Eridge House

12 Richmond Road, Bexhill-on-Sea TN39 3DN
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9.9 73 Reviews
  • Eridge House, Bexhill-on-Sea
Eridge House is a forty-three capacity care accommodation in Bexhill-on-Sea, fully-resourced to achieve professional care provision in a homely atmosphere and staffed by an experienced team.

The facility is well-located for access to community life, with much to enjoy in the local area and personal activities encouraged within the home itself. All CQC objectives are taken seriously, alongside the advice of related health professionals such as GPs.

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Care Provided by Eridge House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhia Laloo (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Eridge House Reviews (73)

Total of 73, showing 1-20
9.9

Eridge House has a Review Score of 9.9 (9.884) out of 10, based on 32 reviews in the last 2 years. Over all time Eridge House has 73 reviews.

Overall Experience

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Date Published

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Review from S G (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very unwell, and after a short stay in hospital, returned to Eridge House. The care she received was outstanding.The staff were very patient, caring and attentive.They supported mum so well she has now made a full recovery, able to walk and dress herself again, and fully participate
in life at Eridge House.

Reply from Rhia Laloo, Registered Manager at Eridge House

Thank you for taking the time to send us this lovely review, which I will pass on to the whole team. We are so pleased with how Mum has been doing, it is great to see her back enjoying her time with friends in the communal areas!


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Review from A T (Granddaughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my nan is very well looked after, nan is always smiling. The activities were amazing when the Activities Coordinator did it. I know the staff are tying their best with activities and maybe they are being done at different times I just haven't seen as much. Overall I am very happy with everything.
The staff are very friendly and informative. I definitely recommend the home. Some staff are better at updates than others and some do not acknowledge you.

Reply from Rhia Laloo, Registered Manager at Eridge House

Thank you so much for your kind words, we appreciate your feedback. Our activities are now taking place in a wider timeframe which may be why it seems a little quieter in the afternoons when visiting. Please do not hesitate to come and speak to us in the office at any time!


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Review from A D (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eridge House was initially respite care for my mother, but she has now become a permanent resident. She says she loves it and it gives her confidence knowing she has someone 24/7 and never alone. Residents are treated with dignity and respect and well cared for. As a family we feel very lucky that she
was accepted as a permanent resident knowing all her needs are met and she is in a safe caring environment.

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Review from Margaret D (Niece of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home for my uncle I looked at a good few before visiting Eridge House, and what a find, it was a real gem of a place. As soon as I set foot inside there was a friendly family atmosphere and I knew that this was the place he would soon call 'home' and I was right. He settled
quickly. the staff were delightful and caring, not only the care staff but the office and kitchen staff too, they all treated him as they would their own family. Eridge House is very homely with a large lounge and conservatory and they do so much with the residents such as quizzes, bingo and regular visitors and entertainers. Right to the end the staff supported and cared for my uncle through his last days. I would not hesitate to recommend Eridge House as a home for your loved ones.

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Review from J G (Niece of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a gem of a care home Eridge House is. From the moment I stepped through the door I knew this was the place I wanted my uncle to live. I feel extremely fortunate that he was accepted as a resident. It is home from home. The staff are so kind caring and supportive towards him. The food was good quality,
home cooked lots of choice. We were offered food when visiting as well. Always so much going on in the home, activities arranged daily, exercise classes, music dancing, quizzes, and visiting pets to name a few. The management team were impressive with their professional approach and friendliness.

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Review from C L (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 93, has been living at Eridge for a year. As I live at quite a distance away it has been comforting knowing she is happy and well cared for, with wonderful staff, lots of new friends, and quality home-cooked food.
Mum's working life included many years as a carer herself. She was brilliant
at that job and would not have settled for anything less than what Eridge House provides. Every time I visit (including very recently) she has reaffirmed the decision she made to live there, backed by my sisters and I. We are all so happy that we have done the best for our mum, as she had done for us.

