Rosebery House Residential Home

2 Rosebery Avenue, Eastbourne BN22 9QA
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9.2 13 Reviews
  • Rosebery House Residential Home, Eastbourne
Rosebery House provides care services for the elderly mentally infirm in 30 comfortable rooms arranged over 2 floors. All rooms are light and airy, tastefully decorated and designed with the resident’s comfort in mind for single occupancy.

The philosophy is centred on the individual’s right to achieve and maintain privacy, dignity, independence, choice and fulfilment regardless of their physical or mental capabilities.

Professionals are focused on the needs of the service user. Staff plan the care on an individual basis to suit each service user’s capabilities and interests. They are also committed to meeting the special cultural needs of those from ethnic minority groups and respect each service user as an individual and value him or her as a person. From this they draw a set of related values and aim to promote each person’s potential to live a dignified, private, independent and fulfilled life.

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Care Provided by Rosebery House Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Spemple Ltd
  • Person in charge
  • Hamzeh Shatnawi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Rosebery House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,400

  • The fees excludes hairdressing, chiropody, newspaper, dry-cleaning and any treatment by dentists or opticians.
  • (these prices are only a guideline, please contact Rosebery House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of off street parking next to the home


Rosebery House Residential Home Reviews (13)

9.2

Rosebery House Residential Home has a Review Score of 9.2 (9.193) out of 10, based on 5 reviews in the last 2 years. Over all time Rosebery House Residential Home has 13 reviews.

Overall Experience

  • 11
  • 2
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Date Published

13
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4
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8

Review from Michele A (Granddaughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan spent the last year and 5 months of her life in Rosebery House. The compassion and care shown to my Nan and all our family members who visited regularly was wonderful. All of the staff are hard-working, cheerful, kind and very caring.
My Nan was extremely happy at Rosebery House as were we
as a family.
Thank you all so much.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

It was our pleasure to be a small part in Nans life and have her as part of ours at Rosebery house, your feedback is greatly appreciated and will be passed on to the team. - Best Regards.


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Review from Cheryl C (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (who is 96 and has Alzheimer's) went to Roseberry House for 3 weeks respite. She loved the home and said several times she would be quite happy to go there as a permanent resident. She said the staff were all friendly and very respectful to her, she has not been in respite before and was a
bit nervous but she was really happy there. I recommend it wholeheartedly.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Dear Cheryl, Thank you for your positive review. I will pass this information on to the team at Rosebery House. I know they will greatly appreciate it. Best regards.


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Review from Nick H (Nephew of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was important that we found the perfect care home for my uncle in his twilight years - he was 100 years old in January!
I have had experience with many homes for my elderly relations over the last 25 years and have learnt what is the most important thing to look for. It is simply the staff!
In
the short period my uncle has been at Rosebery House we have met the owner, the supervisors and many of the carers.
They all showed concern for my uncle's well-being and worked tirelessly to see that all the residents were cared for. We made a number of requests and feel confident that they will be met.
This is a wonderful home in a brilliant location for wheelchair excursions through the local park. I can totally recommend it without any reservations.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Thank you for your comments, this will be greatly appreciated by the whole team. I hope your uncle stays with us. Best regards.


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Review from Maxine R (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t think as a family we could have found a better care home for my Dad. The staff are wonderful, welcoming and friendly showing care and dignity to residents. The residents all seem content. The home has a nice feel.
The food is nutritious and nicely presented. When I leave my Dad I have absolutely
no concerns over his care and would highly recommend this home.

