East Dean Grange Care Home

Lower Street, East Dean, Eastbourne BN20 0DE
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9.6 49 Reviews
  • East Dean Grange Care Home, Eastbourne
East Dean Grange Care Home is situated in the idyllic village of East Dean, Eastbourne. Close to local beauty spots and set in stunning countryside surroundings, East Dean Grange offers residential care in a home from home setting, designed to be welcoming and comfortable for residents and their loved ones.

There are 30 rooms in the home as well as a spacious dining room, living areas to relax and socialise, and a great outdoors space where residents can admire the surrounding countryside views.

The care team deliver bespoke care and support to all residents, meeting their health and wellbeing needs whilst working to make everyday as happy as it can be.

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Care Provided by East Dean Grange Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • ASA Care Home Ltd
  • Person in charge
  • Ellemae Latter (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for East Dean Grange Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact East Dean Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is situated in the pretty village of East Dean, just a few miles from Eastbourne and the coast. Seven Sisters Country Park is also on the
    doorstep, offering a choice of beautiful walks and a lovely tea room.


    Located in pleasant countryside surroundings, close to all local amenities such as post office, pub, village hall, church, cafes, gift shop, vets and doctors surgery, restaurant and local farmers market, which takes place every Wednesday.


  • Parking

  • There is onsite parking available.


East Dean Grange Care Home Reviews (49)

Total of 49, showing 1-20
9.6

East Dean Grange Care Home has a Review Score of 9.6 (9.601) out of 10, based on 12 reviews in the last 2 years. Over all time East Dean Grange Care Home has 49 reviews.

Overall Experience

  • 27
  • 18
  • 3
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  • 0

Date Published

49
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Review from Veronica S (Wife of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 18 months living at the Grange with Parkinson's, my husband's health deteriorated quickly. After hospital discharge, it was a relief to him to return to East Dean. The care given was brilliant. So much detail was taken care of. All the staff treated him as a member of the family. His family
was also supported lovingly - right up to the peaceful end.

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Review from S B (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for 2 weeks respite. She was reluctant to come but the staff were very patient and tried to accommodate her as much as possible.
They were very patient and respectful of her needs and wants.
I was very happy with the home and will be looking to place her here again in the future.

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Review from J M (Sister-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been at the home for nearly 3 years and seems very settled.

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Review from Lorraine W (Wife of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had such a lovely afternoon at the Christmas party at the East Dean Grange Care Home. The staff are absolutely amazing, caring, considerate and inclusive to all. My husband was really contented and happy sitting, listening to the singer. Thank you so much for making this a special time for me and
my husband - such a wonderful memory.

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Review from Daniel G (Husband of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it like being at home. Everyone is kind and helpful. Wouldn't change a thing. Lovely.

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Review from Sophia B (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and settled here and taken care of very well. All the staff are kind and friendly and make sure she is comfortable. They are always very welcoming and cater to everyone's needs. Mum is flourishing here compared to being at home and the socialisation with other residents and staff has
done her so much good. Staff always get her up and engaged and we are lucky to have such dedicated staff.

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Review from Keith R (Husband of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased for my wife to be at East Dean Grange Care Home. All the staff are so nice and caring. Everyone has a smile on their faces. My wife is safe, secure and very well looked after. I feel so good that she is happy and looked after better than I.

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Review from S W (Niece of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at EDG care home for just over a year. Since the new management team has been in place things have drastically improved mainly the atmosphere. My aunt is well cared for, the staff are very kind and patient and she is treated with understanding and patience. Her room is spacious and
has lovely views. Food is showing signs of improvement. I feel there could be more daily activities and encouragement for residents to more more. My aunt does get bored at times but I realise residents with dementia are challenging. I am very happy with the service at EDG Care Home and would recommend it.

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Review from D T (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at East Deam Grange Care Home. The home has a family atmosphere, and I am included in that family. The staff are caring and respectful of my father's requirements, they keep me informed as to his progress. All his medical and care needs are met. We are always made welcome at
any time of day to both visits and take him out. I am confident my father is safe and cared for.

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Review from B D (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is consistent and has been in the care home for 3 years. My mother is safe and gets on well with all the staff.

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Review from S L (Sister of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for over one year and is happy. Staff have always been patient, kind and helpful with a cheerful and professional manner. There have been improvements since the recent change of management. The new manager has considerable experience in care home management and is fair,
kind and professional in her approach. She is making welcome changes which will take time, but already there is much improved staff training, some additional staff and a noticeable improvement in staff morale and confidence. Moreover, the new manager listens and is very supportive of staff, residents and relatives too. The recent CQC report unfortunately pertains to the period prior to the change of management and does not reflect the vast improvement in the current running or rating of the home.

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Review from Susan G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum commenced her stay at East Dean Grange in May 2022. They were a godsend as myself and my 2 siblings were broken as we could no longer keep her safe and well and felt we had failed Mum. All the staff at the home were so respectful to our mum especially four members of staff in particular.
Our
mum enjoyed the food and her room was so comfortable and roomy. Mum wasn't the easiest to look after as she was fiesty and independent and was struggling with her dementia. All the staff got to know Mum very well and knew what to do for her when she became agitated.
Mum had always been so clean and loved her clothes and the home ensured that this was kept up making sure that her outfits were correct and one member of staff gave her a weekly manicure. Mum had lost a lot of weight leading up to coming to East Dean Grange but the good food ensured she put this weight back on.
Our mum passed away unexpectedly on the 7th November this year and the team could not have been kinder. Thank you.

