Hartfield House

5 Hartfield Road, Eastbourne BN21 2AP
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9.3 24 Reviews
  • Hartfield House, Eastbourne
Hartfield House is a residential care home located in Eastbourne providing care and support to older people, helping them to live independently.

The home provides personal care, including: assistance with meals, dressing, washing and toileting, and emotional and physical support.

Hartfield House provide full nursing care and support to those who require it and can offer respite stays, convalescent care, as well as long-term care.

Residents at the home are encouraged to personalise their rooms with personal items and visitors are welcome to visit at convenience times.

A dedicated team of staff strive to ensure that all residents' needs are met. Communal areas and bedrooms are finished to a high standard, while the home also has well-maintained gardens and grounds.

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Care Provided by Hartfield House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Donna Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Hartfield House

  • Weekly Charges per Person
    • Self-Funded Residential Care £650 – £900
    • RESPITE Self-Funded Residential Care £650 – £900
  • (these prices are only a guideline, please contact Hartfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hartfield House Reviews (24)

Total of 24, showing 21-24
9.3

Hartfield House has a Review Score of 9.3 (9.347) out of 10, based on 5 reviews in the last 2 years. Over all time Hartfield House has 24 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 0
  • 0

Date Published

24
1
5
5
19

Review from Paul S (Son of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was in the Care Home for 20 months following the death of my Father. It took a while for Mum to adjust to living in a totally different environment. The staff were very supportive throughout her time there, always very caring and courteous. The food always looked appetising with good sized
portions.


The Care Home always encourage the residents to take part in activities throughout the week. Mum particularly liked going out on trips either in the minibus or on a one to one basis, where the staff would take her to town in her wheelchair.


I cannot fault the staff, they were excellent. Always providing us with an update on Mum's progress, always asking if we would like a hot drink on arrival. The staff looked at us as part of their extended family.


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Review from Sue B (Daughter of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Hartfield House very welcoming and the atmosphere was that of a guest house rather than a rest home. The staff were very friendly, particularly the manageress. If at any time my mother has to return to a rest house Hartfield House will be on our list. We can only thank you all for all your
help and patience.

Reply from Kamal Patel, Director at Hartfield House

Hi Sue, Many Thanks for your review on carehome.co.uk.


Kamal Patel.


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Review from Ken W (Son of Resident) published on 18 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has been a resident at Hartfield House Care Home since February 2016.The facility and staff are all very good.There are weekly activities to keep the residents active. As a bonus they have an excellent menu which is prepared and cooked by the homes own staff.
The welcome we receive when
we visit is also very good,you are made to feel part of our mother's ongoing care.
We fully recommend this care home.

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Review from Andrew C (Son of Resident) published on 1 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and all of his family and friends felt like it was his and our home while he was there. The whole team gave him consistently great care and attention. I cannot thank the team there enough. Our experience with Hartfield House has changed my perception of care homes for ever - and for much, much
better. The food was great, the accommodation homely, and the carers actually genuinely cared for him and all of their other guests.

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Current Review Score: 9.3 (9.347)

Overview of Review Score

The Review Score of 9.3 (9.347) out of 10 for Hartfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Hartfield House is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Hartfield House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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