Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.6 64 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House care home near Hastings is the friendliest and most welcoming residential care home for older people in the St Leonards-on-Sea area in East Sussex. With its character, charm and traditional seaside hotel feel the stunning sea views enchant the residents and visitors alike.

With half the rooms overlooking the famous bowls-club and the majority of all rooms enjoying sea views residents often say they feel like they are on holiday with support and care from a loving and conscientious care team. The combination of this exceptional care and therapeutic sea air often sees residents recovering and making excellent improvements.

Grosvenor House is proud of the positive lifestyles that the residents enjoy in a beautiful building that reflects the charm and history of the seaside holiday traditionally enjoyed by so many of this generation.

The spacious bedrooms, en-suite wet rooms and private sea views ensure residents immediately fall in love with the Grosvenor House and settle in quickly. The team believe in magical moments delivered every day and meaningful activities; the residents have all led interesting and varied lives and that is always respected.

Grosvenor House is part of Greensleeves Care which is a highly respected not-for-profit organisation that exists solely to make the lives of older people better. With no shareholders or owners all the money received in donations or resident fees is reinvested back into the homes and in making the lives of residents great.

Many people want to retire to the seaside and Grosvenor House provides a high quality of life and great care for people in East Sussex.

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Care Provided by Grosvenor House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Newport (Home Manager)
  • Admission Criteria
    • Private & local authority
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Grosvenor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,197 – £1,750
    • RESPITE Self-Funded Residential Care £1,197 – £1,750

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting and spending time with them.


  • Parking

  • There is plenty of free on-street parking with no restrictions


Grosvenor House Reviews (64)

Total of 64, showing 1-20
9.6

Grosvenor House has a Review Score of 9.6 (9.609) out of 10, based on 15 reviews in the last 2 years. Over all time Grosvenor House has 64 reviews.

Overall Experience

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Review from J B (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden. Mum
didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.

Reply from Amanda Newport, Manager at Grosvenor House

It has been a pleasure and an honour to have Mum stay with us and getting to know you and the family. At Grosvenor, we strive to give the best personal, individual care to our residents and I am overwhelmed by the comments you have made. The support you have given the home has been amazing and we thank you for that.


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Review from H Y (Daughter-in-law of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is always
treated with dignity and respect.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for a lovely review. We always endeavour to use dignity and respect at all times and try to make the home feel warm and friendly.


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Review from T F (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's
care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your kind review, I am delighted that you feel your mother is well cared for at Grosvenor House and that staff are always aware of her needs. I’m also pleased that you have found the home accessible and well presented. I am sorry that you feel staff response times have been slow on occasion - I will certainly look into this for you. I’m sure there have been times where the team have been busy but would like to reassure you that we are very lucky at Grosvenor House to have a fully staffed team, and pride ourselves on never having to run with less staff than required. Regarding the lift, we have explored the possibility of installing a second one, but unfortunately the building is unable to accommodate another. As ever, I’m here to discuss any queries you might have.


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Review from John G (Son of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.

Reply from Amanda Newport, Manager at Grosvenor House

We endeavour to look at and improve on activities for which all residents like and when weather permits lovely walks around the park and sea front. We have season menus for which residents have a say on what they would like to see on them. Thank you for your kind remarks.


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Review from Katrina H (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your lovely comment. We are glad Mum is settling well and enjoying her stay.


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Review from M W (Brother of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.

Reply from Amanda Newport, Manager at Grosvenor House

It is a pleasure having your sister stay with us, and nice to see you when you bring her paper.


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Review from C P (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she
receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your kind review. It is really good to see Mum back out and joining in with activities, especially when it is a cooking activity as it always brings back memories.


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Review from Julia D (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been brilliant
and I owe them a very big thank you.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your lovely comments. Dad has a very good eye when it comes to jigsaws, especially when completing the 3D ones. We are really pleased that he's able to maintain his hobbies. He also plays an active role in the activity and gardening meetings. It's hard to believe it has been 3 years already, time goes by so quickly.


