Quinnell House

77 Quinnell Drive, Hailsham BN27 1QN
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9.6 66 Reviews
  • Quinnell House, Hailsham
Quinnell House is an independent family run home that has family values and person-centred care at its core. The team take an holistic approach to delivering care and incorporate this into their ethos of care. Staff are dedicated members of the Quinnell family. They look after each reach resident with dignity, respect, care and compassion.

At Quinnel House, they understand it can be a difficult decision to take the first step to move into a care home. They will offer you support and information to help you make an informed decision.

They can tailor-make your stay for long term care, respite or day visits.

All bedrooms are en suite. Each room is fully furnished and fitted with a TV point. An emergency call system is installed in every room for residents to alert staff if required at any time of the day or night.

Onsite facilities include: Hair Salon & Nail Bar, Communal Lounge & Dining Room, small cosy Lounges for one to one chats and a homely Visiting Hub when family & friends come to call. Along with a dedicated Sensory Room.

The dedicated staff deliver activities suited to each individual's needs. They believe in active and stimulating activities that allow both the mind and body to remain active.

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Care Provided by Quinnell House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Bamford Care Homes Ltd
  • Person in charge
  • Gloria Valencia-Ruiz (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Quinnell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,280 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are subject to assessment and client dependency and need
  • (these prices are only a guideline, please contact Quinnell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Quinnell House Reviews (66)

Total of 66, showing 1-20
9.6

Quinnell House has a Review Score of 9.6 (9.562) out of 10, based on 19 reviews in the last 2 years. Over all time Quinnell House has 66 reviews.

Overall Experience

  • 47
  • 16
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Date Published

66
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Review from Julie F (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care from the 2.5 years he lived in Quinnell House up to the end of life care. The staff were all very friendly and helpful and you could tell they really cared about the residents. His room was always very clean and tidy and he enjoyed being included in the many activities
provided. Would highly recommend Quinnell House.

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Review from Thomas M (Husband of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After experiencing the 4 best care homes locally, we settled on Quinnell House. It didn't have its own cinema, resident's bar or designer furnishings-what it did have was unrivalled expertise and interest in the care of dementia patients.
Having cared for my wife for 6 years, she entered Quinell last
December. It was difficult but Quinnell is a true care home and their professionalism and understanding helped my wife to settle. She is now a calm and accepted member of the community, she is known by name by all the staff who also are well aware of her personal likes and dislikes and are able to guide her through ups and downs. She is peaceful and happier than in many months.
I am able to visit when I want and receive regular reports on her condition, well-being and changes in medication. Doctors, Hairdressers and Podiatrists visit regularly so her needs are catered for.
Alzheimer's is a cruel condition but Quinell's knowledge of dementia, the quality of care and the way they allow residents to still be individuals makes the situation more bearable. I miss my wife every minute of the day but now she smiles at me, thank you Quinell.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for this lovely review! This means so much to us that our hard work, love and care are appreciated.


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Review from Janet S (Daughter-in-law of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative returned to Quinnell House after a 6-hour visit to A&E after 10pm. They were welcomed back by the Night Staff, assisted out of my car into a wheelchair and into the care home. I advised the Night Senior about all the tests and scans they had undergone whilst in A&E. All this time another
member of staff was talking to our relative and making sure they were alright. Our relative was treated with kindness, compassion and respect. They promised to make sure they were fed and given something to drink and settled for the night. I had not met any of the Night staff before and was pleased to see that they are just as caring and welcoming as the staff we see during the day when visiting our relative, which gives us peace of mind, that they are being well looked after.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you so much for this lovely review! We have such a fantastic team on at night and so glad they got the recognition they deserve!


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Review from Kate C (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so glad that we found Quinnell! Dad is so happy here. They try and make everything special. Activities are offered, support is offered to both us and Dad. He can go where he wants in the home and the gardens. The senior staff are lovely and the manager is approachable and friendly. The whole staff
team is part of the home and that says something! Home is clean, food is ample with choice. Dad always looks well put together and is offered options so it’s always his choice. Fantastic!

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Review from C T (Niece of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found my uncle to be pretty happy and settled in the home. He looked tidy and well presented - although sometimes he was unshaven but he might not have wanted to bother with this! There was always staff available for any queries or help. The home was nice and clean and didn't smell. He enjoyed
his food there.

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Review from Lesley M (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run, clean and the staff are approachable and obviously care for the residents. My mum has been so much happier since coming into the home. The facilities are fantastic and the staff do many activities with the residents. All in all a perfect home.

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Review from Paul C (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Supportive staff who, deal every day with residents with dementia and other health issues, remain professional in a sometimes challenging environment.
Regular activities for the residents include summer BBQs in a sunny garden, one of which I have attended with my mother. There are various other activities
which the residents enjoy.
The rooms are spacious and clean, the laundry service is efficient and the food is prepared in-house with a changing menu which the residents can enjoy in the dining room.
The staff answer my questions about my mother's welfare in an understanding and helpful manner.
The management of Quinnell House strives for very high standards which, in my opinion, they achieve.
All in all a very well-run care home.

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Review from Sharon B (Niece of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie took a few weeks to settle as lived with me for 28 years. Now she is well-settled, happy! The staff are so caring and kind. They look after my auntie very well. She has her own bright room and ensuite, she was a very reclusive person but now joins in with activity and other residents for occasions.
But they also understand if she wants to be alone!

