Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.6 64 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House care home near Hastings is the friendliest and most welcoming residential care home for older people in the St Leonards-on-Sea area in East Sussex. With its character, charm and traditional seaside hotel feel the stunning sea views enchant the residents and visitors alike.

With half the rooms overlooking the famous bowls-club and the majority of all rooms enjoying sea views residents often say they feel like they are on holiday with support and care from a loving and conscientious care team. The combination of this exceptional care and therapeutic sea air often sees residents recovering and making excellent improvements.

Grosvenor House is proud of the positive lifestyles that the residents enjoy in a beautiful building that reflects the charm and history of the seaside holiday traditionally enjoyed by so many of this generation.

The spacious bedrooms, en-suite wet rooms and private sea views ensure residents immediately fall in love with the Grosvenor House and settle in quickly. The team believe in magical moments delivered every day and meaningful activities; the residents have all led interesting and varied lives and that is always respected.

Grosvenor House is part of Greensleeves Care which is a highly respected not-for-profit organisation that exists solely to make the lives of older people better. With no shareholders or owners all the money received in donations or resident fees is reinvested back into the homes and in making the lives of residents great.

Many people want to retire to the seaside and Grosvenor House provides a high quality of life and great care for people in East Sussex.

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Care Provided by Grosvenor House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Newport (Home Manager)
  • Admission Criteria
    • Private & local authority
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Grosvenor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,197 – £1,750
    • RESPITE Self-Funded Residential Care £1,197 – £1,750

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting and spending time with them.


  • Parking

  • There is plenty of free on-street parking with no restrictions


Grosvenor House Reviews (64)

Total of 64, showing 41-60
9.6

Grosvenor House has a Review Score of 9.6 (9.583) out of 10, based on 14 reviews in the last 2 years. Over all time Grosvenor House has 64 reviews.

Overall Experience

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  • 19
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Date Published

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Review from Jeremy J (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Grosvenor House for two years now and both we and he have always been more than happy with the care he receives.
The staff are all professional and attend to his needs in a caring manner, especially after he fell recently and fractured his hip. He particularly likes
the food and we are all impressed by the level of entertainment arranged for the residents.

Reply from Amanda Newport, Home Manager at Grosvenor House

Hi Jeremy, thank you for your kind remarks. It is a pleasure to have your father stay with us and I am glad he has settled so well.
I would like to say a huge thank you, to you and your wife for the support you give the home especially when we have functions, it is greatly appreciated. Without the support we would not be able to provide some of the entertainment we do.


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Review from Shirley B (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and the residents all look well cared for. Staff cannot do enough for the residents. Food very very good. Everywhere looks very well cared for.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you, Shirley, for your lovely review. It was a pleasure to have you stay for lunch on boxing day with your mum, and I will pass on to my chef, how much you enjoyed the food. Again I would sincerely like to thank you for supporting us in the functions we hold at Grosvenor House.


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Review from Audrey S (Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here since July 2018. On arrival, I was made to feel at home immediately.
Every single member of staff, from management down, has the welfare of the residents at the top of their agenda and on the few occasions when their patience has been tried to the limits, they have always coped
with quiet care and dignity.
My room is treated as my own and my untidy way of making my own bed is respected. The room is kept clean by friendly, caring staff. Any odd jobs are carried out quietly and efficiently by the maintenance man. The food is well planned and cooked, presented and served by cheerful staff.
Have I left anyone out? If so I apologise.
One minus point, sometimes bell call not answered very quickly, but they are SO busy.

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Review from J R (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum loves living at Grosvenor House.
She started coming here just for respite to start with then chose to come here permanently.
She loves the staff here and they all seem to love her too.
When mum broke her hip 2 years ago it was the manager at that time and the wonderful staff that got my mum
up and walking when she came home from the hospital.

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Review from Diane J (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and the staff are very good to her.

Reply from Amanda Newport, Home Manager at Grosvenor House

Thank you Diane for the kind and positive feedback. As you know at Grosvenor House we do strive to do the very best for our residents. I would also like to thank you and your family for the support you give to the staff and the home.


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Review from Graham E (Son of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family can relax knowing that our matriarch is being well cared for 24 hours a day, every day of the year. We could never provide her with this level of care ourselves. Not only my mother but all our family and friends are treated with respect and dignity when we visit or express concerns. We are
all extremely appreciative of staff and management.

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Review from Shirley H (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the home for a year now and we are still impressed with the care and the way they treat her. The staff and managers are a credit to the home.

Reply from Amanda Newport, Home Manager at Grosvenor House

Hi Shirley. Thank you so much for the positive feedback, it is much appreciated. A year has gone past so quickly. It is an absolute pleasure having your mum stay with us. I would also like to thank you and all the family for the support you have given throughout the year.


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Review from Valerie K (Friend of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charming, caring staff - a credit to you.

Reply from Amanda Newport, Home Manager at Grosvenor House

Dear Valerie, thank you very much for the kind words you have said in the review. I will most definitely pass the comment on. We have a great team here at Grosvenor House and it is nice to see this is recognised.