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Review from Julie M (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s such a relief to have my mother cared for by the Rosebery House Residential Home team. The staff are all friendly, caring and approachable. The food is lovely and there’s choice, and it’s prepared according to the changing needs of my mother. The home is clean and fresh smelling and it’s a pleasant
environment to visit.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Dear Julie


Thank you for your positive review. I will pass this information on to the team at Rosebery House. I know they will greatly appreciate it. Best Regards, Hilen Shah


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Review from Karen H (Daughter of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not been able to go inside Rosebery House because of lockdown for the past year, it's difficult to comment but the staff have always been helpful and accommodating on the phone. I have been advised of any medical matters and any changes being made with reference to Mum's care. During the last
month, weekly visits have resumed and the staff have been very helpful and have adhered to Covifd rules. The staff work very hard.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Thank you very much for your support during these testing times. Best Regards


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Review from Kira H (Granddaughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been thoroughly looked after whilst being a resident at Rosebery House. All of the staff have been so kind and caring. The manager and assistant manager have been exceptional. I would have no hesitation in recommending Rosebery House to anyone looking for a residential home for their
loved one.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

The whole team at Rosebery House would like to thank you for your support.


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Review from Alan T (Husband of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the manager, and his team of carers very helpful, and easy to get on with.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Thanks for your comments, we greatly appreciate it.


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Review from Fatemah-Zahra M (Friend of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the care and cleanliness of the rooms as they have been designed specifically to help with the healing of the patients and residents and to ensure that they are able to recover and improve as best as possible. They also seem very comfortable and home-like.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Thanks for your very supportive comments, we appreciate your feedback.


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Review from Vishal P (Grandson of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service. Took very good care of my grandparents. I could tell my grandparents were enjoying their time in the care home. There was a wide range of activities in the care home. A lovely care home, definitely recommended.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

We welcome your feedback and I will pass your comments to the team which will inspire them. Thanks.


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Review from Brian W (Wife of Resident) published on 25 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. They are wonderful. They do their job with care and dignity. There is always someone there to talk to you on the phone.

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Review from Hollie G (Relative of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosebery House is by far the most lovely care home I've entered! The staff are outstanding, they're all kind, caring and compassionate! The home itself is beautiful both inside and out. The new manager is honestly the best manager I could of hoped to talk to about the care given and running of the home,
put my mind at rest and I knew I had nothing to worry about. They have a lovely chef that caters amazing food to your liking! The outside area is beautiful. My relative was free to roam around and do as he pleases and carers were also right there to assist him when he needed it. The home was always spotless when I came to visit odour free! I was always greeted with warm smiles and a cup of tea too! All in all, there are no faults with this home I could not be happier with the staff, manager and cook. I would like to thank all of them for their incredible work.

Reply from Hilen Shah, Owner at Rosebery House Residential Home

Dear Hollie,
Thank you very much for your positive comments. I will gladly pass your comments to the staff at Rosebery House. This will positively encourage them further.
Thanks again, all the best to you and your family.


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Review from Tina C (Daughter of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is bright and clean and modern. There are no nasty odours. The food is good, tasty and nutritional and plentiful. The staff are exceptional, kind and caring and go above and beyond the call of duty. They are also very understanding to the relatives as well as the residents.


I would wholeheartedly

recommend this home to anyone who needs this type of care for especially an elderly relative or one with Alzheimer's or similar problems. Access for disabled visitors is also top rate.

Reply from Hilen Shah, Director at Rosebery House Residential Home

Thank you very much for your support.


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Current Review Score: 9.2 (9.193)

Overview of Review Score

The Review Score of 9.2 (9.193) out of 10 for Rosebery House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Rosebery House Residential Home is calculated as follows: ( (49 Excellents x 5) + (8 Goods x 4) ) ÷ 57 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Rosebery House Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Hamzeh

Hamzeh Shatnawi

Job Title: Registered Care Home Manager

Joined: 2020

Hamzeh Shatnawi holds a Level 5 Diploma in Leadership & Management in Health and Social Care qualification with vast hands-on experience in caring for the Elderly and people with Dementia, strongly motivated in personal learning and development and those managed, with an excellent appreciation of CQC regulations and statutory legislation. Also holds a BSc in General Nursing (not registered with NMC).


Frequently Asked Questions about Rosebery House Residential Home

What types of Care is Rosebery House Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosebery House Residential Home provide?

Palliative Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rosebery House Residential Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Rosebery House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosebery House Residential Home to the centre of Eastbourne?

1.8 mile(s) as the crow flies, distance by road may be significantly further.