Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.6 64 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House care home near Hastings is the friendliest and most welcoming residential care home for older people in the St Leonards-on-Sea area in East Sussex. With its character, charm and traditional seaside hotel feel the stunning sea views enchant the residents and visitors alike.

With half the rooms overlooking the famous bowls-club and the majority of all rooms enjoying sea views residents often say they feel like they are on holiday with support and care from a loving and conscientious care team. The combination of this exceptional care and therapeutic sea air often sees residents recovering and making excellent improvements.

Grosvenor House is proud of the positive lifestyles that the residents enjoy in a beautiful building that reflects the charm and history of the seaside holiday traditionally enjoyed by so many of this generation.

The spacious bedrooms, en-suite wet rooms and private sea views ensure residents immediately fall in love with the Grosvenor House and settle in quickly. The team believe in magical moments delivered every day and meaningful activities; the residents have all led interesting and varied lives and that is always respected.

Grosvenor House is part of Greensleeves Care which is a highly respected not-for-profit organisation that exists solely to make the lives of older people better. With no shareholders or owners all the money received in donations or resident fees is reinvested back into the homes and in making the lives of residents great.

Many people want to retire to the seaside and Grosvenor House provides a high quality of life and great care for people in East Sussex.

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Care Provided by Grosvenor House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Newport (Home Manager)
  • Admission Criteria
    • Private & local authority
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Grosvenor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,197 – £1,750
    • RESPITE Self-Funded Residential Care £1,197 – £1,750

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting and spending time with them.


  • Parking

  • There is plenty of free on-street parking with no restrictions


Grosvenor House Reviews (64)

Total of 64, showing 21-40
9.6

Grosvenor House has a Review Score of 9.6 (9.583) out of 10, based on 14 reviews in the last 2 years. Over all time Grosvenor House has 64 reviews.

Overall Experience

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Review from S W (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I consider ourselves so lucky to have found Grosvenor House. In the early days, Mum enjoyed the company and the lovely activities. Now she is bed-bound and on end-of-life care, she remains a well-loved member of the community and enjoys the care which is second to none. We cannot thank
them enough for all they do!

Reply from Amanda Newport, Manager at Grosvenor House

Your mum is well thought of here and comfort is a priority. Thank you for your kind words and I will pass them on to all the staff.


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Review from Lisa P (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's such a relief to have found such an exemplary care home. Your whole staff team are a credit to you. I will definitely recommend. Well done.

Reply from Amanda Newport, Manager at Grosvenor House

I am just so glad we could help, and what a pleasure it is to have your friend staying with us. Your words mean a great deal to me and all the team and we thank you for this. As you are aware there is a big day coming up soon hopefully all will enjoy it.


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Review from M G (Resident) assisted by family/friend published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Great view of the sea from my room. A cafe within easy reach. All my pictures from home are on my wall at Grosvenor House. Very nice staff. Well run and attentive care.

Reply from Amanda Newport, Manager at Grosvenor House

We are pleased you have settled in well and feel you are able to make the room your own. We are very lucky with the amenities close to the home.


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Review from P S (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used to live by herself and was independent but she then fell and broke her hip. Following this she lost her mobility and there was no choice but to move her into a care home. This took place during Covid in December 2020 however Greensleeves were extremely helpful and supportive throughout
this process. I had to transfer my mother from hospital to Grosvenor House myself, when I arrived at Grosvenor House I was immediately impressed by the care and skill shown in getting my mother out of my car and into a wheelchair - it took three people! The unplanned move to a care home was a shock for my mother and the loss of independence continues to be a challenge, however throughout all this time staff in the home have given my mother the care she needs, initially helping her with almost everything whilst giving her the space to gradually regain some limited mobility. Mum feels safe there and has appreciated the immediate support when she has been unwell and I feel she is safe there.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you so much for your review. No, the timing was not good when Mum needed a care home due to the pandemic, and it also wasn't easy for yourself and the family as visits were at the time so restrictive. I am really pleased Mum feels safe and we endeavour to encourage her to keep her independence as much as possible. Times can be challenging but the important thing is getting through them together.