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Review from Linda (Daughter-in-law of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been a resident of Grosvenor House for 20 months now. He is very happy there. He is well looked after and all his needs are met and he never stops singing the praises of meals!
However, what pleases me equally is how he spends less time in his room as he chooses to go to the lounge
and enjoy the company of others. I believe this change is due to the infectious enthusiasm that starts right at the top with the wonderful manager and rubs off on everyone - staff, visitors and residents alike! Any excuse for a celebration is taken, whether a Royal Wedding or the local Pirates Day, if there is fun to be had! The staff treat residents more like friends and seem to have the skill to quickly understand their individual personalities.
Therefore gentle, but constant, "persuasion" was used in his case and has resulted in a much better quality of life. He enjoys being taken into the gardens for a change of scenery and some outings further afield.

Reply from Amanda Newport, Home Manager at Grosvenor House

Hi Linda. May I say it’s an absolute pleasure to have your father-in-law residing with us at Grosvenor House. A lot of his progress is down to him and his confidence to venture out of his room more. The best thing is, your father-in-law has finally ventured out on outings with us, which is a great achievement.
We work very much as a team here. Thank you for your very kind words. I will pass this on to all of my staff.


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Review from B B (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel all the carers and everyone are so helpful and pleasant and I don't feel I could find anywhere up to this standard. I love the outings arranged and offered. Just had tea dance at the local theatre and our open day, which was most enjoyable. I look forward to more outings.

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Review from J P (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grosvenor House has a fantastic location near St Leonards seafront. All the staff and management are extremely caring and approachable. My mum is becoming more difficult and less mobile as she gets older, but staff are doing their best to accommodate her as she regards Grosvenor House as her home.

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Review from J W (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grosvenor House is a very pleasant care home and the staff are extremely caring. The home is situated in a very pleasant part of Hastings overlooking the sea.
Activities, when arranged, are very good and varied. Being not too big, the home has a friendly family feel.

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Review from Rosemary F (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at short notice after she had a stroke following my father's death.
The staff were very professional, but also kind and helpful. The care provided enabled my mother to feel safe at a difficult time. It is amazing how quickly she has settled into her new home. Staff have
helped her to feel positive about the future and ensured that she feels valued and able to continue to make a contribution to society. We are very pleased to have found Grosvenor House.

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Review from Pamela H (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for 2 weeks respite having lost my husband in February 2017. We had both been to Grosvenor House on many occasions entertaining with handbells. My eyesight was not good and various other health problems, I have decided to take up permanent residence. I also have several friends here.

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Review from Alan S (Husband of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency staff left a lot to be desired and unfortunately I had a lot of agency staff during my stay. Many of them were not trained and did not understand English.
The regular staff were in the main, kind, considerate and very helpful.

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Review from Eric R (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and attention I have received since I entered the home.

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Review from Elizabeth D (Power of Attorney of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always thought that the home has a very welcoming feel to it and I have been particularly impressed with the nurse/manager/owner and the care he showed the resident when I had a long discussion with him.

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Review from Richard S (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy at the care home but there are some issues which are a little worrying:
1) No sufficient attention paid to his 2 hearing aids so that on a number of occasions he has not had one hearing aid working and as he is profoundly hard of hearing he cannot participate in anything.
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Have been some problems regarding his 2 pairs of glasses so that he could not use them.
- In a recent residents meeting no thought had been given to those with hearing problems so that my father heard nothing.
2. A recent huge increase of >10% was not properly or fully explained and when I insisted on an explanation the facts were not disclosed.

Reply from Anna Kleinman, Marketing & Communications Manager at Grosvenor House

New Home Manager at Grosvenor House contacted the relative regarding the feedback left by the relative and found out that this comment relates to the previous management team (who no longer work at Grosvenor House) and since then all the issues mentioned in the comment have been addressed.


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Review from Marion H (Cousin of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I can only speak from limited experience over the past few months. During this period I have been well looked after. On the whole the food is satisfactory and the staff very helpful and courteous.

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Review from Peter B (Son of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

New management just taken over, many plans to improve standards. Too early to say yet but it's looking very promising.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Grosvenor House is calculated as follows: ( (105 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 168 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (4)

Amanda

Amanda Newport

Job Title: Home Manager

Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Grosvenor
House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Paula

Paula Hepworth

Job Title: Deputy Manager

Joined: 2003

I started working in Grosvenor House 16 years ago as a care assistant and progressed to a senior carer position and since gained promotion to a care supervisor 18 months ago.


I enjoy working at Grosvenor House and it has become a second family to me. The residents have seen my children grow up and my children love visiting and chatting with the residents.


On a personal level, Grosvenor House has supported me in my career choice and progression.


The key reason I stay here is due to the fact that we work hard as a team and build a compassionate relationship with residents and families.


Corrina

Corrina

Job Title: Head Chef

Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.