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Review from L M (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good food and making friends.

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Review from R H (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Friendly staff. The food is very good.

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Review from U C (Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eridge House is a home-from-home care home where everybody from Management to all the staff are kind and friendly and mindful of individual needs with a good sense of humour. Difficult situations are treated with kindness and respect. The various activities on offer keep the mind and body in shape.
Both my husband and I are grateful residents.

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Review from A L (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for only 3 weeks but so far everything has been perfect. Lots of attention to detail and mum's needs are all being met. Socially plenty to do and on offer. Could not be happier so far.

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Review from S E (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a convalescent/care facility for my previously fully independent mother after she sustained a stroke. I was personally recommend to contact Eridge House based on its reputation for home-from-home care and very kind, empathetic and well-trained staff. From the moment I picked up the
phone and called their manager I have been so impressed with every aspect of the care service Eridge House provides. My mother has complex and changing care needs which Eridge House have taken in their stride with compassion and professionalism. She is very happy in their care. I would highly recommend it.

Reply from Nicole Witham, Director at Eridge House

Thank you very much for taking the time to write us a review. Your kind words will be passed to the rest of the team.


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Review from B M (Niece of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was very nervous about leaving his home of over 50 years. he has settled really well into Eridge House and we couldn't have asked for more. He has made friends and enjoys spending his time in the communal areas. We can't recommend the home enough the staff work so hard.

Reply from Nicole Witham, Director at Eridge House

Thank you very much for taking the time to write us a lovely review. We will ensure we pass your comments to the rest of the team.


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Review from E R (Niece of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could ask for a nicer home the staff are friendly, helpful and very supportive. My uncle can be very anxious and they always ensure he is okay. He loves the food and enjoys the staff taking the time to listen to his stories. I couldn't have asked for more, he misses his home but feels very happy
and safe.

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Review from Eileen F (Sister of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear sister has been at Elridge House since July 2023. She is very happy and the care and the dignity afforded to her has been second to none, and stimulating for her. She is now 93 years of age and it was a great change for her as she lived alone with little care, and it got to the stage where she
needed more help. Her family decided Elridge House was the place which would suit her. She has always been a very independent lady who also was a great care worker herself until she retired and so I know she is in a very caring and loving home. She is happy and feels secure. P.S. The food is wonderful too, which she enjoys.

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Review from S G (Stepdaughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first telephone contact, I have been confident in the professionalism, experience and capability of the management and staff teams. My stepfather was not keen on having respite, but we were supported to visit as many times before his stay as needed and at all times have been made to feel welcome.
The stable staff and management team speaks volumes and the benefits of this are clearly reflected in the experiences of residents. The home is relaxed and staff clearly have a good rapport and interact with residents. The menu is varied and all cooked on site and a good range of activities offered to those that wish to participate. The fact that my stepdad is happy to visit again says it all!

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Review from M L (Resident) assisted by family/friend published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and careful. All staff have been really nice. Good food, I would always come back.

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Review from P H (Resident) assisted by family/friend published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rest home is very good I feel safe and are for and secure. I am blind so not always able to see what is about me. All the staff are very friendly, and sometimes some of the residents understand I am blind. But the carers know and always support me.

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Review from M V (Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt completely at home from the time I arrived. I found everywhere in the property was extremely clean and well maintained. The food was excellent with lots of choice with main courses. All the staff, from the office, management to the dailies were always on hand to help and advise.

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Review from J B (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Eridge House for 12 months. I had been recommended to Eridge by several of my friends. I have been so happy with the care my mum received, prior to her sadly passing away recently. The staff took time to know about Mum, her likes and dislikes. They took time to spend time with her. Her
keyworkers were amazing, and always went above and beyond. She always had cups of tea on demand, and Mum loved the variety of food. We were always kept up to date by the managers. What's not to love about Eridge?