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Review from M R (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of activities
brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.

Reply from Amanda Newport, Manager at Grosvenor House

We are really pleased mum has settled well here at Grosvenor House. Weather permitting Mum is one of the first to go around the park or for a walk down the shops, which she thoroughly enjoys. Thank you for your lovely review it means a lot to us.


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Review from F S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a period of time having respite care here, my mother decided to return to continue to have residential care. She feels safe and well cared for. All the staff are extremely kind and attentive, they are always happy to please, nothing seems too much trouble. She has a lovely room, very bright and
a beautiful view of the sea.

Reply from Amanda Newport, Manager at Grosvenor House

We are pleased to have Mum back here with us at Grosvenor and that she feels safe and well cared for. Mum has a good sense of humour and has staff and residents laughing. We are glad she likes her room with the view. It is always a pleasure to see you, your sister and the family.


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Review from H B (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House has been a very positive experience for my mother. The support and care she has received whilst living there has been amazing. She has been rejuvenated whilst living there and leaving to relocate to be closer to family was an extremely hard decision to make. The staff from the top down
have such a warm, supported attitude to everyone, from residents to family members. We always felt welcomed when we popped in to see Mum. Mum was very happy living there and I would recommend Grosvenor House to everyone. We can't say thank you enough.

Reply from Amanda Newport, Manager at Grosvenor House

It has been a pleasure having your mother stay with us at Grosvenor House. She has been an inspiration with fundraising and bringing in new ideas for us with regards to activities, which we without doubt will carry on. We wish Mum well and all the best in her new location and venture. It has been lovely meeting you and the family and wish you well.


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Review from Lois L (Daughter-in-law of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have been given a place in this care home. The staff are kind, caring and extremely hard working. The management is always available; they respond quickly to any query and go out of their way to be helpful and supportive. It is a pity I cannot use names as there are several members
of staff and management who have gone above and beyond the call of duty. My thanks to everyone concerned. My family and I are extremely grateful.

Reply from Amanda Newport, Manager at Grosvenor House

Our motto is to always have an open-door policy, so concerns or queries can be dealt with without delay where possible. We are not only here to care for and support your loved ones but to support your family as well. Thank you, Lois, for a glowing review and I will pass your comments on to the staff.


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Review from Gina N (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House is a wonderful care home. All the staff are extremely friendly, caring and very helpful. Every day there is always some sort of activity going on from baking cakes, knitting club, bingo, chair aerobics and a lot more. I have always found the manager’s door is always open for any concerns
you have or just for a little chat. My mum was very happy there, I would be happy to recommend it to anyone - you won’t be disappointed!

Reply from Amanda Newport, Manager at Grosvenor House

It was an absolute pleasure to care for Mum. She was a lovely lady, full of character, we miss her dearly. May I say what a pleasure it has been to have known you and the family. A family to be proud of.


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Review from R Y (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum only recently moved to Grosvenor House and the staff have worked very hard to help her settle into her new surroundings. Always a welcoming reception when we visit.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your review. It's a pleasure to have Mum staying with us and I hope she will be happy at Grosvenor House.


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Review from Linda H (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Grosvenor House after several hospital stays. It has taken her a while to settle in but the staff always keep us well informed and if a doctor visits they let us know the outcome immediately.
She has a lovely room overlooking the bowling green with sea views. The rooms are well decorated,
very clean and tidy. The staff are all very friendly, kind and caring.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you so much for a lovely review. We are glad Mum is enjoying her stay with us and may we say, it is our pleasure having her here too.


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Review from Wendy L (Granddaughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first meeting, the team at Grosvenor House welcomed my nan with open arms and made her transition into care the best it could have been. Nan is happy and comfy and she's made new friends and life seems a lot kinder. I am very grateful to all the staff members who invest so much in the
care of their residents. It was great having Nan at home with us on Christmas Day, we couldn't have done that without your help. Many thanks!