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Review from D S (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Grosvenor House for almost 2 1/2 years. During this time she was treated with respect and dignity. She had a large room and en-suite, with sea views. My mother was particular about food but would pass compliments.
This was the most difficult time, due to Covid, for all of us. Yet
somehow the staff kept their spirits and were cheerful. We were kept fully informed of the steps the home put in place so we could see our loved ones.
My mother passed away about 2 weeks ago. During her last days, the staff took steps so my mother would be comfortable and gave her excellent care.
I feel that the staff have become an extension of our family and I will miss them.
I would highly recommend this care home. If anyone is looking at care homes for their loved one, and there is a vacancy, then grab it!

Reply from Amanda Newport, Manager at Grosvenor House

Thank you. We feel privileged to have looked after Mum. She was a very kind, caring and loving lady with a good sense of humour. It has been an honour to have known you, your brother and all the family and we will miss seeing you too. Take good care and you're more than welcome to pop in and have a cup of tea, anytime.


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Review from Pauline D (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to stay in Grosvenor House following a lengthy stay in hospital. We both began to relax as she settled into this lovely home. The manager and her staff have excelled in their welcome, all are kind, friendly and fill me with confidence that I chose the right place for her. They go over and
above to help us and consider Mum's special needs. Friendly, kind and caring - excellent.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you, Pauline, for your kind words. It's a pleasure to have Mum stay with us.


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Review from Vivienne M (Niece of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is 96 years old and has lived in this home for 7-8 years and for all that time, including this review period, I have found that the care she has received to be excellent. At all times the management and staff have been very welcoming to my husband and I whenever we have been able to visit.
They are very easy to talk to and have kept me fully informed of both my aunt and the overall situation within the home. Unfortunately due to my aunt's failing eyesight and hearing, she has recently been unable to take part in many activities. Her medical needs are well cared for and I do not have any concerns for her wellbeing. A big thank you to you all for your kindness and patience. I have no hesitation in recommending Grosvenor House.

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Review from L J (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and patient staff - nothing is too much trouble. Pleasant location near park and sea. Ensuite wet rooms and shower for all. Pleasant lounges in the main building. Activities various kinds for amusing residents during the week - different board games - exercises to promote physical fitness.
Central heating and fans in all rooms.

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Review from Charlotte F (Daughter of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Grovesnor House over 6 months ago during the pandemic. Due to the restrictions with Covid-19, we were unable to look around the home, however, we were recommended Grovesnor House by friends for its standards of care and warmth. Its been a difficult process for the family however it has
been great to see Mum well cared for, looked after and Mum being more herself again. Mum tells us often that her care is great, she enjoys social contact with others over lunch and dinner. There are lots of activities within the home that are streamed live on social media so it has been great to see a bit more of the home and the other residents.

Reply from Amanda Newport, Manager at Grosvenor House

It has been a very difficult time, and considering Mum came in, in the midst of it all and has settled as well as she has, is a credit to her and how she herself has managed the situation. We are pleased Mum has settled here and I am grateful for the lovely comments. Thank you Charlotte.
Amanda


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Review from Dorothy L (Respite Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the lockdown, I have had a very pleasant stay. All the staff have been very helpful and considerate.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you for your feedback. We are delighted to hear that you enjoyed your stay at Grosvenor House. You are most welcome to come and stay with us again anytime.


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Review from Trudy H (Niece of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in residence at Grosvenor House for 21-months, and she was cared for in a very professional way. The family didn't have to worry about her. The staff are amazing and helped me (especially one lady) on the day of her funeral when I had a fall outside the care home. They gave me expert first
aid and gave me advice, which was followed up by another lady at the crematorium. Thank you so much for looking after my relative.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you very much for your review and kind words. I will pass your comments to our staff at Grosvenor House.


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Review from Lynn (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After losing my Dad in 2017, Mum struggled with day to day things so booked into Grosvenor for two weeks respite...she never went home! She loves it there, it’s everything that we could ask for, and gives us peace of mind that she is being well looked after. Since COVID started and they went into lockdown,
there has been a gazebo (the love bubble) erected for friends and family to have a 30 minute socially distanced meeting, all done perfectly and safely. Can’t wait to have lunch ‘out’ when this virus is over. The staff have gone above and beyond their duties to make sure that the residents are happy and well looked after. Thanks to the manager for your ongoing care.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you Lynn for your lovely review and kind words. I will pass them to our staff who will be delighted to hear them.


