Hartfield House

5 Hartfield Road, Eastbourne BN21 2AP
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9.3 24 Reviews
  • Hartfield House, Eastbourne
Hartfield House is a residential care home located in Eastbourne providing care and support to older people, helping them to live independently.

The home provides personal care, including: assistance with meals, dressing, washing and toileting, and emotional and physical support.

Hartfield House provide full nursing care and support to those who require it and can offer respite stays, convalescent care, as well as long-term care.

Residents at the home are encouraged to personalise their rooms with personal items and visitors are welcome to visit at convenience times.

A dedicated team of staff strive to ensure that all residents' needs are met. Communal areas and bedrooms are finished to a high standard, while the home also has well-maintained gardens and grounds.

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Care Provided by Hartfield House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Donna Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Hartfield House

  • Weekly Charges per Person
    • Self-Funded Residential Care £650 – £900
    • RESPITE Self-Funded Residential Care £650 – £900
  • (these prices are only a guideline, please contact Hartfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hartfield House Reviews (24)

Total of 24, showing 1-20
9.3

Hartfield House has a Review Score of 9.3 (9.347) out of 10, based on 5 reviews in the last 2 years. Over all time Hartfield House has 24 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 0
  • 0

Date Published

24
1
5
5
19

Review from L A (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the seasonal time of the year. The staff are always fantastic but have gone the extra mile. The Christmas get together was well attended and a wonderful atmosphere. Staff were very attentive but not pushy. On Christmas day my mother was enabled to have her lunch in her room and
was well catered for and her privacy was respected.
The home is a home from home. Heartfelt thanks to the team.

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Review from Paul H (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Hartfield House. When I visit my friend here, I always feel welcomed by the staff who are very friendly and approachable. Nothing is too much trouble. Many times on my visits I have observed the Care Home Manager, taking time to chat and have fun with the residents. This seems
to be a very organised and well-run home with a highly motivated team.

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Review from Clare Y (Friend of Resident) published on 30 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the resident Hairdresser at Hartfield House and have been for years.
This home is so friendly and I get on well with the Manager, staff and residents, many would class me as a friend as I see most of the residents on a weekly/fortnightly basis.
Really enjoy coming here and they make yummy cakes
when I have one on my hairdressing afternoons!
Great Care Home!

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Review from C C (Stepson of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are well looked after. The staff are caring, the rooms are clean, nice with their own facilities. They also have activities for them during the week and a nice garden that they can use.

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Review from Leigh G (Friend of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that Hartfield House is such a lovely home, the staff are really helpful and friendly, they even offer tea and coffee when we arrive, the manager had always gone the extra mile to assist me with any question I may have had, we always felt that nothing was a bother and she always had time
to speak to us.
My friend who was an elderly lady, when she was there, she was so happy and contented, it was nice to visit her to see her so settled and looking so well
I would always recommend Hartfield House as in my eyes they are unique, in every way, which makes them stand out compared to other homes.
Thank you to the manager and the team for your compassion and kindness.

Reply from Ketan, Director at Hartfield House

Thank you for giving Hartfield House a great review. We appreciate you taking the time to provide the review as it means a lot to everyone involved with running the home. We are glad to hear that you are happy with the service provided at Hartfield House. Kind Regards, Ketan


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Review from Chris M (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 92-year-old mum spent from May to October in Hartfield House and recently had to leave as her medical condition worsened, such that she needed more nursing care. The home is well run by the manager, who provides strong leadership and was excellent in her communications with us.
It felt very much
like a partnership, and we worked together to deal with a number of health issues that occurred for my mother. The proof of this was that due to Hartfield's more effective management, my mother recovered from a long-term bout of constantly throwing up, which had occurred in her previous care home, which they had claimed was due to her underlying condition and we have a hunch was down to them feeding her things she had a reaction to and leaving her in a room which was too hot. Her condition stabilised rapidly in Hartfield.
The room she was in was large and light and felt very homely. When it came to her leaving, the manager even recommended, as it turned out, a very good new home for my mum to go to.

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Review from Tim B (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my review date selected is Dec 2021, these comments apply to all my visits and exchanges with the wonderful, caring Heartfelt (deliberate misspell) house...
My mum is well into her 90s and I feel will see a 100 in with no problem due to the attention, care and home from home environment that
she experiences on a daily basis.
The staff are always welcoming and do the right things with considered thought. Even as relatives we receive kindness and most importantly time, when they must have 1001 things to do.
Also, a mention must go to the support staff, whether, doing the finances or administration, the drivers, the chefs. You all contribute to an amazing experience for your residents.
So thank you, you have my biggest heartfelt gratitude for everything you do and for all the personal care you give my mum.
]
Thank you

Reply from Ketan Patel, Director at Hartfield House

Dear Tim,
Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.


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Review from Phil P (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartfield house have looked after my mum brilliantly for the past few years, she had some ups and downs but the staff and management have been there for her every step of the way, although she misses her old home she now feels that Hartfield House is her new home. Thank you.

Reply from Ketan Patel, Director at Hartfield House

Dear Phil,
I hope you and your family are well.
Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.


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Review from K H (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall standard of care and food. The staff are generally very helpful, particularly senior members, when I contact the home but I do have a slight concern that the level of staffing may sometimes lead to issues of rushing or overlooking things. Now that Covid restrictions have been lifted I hope
there will be opportunity to get some residents into the garden, or away from the home for short periods to see the world beyond usual four walls other than when relatives arrive to take them out.