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Review from Carol M (Daughter-in-law of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would totally recommend this home and only wish it had been available to non-members before now. Apart from the usual teething problems with moving into anywhere new, the experience has been above and beyond my mother-in-law's 2 previous care homes. The staff are all friendly, professional and caring.
They are excellent communicators and are totally on it with regard to her medical care needs. Plus, the administration is speedy and efficient - a rarity! A superb setting too nestled in the South Downs with a lovely garden and easy access to the local church, inn and village.

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Review from D S (Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, homely, comforting. Food not bad.

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Review from D B (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met many of the staff and I have had many chats to them and they are all very helpful and do most things to give you confidence.

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Review from Janet B (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable and caring home with excellent meals and very pleasant staff. Would recommend to anybody.

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Review from Joan W (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general feel of the home is pleasant.

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Review from Rebecca F (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother had a weeks respite care and during that time, although staff were pleasant and helpful, there were a number of issues which gave cause for concern;
1. 24 hours after admission, Mum was admitted to hospital with confusion and dehydration.
2. Despite being told on several occasions that Mum
needed assistance and a straw to drink, on at least 3 occasions we witnessed Mum being served a drink in a heavy mug with no straw.
4. When I picked Mum up, she was not wearing a bra, was not wearing her own clothes, her hair was not combed, her legs were badly discoloured and dry (cream needs to be applied 2 x day), she was taken to the toilet but when I got home found her bottom had not been wiped, her socks and slippers were wet.
5. Mum was sent home with someone else's clothes and at least 7-8 items of her clothes were missing.
6, Impossible to contact the home by phone or leave a message after 5pm.
7. Signage and web references suggest another care provider ownership but it was sold in April 22.

Reply from Ellemae Latter, Registered Manager at East Dean Grange Care Home

Thank you for taking the time to review us. We are sorry you feel this way and that you had a negative experience. We are pleased that you recognise the staff were pleasant and helpful.
We do not feel the review is reflective of the care we provide. For example, care staff followed the correct procedures in contacting the paramedics and it was ultimately the paramedics who made the decision to admit Mum to the hospital. Further, on the day of discharge, Mum was well presented and no concerns were raised at the time. The clothing, as discussed, was in the laundry being cleaned and was collected by you within a few days of discharge. No items were missing.
We were pleased when you made the decision to extend Mum's respite and we were unaware of the issues you raised. We don't have a record of a formal complaint and would be happy to discuss this in more detail. We always strive to provide the highest quality of care and we will use your feedback to improve peoples' experiences.


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Review from B S (Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely home in a lovely area. I felt there was a shortage of staff, the time to answer the bell was 25 mins which in the case of emergency is far too long. (I did not have an emergency.) The staff were lovely and helpful (when they had the time).

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Review from A S (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you were staying in charge, extremely likely. You gave Mum the best care always; she loved it with you. You have been so kind and thoughtful to Dad when he visited Mum. This gave me peace of mind. Since her death last week, we have had so much support, which we are so grateful for. We have nothing
but praise for all your staff. Thank you for giving Mum a wonderful last year of her life.

Reply from Alison Horridge, Customer Advisor on behalf of the team at East Dean Grange Care Home

Thank you for your kind words. We are so sorry for your loss, but we are glad that we were able to support you all through this difficult time. Thank you again for choosing us to look after her.


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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for East Dean Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for East Dean Grange Care Home is calculated as follows: ( (96 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 143 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Dean Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Vanessa

Vanessa Farmer

Job Title: Home Manager

Joined: 2017

I have 26 years experience in health and social care, having started my career in the NHS, as a nurse, and progressed to Deputy Ward Manager.


I then made the move into the social care sector where I was responsible for converting care homes to nursing homes. After a couple of years of being involved in crisis nurse management I decided to move to managing adult social care in residential, non nursing, care homes. In the last nine years I have worked predominately in the voluntary sector before joining Bupa this year.


“Age is no boundary and people can still live happy and fulfilling lives. Activity and community involvement is just as important as personal care”


I operate an open door policy and if you are visiting please come and see me or say hello when you see me around the home.


Penny

Penny Wallis

Job Title: Deputy Manager

Joined: 2016

I’ve worked in the care industry for 24 years, having started at the age of 14, as a tea girl to earn pocket money.


I have worked in a variety of environments ranging from nursing, residential and dementia to special needs homes.


Throughout my career I’ve worked my way up from carer, one of the roles that I most enjoyed as I take pride in looking after others, to my current role of Deputy Manager, where I support the Home Manager in the welfare of all our residents.


I thoroughly enjoy my job, because the well being and happiness of our elderly is important to me, and I feel they deserve the best support that we can provide and I'm passionate that East Dean Grange can definitely deliver this.


Frequently Asked Questions about East Dean Grange Care Home

What types of Care is East Dean Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does East Dean Grange Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does East Dean Grange Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at East Dean Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is East Dean Grange Care Home to the centre of Eastbourne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.