Reply from Amanda Newport, Manager at Grosvenor House

Nan has a good sense of humour and it is our pleasure to have her stay with us. I am glad Christmas went well and thank you for a lovely review, I will pass this on to the staff.


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Review from Sue H (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent sixteen months at Grosvenor House receiving 24-hour care in a lovely clean sea view room overlooking the bowls green where he used to play. It was like living in an extended family and when I visited I always got a friendly welcome. They had a programme of varied activities each day in
two lovely lounges. When my dad was well enough they would take him along the seafront which he enjoyed. He also liked to visit the little shop where he would stock up on treats.
I was always kept informed of any changes in my dad's health and with the end-of-life care they went above and beyond with their care for him and the support for the family. The Management and all the team have been amazing and work so hard and I cannot thank them enough for all they did for my dad.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you, Sue, for your kind words. We feel honoured that your dad lived with us. He was a lovely man and would not let anything beat him. We miss him dearly. He bought character to the home. We also miss seeing you and your brother and the banter we had. Look forward to you following us on Facebook and keeping in touch.


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Review from Anthony D (Grandson of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, providing a caring and attentive service for residents. Rooms are always clean and tidy. Meals provided are carried and tasty. There are always a variety of activities to entertain residents, and the facilities provided are excellent.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you, Anthony, for your kind words. I will pass this onto the team.
Kind regards.


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Review from P H (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had heard good reports about this care home, and our experience to date confirms this to be the case. All the staff are very friendly, and when I visit, I'm always met with a friendly welcome. My dad has a very nice room with a view of the sea, and the staff have taken him for walks around the nearby
gardens. I was very impressed one day when four of the residents, including my dad were pushed in wheelchairs a half mile along the seafront to a cafe for something to eat and drink. I bet that was hard work. At times he can be very difficult, and the staff have dealt with this in a very patient manner. There's no questions he is receiving a far higher level of care now he's in this care home than he would have done had he not moved in. It's also true he's now receiving regular medical reviews of his health and when there's been a medical emergency the response has been very quick.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for this lovely review. Your dad is quite a character (in a good way) and can be quite cheeky. It is a pleasure for us to have him staying at Grosvenor House.


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Review from M P (Friend of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend had a stroke and lost some of her mobility and as a result, she lost confidence. At home again she was unable to cope with housework and she reacted badly to being indoors 24/7 and was underweight. After settling in at Grosvenor House, she enjoyed her room and the fact that she was in the
company of others. She has regained her lost weight and she has gained in confidence. It will be a help, while trying to improve her mobility, that she is surrounded by friendly staff and residents.

Reply from Amanda Newport, Manager at Grosvenor House

I am pleased your friend has settled well, joining in activities and functions. Her appetite has most definitely improved. It is so nice to see you when you visit and support the home.
Thank you.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Grosvenor House is calculated as follows: ( (116 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 179 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (4)

Amanda

Amanda Newport

Job Title: Home Manager

Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Grosvenor
House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Paula

Paula Hepworth

Job Title: Deputy Manager

Joined: 2003

I started working in Grosvenor House 16 years ago as a care assistant and progressed to a senior carer position and since gained promotion to a care supervisor 18 months ago.


I enjoy working at Grosvenor House and it has become a second family to me. The residents have seen my children grow up and my children love visiting and chatting with the residents.


On a personal level, Grosvenor House has supported me in my career choice and progression.


The key reason I stay here is due to the fact that we work hard as a team and build a compassionate relationship with residents and families.


Corrina

Corrina

Job Title: Head Chef

Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.


Frequently Asked Questions about Grosvenor House

What types of Care is Grosvenor House registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Grosvenor House have?

There are 33 Single Rooms.

What are the Facilities & Services at Grosvenor House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor House to the centre of St Leonards-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.