East Dean Grange Care Home

Lower Street, East Dean, Eastbourne BN20 0DE
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9.6 49 Reviews
  • East Dean Grange Care Home, Eastbourne
East Dean Grange Care Home is situated in the idyllic village of East Dean, Eastbourne. Close to local beauty spots and set in stunning countryside surroundings, East Dean Grange offers residential care in a home from home setting, designed to be welcoming and comfortable for residents and their loved ones.

There are 30 rooms in the home as well as a spacious dining room, living areas to relax and socialise, and a great outdoors space where residents can admire the surrounding countryside views.

The care team deliver bespoke care and support to all residents, meeting their health and wellbeing needs whilst working to make everyday as happy as it can be.

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Care Provided by East Dean Grange Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • ASA Care Home Ltd
  • Person in charge
  • Ellemae Latter (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for East Dean Grange Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact East Dean Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is situated in the pretty village of East Dean, just a few miles from Eastbourne and the coast. Seven Sisters Country Park is also on the
    doorstep, offering a choice of beautiful walks and a lovely tea room.


    Located in pleasant countryside surroundings, close to all local amenities such as post office, pub, village hall, church, cafes, gift shop, vets and doctors surgery, restaurant and local farmers market, which takes place every Wednesday.


  • Parking

  • There is onsite parking available.


East Dean Grange Care Home Reviews (49)

Total of 49, showing 21-40
9.6

East Dean Grange Care Home has a Review Score of 9.6 (9.601) out of 10, based on 12 reviews in the last 2 years. Over all time East Dean Grange Care Home has 49 reviews.

Overall Experience

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  • 18
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  • 0

Date Published

49
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Review from Josephine M (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in this home for a few months. This home is very clean and has a very welcoming feeling. The staff are very hard workers. They have all looked after my mother extremely well. My mum was happy there. The office staff are amazing, always have time to answer any questions I had.
I would
definitely recommend this home.

Reply from Amanda Barnes, Customer Service Adviser at East Dean Grange Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that Mum had such a positive experience and was happy in our care. Thank you for choosing East Dean Grange for your Mothers stay.


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Review from E P (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at East Dean Grange for over three years now. She always seems happy and content, and the place feels much more like a home and a family than an institution (unlike some other care homes I have visited). The staff have kept her safe throughout the pandemic and they are clearly very
fond of her. The standards of care and attention to detail are outstanding, and they also go to great lengths to make the family feel welcome too. Definitely would recommend to anyone looking for a kind and loving home.

Reply from Amanda Barnes, Customer Service Adviser at East Dean Grange Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our East Dean Grange family. It is lovely to hear that your mother is happy and content in our care. We hope to continue providing your mother with the best possible care.


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Review from M S (Friend of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The person I visit is very satisfied with the care she receives.

Reply from Amanda Barnes, Customer Service Adviser at East Dean Grange Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that the person you visit is happy with the care they receive.


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Review from Matthew B (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at East Dean Grange for three months now. She is the most settled she has been for a couple of years. When told she could stay there permanently, she was so happy.

Reply from Amanda Barnes, Customer Service Adviser at East Dean Grange Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that Mum is happy and settled in our care home. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from Ian M (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of dad's family, I am able to confirm we are extremely happy with the care Dad receives. He is treated with kindness and respect - for example, the staff have taken on the role of "family" as well as carers during the Covid lockdown.
After a spell in hospital recently, he was welcomed back
with genuine warmth and concern. And offered full support to enable him to settle back and pick up from where he was. For example, the home has been able to ensure his diet was tweaked, so he regained the weight he had lost as an inpatient.
The way the staff addressed the necessary restrictions during lockdown meant that Dad was comfortable and reassured - as were we. As we come out of lockdown and visits are starting up, the way these are handled is exemplary.
Dad is looking forward to getting into the garden and participating in activities now these are being introduced again.

Reply from Alison Horridge, Customer Advisor on behalf of the team at East Dean Grange Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is well looked after and cared for. It has certainly been a very challenging time, so it's good to know that you and Dad felt safe and comforted by the measures we put in place. Thank you again.


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Review from Amanda B (Niece of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy indeed with the quality of the care provided to my aunt, who has been a resident for 12 months. It has been a joy to see how she interacts with the care home staff, who are so kind to her. Although she has Alzheimer's, she is very alert to the way people treat her and is quick to value
the attention and care she has received. Since regular visits have resumed, I have been so impressed with the quality of organisation of each visit, not to mention the care for my aunt's safety and for my own. Nothing is too much trouble for the dedicated team who have facilitated these visits.

Reply from Emily Wilson, Customer Advisor on behalf of the team at East Dean Grange Care Home

Thank you so much for your incredibly lovely comments; we are so grateful to receive your kind feedback. We are so pleased that you're impressed by our services and that you can feel at ease knowing your Aunt is in our care. Please let us know if there is anything more we can do for you.


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Review from J P (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after and well-fed. Whilst I know it's difficult at the moment I do feel more one to one activities could be done when communal activities aren't possible or the person doesn't want to do painting/colouring etc.

