Filsham Lodge

137-141 South Road, Hailsham BN27 3NN
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8.9 24 Reviews
  • Filsham Lodge, Hailsham
Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011.

Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers who need a break.

Experienced nurses and care staff offer 24/7 care, so you know your loved one is in safe hands. All residents receive person centred care and are offered daily activities. Residents who cannot take part in these group activities are offered specially tailored activities to suit their needs and abilities in the comfort of their own rooms.

The home is currently managed by Michelle Love-Patel, who is a Registered Nurse with over 8 years experience working in the community and nursing home sector.
Filsham Lodge aim to create an atmosphere in which their residents can live as normal a life as possible. They aim to provide a safe, welcoming and comfortable environment that feels like home, ensuring residents are treated with care, compassion, dignity and respect.


Filsham Lodge are proud of their nursing team and the recent improvements they have made to their service. These include the implementation of an electronic care note and medication system to assist with the safe delivery of treatment and care. They are currently renovating many of their social areas to make the home feel more "homely" for their residents and have a new "quiet lounge" which can be used by residents and their families to spend some quality time together in private.

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Care Provided by Filsham Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Love-Patel (Registered Manager)
  • Admission Criteria
    • Private and Social Services Clients
    • Ages 40+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Filsham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,100
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • Self-Funded Nursing Care £1,200 – £1,450
    • Self-Funded Nursing Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,050 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450

  • All fee's are subject to an assessment of needs.
  • (these prices are only a guideline, please contact Filsham Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours for potential clients are from 9am to 5pm Monday to Friday with manager.
    Visiting hours for residents and their relatives is un-restricted.


  • Parking

  • Car park in front of home.


Filsham Lodge Reviews (24)

Total of 24, showing 1-20
8.9

Filsham Lodge has a Review Score of 8.9 (8.881) out of 10, based on 8 reviews in the last 2 years. Over all time Filsham Lodge has 24 reviews.

Overall Experience

  • 19
  • 3
  • 1
  • 0
  • 1

Date Published

24
5
7
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16

Review from Jocelyn W (Mother of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We appreciate your honesty and understanding that your sons placement here was urgent and only temporary until a more suitable placement could be found. We will take your opinion on board when approached for this type of care in the future. We wish him the best of luck with his new placement now this has finally been found! Take care


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Review from Pamela R (Partner of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner although he was only in Filsham Lodge a few months before his passing, the care and attention given to him from all the staff involved in his care was excellent, nothing was too much trouble, all aspects of his care were given lovingly by the staff. The home was always clean and tidy. I could
not have wished for a better home for my partner to be cared for in. I want to thank everyone from the bottom of my heart for everything they did for him and myself as you all made what was a very difficult time for me so much easier to bear. Thank you so very much.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us such a lovely review. It was an absolute privilege for us to care for your late partner during this time. On behalf of the team, please accept our deepest sympathies for your loss. Take care


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Review from J T (Daughter-in-law of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is much kindness and care here. My relative is settled and content even though her advanced dementia makes it difficult for her to understand or communicate. There is always a warm welcome for me and I feel supported and communication is good.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We are proud of the care provided here to our much loved residents. We are pleased this is recognised and you are happy with the care here at Filsham Lodge. We thank you for your kind words and I will ensure your feedback is shared with the Team. Take care


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Review from Amanda S (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Filsham Lodge for just over a year. She has received kindness and respect from all the staff. Whilst suffering from Dementia means she is unable to communicate fully they make sure she is comfortable and present in the general day to day life. The snacks and meals provided
look balanced and tasty. The communication between family and the team is fair and open, such that if there are any concerns I am able to raise them to get resolutions.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are very proud of the care we provide to our residents and make great efforts to ensure personalised care is provided in a dignified and respectful way. Thank you for your kind words, I will ensure this is shared with the team. Kind regards


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Review from Fiona M (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Filsham Lodge for 2 years and has responded well, despite her complex and challenging needs, to the kindness and professionalism shown by all staff in their different roles. She is well cared for, with various emerging issues resolved along the way. We are always contacted, consulted
and kept informed about her health needs and any incidents.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are glad you are happy with the care your mum is receiving and I will ensure your kind words are shared with the team. Take care.


