Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.6 64 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House care home near Hastings is the friendliest and most welcoming residential care home for older people in the St Leonards-on-Sea area in East Sussex. With its character, charm and traditional seaside hotel feel the stunning sea views enchant the residents and visitors alike.

With half the rooms overlooking the famous bowls-club and the majority of all rooms enjoying sea views residents often say they feel like they are on holiday with support and care from a loving and conscientious care team. The combination of this exceptional care and therapeutic sea air often sees residents recovering and making excellent improvements.

Grosvenor House is proud of the positive lifestyles that the residents enjoy in a beautiful building that reflects the charm and history of the seaside holiday traditionally enjoyed by so many of this generation.

The spacious bedrooms, en-suite wet rooms and private sea views ensure residents immediately fall in love with the Grosvenor House and settle in quickly. The team believe in magical moments delivered every day and meaningful activities; the residents have all led interesting and varied lives and that is always respected.

Grosvenor House is part of Greensleeves Care which is a highly respected not-for-profit organisation that exists solely to make the lives of older people better. With no shareholders or owners all the money received in donations or resident fees is reinvested back into the homes and in making the lives of residents great.

Many people want to retire to the seaside and Grosvenor House provides a high quality of life and great care for people in East Sussex.

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Care Provided by Grosvenor House

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Newport (Home Manager)
  • Admission Criteria
    • Private & local authority
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Grosvenor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,197 – £1,750
    • RESPITE Self-Funded Residential Care £1,197 – £1,750

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting and spending time with them.


  • Parking

  • There is plenty of free on-street parking with no restrictions


Grosvenor House Reviews (64)

Total of 64, showing 61-64
9.6

Grosvenor House has a Review Score of 9.6 (9.583) out of 10, based on 14 reviews in the last 2 years. Over all time Grosvenor House has 64 reviews.

Overall Experience

  • 43
  • 19
  • 2
  • 0
  • 0

Date Published

64
2
3
14
50

Review from Keith F (Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After living by myself in a bungalow for 30 years it takes some adjusting to life in a care home, this is the only home I have been in so I cannot give a view through experience of the home.

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Review from Anthony G (Son of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House is top of our list for the understanding it shows of the elderly, the activities, the garden and close proximity to the seafront! Mom had been there for six years before her demise. They are inclusive of all residents and the activities are second to none. They also make full use of
the lovely garden. The stimulation, I feel sure enhanced her quality of life. They looked after Mom so well. I could turn up on the doorstep any time, they were so friendly and welcoming, always made time and a cuppa for you.
I am full of gratitude to the staff I never had to worry about Mom. I knew she was in such good hands. The staff are brilliant and they are on to any matter of concern immediately. Mom was always nicely dressed, hair done too. She was never lonely or bored, but could still have her quiet time if she wished. I have saved many photos of my Mom looking involved. Mom was always happy, but she did enjoy a good grumble too! This is a CARE home in the true sense of the word.

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Review from Sylvia (Resident) assisted by family/friend published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Grosvenor House for 3 weeks respite care while my husband/ carer was abroad dealing with a medical emergency concerning another member of the family. I was made to feel very welcome and was well cared for throughout my stay. Administration of my medication relating to a number of conditions
including diabetes (insulin dependant) was very carefully monitored and supervised. All the staff were very considerate and helpful.

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Review from Jackie E (Wife of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was accommodated in a well furnished room with all facilities. He was very impressed with the standard of care and food. All staff are friendly, caring and attentive. We have no hesitation with recommending Grosvenor House to our friends who may require respite at permanent care in the future.
Might I suggest day respite to be considered by your company for carers like myself who occasionally need to socialise e.g. lunch on a day out with friends and can relax knowing our changes are being well cared for. Also a pressure mat would be useful for patients to be available during the night if they are immobile.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Grosvenor House is calculated as follows: ( (105 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 168 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (4)

Amanda

Amanda Newport

Job Title: Home Manager

Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Grosvenor
House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Paula

Paula Hepworth

Job Title: Deputy Manager

Joined: 2003

I started working in Grosvenor House 16 years ago as a care assistant and progressed to a senior carer position and since gained promotion to a care supervisor 18 months ago.


I enjoy working at Grosvenor House and it has become a second family to me. The residents have seen my children grow up and my children love visiting and chatting with the residents.


On a personal level, Grosvenor House has supported me in my career choice and progression.


The key reason I stay here is due to the fact that we work hard as a team and build a compassionate relationship with residents and families.


Corrina

Corrina

Job Title: Head Chef

Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.