Filsham Lodge

137-141 South Road, Hailsham BN27 3NN
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8.9 24 Reviews
  • Filsham Lodge, Hailsham
Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011.

Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers who need a break.

Experienced nurses and care staff offer 24/7 care, so you know your loved one is in safe hands. All residents receive person centred care and are offered daily activities. Residents who cannot take part in these group activities are offered specially tailored activities to suit their needs and abilities in the comfort of their own rooms.

The home is currently managed by Michelle Love-Patel, who is a Registered Nurse with over 8 years experience working in the community and nursing home sector.
Filsham Lodge aim to create an atmosphere in which their residents can live as normal a life as possible. They aim to provide a safe, welcoming and comfortable environment that feels like home, ensuring residents are treated with care, compassion, dignity and respect.


Filsham Lodge are proud of their nursing team and the recent improvements they have made to their service. These include the implementation of an electronic care note and medication system to assist with the safe delivery of treatment and care. They are currently renovating many of their social areas to make the home feel more "homely" for their residents and have a new "quiet lounge" which can be used by residents and their families to spend some quality time together in private.

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Care Provided by Filsham Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Love-Patel (Registered Manager)
  • Admission Criteria
    • Private and Social Services Clients
    • Ages 40+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Filsham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,100
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • Self-Funded Nursing Care £1,200 – £1,450
    • Self-Funded Nursing Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,050 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450

  • All fee's are subject to an assessment of needs.
  • (these prices are only a guideline, please contact Filsham Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours for potential clients are from 9am to 5pm Monday to Friday with manager.
    Visiting hours for residents and their relatives is un-restricted.


  • Parking

  • Car park in front of home.


Filsham Lodge Reviews (24)

Total of 24, showing 21-24
8.9

Filsham Lodge has a Review Score of 8.9 (8.881) out of 10, based on 8 reviews in the last 2 years. Over all time Filsham Lodge has 24 reviews.

Overall Experience

  • 19
  • 3
  • 1
  • 0
  • 1

Date Published

24
5
7
8
16

Review from June K (Sister of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was cared for at Filsham Lodge during the last months of his life. I cannot thank the staff and the manager enough for all the care, attention and support they gave me and my brother.
Despite the hard job they do, they were always smiling and dedicated to make all residents happy. He was
originally privately funded and when the time came for him to be social services funded, the home kept him and still delivered the same standards.
I would highly recommend this home to anyone who wants their loved one to be cared for to excellent standards. Thank you to all the staff and manager and I hope they keep up the good work.

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Review from Louise S (Granddaughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I witnessed poor manual handling, carers being disrespectful about residents, carers talking in their languages whilst looking after residents! My nan was going to be kicked out as she is social services funded and the current manager was extremely unprofessional and had a disgusting attitude. The way
vulnerable adults are treated is disgusting. Following recent reports in the paper this does not surprise me and I hope CQC intervene as a service can't be run like this.

Reply from Anne Crousse, Manager at Filsham Lodge

We are surprised to read these comments as none of the issues were raised in the two and a half years we cared for your loved one. All our staff are trained in manual handling and supervised on a two monthly basis. At a Consultation meeting on 2/06/14 families were consulted regarding proposed changes to the nature of our business ie: delivering nursing care only. It is not our policy to give notice because residents are social services funded. In fact 75% of our residents are local authority funded. We have recently been audited by local authority who were very happy with the care delivered. Our CQC report shows we are compliant in all areas and we have a good rating. With reference to the recent newspaper article, please be assured that it is related to an individual RN practices and these practices were reported immediately to safeguarding and CQC and the NMC at the time. The RN was removed immediately from the service, ensuring the safety and well being of our residents remained paramount at all times.


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Review from P H (Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here for a few weeks respite after having C diff which has now cleared up. While being here I have received the most excellent care from everybody including the manager who had been best of all, talking care of my needs. I cannot thank all the staff enough for my treatment.

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Review from Jacqueline C (Daughter of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in their care for a very short time but I was able to very quickly establish that the staff were outstanding in their care for the residents there. I was happy to leave him with them and I know that he was comfortable and well looked after. There is an atmosphere of a large family and
all residents I saw were treated with respect, understanding and affection. Thank you

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Current Review Score: 8.9 (8.881)

Overview of Review Score

The Review Score of 8.9 (8.881) out of 10 for Filsham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Filsham Lodge is calculated as follows: ( (58 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 90 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.325 Points relating to the number of positive Reviews for Filsham Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 7 Positive Reviews ÷ 11.2 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Filsham Lodge

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Meet the Team (2)

Michelle

Michelle Love-Patel

Job Title: Registered Manager

Joined: 2023

Michelle is a Registered Nurse with 8 years experience of working in the NHS. Michelle has spent her nursing career working in various health settings including within the Community and Nursing Home sector.


Michelle also has a degree in Leadership and Management and has previously supported Nursing Homes through Improvement Plans with her vast knowledge of CQC requirements.


Michelle came to Filsham in September 2023 and is dedicated to ensuring our residents are being provided with a high standard of care which is tailored to residents' individual needs using holistic assessments. Michelle has a passion for ensuring care provided is safe, dignified and person-centred


Vicky

Vicky Hay

Job Title: Office Manager

Joined: 2022

Vicky joined Filsham in 2022