Eridge House

12 Richmond Road, Bexhill-on-Sea TN39 3DN
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9.9 73 Reviews
  • Eridge House, Bexhill-on-Sea
Eridge House is a forty-three capacity care accommodation in Bexhill-on-Sea, fully-resourced to achieve professional care provision in a homely atmosphere and staffed by an experienced team.

The facility is well-located for access to community life, with much to enjoy in the local area and personal activities encouraged within the home itself. All CQC objectives are taken seriously, alongside the advice of related health professionals such as GPs.

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Care Provided by Eridge House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhia Laloo (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Eridge House Reviews (73)

Total of 73, showing 21-40
9.9

Eridge House has a Review Score of 9.9 (9.884) out of 10, based on 32 reviews in the last 2 years. Over all time Eridge House has 73 reviews.

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Date Published

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Review from Elizabeth M (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy - very lucky.
Always enjoy my food - plenty of variations - lovely room - with a beautiful view - I think the best.
Couldn't be happier.

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Review from Gladys P (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for my care here for the time I have been here which will be 2 years on 22.4.24 (my birthday). That includes every member of staff whatever their job is.

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Review from Carmel V (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home a couple of months ago. All staff have been lovely and caring to her. The food is great and the home is welcoming and cosy.

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Review from M C (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has been a resident since June 2023. Prior to this, she had home visits and a taster day to assess suitability. She has dementia and was unable, even with home carers to be safe in her own home. I cannot praise the care and attention that was shown highly enough, through this initial
stage or indeed since. The managers, key workers and all staff are professional, friendly and sensitive to their resident's situations. My mother has increasingly required additional care which has not caused a problem for the home, who continue to assess and meet her changing needs. The home makes immediate contact when necessary e.g. when my mother had an accidental fall and an ambulance had been called. Staff stayed with her until paramedics arrived and after her overnight stay in hospital, nothing was too much trouble for the home in providing ongoing care. For my mother and no doubt, the other residents, Eridge House provides a safe, comfortable and happy environment.

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Review from Heather C (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eridge House management and staff go above and beyond to create a happy homely atmosphere for residents and visitors alike. The individual and communal areas are cleaned to a high standard, any faults are dealt with quickly. Activities are varied and cater for all abilities on a daily basis. Special
dates are celebrated. The menu is varied with choices at all meal times along with personal dietary requirements. The suppers are always freshly cooked and well-presented. Staff training seems to be ongoing, updating as required.
One of the best homes I have visited over many years of visiting friends and family, one I would highly recommend, and would wish for my final years.

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Review from Anne R (Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Leaving your own home and familiar neighbourhood is very difficult, particularly emotionally., but life changes, and we have to adapt and make the most of it.
Eridge House, with its 30 residents, gives you the chance to meet interested people and make new friends.
The staff are extremely kind and
helpful and become friends too. There are excellent activities, which bring people together in one place. Kind owners bring their dogs in to visit - a great pleasure.
My favourite place is the conservatory, open to views of clouds and birds, and the trees and plants growing in the garden.

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Review from K M (Niece of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Eridge House now for nearly 18 months. The care, support and help at this home is without fault. All the assistants go above and beyond to help in whatever the circumstances, from the office staff to the care workers. They make it feel like a proper home, not an institution. They
welcome visitors and keep relatives informed about everything going on in the home for the residents. I cannot fault Eridge House, just thank them.

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Review from John W (Resident) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my needs are catered for. My key workers are always on hand to help and take care of anything I need. They are always happy and attentive. There are always lots of varied activities to suit different personalities. The choice of food is always good and the quality is excellent.

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Review from Michael R (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed to move into a care home and we looked at a number of different homes, but Eridge House had such a warm family feel to it. The staff are amazing, so giving and caring, and do all they can to help residents and make them feel at home. It is a really well organised home and Mum has a lovely
room which she is very happy with and regularly takes part in the different afternoon activities that are carefully organised, she loved when they brought different pets into the home. There is always such a warm welcome and any questions we have are answered and the staff are so lovely and helpful. I can really recommend Eridge House, it is a fantastic care home that feels like a family and I am so pleased my mum has settled in and is being so well looked after.

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Review from Anthony B (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in need of full time care after leaving the hospital and I searched the area for a suitable care home. After visiting Eridge House it was obvious that it was exactly what I was looking for. Such lovely caring staff in a clean homely environment and perfect for her needs. They spent time
making sure she settled into her new home and nothing was too much trouble. Mum's health and general well-being has improved immensely over the time she has spent there and she has a great relationship with her carers. The weekly menu is well-balanced and has a good variety to suit everyone. Daily entertainment/activities take place every day to keep the residents happy and active. Overall I would recommend Eridge House to anyone looking for a quality care home.

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Review from Leanne A (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My fears were totally unwarranted, my mum had an absolute ball in respite! She made some gorgeous new friends and looked so happy and well! Her mobility was far improved. She ate well and really enjoyed the food (which is of paramount importance to her). Despite her fears of thinking she wouldn't sleep,
she said she slept just as well there as she does at home. She was more alert, perky and was laughing her head off with her new friends when I went to collect her at the end of her stay. Just as important, the care and love shown by the amazing staff at Eridge House was second to none. Nothing is too much trouble and they are all so friendly and kind. My mum used to work in care homes as a carer during her career, so she knows exactly what a good care home should be and Eridge is it. As my husband said when he saw it for the first time 'it doesn't feel like a care home, it feels like a home' and it's so true. I hope she can stay again soon. Thank you Eridge.