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Review from Jan C (Wife of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place this is, got a real buzz about it. Such a warm welcome, and even offer of a cuppa when you come through the door. The home is bright and clean, bedrooms are of adequate size, and pleasantly decorated. Good variety of tasty food, which looks good, and the residents like it. All the
staff are friendly, and a special mention to all the cheerful carers doing an amazing job of looking after my husband, for which I am truly grateful. Thank you for making me feel so welcome.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for sharing such a heartwarming and positive review. I will ensure your kind words are shared with the team. It is lovely to hear the team recognised for the hard work we have put into delivering the highest standards of care for your husband and our other residents. You are always welcome at Filsham with a cup of tea waiting.


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Review from S L (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well cared for by all the staff she went to Filsham very quickly as she was not able to look after herself so needed to be safe and cared for as she was living alone but needed more support.
She had a lovely room which was very comfortable for her.
The staff were very supportive of her and
myself.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave a review. We are pleased to hear you had a positive experience at Filsham and I will ensure your feedback is shared with the team. Take care.


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Review from Jeanette A (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been greeted by very friendly and helpful staff, whether management, nurses or helpers. Staff are always attentive to users and are dealt with in a dignified manner. The home is always clean and nothing is hidden. Meals look wholesome and filling and there is always a ready supply of snacks,
tea and coffee. My friend seems settled and happy in her surroundings.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you Jeanette for your kind words and positive review. I will ensure your feedback is shared with the team. Kind regards.


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Review from Fiona M (Wife of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Filsham Lodge cared for my husband for nearly three years until his death in July. This included the period covered by the Covid pandemic. They were very caring and compassionate, and I was very happy with the home.

Reply from Laura Mortimer, Manager at Filsham Lodge

Thank you for your lovely review, Fiona. It was a pleasure to care for your husband and get to know you and the family.


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Review from Norma H (Wife of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband transferred to Filsham Lodge due to him requiring nursing care. From day one of his stay with you I only had admiration for the care he received. He was treated with dignity and respect and although not able to converse in his last few days, he was given individual treatment for his needs.
The G.P. was called in as soon as it was necessary. Nothing was too much trouble. We as a family, wish to thank you all for your love and care shown to us. God bless you all.

Reply from May Powell, Registered Manager at Filsham Lodge

Dear Norma,
Thank you so much. It was a pleasure to work with you every step of the way for your husband's needs.
We wish you and the family well.


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Review from Irene W (Wife of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my husband was admitted into Filsham Lodge until his very last day their care and support were absolutely outstanding. The Nurses couldn’t have done enough for him and the carers made it a pleasure to visit him even when times got tough. Our family are so grateful for the time they allowed
us at the end to be with him. Would highly recommend it to anyone thinking of a 5-star nursing home.

Reply from Radha Ravichandran, Registered Manager at Filsham Lodge

Dear Irene,
Thank you so much for your kind words.


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Review from Jan T (Wife of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed twice at Filsham Lodge so far for Respite Care. He has mild dementia and was understandably apprehensive first stay. The nursing team were very welcoming and he soon settled and enjoyed his time there. He had excellent care and they continued his home routine enabling continuity.
The second time he stayed he looked forward to his stay and seeing the nurses again allowing me to have a break without worrying about him.

Reply from May Crousse, Marketing at Filsham Lodge

Thank you for your review. It is nice to know that residents enjoy their stay with us and want to come back. I hope to see him back for any future respite care.


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Review from Diane L (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go straight into care on the day our dad passed away and it was, without doubt, the most horrendous and totally overwhelming day for my brother and me. On arrival, we left our dear mum in the welcoming and understanding hands of the team. Sadly Mum was only in their care for 4 months before
passing away this month. Care homes often receive negative press, but all I can say is that in our experience, the whole team (and I really do mean the whole team) were exceptional. Mum was treated with care, compassion and dignity. We were treated compassionately and received tremendous support. It's a very demanding job in normal times, but it's exceptionally demanding at the moment, however, nothing was too much trouble when we called to speak to Mum and on the occasions that we were allowed to see Mum in the welcoming Covid-secure area, all team members always seemed happy and there was a positive, cheery atmosphere. Thank you all for everything that you did for Mum.

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Review from Alan E (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing at Filsham Lodge since February following a couple of falls and the onset of dementia. My wife and I had viewed other homes but none seemed to have the homely feel that Filsham did. The staff all appeared happy to be there, as did the residents who all looked clean and well
cared for.
The recent lockdown had made visiting impossible, but the management team went to great lengths to come up with a solution to the problem. It entails the temporary placement of a clear screen which is situated at the end of the entrance hallway. The whole area is cleaned before and after each visit and the visitor's temperature is also taken. They have certainly gone to a lot of effort to make visiting our loved ones possible, not to mention all the trekking around they do with a telephone in-between times.
The bottom line is that it gives me great peace of mind to know that mum is being very well cared for and that I'll be notified if there are any problems or concerns.
Keep it up.