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Review from Jennifer W (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all aspects of care I receive at Eridge House.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Eridge House is calculated as follows: ( (336 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 379 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eridge House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (6)

Heidi

Heidi Haddow

Job Title: Proprietor

Joined: 1988

Heidi has a wealth of experience in the health and social care sector, including working as a manager of a care home prior to becoming the proprietor of Eridge House.


In Heidi's words... I have had the privilege of owning Eridge House since 1988. I have lived in Bexhill for most of my life and for ten years I held the post as a trustee for two local charities which I found most rewarding. One of my biggest achievements is seeing the development of Eridge House from registration of fourteen in 1988 to that of forty-three older people today. Embracing the changing ways in which we work, and the diverse and skilled team led by our Directors and Managers.


Laura

Laura Witham

Job Title: Director

Joined: 2018

Laura is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Nicole.


In Laura's words... My first ever job was at Eridge House as a teenager. I went on to become a Care Assistant here, obtained my NVQ Level 2 in Health & Social Care, and after a few years away I returned as manager in 2018 until 2022 alongside Nicole. I thoroughly enjoyed my role here as manager and am thrilled to remain working at Eridge House, now in the role of Director. I have achieved my NVQ Level 5 in Leadership & Management in Health & Social Care and have experience working in both a care home setting and as a domiciliary care provider. Working at Eridge House has always felt special. People often comment on the homely and friendly feel and that is something the entire team are dedicated to providing for all residents and their loved ones.


Nicole

Nicole Witham

Job Title: Director

Joined: 2017

Nicole is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Laura.


In Nicole's words... When I was offered the job of Supper Assistant at the age of 14 at Eridge House I never imagined that I would become a Director here alongside my sister, Laura. After travelling and acquiring various work experience, I was delighted to return to Eridge House, first in the role of Accounts Manager, to then go on to become the Registered Manager, and now a Director. The friendly atmosphere makes Eridge an enjoyable place to work alongside our dynamic team. My role requires commitment, dedication, and diversity and this is incredibly rewarding. I have obtained my NVQ Level 5 in Leadership & Management in Health & Social Care.


Shelley

Shelley Fuller

Job Title: Manager

Joined: 2020

Shelley is responsible for all aspects of the day-to-day running of Eridge House, alongside Rhia.


In Shelley's words... Eridge House has always been in my heart from a young age. One of my dreams was that when the time was right, I wanted to return to Eridge following in my Mum's footsteps. I became Assistant Manager here in September 2020, before later becoming one of the managers in the summer of 2022. I feel privileged to have a role that isn't just a job, it's like an extension of my family. I feel honoured to be part of a team that shares the same passion, values, and commitment to care as I do. I am currently studying towards my Level 5 in Leadership & Management in Health & Social Care.


Rhia

Rhia Laloo

Job Title: Manager

Joined: 2020

Rhia is responsible for all aspects of the day-to-day running of Eridge House, alongside Shelley.


In Rhia's words... I started working at Eridge House during the first COVID-19 lockdown. I had every intention of staying on board as bank staff and returning to my old job, however when I was offered the role of Assistant Manager I couldn't say no, I loved the homely feel and knew I would be happy here with such a good team around me and lovely residents. I am currently enjoying working towards my NVQ Level 5 in Leadership & Management in Health & Social Care and can't wait to apply this to my role as manager.


Marie

Marie Earle

Job Title: Assistant Manager

Joined: 2019

Marie assists Shelley and Rhia with managing the home and provides support to our Care Assistants as part of her job role.


In Marie's words... I joined the Eridge House team in 2019 as a Senior Care Assistant and am thrilled to have progressed to the role of Assistant Manager, with the support of an amazing management team. I have worked in care for over 15 years and have gained my Level 3 NVQ in Health & Social Care and am currently working towards my NVQ Level 5 in Leadership & Management in Health & Social Care.


Frequently Asked Questions about Eridge House

What types of Care is Eridge House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eridge House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Eridge House have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Eridge House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eridge House to the centre of Bexhill-on-Sea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.