East Dean Grange Care Home

Lower Street, East Dean, Eastbourne BN20 0DE
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9.6 49 Reviews
  • East Dean Grange Care Home, Eastbourne
East Dean Grange Care Home is situated in the idyllic village of East Dean, Eastbourne. Close to local beauty spots and set in stunning countryside surroundings, East Dean Grange offers residential care in a home from home setting, designed to be welcoming and comfortable for residents and their loved ones.

There are 30 rooms in the home as well as a spacious dining room, living areas to relax and socialise, and a great outdoors space where residents can admire the surrounding countryside views.

The care team deliver bespoke care and support to all residents, meeting their health and wellbeing needs whilst working to make everyday as happy as it can be.

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Care Provided by East Dean Grange Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • ASA Care Home Ltd
  • Person in charge
  • Ellemae Latter (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for East Dean Grange Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact East Dean Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is situated in the pretty village of East Dean, just a few miles from Eastbourne and the coast. Seven Sisters Country Park is also on the
    doorstep, offering a choice of beautiful walks and a lovely tea room.


    Located in pleasant countryside surroundings, close to all local amenities such as post office, pub, village hall, church, cafes, gift shop, vets and doctors surgery, restaurant and local farmers market, which takes place every Wednesday.


  • Parking

  • There is onsite parking available.


East Dean Grange Care Home Reviews (49)

Total of 49, showing 41-49
9.6

East Dean Grange Care Home has a Review Score of 9.6 (9.601) out of 10, based on 12 reviews in the last 2 years. Over all time East Dean Grange Care Home has 49 reviews.

Overall Experience

  • 27
  • 18
  • 3
  • 1
  • 0

Date Published

49
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37

Review from Gillian B (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a friendly place to live.

Reply from Jayne Duck, Customer services administrator at East Dean Grange Care Home

Thank you for your review. So glad to hear that you are happy in our care.


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Review from Dorothy V (Respite Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come here for a fortnight every year and I really enjoy my stay.

Reply from Jayne Duck, Customer services administator at East Dean Grange Care Home

Thank you for your review. I'm so glad to hear that you enjoy your stays with us and hope to see you again soon.


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Review from Ann J (Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've lived here for some time. I can't speak more highly - staff caring and helpful.

Reply from Jayne Duck, Customer services administator at East Dean Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from A W (Daughter-in-law of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at The Grange for six years. At first for respite care then for winter (6 months) stay and for last three years as a permanent resident. The best way to introduce a relative to their new life in care. Mom is happy and well looked after we feel confident in leaving her in their care.

Reply from Jayne Duck, Customer Services Administrator at East Dean Grange Care Home

Thank you for your review. It is lovely to hear that your mum is happy and that you have peace of mind knowing that she is well cared for.


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Review from Muriel B (Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The addition of an intercom system would lessen stress on staff and ensure shorter work for e.g. notification by public. During my stay, the lift was out of order and two staff away. A major complaint - bottom sheet on comfortable bed too small resulting in wakeful nights sleep and lying on waterproof
cover.

Reply from Rose Pickering, Customer Service Administrator at East Dean Grange Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Clive S (Son of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst the staff at the care home are very pleasant and helpful the facilities are tired and need updating. The lift has been out of action more often than not but has been updated recently and currently is working. The rooms at the top of the house have wooden windows that slide and can't easily be
opened.My father's room has double glazing but the bathroom is past its sell by date and needs updating the shower is unusable as it's in the bath that he can't get in! Most of the rooms are the same, some have walk in showers but again very tired. There is a bath with a lift system on the ground floor that is used and he gets a bath about once a fortnight. The lounge is tired as is the restaurant. The TVs are tiny and hard for old residents to see.

Reply from Emily Wilson, Customer Service Administrator at East Dean Grange Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from June L (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Soups were delicious - good colour, good flavour, good texture, a lot of variety. Both good cooks. There was a kitchen helper who was absolutely delightful whenever I asked him for help, he was so willing and always did as I asked (I had two new hips and could not bend down!) He was pleased he had got
a job. At times there seemed to be a lack of staff! I understand that there was one lady on duty for night duty once! It was a full house and was a lot for one lady to do.

Reply from Emily Wilson, Customer Service Administrator at East Dean Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Paul S (Regular Volunteer) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the Grange as part of a team which carries out a monthly religious Church of England service. I also go twice a month with an ordained minister from an East Dean Anglican church to provide Holy Communion to those who want it.
We are welcomed by the manager and staff and value our connection
with the Grange. We also go tot he Grange on remembrance day and at Christmas time.

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Review from David M (Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was surprised and delighted by their anxiousness to serve me and see to my everyday needs. I am a vegan and the chef's attention to my needs was exemplary. The staff were lovely. The room was large indeed and I came away from there with fond memories of my enforced stay.

Reply from Jayne Duck, Customer Servicies Administrator at East Dean Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for East Dean Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for East Dean Grange Care Home is calculated as follows: ( (96 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 143 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Dean Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Vanessa

Vanessa Farmer

Job Title: Home Manager

Joined: 2017

I have 26 years experience in health and social care, having started my career in the NHS, as a nurse, and progressed to Deputy Ward Manager.


I then made the move into the social care sector where I was responsible for converting care homes to nursing homes. After a couple of years of being involved in crisis nurse management I decided to move to managing adult social care in residential, non nursing, care homes. In the last nine years I have worked predominately in the voluntary sector before joining Bupa this year.


“Age is no boundary and people can still live happy and fulfilling lives. Activity and community involvement is just as important as personal care”


I operate an open door policy and if you are visiting please come and see me or say hello when you see me around the home.


Penny

Penny Wallis

Job Title: Deputy Manager

Joined: 2016

I’ve worked in the care industry for 24 years, having started at the age of 14, as a tea girl to earn pocket money.


I have worked in a variety of environments ranging from nursing, residential and dementia to special needs homes.


Throughout my career I’ve worked my way up from carer, one of the roles that I most enjoyed as I take pride in looking after others, to my current role of Deputy Manager, where I support the Home Manager in the welfare of all our residents.


I thoroughly enjoy my job, because the well being and happiness of our elderly is important to me, and I feel they deserve the best support that we can provide and I'm passionate that East Dean Grange can definitely deliver this.