Reply from May Crousse, Marketing at Filsham Lodge

Thank you for your kind words. This means a lot to our team, and it is definitely a morale booster in these difficult times to see our relatives daily.


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Review from Aidan W (Son of Resident) published on 22 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the course of three years, my father spent time in a few different care homes as his illness sadly deteriorated and Filsham Lodge was the last. He was miserable in all of them except for Filsham Lodge and when I went to see him, it was clear why. Every member of staff from the management to the
doctors, nurses and care staff were professional, kind, caring, sensitive and always offered a smile with a happy disposition. In all of the other care homes I've been to, the staff were (perhaps understandably) pretty noticeably miserable. The whole experience at Filsham was made so much better because the staff's optimism and friendly dispositions elevated the mood. I will forever be grateful for what the manager and her staff did for my father. Thank you.

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Review from Tracy S (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff caring, fluid and nutrition well promoted. Good support and communication with residents and families.

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Review from Julie M (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has really settled in well. Everyone is friendly and welcoming to all visitors especially to his 10-month-old great grandson and older brother with cuddles, juice, cakes always being offered, just like home! Improvements are constantly being made, lately, a gazebo, potted plants, and hanging baskets
have been put outside the lounge which Dad loves to sit out in and chat with the other residents. It's a pleasure visiting, seeing him happy, well looked after and too well watered and fed as he would say. The staff are lovely, lots of different characters all adding that personal touch. Couldn't ask for more.

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Review from Eddie A (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All permanent staff and management are kind and attentive. Food is good and rooms and lounge are light and comfortable. Visitors are made welcome and listened too.

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Review from Nicky P (Daughter of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care given to my father, who had late stage dementia, and the support we received as a family from all of the staff at Filsham Lodge was incredible. The staff were attentive, genuinely caring, gentle, professional and supportive to my Dad in his condition. The nurses were experienced
and caring and I felt Dad was safe in their hands receiving the good medical care he needed and he had other conditions as well as dementia. My father recently sadly passed away and the team at Filsham Lodge were amazing, words cannot express the support, love, respect, care, patience and reassurance they gave us and Dad in supporting him at the end of his life - we could not have done it without them at such a scary, painful and difficult time. Dad's end of life care given by the staff meant he did not suffer, he was kept calm, pain-free, peaceful and settled with dignity which was so important to us as a family. I cannot recommend Filsham Lodge and the team highly enough.

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Review from Susan P (Daughter of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 3 months of his life at Filsham Lodge. I found the staff to be caring and kind. Dad was alway freshly shaven and washed which was very important to me and there was always plenty of staff around. At the slightest hint of illness, they would call the doctor to attend and on his
last day I was phoned immediately when the doctor advised things were not looking good. This enabled his wife, myself and my husband to be with him at the end which was peaceful. The home was always clean and they feed the residents well including lots of nice treats which I could see a lot of the residents enjoyed. The manager was always around if I needed a chat and I think she runs the place very well. I would recommend this home highly as a safe home with kind staff who will treat your loved one with gentleness and respect and you can rest assured they are safe in their care. It is not an easy job to do but they all seem to get on with it with a smile.

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Current Review Score: 8.9 (8.881)

Overview of Review Score

The Review Score of 8.9 (8.881) out of 10 for Filsham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Filsham Lodge is calculated as follows: ( (58 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 90 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.325 Points relating to the number of positive Reviews for Filsham Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 7 Positive Reviews ÷ 11.2 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Michelle

Michelle Love-Patel

Job Title: Registered Manager

Joined: 2023

Michelle is a Registered Nurse with 8 years experience of working in the NHS. Michelle has spent her nursing career working in various health settings including within the Community and Nursing Home sector.


Michelle also has a degree in Leadership and Management and has previously supported Nursing Homes through Improvement Plans with her vast knowledge of CQC requirements.


Michelle came to Filsham in September 2023 and is dedicated to ensuring our residents are being provided with a high standard of care which is tailored to residents' individual needs using holistic assessments. Michelle has a passion for ensuring care provided is safe, dignified and person-centred


Vicky

Vicky Hay

Job Title: Office Manager

Joined: 2022

Vicky joined Filsham in 2022


Frequently Asked Questions about Filsham Lodge

What types of Care is Filsham Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Filsham Lodge provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Filsham Lodge have?

There are 54 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Filsham Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Filsham Lodge to the centre of Hailsham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.