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Review from Michael G (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in this home. She is really well looked after. Food is excellent quality and always a good choice of dishes. Room is very clean.

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Review from J S (Respite Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention I received during my week's stay at Eridge House was excellent.

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Review from Abbey S (Granddaughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had a recent respite stay at Eridge House after a short stay in hospital. My family are not overly local and I wanted her to recover in a place that still felt like home and Eridge was that place. They welcomed my nan in with open arms. I cannot fault how clean the home was and my nan was extremely
complimentary on the meals she had whilst there, as well as how kind and caring all of the staff were. The team give you a family feel with a professional touch, I cannot thank them all enough and would recommend Eridge House to anyone!

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Review from E M (Respite Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been greeted with a friendly welcome. The accommodation and staff are outstanding. The latter go out of their way to provide your wishes. When my son-in-law first came he said 'it's like a hotel'. The garden is a pleasant place to while away and meet your friends on a sunny day.

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Review from John B (Brother of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely helpful staff. Good attitude towards guests. 10/10. Thank you.

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Review from B G (Husband of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed at Eridge House for respite in June 2022 and I cannot thank the staff enough for all they did for her. Everyone was very kind and welcoming and nothing was too much trouble. She really enjoyed the activities and the food was excellent. It was a real 'home from home' feel, all staff and
residents seemed really happy there. I wouldn't hesitate in recommending Eridge House.

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Review from B P (Daughter of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after, the brilliant staff were very caring and considerate and thoughtful and nothing was too much trouble for them to meet his needs. He thought the food was very good and varied and enjoyed taking part in the activities, (restricted due to Covid). Everyone was very helpful and
friendly.

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Review from P L (Son of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a good standard of care at Eridge House. Happy for my mother to be there. Eridge House is a good care home.

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Review from J F (Daughter of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for any more for mum, very happy.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Eridge House is calculated as follows: ( (336 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 379 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eridge House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (6)

Heidi

Heidi Haddow

Job Title: Proprietor

Joined: 1988

Heidi has a wealth of experience in the health and social care sector, including working as a manager of a care home prior to becoming the proprietor of Eridge House.


In Heidi's words... I have had the privilege of owning Eridge House since 1988. I have lived in Bexhill for most of my life and for ten years I held the post as a trustee for two local charities which I found most rewarding. One of my biggest achievements is seeing the development of Eridge House from registration of fourteen in 1988 to that of forty-three older people today. Embracing the changing ways in which we work, and the diverse and skilled team led by our Directors and Managers.


Laura

Laura Witham

Job Title: Director

Joined: 2018

Laura is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Nicole.


In Laura's words... My first ever job was at Eridge House as a teenager. I went on to become a Care Assistant here, obtained my NVQ Level 2 in Health & Social Care, and after a few years away I returned as manager in 2018 until 2022 alongside Nicole. I thoroughly enjoyed my role here as manager and am thrilled to remain working at Eridge House, now in the role of Director. I have achieved my NVQ Level 5 in Leadership & Management in Health & Social Care and have experience working in both a care home setting and as a domiciliary care provider. Working at Eridge House has always felt special. People often comment on the homely and friendly feel and that is something the entire team are dedicated to providing for all residents and their loved ones.


Nicole

Nicole Witham

Job Title: Director

Joined: 2017

Nicole is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Laura.


In Nicole's words... When I was offered the job of Supper Assistant at the age of 14 at Eridge House I never imagined that I would become a Director here alongside my sister, Laura. After travelling and acquiring various work experience, I was delighted to return to Eridge House, first in the role of Accounts Manager, to then go on to become the Registered Manager, and now a Director. The friendly atmosphere makes Eridge an enjoyable place to work alongside our dynamic team. My role requires commitment, dedication, and diversity and this is incredibly rewarding. I have obtained my NVQ Level 5 in Leadership & Management in Health & Social Care.


Shelley

Shelley Fuller

Job Title: Manager

Joined: 2020

Shelley is responsible for all aspects of the day-to-day running of Eridge House, alongside Rhia.


In Shelley's words... Eridge House has always been in my heart from a young age. One of my dreams was that when the time was right, I wanted to return to Eridge following in my Mum's footsteps. I became Assistant Manager here in September 2020, before later becoming one of the managers in the summer of 2022. I feel privileged to have a role that isn't just a job, it's like an extension of my family. I feel honoured to be part of a team that shares the same passion, values, and commitment to care as I do. I am currently studying towards my Level 5 in Leadership & Management in Health & Social Care.


Rhia

Rhia Laloo

Job Title: Manager

Joined: 2020

Rhia is responsible for all aspects of the day-to-day running of Eridge House, alongside Shelley.


In Rhia's words... I started working at Eridge House during the first COVID-19 lockdown. I had every intention of staying on board as bank staff and returning to my old job, however when I was offered the role of Assistant Manager I couldn't say no, I loved the homely feel and knew I would be happy here with such a good team around me and lovely residents. I am currently enjoying working towards my NVQ Level 5 in Leadership & Management in Health & Social Care and can't wait to apply this to my role as manager.


Marie

Marie Earle

Job Title: Assistant Manager

Joined: 2019

Marie assists Shelley and Rhia with managing the home and provides support to our Care Assistants as part of her job role.


In Marie's words... I joined the Eridge House team in 2019 as a Senior Care Assistant and am thrilled to have progressed to the role of Assistant Manager, with the support of an amazing management team. I have worked in care for over 15 years and have gained my Level 3 NVQ in Health & Social Care and am currently working towards my NVQ Level 5 in Leadership & Management in Health & Social Care.