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Review from T N (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best review I can give of Hartfield House is my father consistently saying to me how happy he is living there. The staff are caring, attentive, and on top of things. I am always warmly welcomed when I visit, and I can see staff know residents well and treat each one according to their needs and
preferences. The house is always clean and they offer a good choice of food and drinks. There are also regular activities as well as other more seasonal ones. As daughter of a resident, I am very pleased with the communication with both staff and management, and I feel reassured that I will be kept up to date with anything that may arise. I would like to especially commend all the staff for their excellent work during the Covid pandemic, keeping residents not only well and safe but also, at least my father, in good spirits through a challenging time. I would definitely recommend Hartfield House to anyone with similar needs.

Reply from KP, Director at Hartfield House

I hope you and your family are doing well.

Thank you for submitting the review on carehome.co.uk we value your feedback very much.


It is great to be told that we are doing so well.


It is a great help to us and all staff members. We will also pass this to our staff members, as they have been working hard to keep all the residents of Hartfield House safe and well through the Covid crisis.


Kind Regards.


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Review from Danielle F (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a huge thank you to the wonderful staff for the lovely tea party we had with Mum on Christmas Eve. The food was lovely and plentiful, and we had a wonderful and enjoyable afternoon with Mum. The staff are exceptional and take great care of my mum, for which, I am truly grateful.

Reply from Ketan Patel, Director at Hartfield House

Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.


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Review from Pamela P (Niece of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been with you for a year and a half and in all that time has received wonderful care and attention.
This Christmas Eve was her 105th birthday and I cannot say thank you enough for the wonderful day that was arranged for her. The entertainment, arrival of the mayor and buffet were superb.
The manager could not have been more helpful and caring along with the other staff. Thank you once again.
I could not recommend this home highly enough

Reply from Hiren Patel, Director at Hartfield House

Thanks Pamela. We are really appreciated your feedback


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Review from Bob H (Son of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law are both residents in this care home and they are very well treated by all members of staff including the management team who are very hands-on.
When I visit I am always welcomed and treated courteously, and treated to tea and coffee, and if I am lucky I get cake as well.
If I have
cause to telephone, the staff are always helpful and try to be obliging. Overall I have found this to be a welcome and comfortable home for my relatives.

Reply from Ketan Patel, Owner at Hartfield House

Dear Bob, I hope you and your family are doing well.
Thank you for submitting the review on carehome.co.uk.
It is great to be told that we are doing so well.
It is a great help to us and all staff members. We will also pass this to our staff members, as they have been doing really hard work due to the current Covid situation.
Kind Regards.


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Review from R H (Friend of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely and extremely clean care home. Welcoming and vigilant. Staff are more than considerate and caring to residents. Being just visitor will tick the options honestly that I can. Have visited friends in several care homes and Hartfield is definitely one of the best. I'm sure their good name will
continue. Excellent.

Reply from Hiren Patel, Director at Hartfield House

Thanks for your positive feedback. Really appreciated


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Review from Susan M (Daughter of Resident) published on 26 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother very much enjoyed living in the Hartfield House community for six months. She particularly liked the comfortable bed and choice of food. The staff were very thoughtful and attentive in relation to her personal needs. Communications between myself and the Home were very good throughout her
stay, which included the Covid lock-down period. I would definitely recommend this Home for people with similar needs.

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Review from Bill L (Friend of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having now visited our friend at Hartfield House several times, I would just like to say how impressed I am with all aspects of this lovely home. If I should ever need to move into a home I trust it would be of a similar standard to Hartfield House. Well done to all involved and in particular, the staff
who are all very pleasant and so caring. Thank you.

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Review from Carsten H (Great Great-Nephew of Resident) published on 15 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My great aunt spent more than 10 years at Hartfield House and received a lot of good care and support throughout her time. The nurses took good care of her and built a strong and deep relationship with her over time. The premises and facilities were always well kept clean and organised and the food
was great. My aunt was always treated with respect and care and was continuously encouraged to be active and learn throughout her time at Hartfield House. All in all, I would recommend anyone to consider Hartfield House as a caring and loving place for the elderly.

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Review from P H (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Hartfield House one year ago after realising she could no longer safely live by herself. She entered as a temporary resident but was so happy in her new home that she opted to become a permanent resident. The management and staff are very caring and there is always a friendly face
at the door when one visits. As a family, it is good to know that our mother is in a safe environment and that we would be alerted if there are any concerns.

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Review from Barrie P (Son of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Hartfield House in 2012 soon after dad was admitted to hospital after a fall, he spent a long time in a hospital and later went into a nursing home. Mum spent a long time at Hartfield House, she was very content and well looked after, she would still be at Hartfield but her health has
deteriorated and she now needs nursing care. She still talks about Hartfield and the staff with fondness. Many thanks for your care and attention.

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Review from Delia C (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartfield House is now referred to as 'home' by my mother who moved in last September. She is extremely happy living there and is very settled. It has such a lovely atmosphere, very welcoming and friendly and is like being part of one big family. Nothing is ever too much trouble for any of the management/staff
- who work tirelessly to make sure that the residents have a varied and interesting selection of activities and visitors are always made very welcome.

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Current Review Score: 9.3 (9.347)

Overview of Review Score

The Review Score of 9.3 (9.347) out of 10 for Hartfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Hartfield House is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Hartfield House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hartfield House

What types of Care is Hartfield House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartfield House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Hartfield House have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hartfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartfield House to the centre of Eastbourne?

0.5 mile(s) as the crow flies, distance by road may be significantly further.