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Review from D P (Next of Kin) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough. We have had a tricky ride with dementia and they have helped us navigate the changing needs and explained what we can expect and supported us through it! Communication is key and there is always someone to ask for support! We are very happy!

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Review from D L (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum arrived at Quinnell House she has been treated with the best care we could have hoped for. It is a hard decision to place a relative in care and all at Quinnell are helping to make this journey easier for Mum. Thank you doesn't seem adequate. The staff are amazing.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for your lovely review! We always aim to make this transition as smooth as possible.


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Review from Lauren R (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you! Thank you! Thank you!
For understanding dementia and letting your residents have a quality of life.
My father was in a home that was in 'units.'
This meant he was restricted. I didn't want this for my mother, so finding Quinnell is a godsend.
We could not ask for better.

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Review from L S (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first home my husband went to couldn't cope after 2 days and he went to Quinnell House. The staff coped wonderfully with him and he has settled well. They have started a dementia group for people like me which has been a tremendous help. The meals in the home are well-presented and nutritious. Whenever
I visit a staff member lets me in and knows exactly where he is. My husband is treated with respect and having him there gives me great peace of mind, all this through a competent and very caring staff.

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Review from K N (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Short but positive, as the home keeps me well-informed throughout the year.
No need for anything more in-depth.

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Review from Sue H (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Quinnell House for 7 months and I think that all aspects of her care are amazing. Mum has dementia and complex medical requirements and all her needs are taken care of with understanding and expertise.
Within my career I have visited many care homes and Quinnell is one of the best I
have seen, looking after all the resident's individual needs.
The entertainment is brilliant with celebrations of all key dates and the food always looks lovely and scrumptious and what has impressed me the most is the little touches, a separate lounge where the residents can entertain friends with tea and cake, a hairdressing salon, and outside areas to sit in.
Mum's room is bright, airy, with well-thought decorations, and always spotlessly clean.
The staff are truly wonderful and nothing is too much trouble.

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Review from Bev J (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to the whole team who care for my mum. She is treated kindly, with respect (and a lot of humour) and is obviously happy in her environment. The whole team are friendly and efficient and there is a nice, relaxed ambience around the home. Plenty of activities throughout the week but not compulsory
for those who don't wish to join in; all in all a lovely balanced way that's tailored to suit each resident.
A particular member of staff runs the family review every quarter and also the monthly support group which is another good way of keeping connected, but all the staff are approachable and willing to offer advice or information. The residence is managed extremely well.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for this lovely review! We are so glad that you are happy with the care we provide and see the hard work that goes into our home!


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Review from C T (Granddaughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma come in for respite in May while my grandfather had a short stay in the hospital. I was concerned as my grandparents hadn’t been apart for many years and shared my concerns with the manager and deputy manager. They both put my mind at rest and helped me through the process of my grandma's
stay. Whenever I visited, my grandma would be involved in some kind of activity be it knitting or playing some instruments with the other ladies in the lounge. My grandma seemed to enjoy her stay at Quinnell House and I believe she looked at it more as a vacation. We will definitely keep Quinnell House in our thoughts in case either of them needs additional care or respite again.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for your lovely review. We loved having her stay! We look forward to seeing you again.


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Review from A C (Friend of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Quinnell House is a welcoming and caring place, full of friendly staff who do their absolute best for the residents who live there.
It is well run with responses to queries answered in a timely manner and to the fullest.
The home is clean, and the food is always good.
I particularly like that they
run a Dementia Support Group once a month to help family members understand dementia.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for your review. We find our dementia support group to be very beneficial. We do go the extra mile to keep all our residents happy!


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Review from Pamela B (Sister of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a place for my sister who has early onset dementia. What a lovely home. She was so comfortable and could walk around and go in the garden. It didn’t feel like a hotel but it was as if she was at home. There was always staff that could help and they are so lovely and helpful. She had a
spacious room and we felt welcome to visit! I could not recommend this home enough. Thank you Quinnell House.

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Review from V L (Granddaughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our experience of Quinnell House was very poor. My Grandmother arrived for an emergency respite stay and from day one we weren’t happy. She was left sitting for long periods of the day without much interaction or encouragement to eat or drink. As someone who has a very small appetite, she requires prompting
to eat regularly. We as a family witnessed staff members sat on their mobile phones in the resident lounge, barely acknowledging their patients. On day 6 we arrived at 1.40pm to find her still in bed in her nightclothes. No one had been in to her since the previous evening, so she had not eaten or drunk anything and hadn’t been taken to the toilet. Management’s apology was that she was missed off the mornings allocation and they were very sorry. This is highly concerning and quite frankly, unforgivable. We have now moved my Grandmother to an alternative care home which so far we have been very impressed with. If you are considering Quinnell House for your relative, don’t!

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Review from H R (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some apprehension of placing my dad in a home. We looked at many homes and this one was just different. Dad settled quickly staff was friendly and welcoming. We had a few teething issues but management was approachable and helped sort things out. Dad gets to walk around freely he seems happy and has
made friends.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for your review! We are glad you are happy with the home. We always aim to offer support and help where it is needed.


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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Quinnell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.562 for Quinnell House is calculated as follows: ( (162 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 226 Ratings = 4.562

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Quinnell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Quinnell House

What types of Care is Quinnell House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Quinnell House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Quinnell House have?

There are 56 Single Rooms.

What are the Facilities & Services at Quinnell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Quinnell House to the centre of Hailsham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.