Reply from Greta Narbutaityte, Customer Adviser at East Dean Grange Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from L S (Friend of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend is very happy here and chose it after spending a two week respite period. The staff are very friendly and caring and the home is in a lovely part of the area where my friend had lived independently for over twenty years. Any problems that arise are quickly reported to me and dealt with very
well.

Reply from Greta Narbutaityte, Customer Adviser at East Dean Grange Care Home

We are very happy to hear your friend feels well looked after. Thank you for your feedback.


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Review from Julie R (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than happy with the standard of care given to my mum at East Dean Grange Care Home. The staff are very caring, patient and friendly, and I feel she is well looked after there. I am always kept informed of any changes with Mum straightaway. It is very difficult at the moment with not
being able to visit due to Covid-19, but the staff have allowed me to talk to Mum and also have provided Skype calls, which makes a big difference when you're missing someone. I have no hesitation in recommending East Dean Grange Care Home.

Reply from Greta Narbutaityte, Customer Adviser at East Dean Grange Care Home

Thank you for being so understanding through such a challenging time, we are very happy to hear that you can feel at ease with your mother in our care.


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Review from Mary B (Sister of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care my sister is receiving. The contact with the care home during the pandemic has been very good. I have been able to ring anytime and also they have been good at contacting me through emails. The setting and ambiance has been perfect in keeping my sister calm and happy.

Reply from Greta Narbutaityte, Customer Adviser at East Dean Grange Care Home

We are very happy to hear you can feel at ease with your sister in our care, thank you for your kind words.


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Review from William (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient.

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Review from Stuart W (Regular Volunteer) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a weekly volunteer at the Grange, with my small therapy dog, Ruby. I have been doing this for almost 12 months. Whilst I am in a limited position to comment on the various facilities, I should like to comment on the staff and their treatment and interaction with residents, on every occasion when
I have visited. There is a sometimes held misconception concerning staff within this industry and they are usually undervalued. I see staff doing a hugely difficult job, the difficulty of which is underestimated, with care, patience and professionalism - and often genuine affection. Well done to all of them.

Reply from Greta Narbutaityte, Customer Adviser at East Dean Grange Care Home

Thank you for taking the time to leave such kind words. It is always lovely to hear such amazing feedback about our carers.


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Review from S C (Friend of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was and has been made to feel very welcome, she's making good progress. Thank you.
Keep up the good work.

Reply from Greta Narbutaityte, Customer Adviser at East Dean Grange Care Home

Thank you for trusting us with your loved one’s care.


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Review from Terry H (Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and caring. Food great and varied. Rooms neat and tidy and well kept.

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Review from Leslie J (Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfactory.

Reply from Josephine Gaupholm, Customer Adviser at East Dean Grange Care Home

Thank you for your review of East Dean Grange Care Home. We are pleased to hear that you found your stay very satisfactory. We will share your review with the home manager. The Bupa Customer Care Team


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Review from G C (Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory in every way. No complaints what so ever.

Reply from Jayne Duck, Customer services administrator at East Dean Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Phyllis B (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a nice place to live in.

Reply from Jayne Duck, Customer services administrator at East Dean Grange Care Home

Thank you for your review. I'm glad to hear that you are happy in our care.


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Review from Joan T (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very comfortable and happy to be here - not half!!!

Reply from Jayne Duck, Customer services administrator at East Dean Grange Care Home

Thank you for your review. It is lovely to hear that you are happy and comfortable in our care.


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Review from Mary E (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place, very good.

Reply from Jayne Duck, Customer services administrator at East Dean Grange Care Home

Thank you for your review and kind words.


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Review from Enid G (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for almost two and a half years. The food is always very good and prompt. The views of the sea are delightful. I have a lovely room to myself and find the staff always friendly and helpful.

Reply from Jayne Duck, Customer services administrator at East Dean Grange Care Home

Thank you for your review. I'm pleased to hear that you are happy in our care and hope that you are enjoying the different activities that are on offer.


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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for East Dean Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for East Dean Grange Care Home is calculated as follows: ( (96 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 143 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Dean Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Vanessa

Vanessa Farmer

Job Title: Home Manager

Joined: 2017

I have 26 years experience in health and social care, having started my career in the NHS, as a nurse, and progressed to Deputy Ward Manager.


I then made the move into the social care sector where I was responsible for converting care homes to nursing homes. After a couple of years of being involved in crisis nurse management I decided to move to managing adult social care in residential, non nursing, care homes. In the last nine years I have worked predominately in the voluntary sector before joining Bupa this year.


“Age is no boundary and people can still live happy and fulfilling lives. Activity and community involvement is just as important as personal care”


I operate an open door policy and if you are visiting please come and see me or say hello when you see me around the home.


Penny

Penny Wallis

Job Title: Deputy Manager

Joined: 2016

I’ve worked in the care industry for 24 years, having started at the age of 14, as a tea girl to earn pocket money.


I have worked in a variety of environments ranging from nursing, residential and dementia to special needs homes.


Throughout my career I’ve worked my way up from carer, one of the roles that I most enjoyed as I take pride in looking after others, to my current role of Deputy Manager, where I support the Home Manager in the welfare of all our residents.


I thoroughly enjoy my job, because the well being and happiness of our elderly is important to me, and I feel they deserve the best support that we can provide and I'm passionate that East Dean Grange can definitely deliver this.