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Review from Kim R (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, our hands were forced when it came to Mum moving into a care home last year but the Grosvenor House team helped us through the whole procedure. We had a few teething troubles but just over a year on and Mum is very happy. She has dementia but is well looked after by all the kind and caring
staff. It's extremely reassuring to know that she is safe and being well cared for by a great team. They all do a great job.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you Kim for your lovely comments. We greatly appreciate your feedback which we will pass on to our staff.


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Review from Miriam G (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from Hertfordshire in March, just as lockdown started, to be closer to me (in Hastings). From the first moment I was shown around the home, saw how lovely the en-suite bedrooms, the lounges, the dining room, the outside space and the views were, I felt it was the place. However, it
was once I met the manager and several of the carers that I knew for certain that it was the place. My mum has dementia, so it was down to me to chose as she wasn't able to. They must surely be the most caring and patient team of people ever. They are also so kind to me and have made it possible for me to see my mum on their weekly video sessions and for us to see each other on FaceTime. The residents have missed family and families have missed the residents but the team has done so much (and installed so much technology) to keep people together and have had some fantastic entertainment to keep up morale. The overriding atmosphere at the home is one of both care and fun.

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Review from Nigel R (Son of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Grosvenor House from another care home where she had been unhappy. At Grosvenor House, she received the care we had hoped for. In particular, the whole staff from the manager, care staff, tea ladies and cleaners treated her with genuine care and respect. It is clear that all staff
are chosen not just for their professionalism, but for their kindness. Thank you all.

Reply from Amanda Newport, Home Manager at Grosvenor House

Hi Nigel
I know it was only a short time that we had with your mum and the family, but I would like to say what a pleasure it was to have her with us at Grosvenor House. I have passed your message on to all the staff, and they are grateful they were able to give mum the comfort she so well deserved.
Kind regards,
Mandy


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Review from Tim D (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. Mum's birthday celebrations on 19th April gave her a day she can always remember. Friends and family are always made welcome, so, well done all!

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Review from John K (Nephew of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very comfortable and pleased with the care she receives at Grosvenor House. I visit weekly or thereabouts but not on the same day. My aunt's room and the home generally is always clean and comfortable - no unpleasant odours ever. All members of staff we meet are always friendly, greeting
us with a smile and welcome word.

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Review from T M (Son of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is fantastic with my mother. She is not an easy lady but they look after her with care, patience and kindness. She is very happy and settled. My only gripe is the cost. It is too high and has just increased again because my mother's needs have altered. I believe the change in her care is minimal,
but the cost has increased by 10%. Unbelievably expensive. I will not be expecting an increase in 2019.

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Review from Trudy H (Niece of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the care home now for about 8 weeks. She is happy, feels safe and is extremely well cared for.
It is such a relief to all of the family to know that she is having 24-hour care and is not in any danger.
All of the care team are amazing and do first-class jobs.

Reply from Amanda Newport, Home Manager at Grosvenor House

Dear Trudy, I am so pleased your aunt is settling here at Grosvenor House, and that it is our pleasure in having her here with us.
I am very proud of my team, the care they give and the commitment they have in ensuring the ladies and gentleman that stay with us, are content and happy.


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Review from M J (Daughter-in-law of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has settled very well in this warm and friendly home. Staff have showed warmth and kindness. There have been lots of activities for mum to enjoy.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you for your kind review.
It’s a pleasure for us to have your mother-in-law staying with us at Grosvenor House, and I’m glad she has settled in so well.
We always endeavor to maintain a good activity programme and are always up for new ideas.


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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Grosvenor House is calculated as follows: ( (105 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 168 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (4)

Amanda

Amanda Newport

Job Title: Home Manager

Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Grosvenor
House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Paula

Paula Hepworth

Job Title: Deputy Manager

Joined: 2003

I started working in Grosvenor House 16 years ago as a care assistant and progressed to a senior carer position and since gained promotion to a care supervisor 18 months ago.


I enjoy working at Grosvenor House and it has become a second family to me. The residents have seen my children grow up and my children love visiting and chatting with the residents.


On a personal level, Grosvenor House has supported me in my career choice and progression.


The key reason I stay here is due to the fact that we work hard as a team and build a compassionate relationship with residents and families.


Corrina

Corrina

Job Title: Head Chef

Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.