty one months in this care home. The staff and manager have been amazing in showing kindness, compassion, understanding and patience in caring for my mum. They have not only supported Mum, but have been there for our family. I can't thank them enough. The food is freshly cooked
every day, there is a mid-morning drink and biscuit and tea and cake is offered in the afternoons. Activities are available without outsiders also offering entertainment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa S (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What a great, caring, happy team. Our whole experience, from the initial visit assessment and moving in, to day to day attention, management has been amazing. Mum has dementia but is still very active, so we were worried about her being able to continue to access her clubs and outings. But the
whole team are on board to make sure she has had the least disruption possible, and we all feel she is at 'home from home'. She tells us about all the new people she has become friends with and chatting in the garden. 'I'm so lucky', in her words - and we feel the same. We've all landed on our feet after a tough 18-months. Thank you to the manager and Eastbourne Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher P (Son of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Eastbourne Grange care home for about one and a half years. I have always been very happy with the care she receives; it is always very clean and tidy, the food is home-cooked and good, my mother always enjoys it. A new manager has taken over, and it is even better than
before; she always has time to talk to myself or my family and answer any concerns we have in a very friendly manner. All the staff are very friendly and polite. My mum recently turned 100-years-old; all the people at the home made it a great day. On behalf of myself and all my family, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Eastbourne Grange Care Home for almost 18 months.   The quality of care she receives has always been excellent with home-cooked food that she loves and it is always spotlessly clean and always smelling fresh. Recently a new manager has taken over running the home and
as you can imagine we, the family were more than a little worried that the care would slide. However how wrong we were to worry if anything the ambiance of the home is still wonderful, if not better. It is an exceptionally calm place with wonderful staff, most of whom are new to Eastbourne Grange since the new manager was appointed, and are wonderful caring people. Well done to you all!  I would recommend Eastbourne Grange with honesty and with no doubts. I and my family are so pleased that my mum has a place there


 


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim T (Son of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into a care home at very short notice following frequent falls in her sheltered housing apartment and recovery in hospital. I was given three care homes to visit and view. Eastbourne Grange was the first we viewed, completely unannounced, and was so pleased, we took a room for Mum immediately.
My mum is still very independent, and the staff took great care in ensuring she settled in. Her care and treatment since that day, has been brilliant. All the staff are wonderful, and as I live some hours away, it is a great comfort and reassurance that my mum is getting such great care. I can't praise Eastbourne Grange enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernard G (Son of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at this care home now for over six years and is happy and content with both the environment she lives in and the quality of the care she receives. My visits to the home are always made welcome by the staff, and I am hoping to meet with the newly appointed manager on my
next visit. Like all care homes, they run on a tight budget, and if there is anything they could do more, it would be to provide more staff, although they cope very well. I am sure that this is typical of most care homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Niki G (Friend of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbourne Grange offers a home from home environment. The management and staff are very welcoming, friendly and always go the extra mile to make sure needs are met. I would definitely recommend Eastbourne Grange to friends or family who require respite care or even long term.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.229)

Overview of Review Score

The Review Score of 9.2 (9.229) out of 10 for Eastbourne Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Eastbourne Grange is calculated as follows: ( (46 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Eastbourne Grange is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Glenys

Glenys Patrick

Job Title: Registered Manager

Joined: 2016

Glenys has been a Manager for 16 years in the care industry and has been The Manager of Eastbourne Grange for 8 years.


She started in the care industry in 2000 where she worked for East Sussex County Council as a carer then worked her way up to Manager gaining her Level 3 in health and social Care and her Level 4 in Leadership and Management.


Monika

Monika Jankowska

Job Title: Deputy Manager

Joined: 2022

Monika has been at Eastbourne Grange since November 2022.


Ilona

Ilona Marzec

Job Title: Care Assistant

Joined: 2016

Ilona is originally from Poland. She has worked at Eastbourne Grange for over 8 years.


Muhammad

Muhammad Bilal

Job Title: Care Assistant

Joined: 2022

Muhammad is a Care Assistant who we sponsored from Pakistan. Muhammad has been with us since October 2022, he is currently undertaking his diploma Level 3 in Health and Social Care.


Agnetha

Agnetha Silins

Job Title: Senior Care Assistant

Joined: 2022

Aggie has been here at Eastbourne Grange since January 2022 as a Senior Carer. Aggie has a wealth of knowledge working in the care industry since 2003.


Aggie has recently completed her Level 4 Diploma in Adult Care


Frequently Asked Questions about Eastbourne Grange

What types of Care is Eastbourne Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastbourne Grange provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Eastbourne Grange have?

There are 15 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Eastbourne Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastbourne Grange to the centre of Eastbourne?

0.9 mile(s) as the crow flies, distance by road may be significantly further.